Tidio LLC

Automate customer service with intelligent, data-driven responses and real-time actions, available 24/7.

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Streamline customer support with Tidio's Help Desk, enhancing resolution speed and satisfaction.

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Automate customer interactions, improve engagement, and boost sales with Flows.

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Seamlessly connect Tidio with major apps to automate workflows and enhance customer service.

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Accelerate business growth with automation and tailored support from Tidio Premium.

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Automate marketing tasks and enhance brand engagement with Hubi AI.

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Get tailored AI solutions to enhance customer interactions.

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AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.

Products: Lyro AI Agent, Tidio Labs

Ticketing and multi-channel inbox capabilities to manage, prioritize, and resolve customer inquiries across chat, email, and social channels with AI-assisted routing, advanced filtering, and workflow automation.

Products: Help Desk, Lyro AI Agent, Integrations

Tools to capture, qualify and prioritize website leads via chatbots, live chat, web forms and visitor tracking to accelerate lead-to-deal conversion.

Products: Flows, Hubi AI, Tidio Premium, Lyro AI Agent

Integration connectors, data management, and automation for synchronizing systems, unifying customer data, and supporting operational workflows and CRM hygiene.

Products: Integrations, Flows, Lyro AI Agent, Tidio Premium

Lyro AI Agent

Lyro AI Agent is an AI-powered customer service agent that handles conversations across channels. It answers only from your data sources, avoids guessing, and hands complex cases to human agents with full context. It uses guardrails and audit logs to track its behavior. It can pull product catalog data from your store to power recommendations, perform cart recovery, capture leads, and attribute revenue to chats. It supports 24/7 availability and multilingual interactions, with Lyro Smart Actions to perform real-time tasks across connected systems.

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• Ensure Accuracy
  Each response is based on verified information, reducing the chances of misinformation.
• Manage Conversations Across Platforms
  Engage your audience on website chat, emails, and social media from one unified platform.
• Provide Dynamic Recommendations
  By integrating with your inventory, Lyro suggests products to customers, enhancing their shopping experience.
• Capture and Attribute Leads
  Identify and track leads generated during conversations, providing valuable insights on sales performance.
• Perform Real-Time Actions
  Automate operational tasks directly within customer interactions, enhancing service efficiency.
• Automate Responses Efficiently
  Utilize AI to handle frequent inquiries, freeing up human agents for complex tasks.
• Centralize Customer Interactions
  Easily manage all your customer conversations in one place, increasing efficiency.
• Automate Cart Recovery
  Lyro can automatically reach out to customers who abandon their carts, helping to recover potentially lost sales.
• Seamless Agent Handoffs
  Lyro ensures human agents receive complete context when handling escalated queries, which speeds up response times.
• Global Customer Support
  Engage with customers in their preferred language and ensure support availability at all hours.
• Seamlessly Integrate with Other Tools
  Connect with platforms like Shopify, WordPress, and more to enhance functionality.
• Maintain Oversight
  Keep track of AI interactions and ensure compliance with your company standards through comprehensive logs.
• Boost Conversions with Proactive Messages
  Offer assistance before customers reach out, improving user experience and conversion rates.
• Gain Insights to Improve Service
  Analyze chat performance and customer satisfaction to refine support strategies.

Help Desk

Help Desk is Tidio's ticketing and workflow tool for customer support. It turns messy workflows into organized processes with an intuitive interface, smart AI features, and native integrations. It provides a unified inbox for tickets, live chat, email, and social DMs, and supports automation to speed resolution.

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• Enhance Customer Support
  Leverage AI to assist customer success teams, ensuring quick and accurate responses to inquiries, thus improving efficiency.
• Organize Support Effectively
  Transform customer conversations into actionable tickets, maintaining organization and ensuring no inquiries are overlooked.
• Seamlessly Connect Systems
  Easily connect your favorite apps such as Shopify, WordPress, or others for an efficient workflow that enhances productivity.
• Support Across Platforms
  Automate and respond to inquiries from various platforms including social media and emails, ensuring comprehensive customer engagement.
• Manage All Communications
  Consolidate all customer interactions into one convenient inbox to improve response times and efficiency.
• Prioritize Efforts
  Optimize ticket management by automatically filtering and prioritizing inquiries based on defined criteria, enhancing productivity.

Flows

Flows provide proactive automation that engages customers, captures leads, and helps convert conversations into sales. They automate repetitive tasks within chats and can trigger external processes through Lyro Smart Actions.

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• Engage Customers Automatically
  Harness the power of automation to initiate conversations that increase customer engagement and sales.
• Capture Leads Effectively
  Utilize structured conversations to qualify and gather leads, ensuring no opportunity is missed.
• Integrate Seamlessly
  Create a seamless customer experience by triggering relevant actions across connected systems, optimizing workflows.
• Build Easily
  Empower your team to create customized customer journeys quickly and efficiently without technical barriers.
• Expand Capabilities
  Enhance your customer service operations by integrating with existing tools and platforms for improved efficiency.

Integrations

Integrations connect Tidio with popular apps to streamline support and data flow. They enable seamless data exchange and automated workflows with major tools such as Salesforce, Zendesk, Shopify, Intercom, and HubSpot.

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• Connect with Popular Tools
  Offers easy connectivity to industry-leading platforms to enhance functionality and streamline operations.
• Streamline Data Syncing
  Facilitates automatic data updates and ensures that information is current across your customer management systems.
• Automate Repetitive Tasks
  Enhances operational efficiency by automating routine tasks through integrations to focus on complex customer interactions.
• Optimize Data Handling
  Reduces silos by ensuring seamless data transfer, improving efficiency in customer support.
• Stay Informed Instantly
  Receive timely notifications about customer interactions allowing for swift action and response.

Tidio Premium

Tidio Premium is a paid plan that offers done-for-you automation, tailored optimization strategies, and higher customization limits to accelerate growth.

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• Automate Workflows Effortlessly
  Receive built-in automation strategies that are specifically designed to meet the unique needs of your business, allowing for immediate operational efficiency.
• Enhance Performance with Custom Strategies
  Utilize unique optimization tactics that can increase the effectiveness of your automation, helping to achieve better customer support outcomes.
• Scale Workflows Easily
  This feature enables you to tailor your automation settings and increase the capacity of your operational workflows.
• Increase Customer Interactions
  Utilize automated prompts to connect with customers, enhancing engagement and potentially improving conversion rates.
• Receive Personalized Assistance
  Your dedicated support manager will provide tailored advice and help optimize your Tidio setup to achieve your business goals.

Hubi AI

Hubi AI is an AI marketing assistant that helps run on-brand campaigns and automation, enabling seamless marketing strategies that resonate with audiences.

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• Enhances Brand Consistency
  Ensure that all marketing materials and campaigns align with your brand's voice and values, reinforcing recognition and loyalty.
• Increases Customer Engagement
  Leverage customer behavior data to tailor marketing efforts, ensuring communications resonate with individual preferences.
• Streamlines Marketing Efforts
  Reduce the manual effort involved in executing marketing campaigns, allowing for consistent and timely messaging across multiple platforms.
• Informs Marketing Decisions
  Utilize performance data to refine campaigns, optimize strategies, and enhance customer engagement based on real-time feedback.
• Engages Global Audience
  Reach diverse customer bases effectively by communicating in their preferred languages, improving inclusivity and engagement.

Tidio Labs

Tidio Labs provides custom AI solutions built by experts.

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• Receive Tailored AI Solutions
  Leverage expertise to develop custom AI systems designed specifically for your business needs, ensuring optimal performance and customer satisfaction.
• Increase Conversation Conversion
  Turn more customer interactions into sales by utilizing AI agents that actively engage and inform potential customers at strategic moments.
• Reduce Support Load
  Minimize manual effort by automating responses to frequently asked questions and streamlining ticket resolutions, allowing your team to focus on more complex issues.
• Get Up and Running Quickly
  Experience fast deployment of AI solutions to start benefiting your business without extended delays.
• Serve Global Clients
  Enable effective communication with customers across different linguistic backgrounds, ensuring a seamless experience for international clientele.