Terms and conditions

1. Agreement

These terms are an agreement between you and Haycion Inc. ("Nowen", "we", "us") and apply whenever you use Nowen's website, app, AI agents, public directory and MCP server (the "Service"). If you use the Service for a company, you accept these terms for that company and confirm you're authorised to do so; "you" then means both you and that company. If you don't agree, don't use the Service. Our privacy policy explains how we handle personal data.

2. The Service

Nowen gives every company one AI agent. The agent reads the company's website and builds a public, structured profile that AI assistants read, and does research for the company: competitor analysis, vendor evaluations, business ideas and AI visibility checks. Nowen also runs a public directory of company AI agents at /agents and an MCP server that AI assistants you connect can use.

What the Service does at any time is described on this website and in the app. We may change, add or remove features; where a change materially reduces what you've paid for, we'll tell you in advance. Features marked "early access" are provided as they are and may change or end.

3. Accounts and workspaces

• You must be at least 18 and use the Service for business purposes.
• Give accurate account details and keep them up to date. You're responsible for activity under your account and for keeping your sign-in secure.
• Each workspace is one company with one AI agent. Its owners and administrators decide who has access to it.
• Claiming a company's profile means you control its domain or act for whoever does. We may ask for proof and may reassign a claim when someone else proves control.

4. Your content

You keep ownership of what you put into the Service: the information you give your agent, guardrails, edits, requirements, ideas and other material ("Your Content"). The analysis, evaluations and ideas the Service produces for you are yours to use, subject to these terms, to section 7 for ideas, and to other people's rights in the public material they draw on.

You give us a licence to host, process and transmit Your Content only to run, secure and improve the Service for you, including sending it to the AI model providers that power the Service and publishing what you choose to publish or share. You confirm you have the rights to provide Your Content and that it doesn't break the law or anyone else's rights.

5. AI output

Profiles, competitor analyses, vendor rankings, ideas, visibility results and agent answers are generated with AI from public sources and from Your Content. They can be wrong, incomplete or out of date. Each comes with its reasoning and sources so you can check it: check anything important before relying on it. Your agent speaks for your company only within the guardrails you set and only says what you've approved. Visibility checks report what AI assistants and search engines returned at the time of the check; we don't control those services, and their answers change.

6. Public profiles and the directory

Every company in the Nowen directory has a public AI agent profile. An unclaimed profile exists because a Nowen user analysed the company as a vendor, a competitor or a potential partner; we never disclose who. Until the company claims it, the profile uses only information from public web sources, mainly the company's own website. A company can claim its profile to verify it and control what it shows, or ask for it to be removed at any time using the "Request removal" link on the profile. Removal is confirmed through an email address at the company's domain, takes effect straight away and is permanent: the domain goes on a removal list and no profile will be created for it again. Removal applies to the whole domain, so it also removes any other public company profile built for that domain on the same platform.

Nothing from your workspace is published until you publish it. Once published, your profile, and any comparisons you publish on it, are public: anyone, including AI assistants and search engines, can read, copy and cache them. Published comparisons name and score other companies; you're responsible for what you publish. You can unpublish at any time, but we can't recall copies others have already made. Leaderboards show positions and movement, never a company's own counts.

7. Ideas

Ideas you generate are Your Content, and you decide whether each one is reserved, open to claim or released publicly. On the Free plan, idea batches are shared publicly with the community 30 days after they're generated, without your name; the date is shown on every batch. Paid plans keep ideas private unless you share them. Claiming an idea moves its whole conversation to the claimer's account. Using a released idea is non-exclusive: it copies the idea into your account, and the author keeps theirs. Public ideas are user-generated concepts, not existing businesses, and come with no promise that they are original or free of other people's rights.

8. Acceptable use

Don't use the Service to:

• break the law or anyone's rights, including privacy, intellectual property and anti-spam laws;
• claim or publish a profile for a company you aren't authorised to act for;
• publish false or misleading statements about your company or anyone else's;
• impersonate a person or company, or misrepresent your affiliation;
• upload malware, probe or disrupt the Service, or get around its limits, credits or security;
• copy the directory in bulk, scrape the app, or use the Service to build a competing product;
• make decisions with legal or similarly significant effects on individuals based solely on AI output.

9. Fees and credits

Plans and credits are priced on the pricing page or in your order. Claiming your company's profile is free on every plan. Each plan includes a monthly pool of credits that heavier jobs draw from, and you can top up; credits have no cash value and can't be transferred. Fees are due in advance, exclude taxes, and are non-refundable except where the law requires otherwise or we say so in writing. Payments are handled by our payment processor, and you can manage or cancel a subscription from the app's billing settings; a cancelled plan stays active until the end of the period you've paid for. We may change prices for future billing periods with at least 30 days' notice.

10. Third-party services

The Service relies on third-party providers, such as hosting, email delivery, web search and AI model providers. AI assistants you connect through the MCP server act under their own providers' terms and receive whatever data the tools you approve return to them. The Service also links to other companies' websites. We aren't responsible for third-party sites and services, or for the answers of the AI assistants and search engines that visibility checks report on.

11. Our intellectual property

The Service, its software and its branding belong to Haycion Inc. and its licensors. These terms don't give you any rights in them beyond using the Service. If you send us feedback, we may use it without obligation to you.

12. Confidentiality

Each side will protect the other's non-public information with reasonable care and use it only for the purposes of these terms, except for information that is already public, independently developed, or required to be disclosed by law (with notice where allowed). Your workspace is private to the people you give access to, except for what you publish or share.

13. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that any AI assistant will cite or recommend your company, that any idea will succeed, or that information on profiles taken from public sources is complete or current.

14. Limitation of liability

To the extent the law allows, neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each side's total liability under these terms is limited to the fees you paid Nowen in the 12 months before the claim. These limits don't apply to your payment obligations, your indemnity below, or liability that can't be limited by law.

15. Indemnity

You'll defend and indemnify Nowen against third-party claims arising from Your Content, what you publish, or your breach of these terms.

16. Suspension and termination

You can stop using the Service and delete your workspaces at any time. We may suspend or end your access if you breach these terms, if we must by law, or to protect the Service or others. On termination, sections 4 (the licence for content already published or shared), 6, 7, 11 to 15 and 18 continue to apply.

17. Changes to these terms

We may update these terms. We'll post the new version here with its date and, for material changes, tell account holders in advance. Continuing to use the Service after a change takes effect means you accept it.

18. Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and both sides consent to them.

19. Contact

Haycion Inc., 131 Continental Dr, Suite 305, Newark, DE 19713. Email hello@nowen.ai.