Manhattan Associates Unclaimed

Enhances supply chain efficiency through a unified, scalable platform with real-time visibility and automation.

Enhances customer satisfaction through automated chat support.

Streamlines customer support and engagement across channels.

Optimizes order processing for seamless customer experiences across channels.

Enhances customer interactions with seamless omnichannel engagement and automated support.

Streamline warehouse operations through cloud-native management solutions for enhanced efficiency.

Achieve comprehensive visibility and optimization in transportation operations.

Enhances visibility and efficiency in managing carrier relationships and transportation execution.

Optimize yard operations and enhance dock scheduling efficiency.

Optimize warehousing and labor operations for enhanced efficiency.

Streamlines end-to-end supply chain processes for enhanced efficiency and flexibility.

Enhances decision-making through accurate demand predictions and streamlined inventory management.

Enhance inventory management with automated stock replenishment solutions.

Streamline supply chain operations for improved efficiency and collaboration.

Optimize warehousing operations including inbound, storage, picking, packing and shipping, plus labor planning and productivity analytics via cloud-native WMS and AI-enabled automation.

End-to-end transportation planning and execution including carrier relationship management, routing and load optimization, real-time shipment visibility and yard/dock coordination to improve service and reduce cost.

Demand sensing and forecasting, automated replenishment and multi-location inventory optimization integrated with unified planning to balance service levels and inventory cost.

End-to-end order orchestration across channels with flexible fulfillment options (ship from store, home delivery, click-and-collect), real-time inventory visibility and fulfillment analytics.

Omnichannel customer interactions and conversational AI for retail, including GenAI chatbots, automated assistance, integrated service workflows and real-time engagement analytics.

Manhattan Active Platform

Manhattan Active Platform is a cloud-native, modular platform that unifies warehousing, transportation, inventory, labor, and store operations on a single scalable system. It enables real-time visibility, automation, and rapid adaptation to demand changes, and supports AI-enabled agents with integration to Agent Foundry for building automation.

• Ensures Scalability
  The microservices architecture allows organizations to scale components individually, adapting to changing business needs efficiently.
• Integrates Key Operations
  Unifying various operational domains into one system minimizes data silos, fostering collaboration and efficiency.
• Accelerate Automation
  AI agents streamline processes by automating workflows, delivering faster decision-making, and reducing operational costs.
• Enhance Responsiveness
  Real-time data access improves operational agility, allowing swift responses to dynamic supply chain conditions.
• Simplifies AI Development
  Low-code tools empower users to create and implement AI agents quickly without extensive coding knowledge.

Manhattan Active Maven

Manhattan Active Maven is an AI‑driven customer service solution that delivers automated assistance through chat, enhancing convenience and satisfaction for customers in retail environments.

• Utilizes AI Agents
  Automates customer interactions, providing quick and efficient responses, which boosts engagement and satisfaction.
• Offers Automated Chat Support
  Enables customers to receive immediate assistance, thus improving service response times and user experience.
• Delivers Superior Service
  Creates a seamless and satisfying interaction for customers, leading to higher retention and loyalty.
• Initiates Engagements
  Anticipates customer needs and facilitates direct interactions, enhancing overall satisfaction and loyalty.

GenAI Retail

GenAI Retail is a GenAI-powered customer service chatbot solution designed for retail organizations to streamline support and engagement across channels. It enhances customer interaction through intelligent, automated responses while providing a unified customer experience.

• Enhances Customer Interactions
  Utilizes AI technology to automate responses and improve customer satisfaction through timely, efficient service.
• Improves Customer Engagement
  Offers specific functionalities that address retail challenges, optimizing customer interactions and driving sales.
• Ensures Consistency Across Channels
  Delivers a unified customer experience whether users engage via chat, social media, or in-store, strengthening brand loyalty.

Order Management

Order Management is an omnichannel solution for end‑to‑end order orchestration, enabling unified management of customer orders across channels.

• Streamlines Order Processing
  Synchronizes the entire order lifecycle to enhance fulfillment accuracy and speed.
• Unifies Orders Across Channels
  Offers a single view of customer orders, improving decision-making and responsiveness.
• Enhances Stock Management
  Allows accurate inventory tracking to reduce stockouts and improve inventory turnover.
• Provides Multiple Fulfillment Methods
  Increases customer satisfaction by offering choices for order delivery.
• Informs Strategic Decisions
  Empowers businesses to make data-driven decisions to enhance order management processes.

Customer Service & Engagement

Customer Service & Engagement is a platform for managing customer interactions and engagement across channels. It leverages AI to provide automated assistance, enhancing customer experiences and streamlining operations.

• Manage Interactions Seamlessly
  Offers comprehensive management of customer interactions across various platforms, ensuring consistency and accessibility.
• Provide Instant Support
  Delivers prompt responses to customer inquiries using intelligent chatbots, improving efficiency and user experience.
• Streamline Customer Interactions
  Ensures a unified approach to managing customer service interactions, reducing response times and improving customer satisfaction.
• Analyze Customer Behavior
  Enables informed decision-making by providing actionable insights related to customer interactions and preferences.

Warehouse Management

Warehouse Management System (WMS) to optimize warehousing operations using a cloud‑native, microservices‑based approach.

• Facilitate Scalability And Resilience
  This architecture allows businesses to expand their operations effortlessly while maintaining robust performance and service reliability.
• Manage Inbound, Storage, And Shipping
  This feature enables businesses to oversee all aspects of storage and distribution, ensuring timely deliveries and accurate inventory management.
• Gain Immediate Operational Insights
  Real-time tracking helps businesses respond quickly to changes in demand or inventory status, which enhances overall operational efficiency.
• Automate Tasks For Efficiency
  Leverage artificial intelligence to streamline repetitive tasks, reducing labor costs and minimizing human error.
• Analyze And Improve Performance
  Analytics provide insights into warehouse operations, helping businesses identify areas for improvement and optimize performance.

Transportation Management

Transportation Management System (TMS) for end‑to‑end transportation planning and execution.

• Enable Scalable Solutions
  Leverage a flexible architecture that scales seamlessly with business growth.
• Streamline Operations
  Integrate all phases of transportation to improve efficiency and reduce costs.
• Monitor Shipments Live
  Access real-time data to track shipments and make informed decisions on the fly.
• Enhance Decision Accuracy
  Employ advanced algorithms for optimal routing and scheduling.
• Optimize Carrier Choices
  Evaluate and select the best carriers for cost-effective transportation.

Carrier Management

Carrier Management software for overseeing carrier relationships and transportation execution.

• Streamline Carrier Engagement
  Facilitates effective communication and performance tracking for improved partnerships with carriers.
• Optimize Transportation Plans
  Aids in the seamless planning and execution of transportation activities at the carrier level, ensuring efficient operations.
• Track Shipments In Real-Time
  Provides immediate insights into shipment statuses and carrier performance, enabling proactive management.
• Leverage Data-Driven Insights
  Utilizes advanced analytics to assess carrier performance, helping in strategic decision-making.

Yard Management

Yard Management software for overseeing yard operations and dock scheduling.

• Gain Real-Time Insights
  Ensure efficient operations by providing immediate insights into dock and yard activities, enabling quick decision-making and enhanced productivity.
• Automate Scheduling Processes
  Facilitates timely arrivals and departures by automating dock scheduling, thus improving workflow and reducing wait times.
• Enable Accurate Inventory Tracking
  Links yard management directly with inventory systems for accurate inventory tracking and optimal resource allocation.
• Receive Immediate Alerts
  Keeps teams informed with real-time notifications about key events, helping in proactive management and response to operational disruptions.
• Analyze Performance Metrics
  Leverages data analytics to identify trends, measure performance, and drive continuous improvement in yard operations.

Warehouse Management and Labor Management

Warehouse Management and Labor Management functionalities for optimizing operations in warehouses and stores with a cloud-native, microservices-based approach. This solution includes warehouse operations management and labor planning to elevate overall productivity.

• Facilitate Scalability And Resilience
  This architecture allows businesses to expand their operations effortlessly while maintaining robust performance and service reliability.
• Manage Inbound, Storage, And Shipping
  This feature enables businesses to oversee all aspects of storage and distribution, ensuring timely deliveries and accurate inventory management.
• Streamline Workforce Scheduling
  Efficiently allocate workforce to meet operational demands, reducing labor costs while ensuring optimal coverage.
• Gain Immediate Operational Insights
  Real-time tracking helps businesses respond quickly to changes in labor demand or inventory status, which enhances overall operational efficiency.
• Enhance Labor Efficiency
  Utilize advanced analytics to track performance metrics and drive improvements in labor productivity.
• Simplify Reporting Processes
  Generate comprehensive labor reports without manual input, saving time and improving accuracy.

Manhattan SCALE

Manhattan SCALE is an extensible platform within Manhattan’s supply chain software that scales across complex operations.

• Supports Complex Operations
  Manhattan SCALE adapts to the size and complexity of your supply chain, making it ideal for diverse operational demands.
• Enhances Decision Making
  Instant visibility helps organizations identify issues and optimize operations proactively.
• Streamlines Processes
  This integration minimizes gaps and enhances productivity across the supply chain.
• Automates Routine Tasks
  AI agents improve operational efficiency by automating routine tasks and enhancing service levels.

Demand Forecasting

Demand Forecasting software to predict demand and inform replenishment and allocation decisions.

• Anticipate Customer Demand
  Utilizes advanced analytics to provide accurate demand projections, enabling businesses to efficiently manage inventory and make informed replenishment decisions.
• Facilitate Timely Adjustments
  Empowers organizations with up-to-date analytics, allowing them to react swiftly to changes in consumer behavior or market conditions.
• Enhance Operational Efficiency
  Enables a cohesive approach across supply chain functions by integrating forecasting with replenishment and inventory management.
• Easily Adjust to Scale
  Supports businesses of any size by providing scalable forecasting solutions that grow alongside operational needs.

Replenishment

Inventory Replenishment software to drive timely stock replenishment across warehouses and stores.

• Maintain Optimal Stock Levels
  Automatically replenishes inventory based on predictive analytics to prevent stockouts.
• Coordinate Across Locations
  Facilitates replenishment strategy for multiple sites, enhancing overall supply chain efficiency.
• Gain Actionable Insights
  Leverages data analytics to optimize stock levels and improve decision-making.

Unified Business Planning

Unified Business Planning to align supply chain planning across the business.

• Enhance Collaboration
  By integrating input from various departments, users can achieve a more holistic approach to supply chain management, leading to improved decision-making and operational efficiency.
• Achieve Instant Insights
  Accessing live supply chain data enables swift adjustments to plans based on current conditions, maximizing responsiveness and minimizing disruptions.
• Leverage Predictive Insights
  Harnessing the power of AI allows organizations to anticipate demand trends, optimize stock levels, and enhance service delivery across the supply chain.