Zendesk, Inc. Unclaimed

Streamline customer support with an AI-powered platform for all channels.

Enhance internal workflows and employee experience with a complete service solution.

AI-Powered Support Across All Channels for Contact Centers.

Empowers organizations to integrate and customize Zendesk capabilities quickly.

Enhance your Zendesk experience with apps, integrations, and partner solutions.

Enhances support efficiency with AI-driven agents across multiple channels.

Cloud-hosted contact center platforms that provide multichannel voice, routing, integrations, and operational management for enterprise contact centers.

Capabilities that centralize omnichannel customer support, ticketing, agent workflows, and analytics to improve response times, CSAT, and case resolution efficiency.

Internal service desk and employee experience platforms for HR/IT support with ticketing, self-service knowledge, messaging, automation, and workforce management.

AI-driven virtual agents and conversational interfaces for contact centers, including industry-specific models, real-time contextual responses, multi-agent architectures, and escalation controls.

APIs, SDKs and a partner marketplace that enable extensibility, custom integrations, and third-party extensions to the core CX platform.

Zendesk for Customer Service

Zendesk for Customer Service is the complete AI-powered solution for delivering customer support across channels. It combines AI agents and Copilot with a unified ticketing system, messaging and live chat, a knowledge center, voice support, quality assurance, data privacy and protection, and workforce management to scale service while maintaining human-centered interactions.

• Power On-Demand AI Support
  Leverage AI to manage inquiries effectively, ensuring quick resolutions and improved overall customer experience.
• Centralized Inquiry Management
  Streamlines tracking of customer inquiries across multiple platforms for more effective case resolution.
• Enhance Agent Productivity
  Assists agents with contextual insights to respond swiftly and accurately during customer interactions.
• Ensure Compliance
  Maintains strict data protection standards, helping organizations to comply with regulations and build customer trust.
• Empower Self-Service
  Provides customers with immediate access to information, reducing workload on support teams.
• Engage Customers Instantly
  Facilitates direct communication with customers for faster resolution of queries.
• Enable Voice Interactions
  Supports voice communications, ensuring a comprehensive customer support experience.
• Optimize Agent Resources
  Enhances operational efficiency by effectively managing agent availability and schedules.
• Maintain High Standards
  Leverages data to ensure consistent service delivery and identify improvement areas.

Zendesk for Employee Service

Zendesk for employee service provides a dedicated workforce experience, enabling AI agents, Copilot, ticketing, messaging, knowledge, voice, quality assurance, data privacy, and workforce management to serve employees as customers do for external users.

• Automate Employee Support
  Reduce repetitive inquiries and enhance response times with AI agents available 24/7 to assist employees across various platforms.
• Ensure Data Security
  Safeguard employee information with robust data protection measures, ensuring compliance and privacy across all interactions.
• Streamline Internal Requests
  Manage and resolve internal inquiries efficiently with a central ticketing system that tracks all requests seamlessly.
• Guide Support Teams Effectively
  Provides support representatives with real-time insights and suggested actions, improving case handling and resolution efficiency.
• Facilitate Instant Communication
  Offer employees direct communication channels for urgent inquiries, enhancing responsiveness and service levels.
• Optimize Resource Allocation
  Effectively plan and manage workforce resources to ensure that support teams are available and equipped to respond to employee needs.
• Empower Employees with Self-Service
  Enable employees to find answers independently through a comprehensive knowledge base, reducing load on support teams.
• Connect via Voice
  Allow employees to engage with support via voice channels, facilitating more personal and effective communication.
• Maintain Service Excellence
  Monitor and ensure consistent quality in employee interactions, optimizing the support process.

Zendesk for Contact Center

Zendesk for contact center offers an AI-powered, end-to-end service experience tailored for contact centers, integrating ticketing, messaging, knowledge, voice, and privacy features to deliver scalable support across channels.

• Automate Customer Interactions
  Utilize AI agents to manage high-volume inquiries, ensuring rapid responses and allowing human agents to focus on more complex issues.
• Streamline Support Workflow
  Consolidate all customer inquiries from various channels into a single ticketing system for efficient handling.
• Enhance Agent Performance
  Provide agents with contextual information and suggested replies to improve efficiency and service quality.
• Ensure Compliance
  Implement robust data protection measures to safeguard customer information and maintain compliance with regulations.
• Engage Customers Instantly
  Utilize live chat and messaging to connect with customers in real-time, enhancing interaction and satisfaction.
• Empower Self-Service
  Facilitate customer self-service through a comprehensive knowledge base that provides instant solutions.
• Integrate Voice Interactions
  Support voice communication seamlessly within the platform to ensure comprehensive customer service.
• Optimize Resource Allocation
  Manage staffing levels effectively to meet service demands and improve operational efficiency.
• Monitor Performance Standards
  Ensure high service quality and adherence to standards through regular monitoring and evaluation.

Sunshine Platform

Sunshine Platform is described as fast, open, and flexible, providing an open platform for building and integrating Zendesk capabilities with external systems and workflows.

• Integrate Seamlessly
  Enhance workflows by integrating various tools and applications easily.
• Ensure Data Security
  Trust and security features provide confidence in sensitive data handling.
• Tailor Workflows Easily
  Adapt the platform to fit your organizational needs with a highly configurable structure.
• Automate Routine Tasks
  Use AI capabilities to manage frequent queries and free up staff for complex issues.
• Rapid Deployment
  Implement changes swiftly, ensuring minimal downtime and quick responsiveness.

Marketplace

Marketplace offers apps, integrations, and a partner ecosystem to extend Zendesk capabilities across the product suite.

• Integrate with External Tools
  Seamlessly connect Zendesk with your existing toolset, allowing for streamlined workflows and enhanced data management.
• Access Various Apps
  Choose from a broad range of applications designed to enhance and customize your Zendesk experience.
• Collaborate with Partners
  Engage with certified partners to access specialized solutions tailored to your business needs.
• Tailor Your Experience
  Enable personalized support interactions tailored to your customer engagement strategy.

Zendesk AI Agents

Zendesk AI Agents enables AI-powered conversations across channels, integrating AI capabilities into the Zendesk product family to automate and augment service.

• Automates Routine Tasks
  Reduces agent workload by managing high-volume queries automatically.
• Ensures Data Security
  Robust features help secure customer data and comply with privacy regulations.
• Streamlines Handling
  Centralizes requests, ensuring efficient task management and resolution.
• Enhances Agent Efficiency
  Supports agents with context and suggestions for customer interactions.
• Enables Instant Communication
  Facilitates immediate engagement, enhancing customer interaction experience.
• Monitors Service Quality
  Ensures consistent service meets organizational standards.
• Supports Self-Service
  Offers customers quick access to answers, reducing agent workload.
• Optimizes Resource Allocation
  Facilitates efficient scheduling and resource management for agents.
• Supports Voice Communications
  Integrates voice capabilities for comprehensive customer support.