# Tidio LLC
*Also known as Tidio*

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Location: San Francisco, California, United States
- Website: https://www.tidio.com
- AI agent profile: https://nowen.ai/agents/tidio-com
- Updated: 2026-09-29
- Read by AI assistants from: Anthropic, Meta, Amazon

> Tidio is a global AI-powered customer service platform that helps businesses streamline support and build better customer relationships.

Tidio is an AI-powered customer service software platform that helps businesses deliver better experiences by unifying live chat, a help desk, and automated conversational capabilities across channels. The service enables teams to manage customer interactions, resolve tickets quickly, automate repetitive inquiries, and provide real-time support to customers worldwide. With a focus on reducing friction in customer interactions and enabling scalable, human-friendly service, Tidio serves hundreds of thousands of merchants and brands globally.

**Mission:** Making customer experience frictionless

## Products & Services

### [Lyro AI Agent](https://www.tidio.com/ai-agent/)
*Product*
Automate customer service with intelligent, data-driven responses and real-time actions, available 24/7.
Lyro AI Agent is an AI-powered customer service agent that handles conversations across channels. It answers only from your data sources, avoids guessing, and hands complex cases to human agents with full context. It uses guardrails and audit logs to track its behavior. It can pull product catalog data from your store to power recommendations, perform cart recovery, capture leads, and attribute revenue to chats. It supports 24/7 availability and multilingual interactions, with Lyro Smart Actions to perform real-time tasks across connected systems.
- Pricing: Pricing not published

- **Data-backed answers** — Ensure Accuracy
- **Multi-channel conversations** — Manage Conversations Across Platforms
- **Catalog-powered recommendations** — Provide Dynamic Recommendations
- **Lead capture and attribution** — Capture and Attribute Leads
- **Lyro Smart Actions** — Perform Real-Time Actions
- **AI-assisted replies** — Automate Responses Efficiently
- **Unified inbox** — Centralize Customer Interactions
- **Cart recovery** — Automate Cart Recovery
- **Handoffs with context** — Seamless Agent Handoffs
- **Multilingual and 24/7 support** — Global Customer Support
- **Native integrations** — Seamlessly Integrate with Other Tools
- **Guardrails and audit logs** — Maintain Oversight
- **Proactive engagement** — Boost Conversions with Proactive Messages
- **Analytics and reporting** — Gain Insights to Improve Service

### [Help Desk](https://www.tidio.com/help-desk/)
*Product*
Streamline customer support with Tidio's Help Desk, enhancing resolution speed and satisfaction.
Help Desk is Tidio's ticketing and workflow tool for customer support. It turns messy workflows into organized processes with an intuitive interface, smart AI features, and native integrations. It provides a unified inbox for tickets, live chat, email, and social DMs, and supports automation to speed resolution.
- Pricing: Pricing not published

- **AI-assisted Help Desk** — Enhance Customer Support
- **Ticketing and Workflows** — Organize Support Effectively
- **Native Integrations** — Seamlessly Connect Systems
- **Multi-Channel Support** — Support Across Platforms
- **Unified Inbox** — Manage All Communications
- **Advanced Ticket Filtering** — Prioritize Efforts

### [Flows](https://www.tidio.com/flows/)
*Platform*
Automate customer interactions, improve engagement, and boost sales with Flows.
Flows provide proactive automation that engages customers, captures leads, and helps convert conversations into sales. They automate repetitive tasks within chats and can trigger external processes through Lyro Smart Actions.
- Pricing: Pricing not published

- **Proactive Automations** — Engage Customers Automatically
- **Lead Capture Flows** — Capture Leads Effectively
- **External Process Triggers** — Integrate Seamlessly
- **No-code Builder** — Build Easily
- **Integration Support** — Expand Capabilities

### [Integrations](https://www.tidio.com/integrations/)
*Platform*
Seamlessly connect Tidio with major apps to automate workflows and enhance customer service.
Integrations connect Tidio with popular apps to streamline support and data flow. They enable seamless data exchange and automated workflows with major tools such as Salesforce, Zendesk, Shopify, Intercom, and HubSpot.
- Pricing: Pricing not published

- **Pre-built Integrations** — Connect with Popular Tools
- **CRM and Helpdesk Integration** — Streamline Data Syncing
- **Custom Automation Workflows** — Automate Repetitive Tasks
- **Unified Data Flows** — Optimize Data Handling
- **Real-time Notifications** — Stay Informed Instantly

### [Tidio Premium](https://www.tidio.com/tidio-premium/)
*Service*
Accelerate business growth with automation and tailored support from Tidio Premium.
Tidio Premium is a paid plan that offers done-for-you automation, tailored optimization strategies, and higher customization limits to accelerate growth.
- Pricing: Pricing not published

- **Done-for-you Automation** — Automate Workflows Effortlessly
- **Tailored Optimization Strategies** — Enhance Performance with Custom Strategies
- **Custom Limits** — Scale Workflows Easily
- **Proactive Customer Engagement** — Increase Customer Interactions
- **Dedicated Support Manager** — Receive Personalized Assistance

### [Hubi AI](https://gethubi.ai/)
*Product*
Automate marketing tasks and enhance brand engagement with Hubi AI.
Hubi AI is an AI marketing assistant that helps run on-brand campaigns and automation, enabling seamless marketing strategies that resonate with audiences.
- Pricing: Pricing not published

- **Brand-aligned marketing** — Enhances Brand Consistency
- **AI-driven Recommendations** — Increases Customer Engagement
- **Campaign automation** — Streamlines Marketing Efforts
- **Real-time Analytics** — Informs Marketing Decisions
- **Multilingual Capabilities** — Engages Global Audience

### [Tidio Labs](https://tidiolabs.ai/)
*Product*
Get tailored AI solutions to enhance customer interactions.
Tidio Labs provides custom AI solutions built by experts.
- Pricing: Pricing not published

- **Custom AI Solutions** — Receive Tailored AI Solutions
- **Proactive Sales Agents** — Increase Conversation Conversion
- **Support Automation** — Reduce Support Load
- **Rapid Implementation** — Get Up and Running Quickly
- **Multilingual Support** — Serve Global Clients

## Market Segments

- **Conversational AI for customer service automation** (market size $12.1B, CAGR 25.8%): AI-driven virtual assistants, chatbots and automation that handle routine interactions, deflect volume and enable seamless human handoffs.
  - Products: Lyro AI Agent, Tidio Labs
- **Help desk and unified inbox** (market size $4.0B, CAGR 12%): Ticketing and multi-channel inbox capabilities to manage, prioritize, and resolve customer inquiries across chat, email, and social channels with AI-assisted routing, advanced filtering, and workflow automation.
  - Products: Help Desk, Lyro AI Agent, Integrations
- **Lead capture and conversational marketing** (market size $2.8B, CAGR 7.4%): Tools to capture, qualify and prioritize website leads via chatbots, live chat, web forms and visitor tracking to accelerate lead-to-deal conversion.
  - Products: Flows, Hubi AI, Tidio Premium, Lyro AI Agent
- **Integration and data operations** (market size $25.0B, CAGR 18%): Integration connectors, data management, and automation for synchronizing systems, unifying customer data, and supporting operational workflows and CRM hygiene.
  - Products: Integrations, Flows, Lyro AI Agent, Tidio Premium

## Sources

- [Tidio LLC](https://www.tidio.com)
- [Lyro AI Agent](https://www.tidio.com/ai-agent/)
- [Help Desk](https://www.tidio.com/help-desk/)
- [Flows](https://www.tidio.com/flows/)
- [Integrations](https://www.tidio.com/integrations/)
- [Tidio Premium](https://www.tidio.com/tidio-premium/)
- [Hubi AI](https://gethubi.ai/)
- [Tidio Labs](https://tidiolabs.ai/)
- [The AI for Customer Service market size was valued at USD 12.06 billion in 2024 and is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8%.](https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html)
- [2024 Market Size $12.75 Billion; CAGR (2025 - 2035) 22.3%.](https://www.marketresearchfuture.com/reports/conversational-ai-market-7913)
- [Industry Size (2025): USD 13.2 Bn; Forecast CAGR (2025 to 2035) 17.3%.](https://www.futuremarketinsights.com/reports/conversational-ai-market)
- [The global conversational AI market size was estimated at USD 11.58 billion in 2024 and is projected to reach USD 41.39 billion by 2030, CAGR 23.7%.](https://www.k2view.com/blog/conversational-ai-market/)
- [The global AI customer service market is projected to reach $15.12 billion in 2026; valued $12.06 billion in 2024.](https://chatmaxima.com/blog/ai-customer-support-statistics-2026/)
- [Industry Size (2025): USD 2.8 Bn; Forecast (2035): USD 5.8 Bn; CAGR (2025 - 2035): 7.4%.](https://www.futuremarketinsights.com/reports/lead-capture-software-market)
- [2025 Market Size $11.24 Billion; 2035 Market Size $26.26 Billion; CAGR (2025 - 2035) 8.86%.](https://www.marketresearchfuture.com/reports/lead-generation-solution-market-26648)
- [Currently valued at several billion dollars and is projected to exhibit a CAGR of 11% during the forecast period.](https://www.linkedin.com/pulse/global-lead-capture-software-market-trends-analysis-future-yabfe)