Zenoti

Unifies business operations and connected data to improve guest experiences, support staff, and grow revenue across locations.

Automates guest and member interactions and business workflows to help businesses capture revenue, retain customers, and run operations more effectively.

Connects guest interactions and surfaces missed opportunities so teams can improve engagement, recover revenue, and encourage repeat visits.

Helps teams find answers, act on business insights, and handle routine tasks more efficiently within Zenoti.

Attract clients, fill appointment schedules, strengthen guest loyalty, and manage salon teams and operations from one connected platform.

Manage bookings, walk-ins, checkout, and shop operations in one connected platform to serve guests efficiently and grow revenue.

Unifies fitness operations, converts leads, retains members, and supports revenue growth across locations with AI-powered tools and member self-service.

Unifies clinical documentation and practice operations to streamline patient care, support compliance, and encourage repeat visits.

Helps businesses switch to Zenoti, train teams, and make the most of the platform with ongoing support and business-specific guidance.

Zenoti OS

Zenoti OS is an AI-powered platform for salons, spas, medspas, fitness centers, and barbershops. It brings workflows from booking to payroll into one system, connecting business data, intelligence, and end-to-end operations. The platform includes tools for appointments, payments, marketing, inventory, memberships, staff management, and reporting, with AI agents that automate tasks and act across business workflows. It supports businesses operating at one or multiple locations.

• Automate Workflows With AI Agents
  Deploy AI agents to handle recurring front-desk, guest engagement, lead follow-up, marketing, and operational tasks across the business.
• Manage Bookings In One Calendar
  Coordinate guest appointments, provider schedules, rooms, and equipment in a shared calendar, with online booking across multiple channels.
• Anticipate Needs And Guide Actions
  Use patterns, business benchmarks, and predictive tools to identify opportunities and take action on retention, staffing, inventory, and performance.
• Process Payments Across Checkout Options
  Connect transactions with business workflows and offer checkout through front-desk, mobile, or kiosk options, including integrated tips and payment links.
• Personalize Campaigns And Guest Follow-Ups
  Use guest data and audience segments to automate communications that support bookings, rebooking, referrals, upsells, and reactivation.
• Recover Bookings And Fill Openings
  Re-engage guests who leave bookings incomplete and offer available appointment slots to waitlisted guests when cancellations create openings.
• Connect Guest History Across Workflows
  Give teams a shared view of guest history and preferences that can inform service, booking, and communication workflows.
• Manage Memberships And Reward Loyalty
  Offer memberships, packages, gift cards, and loyalty programs with tools for billing, renewals, redemptions, and rewards.
• Coordinate Staff And Payroll
  Bring schedules, commissions, tips, payroll, and performance tracking together to support staff and business operations.
• Track Stock And Automate Reorders
  Monitor inventory and product usage across locations, with automated reorder workflows informed by usage and booking trends.
• Monitor Performance Across Locations
  Review business metrics and team performance through dashboards and reports that provide visibility across locations.
• Coordinate Operations Across Locations
  Manage locations through centralized operations and reporting while supporting standardized workflows and location-specific visibility.
• Manage Reviews And Guest Feedback
  Automate review requests and monitor guest feedback across channels to help teams stay informed about customer sentiment.
• Manage Forms, Charts, And Photos
  Support intake, consent, documentation, and progress tracking with digital forms, charting tools, and photo management.
• Access Tools Across Devices
  Give operators and staff access to business and provider tools on desktop, tablet, and mobile devices.

AI Workforce

Zenoti AI Workforce is a suite of AI agents built for beauty, wellness, and fitness businesses and powered by Zenoti OS. Its agents work across connected business data and workflows to answer calls, convert leads, engage guests, support marketing and retention, document visits, contest chargebacks, optimize staffing and inventory, and provide business insights. The suite also includes tools for treatment visualization, photo search, fitness workout programs, and team assistance.

Category: AI Agent Platforms

• Automate Key Business Workflows
  Use purpose-built AI agents to handle activities across front-desk, guest engagement, revenue recovery, and back-office operations using connected business information.
• Answer Calls And Manage Appointments
  Provide always-on phone coverage for inquiries, bookings, appointment changes, confirmations, and common questions, with call review tools and human handover when needed.
• Capture And Nurture Leads
  Respond to prospects across channels, assess leads, and automate follow-up to help convert inquiries into appointments, tours, or consultations.
• Engage Guests And Reduce Churn
  Give teams interaction context and prompts for next steps, while using risk signals and automated outreach to encourage rebooking and re-engage at-risk guests or members.
• Generate And File Clinical Notes
  Capture consultation details in structured notes and populate charts, supporting treatment documentation and reducing manual data entry.
• Find And Address Business Issues
  Query business performance in plain language and use KPI-based findings, charts, and recommended actions to investigate issues across locations.
• Match Staff To Forecast Demand
  Create schedules based on forecast demand and business patterns to align provider coverage with expected workload and address understaffed shifts.
• Optimize Marketing And Local Search
  Use business and guest data to guide campaigns, measure revenue, and identify local search improvements through visibility checks and prioritized tasks.
• Prepare And Submit Disputes
  Assemble and submit supporting evidence on time and track dispute outcomes, reducing the need for staff to manage chargeback paperwork manually.
• Forecast And Reorder Inventory
  Anticipate product requirements and create replenishment orders based on usage, bookings, and vendor lead times.
• Build And Track Member Workouts
  Create and publish workout programs and let members follow and track sessions in the app used for memberships and bookings.
• Visualize And Find Treatment Photos
  Show patients potential treatment outcomes and quickly retrieve relevant treatment images to support consultation conversations.

AI Concierge

AI Concierge is Zenoti’s guest intelligence and engagement platform for beauty and wellness businesses. It connects phone systems, guest history, and bookings in real time, bringing guest interactions into a unified timeline. Its modules include Guest Timeline, Business Phone, Reviews & Reputation, Analytics & Coaching, and SmartBot & Two-Way Messaging. The platform surfaces missed opportunities and prompts teams to act on them, including opportunities related to upsells, rebooking, and dropped bookings.

• Unify Guest Interactions
  See guest calls, texts, and emails together in one timeline so your team has interaction context when responding.
• Spot Missed Revenue Opportunities
  Identify missed consults, unoffered upsells, and dropped bookings, with visibility into the potential revenue associated with those opportunities.
• Summarize Calls And Coach Staff
  Review key call information through summaries and follow-up triggers, and use call recordings to provide staff coaching.
• Encourage Guest Follow-Ups And Rebooking
  Continue communication after visits through reminders and automated follow-ups, and prompt guests to book again.
• Request Reviews At The Right Moment
  Automate review requests at peak satisfaction moments and manage guest reviews and reputation.
• Enable Two-Way Guest Messaging
  Use SmartBot and two-way messaging as part of the platform’s guest engagement tools.

Zeenie

Zeenie is an AI-powered business assistant built into the Zenoti platform. Staff, managers, and marketers can ask questions in natural language to retrieve operational information, reports, and visual insights, and get guided instructions for tasks such as opening invoices or updating appointments. Zeenie also helps teams access guest or member profiles and histories, find internal policies and procedures, create personalized multilingual marketing content and campaigns, and automate routine tasks. It works across Zenoti workflows, including appointment book, reporting, and marketing. Guided task actions await user confirmation, and access follows Zenoti’s existing permission framework.

Category: AI Assistant Software

• Find Answers By Asking Naturally
  Staff can ask questions in natural language rather than searching manuals, spreadsheets, or separate tools to find relevant business information.
• Search Internal Policies And Procedures
  Make internal documents, policies, standard operating procedures, and compliance guidance available to team members when they need operational answers.
• Complete Tasks With Guided Steps
  Help staff follow the appropriate steps for common operational tasks while keeping the user in control of actions that require confirmation.
• Visualize Real-Time Business Performance
  Give managers and teams accessible visual information about business performance and trends to support operational and staffing decisions.
• Create Personalized Multilingual Campaigns
  Help marketing teams prepare targeted communications in multiple languages and evaluate campaign results so they can adjust their outreach.
• Access Guest And Member Context
  Give staff relevant profile, appointment, service-history, and member information to support personalized service and appointment workflows.
• Work Directly Inside Zenoti
  Access assistance within existing Zenoti workflows without switching tools, while keeping business information governed by established permissions.
• Guide New Employees Through Onboarding
  Provide new hires with business-specific instructions to support onboarding and help them find guidance as they learn their roles.

Salon management software

Zenoti is a cloud-based salon management platform for businesses ranging from single-location salons to multi-location brands. It brings online booking, appointment scheduling, point of sale, memberships and packages, marketing, payroll, inventory, and reporting together in one system, with AI tools for calls and guest engagement. Salon teams can manage client records, staff schedules and earnings, and business performance across locations.

• Coordinate Appointments Across Channels
  Manage appointments across providers and services in one calendar and give clients multiple ways to book at any time.
• Automate Personalized Client Campaigns
  Send targeted messages and offers based on client information to support rebooking, re-engagement, referrals, and reviews.
• Process Connected Salon Checkouts
  Connect services and retail sales to appointments in one checkout, with transaction details flowing into client and business records.
• Manage Salon Locations Centrally
  View business activity across locations and manage shared workflows from a centralized system.
• Answer Calls And Recover Bookings
  Handle calls and booking requests day or night, and follow up with guests who leave the booking process before confirming.
• Personalize Visits With Client History
  Give staff access to client records, preferences, and visit history to inform service and follow-up.
• Manage Memberships And Guest Rewards
  Offer recurring memberships and packages while tracking credits, renewals, gift cards, and loyalty rewards.
• Track Stock And Automate Reorders
  Monitor product levels and usage, receive low-stock alerts, and support reordering to help maintain availability.
• Track Staff Schedules And Earnings
  Give salon teams and managers access to schedule, commission, tip, and payroll information.
• Connect Clients And Staff By Mobile
  Offer clients mobile booking and service tools while giving staff mobile access to schedules and earnings.

Zenoti Barbershop Software

Zenoti is an all-in-one barbershop management platform that brings appointments, walk-in queue management, point of sale, barber commissions, memberships, marketing, and operations together. Clients can book online, check in, and pay through connected workflows, while barbers and managers access schedules, guest information, earnings, and shop performance. The platform also supports automated marketing, inventory and payroll workflows, retail sales, and centralized management across locations.

• Manage Walk-Ins And Appointments Together
  Keep booked clients and walk-ins visible in one system, with digital queueing and appointment information connected to the barber schedule.
• Complete Guest Checkout From One Ticket
  Use a checkout ticket connected to the guest's appointment or walk-in record, with service and retail sales, tips, gift cards, and payment options handled together.
• Track Barber Tips And Commissions Automatically
  Attribute tips and sales to the appropriate barber, calculate commissions using configured rules, and provide reports to support payouts and payroll.
• Automate Offers And Guest Follow-Ups
  Use automated campaigns, rebooking nudges, loyalty rewards, and referral programs to engage guests and encourage return visits.
• Let Clients Book And Manage Visits Online
  Offer clients online access to booking and appointment changes through supported channels, with barber and service selection available.
• Apply Membership Benefits At Checkout
  Apply eligible membership cuts and discounts during checkout and update guest balances, while supporting recurring memberships and gift card sales.
• Recover Bookings From Missed Calls
  Use call analysis and AI-powered responses to identify missed revenue opportunities and help convert missed calls into appointments.
• Manage Shop Activity From A Phone
  Let barbers review schedules and client information, and give managers mobile access to queue activity, revenue, and barber performance.
• Review Shop Performance In Real Time
  Use dashboards and reports to review revenue, barber performance, tips, commissions, retail sales, chair utilization, and location results.
• Track Inventory And Back-Office Work
  Monitor stock and product usage, update inventory when products sell, and connect operational workflows to payroll reporting.

Zenoti Fitness Center Management Software

Zenoti is AI-powered, all-in-one software for fitness centers, gyms, and health clubs. It brings memberships, recurring billing, scheduling, payments, check-ins, marketing, staff management, and analytics together on one platform. Businesses can manage leads, classes, member engagement, and day-to-day operations across one or multiple locations, with a branded app for member self-service.

• Unify Your Fitness Operations
  Connect core fitness business functions in one system, giving teams a shared view of operations.
• Automate Memberships And Billing
  Manage membership changes and recurring payments through a single workflow, including automated renewals and failed-payment retries.
• Convert Leads With Automated Follow-Ups
  Respond to prospects promptly and manage follow-ups and tour bookings automatically to help turn inquiries into memberships.
• Coordinate Classes And Appointments
  Keep classes, appointments, staff availability, and capacity in one scheduling workflow for both members and staff.
• Personalize And Automate Member Campaigns
  Use member data to target communications and initiate campaigns for prospects and members, including retention and reactivation.
• Fill Openings And Reduce No-Shows
  Automated reminders support attendance, and waitlists can offer newly available spots to members.
• Enable Member Self-Service
  Let members manage bookings, payments, memberships, and offers through a branded mobile experience.
• Streamline Check-Ins And Facility Access
  Connect check-in workflows with member information and facility access systems to support front-desk operations.
• Manage Payments And Sales Together
  Connect membership and service payments with retail sales and inventory tracking in one checkout workflow.
• Monitor Fitness Business Performance
  Use location-level and consolidated reporting to review membership, revenue, staffing, and class performance.
• Answer Calls And Unify Member Conversations
  Handle calls and booking requests when staff are busy or unavailable, and give staff a shared view of member interactions and follow-up prompts.
• Build And Assign Workout Programs
  Create multi-week programs for members and provide workout guidance and tracking through the app.
• Connect Systems Across Locations
  Connect the platform with access, payment, accounting, point-of-sale, and marketing systems while coordinating operations across locations.
• Get Answers And Manage Disputes
  Ask operational or performance questions in plain language, access business insights, and use an automated workflow to compile and track chargeback evidence.

Zenoti Medical Spa Software

Zenoti medical spa software brings clinical and business operations together for aesthetic and medical spas, weight-loss and GLP-1 clinics, and IV therapy practices. Its platform combines HIPAA-compliant charting, digital consent and intake forms, treatment photography, injectable and medication tracking, e-prescribing, telehealth, and in-person scheduling with payments, memberships, marketing, and reporting. It supports AI-assisted documentation, patient communications, treatment plans, and inventory workflows, including IV consumable and medication tracking.

• Unify Clinical And Business Workflows
  Keep patient records, appointments, payments, marketing, and compliance tools together instead of managing separate clinical and business systems.
• Speed Up Treatment Documentation
  Generate structured clinical notes and summaries and document treatment details using templates designed for specific procedures and care workflows.
• Collect Patient Forms Before Visits
  Gather health histories, treatment consents, and other documentation digitally before appointments, with form status available to the care team.
• Monitor Documentation And Compliance
  Identify incomplete charts and forms, review documentation status, and maintain records of treatment activity and access across teams.
• Document And Compare Treatment Results
  Keep treatment photos associated with patient records and use guides, overlays, tags, and comparisons to review changes across visits.
• Track Products, Usage, And Expiry
  Maintain treatment-level records and monitor inventory movement, batches, dosage, expiry information, and costs for products and consumables.
• Send Prescriptions From Patient Profiles
  Prepare and send supported prescriptions digitally from the patient record, connecting prescribing with the practice's clinical workflow.
• Manage Virtual And In-Clinic Visits
  Use connected scheduling for virtual and in-person care, with patient self-service booking, rescheduling, and check-in options.
• Manage Recurring Treatment Programs
  Offer structured memberships, credits, and prepaid treatment plans, with tracking for usage and renewals.
• Personalize Drips And Add-Ins
  Present customized drip options and relevant add-ins during booking or checkout, including staff prompts to support recommendations.
• Connect Consultations To Treatment Plans
  Link intake forms, consultation notes, treatment plans, quotes, and subsequent appointments in a continuous patient workflow.
• Personalize Patient Outreach And Follow-Ups
  Use patient and treatment information to coordinate relevant offers, reminders, and care instructions before and after appointments.
• Convert Inquiries Into Appointments
  Engage patients when staff are unavailable, support appointment changes, and help patients complete bookings.
• Review Performance Across Locations
  Use reporting on bookings, revenue, providers, services, inventory, and program outcomes to assess practice performance across centers.
• Present Treatment Plans And Payment Options
  Give patients tailored treatment quotes and plans, with supported financing and payment options available to help them consider choices.

Zenoti onboarding and customer support

Zenoti supports businesses through implementation and beyond with guided data migration, business-specific setup, staff training, and ongoing customer support. Customers can access 24/7 live chat and phone assistance, in-app guidance, self-service articles and videos, and Zenoti University. A customer success manager provides ongoing guidance, including strategy calls, business reviews, and help setting up new features and locations. AI Plus plans also include a dedicated Customer Success Manager and priority assistance backed by SLAs.

• Get Help Around The Clock
  Reach Zenoti through live chat and phone 24/7, or use the help widget to request a rapid response.
• Move And Verify Business Data
  Transfer relevant records to Zenoti and verify migrated data before go-live, helping businesses switch systems while continuing to operate.
• Configure Zenoti For Your Business
  Set up services, pricing, staff, commissions, permissions, and workflows to reflect the business's operating requirements.
• Train Teams Before Launch
  Prepare staff for go-live with role-focused instruction and a sandbox where they can practice using the business's setup.
• Get Guidance From A Dedicated Partner
  Work with a customer success manager who understands the business and can provide ongoing guidance, including strategy calls and business reviews.
• Find Guidance While You Work
  Use in-app help and training, self-service learning materials, and Zenoti University to find guidance and build familiarity with the platform.
• Make The Most Of New Capabilities
  Get help setting up new features and locations and access best practices to support continued use of the platform.
• Access Priority Assistance
  AI Plus customers receive priority support backed by SLAs, alongside a dedicated Customer Success Manager.