XTIUM

Helps organizations assess readiness, govern and deploy AI, and manage AI operations through one accountable partner.

Provides secure, flexible desktop access while reducing IT management demands and supporting distributed workforces.

Keeps enterprise networks visible, secure, reliable, and optimized through proactive monitoring, automation, and expert support.

Combines managed networking and cloud-native security to provide consistent protection, connectivity, and visibility.

Unifies IT visibility and automates monitoring and remediation to reduce operational complexity and support secure, scalable management.

Scales cloud infrastructure to meet changing demands while reducing upfront investment and physical infrastructure management.

Detects and responds to threats with continuous expert-led monitoring and AI-powered analysis.

Unifies communications and collaboration, supports hybrid work, and simplifies operations with managed voice services.

Automates customer interactions, supports agent performance, and delivers consistent experiences across channels.

Resolves IT issues, improves employee support, and frees internal teams to focus on strategic priorities.

Provides onsite IT support, streamlines deployments and logistics, and minimizes downtime across distributed locations.

Provides guidance and implementation support to modernize IT, manage risk, optimize cloud investments, and advance transformation initiatives.

XTIUM Trusted AI (XTAI)

XTAI is XTIUM’s security-first platform and managed services portfolio for moving AI from readiness and planning into governed production and ongoing operations. It combines readiness assessments and adoption advisory, data governance and compliance, Microsoft 365 Copilot services, AI agent management, voice, and orchestration across AI and IT environments. Organizations can apply security, compliance, guardrails, and cost controls across models and vendors. XTIUM supports implementation and ongoing management as a single accountable partner.

• Govern Agents Across Models And Vendors
  Applies centralized controls across agents and providers, helping organizations maintain consistent governance as models and vendors change.
• Unify Visibility Across AI And IT
  Helps teams understand what is running, how it is performing, and where activity or controls need attention across AI and supporting IT environments.
• Assess Readiness And Prioritize AI Actions
  Helps organizations understand readiness, identify risks and opportunities, and plan practical next steps toward secure, governed production AI. The assessment includes a scored maturity view and can provide a 90-day roadmap and report review session.
• Prepare Data For Controlled AI Use
  Helps identify sensitive data exposure and establish governance controls before deploying or scaling AI. Documentation records implemented controls, remaining issues, owners, and next steps.
• Govern And Optimize Copilot Adoption
  Supports Copilot from licensing and readiness through rollout and ongoing operations, with usage reporting, license optimization, and measures of adoption, productivity, and business value.
• Deploy And Manage Governed AI Agents
  Enables organizations to operate agents across supported models and workloads with security, policy management, access controls, and operational oversight.
• Verify Controls And Maintain Audit Evidence
  Supports operational reviews and audits with records of activity, controls, validation results, and remaining actions.
• Track And Forecast AI Spending
  Makes AI usage and spending more visible, helping organizations investigate cost changes, forecast consumption, and connect spending with activity and results.
• Connect AI Operations To Business Results
  Enables teams to evaluate AI services by operating performance and business outcomes rather than availability alone.
• Automate Calls And Workflow Tasks
  Supports routine customer and service interactions, including approved actions, while providing human assistance when an interaction needs employee judgment.
• Complete Requests And Escalate With Context
  Moves eligible conversations from answers to approved actions while preserving a path to employee assistance when needed.
• Operate AI With One Accountable Partner
  Provides a partner for integrating, governing, and operating AI services across the lifecycle.
• Forecast Risks And Surface Operational Insights
  Helps teams anticipate spending and capacity needs, investigate operational questions, and provide leadership with summaries without relying solely on manually prepared reports.

Desktop as a Service (DaaS)

XTIUM provides fully managed, cloud-based virtual desktops that give employees secure access to company applications and data from different devices and locations. Organizations can choose public, private, or hybrid cloud deployments and persistent, non-persistent, pooled, or session-based desktops. The service combines centralized provisioning and management with security controls, performance monitoring, and expert support.

• Protect Data Beyond The Endpoint
  Keep company data in the cloud or datacenter while enabling secure desktop access from supported devices and locations.
• Choose A Cloud Model That Fits
  Select public, private, or hybrid deployment options to match organizational requirements and existing environments.
• Manage And Provision Desktops Efficiently
  Use centralized tools and automated processes to manage desktop resources and respond to changing user needs.
• Offload Desktop Support And Strengthen Security
  Rely on expert-managed desktop operations and security controls to reduce routine demands on internal IT teams.
• Match Desktop Capacity To User Needs
  Adjust desktop capacity and configuration as team sizes, projects, and access requirements change.
• Enable Secure Access On More Devices
  Support remote and hybrid work by providing access from different endpoint types, including employee-owned devices.
• Identify Experience Issues Earlier
  Use performance and experience insights to spot desktop issues and address them before they disrupt users.

Managed Network Services

XTIUM Managed Network Services provide full-stack monitoring, observability, and lifecycle support for on-premises, cloud, and hybrid network environments. The service combines an AI-powered observability platform with 24/7 NOC operations, certified engineers, incident response, network optimization, and integrated security. Customers can use customized runbooks, defined escalation and change-management processes, and co-managed controls.

• Spot Issues Across Your IT Environment
  Continuous visibility across network and application layers helps teams identify issues before they disrupt business operations.
• Find Root Causes And Reduce Alert Noise
  Correlating network data and events helps teams focus on underlying causes rather than reacting to alerts without context.
• Resolve Issues With Automation And Expertise
  Automated workflows and network operations experts support incident handling and help reduce the effort required to restore service.
• Steer Application Traffic Toward Optimal Paths
  Application-aware routing and path selection help maintain network performance as conditions change.
• Unify Network Operations And Security
  Shared visibility and coordinated response support operations across network infrastructure and security services.
• Manage Networks Across Hybrid Environments
  Support across on-premises, cloud, and hybrid infrastructure provides a way to manage network operations across the environment.
• Set Clear Ownership And Operating Procedures
  Customized runbooks clarify support responsibilities, escalation paths, and change processes.
• Manage Networks From Design Through Optimization
  End-to-end lifecycle support coordinates network deployment, operations, changes, and optimization.

XTIUM SASE

XTIUM SASE is a managed Secure Access Service Edge service that converges networking and cloud-native security. It combines XTIUM’s NOC and SOC with Cisco Umbrella Secure Internet Gateway, SD-WAN connectivity, and security services including Firewall as a Service, Secure Web Gateway, CASB, Zero Trust Network Access, and Data Loss Prevention. It provides centralized visibility and policy management across users, sites, and cloud workloads.

• Unify Network And Security
  Bring networking and security together under one managed framework.
• Protect Users And Data
  Apply cloud-delivered security services across access paths to protect users, workloads, and data.
• Manage Policies Centrally
  Maintain consistent policies and visibility across distributed users, sites, and cloud environments.
• Correlate Network And Security Events
  Connect network and security event information to support cross-domain insight and response.
• Track Service Performance And Guide Deployment
  Use reports and a defined framework to review service levels, policy effectiveness, threat trends, rollout, and performance.

Managed Platform as a Service (MPaaS)

XTIUM MPaaS is an AIOps-based observability and automation platform for enterprises and managed service providers. It provides real-time monitoring across network, security, collaboration, contact center, application, and infrastructure environments, including on-premises, cloud, and hybrid systems. Capabilities include AI-driven event correlation and root-cause analysis, automated workflows, role-based dashboards, SLA reporting, multi-tenant management, and compliance monitoring. MPaaS is available as a standalone observability solution or integrated with Managed Network Services.

Category: Managed IT Services

• Unify Visibility Across Your IT Environment
  Bring monitoring for IT systems into a unified view, including across hybrid environments.
• Identify Root Causes Before Impact
  Correlate events and analyze topology to isolate causes and help reduce the impact of IT issues.
• Automate Workflows And Resolve Issues Proactively
  Use automated workflows and self-healing capabilities to address issues and reduce manual troubleshooting.
• Track Services Across Multiple Environments
  Give operational roles relevant service views and support multiple customer environments through multi-tenant capabilities.
• Connect Monitoring With Existing Workflows
  Integrate observability with existing infrastructure and operational processes.
• Monitor Security And Report Compliance
  Support threat oversight and compliance tracking through security monitoring and audit reporting.

Infrastructure as a Service (IaaS)

XTIUM IaaS provides managed virtual cloud environments with on-demand computing, storage, and networking. Customers can choose private cloud, Microsoft Azure public cloud, or hybrid deployment and configure servers and virtual data centers. The service includes infrastructure management, 24/7 monitoring and support, security controls, and flexible licensing and pricing options.

• Choose And Connect Cloud Environments
  Select private, public, or hybrid deployment and coordinate infrastructure across platforms.
• Provision And Scale Resources On Demand
  Add and adjust virtual infrastructure as needs change without waiting for physical infrastructure.
• Offload Infrastructure Management
  Delegate infrastructure management and monitoring to XTIUM experts.
• Secure And Govern Infrastructure
  Apply security controls and compliance-ready environments to protect infrastructure and sensitive data.
• Manage Infrastructure Costs
  Choose licensing and pricing options to support cost management and budgeting.

XTIUM Managed Detection & Response (MDR)

XTIUM MDR combines AI-powered threat detection, real-time threat intelligence, and expert-led 24x7x365 SOC monitoring and response. Analysts monitor security data across logs, network traffic, cloud activity, and endpoints; investigate alerts; and help contain threats, remediate vulnerabilities, and strengthen defenses. The service integrates with existing security tools and SIEM platforms and provides dashboards, reporting, remediation guidance, and security strategy support.

• Maintain Always-On Threat Coverage
  Continuous SOC coverage provides monitoring and expert analysis beyond normal business hours.
• Surface And Clarify Threats Faster
  Automated analysis and expert investigation help teams focus on actionable threats and understand their severity.
• Contain Threats And Strengthen Defenses
  Expert-led response and remediation support help limit incident impact and address risks that could contribute to future incidents.
• Monitor Threats Across Technology Environments
  Coordinate detection and response across multiple environments and support compliance documentation.
• Connect Security Tools And Track Response
  Use existing security technologies with centralized monitoring and reporting on incidents and response actions.

Unified Communications as a Service (UCaaS)

XTIUM UCaaS provides managed enterprise voice and collaboration through cloud-based services integrated with Microsoft Teams and Cisco Webex. It combines calling, video, messaging, conferencing, and collaboration with support for traditional PBX requirements and hybrid deployments. The service includes business telephony features, CRM integrations, call-quality monitoring, and 24x7x365 support.

• Unify Communications In Familiar Platforms
  Provide voice and collaboration capabilities within Microsoft Teams or Cisco Webex.
• Bring Communication Channels Together
  Access calling, video, messaging, conferencing, and business telephony through a unified service.
• Connect Teams Across Locations
  Support hybrid and mobile workforces with communications available across locations and devices.
• Monitor Call Quality And Get Support
  Use service metrics and managed support to monitor communications performance and address issues.
• Maintain Secure Communications During Disruptions
  Use availability, recovery, and security capabilities to support reliable communications.
• Connect Communications With Business Applications
  Integrate communications with CRM and other business applications to support existing workflows.

Contact Center and Customer Experience Automation

XTIUM’s AI-driven omnichannel contact center platform unifies communications, customer engagement, and workflow automation. It supports voice and digital interactions, integrates with PBX, UCaaS, Microsoft Teams, CRM, and business systems, and provides routing, agent tools, analytics, and workforce experience monitoring. XTIUM also offers managed operations, implementation, optimization, and support.

Category: Contact Center Software

• Unify Customer Conversations Across Channels
  Let customers connect through preferred channels while enabling agents to manage interactions in a unified environment.
• Route And Automate Routine Customer Requests
  Direct interactions to appropriate responses and automate common requests while preserving a path to human support.
• Equip Agents And Supervisors With Insights
  Give agents guidance and supervisors tools to review quality and support workforce performance.
• Connect Contact Center And Business Systems
  Bring communications and business information together so agents can access relevant context.
• Adapt Workflows And Measure Outcomes
  Configure customer workflows and use operational insights to inform contact center decisions.
• Monitor And Support Contact Center Operations
  Use monitoring, escalation, and reporting processes to support contact center operations.

Enterprise Service Desk

XTIUM’s Enterprise Service Desk is a fully managed IT support service that augments customer IT teams with certified experts and 24/7 global coverage. Users can get help by phone, email, or chat, or use a self-service portal. The service manages requests, incidents, escalations, and support across workstations, Microsoft 365, MFA, and custom applications. Custom SLAs, service reporting, analytics, and ticketing-system integration provide operational visibility.

• Keep Users Supported Around The Clock
  Give users access to support day or night across time zones.
• Prioritize And Resolve Issues Faster
  Route critical incidents for timely attention and manage requests and escalations.
• Free Internal Teams For Strategic Work
  Offload day-to-day support tasks so internal IT teams can focus on strategic initiatives.
• Reach Support Or Solve Issues Independently
  Provide users with support channels and self-help resources for common issues.
• Track Service Performance And Choose Delivery
  Use service metrics and flexible delivery options to align support with organizational needs.

Field Services

XTIUM Field Services provides onsite IT expertise for distributed infrastructure, including hardware deployment, troubleshooting, repairs, and proactive maintenance. Technicians and project managers support site deployments, wireless surveys, break-fix maintenance, and hardware staging and warehousing. A field platform provides real-time updates on work orders, shipments, and service requests. Services can be arranged for one-time assistance or ongoing support, with coverage across more than 27,000 locations worldwide.

• Resolve Issues Onsite
  Access technical expertise at customer locations to troubleshoot issues, support deployments, and help minimize downtime.
• Streamline Hardware Logistics
  Coordinate warehousing, staging, shipping, scheduling, and installation through one service.
• Track Field Work Across More Locations
  View field service status and arrange coverage across a broad global network.
• Deploy And Maintain Distributed Sites
  Use field expertise for site deployment projects, wireless surveys, and infrastructure repairs.

Professional and Consulting Services

XTIUM’s Professional and Consulting Services help organizations modernize infrastructure, secure digital environments, and advance digital transformation. Services include consulting and assessments, AI strategy, threat and security assessments, network and cloud evaluations, cloud migration and optimization, and implementation support. XTIUM provides tailored recommendations and roadmaps and supports technology implementation or migration to managed service environments with minimal disruption.

• Prioritize AI Investments And Plan Adoption
  Understand current AI maturity and use a tailored roadmap to identify practical next steps.
• Implement Technology And Migrate Environments
  Move from a target-state plan to implementation or migration while minimizing disruption.
• Identify And Prioritize Security Risks
  Assess exposed assets, vulnerabilities, network security, and compliance gaps to inform remediation and improvement.
• Strengthen Governance And Plan Cloud Migrations
  Identify cloud risks and gaps and develop recommendations to improve configurations and prepare migrations with minimal disruption.
• Optimize Cloud Costs And Performance
  Manage resources efficiently to reduce cloud waste, improve performance, and align infrastructure with business goals.
• Find Network Improvements And Risks
  Use expert evaluation to identify improvement opportunities and plan network upgrades.