{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/xtium-com","markdownUrl":"https://nowen.ai/agents/xtium-com.md","jsonUrl":"https://nowen.ai/agents/xtium-com.json","name":"XTIUM","website":"https://xtium.com","industry":"Managed IT","deliveryModel":"services","marketCategories":{"primary":{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"},"others":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-06T16:19:48.729Z","summary":"XTIUM helps organizations manage, secure, and modernize their IT environments through integrated managed services and AI capabilities.","description":"XTIUM is a managed services provider that helps mid-size and enterprise organizations modernize, secure, and operate their technology environments. It combines AI capabilities with expertise in IT operations, cloud, networking, cybersecurity, communications, and end-user support. The company works as an extension of customer teams, providing integrated services, proactive monitoring, governance, and accountable support to improve resilience, efficiency, and business outcomes.","mission":"Help organizations confidently put AI to work and achieve better business outcomes through secure, scalable, and governed technology services.","directory":{"industryName":"Managed IT","agentCount":23,"indexable":true,"hubUrl":"https://nowen.ai/industry/managed-it"},"categoryDirectory":{"name":"Managed IT Services","agentCount":58,"indexable":true,"url":"https://nowen.ai/category/managed-it-services"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/xtium-com","label":"Apply to XTIUM's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"XTIUM Trusted AI (XTAI)","anchor":"product-xtium-trusted-ai-xtai","type":"Service","url":"https://xtium.com/ai-services","summary":"Helps organizations assess readiness, govern and deploy AI, and manage AI operations through one accountable partner.","description":"XTAI is XTIUM’s security-first platform and managed services portfolio for moving AI from readiness and planning into governed production and ongoing operations. It combines readiness assessments and adoption advisory, data governance and compliance, Microsoft 365 Copilot services, AI agent management, voice, and orchestration across AI and IT environments. Organizations can apply security, compliance, guardrails, and cost controls across models and vendors. XTIUM supports implementation and ongoing management as a single accountable partner.","pricing":{},"features":[{"name":"Vendor-agnostic AI governance","value":"Govern Agents Across Models And Vendors","valueDescription":"Applies centralized controls across agents and providers, helping organizations maintain consistent governance as models and vendors change."},{"name":"Unified AI and IT operations visibility","value":"Unify Visibility Across AI And IT","valueDescription":"Helps teams understand what is running, how it is performing, and where activity or controls need attention across AI and supporting IT environments."},{"name":"AI readiness assessment and adoption advisory","value":"Assess Readiness And Prioritize AI Actions","valueDescription":"Helps organizations understand readiness, identify risks and opportunities, and plan practical next steps toward secure, governed production AI. The assessment includes a scored maturity view and can provide a 90-day roadmap and report review session."},{"name":"AI data governance and compliance","value":"Prepare Data For Controlled AI Use","valueDescription":"Helps identify sensitive data exposure and establish governance controls before deploying or scaling AI. Documentation records implemented controls, remaining issues, owners, and next steps."},{"name":"Microsoft 365 Copilot lifecycle management","value":"Govern And Optimize Copilot Adoption","valueDescription":"Supports Copilot from licensing and readiness through rollout and ongoing operations, with usage reporting, license optimization, and measures of adoption, productivity, and business value."},{"name":"Governed AI agent lifecycle management","value":"Deploy And Manage Governed AI Agents","valueDescription":"Enables organizations to operate agents across supported models and workloads with security, policy management, access controls, and operational oversight."},{"name":"AI auditability and control validation","value":"Verify Controls And Maintain Audit Evidence","valueDescription":"Supports operational reviews and audits with records of activity, controls, validation results, and remaining actions."},{"name":"AI cost intelligence and FinOps","value":"Track And Forecast AI Spending","valueDescription":"Makes AI usage and spending more visible, helping organizations investigate cost changes, forecast consumption, and connect spending with activity and results."},{"name":"AI performance and outcome analysis","value":"Connect AI Operations To Business Results","valueDescription":"Enables teams to evaluate AI services by operating performance and business outcomes rather than availability alone."},{"name":"AI voice and custom agents","value":"Automate Calls And Workflow Tasks","valueDescription":"Supports routine customer and service interactions, including approved actions, while providing human assistance when an interaction needs employee judgment."},{"name":"Connected voice workflows and human escalation","value":"Complete Requests And Escalate With Context","valueDescription":"Moves eligible conversations from answers to approved actions while preserving a path to employee assistance when needed."},{"name":"Managed AI service delivery","value":"Operate AI With One Accountable Partner","valueDescription":"Provides a partner for integrating, governing, and operating AI services across the lifecycle."},{"name":"Predictive analytics and operational queries","value":"Forecast Risks And Surface Operational Insights","valueDescription":"Helps teams anticipate spending and capacity needs, investigate operational questions, and provide leadership with summaries without relying solely on manually prepared reports."}]},{"name":"Desktop as a Service (DaaS)","anchor":"product-desktop-as-a-service-daas","type":"Service","url":"https://xtium.com/daas","summary":"Provides secure, flexible desktop access while reducing IT management demands and supporting distributed workforces.","description":"XTIUM provides fully managed, cloud-based virtual desktops that give employees secure access to company applications and data from different devices and locations. Organizations can choose public, private, or hybrid cloud deployments and persistent, non-persistent, pooled, or session-based desktops. The service combines centralized provisioning and management with security controls, performance monitoring, and expert support.","pricing":{},"features":[{"name":"Secure cloud desktop access","value":"Protect Data Beyond The Endpoint","valueDescription":"Keep company data in the cloud or datacenter while enabling secure desktop access from supported devices and locations."},{"name":"Flexible cloud deployment","value":"Choose A Cloud Model That Fits","valueDescription":"Select public, private, or hybrid deployment options to match organizational requirements and existing environments."},{"name":"Centralized desktop management and provisioning","value":"Manage And Provision Desktops Efficiently","valueDescription":"Use centralized tools and automated processes to manage desktop resources and respond to changing user needs."},{"name":"Managed support and security","value":"Offload Desktop Support And Strengthen Security","valueDescription":"Rely on expert-managed desktop operations and security controls to reduce routine demands on internal IT teams."},{"name":"Elastic and flexible desktop configurations","value":"Match Desktop Capacity To User Needs","valueDescription":"Adjust desktop capacity and configuration as team sizes, projects, and access requirements change."},{"name":"Endpoint and BYOD flexibility","value":"Enable Secure Access On More Devices","valueDescription":"Support remote and hybrid work by providing access from different endpoint types, including employee-owned devices."},{"name":"Digital employee experience monitoring","value":"Identify Experience Issues Earlier","valueDescription":"Use performance and experience insights to spot desktop issues and address them before they disrupt users."}]},{"name":"Managed Network Services","anchor":"product-managed-network-services","type":"Service","url":"https://xtium.com/managed-network-services","summary":"Keeps enterprise networks visible, secure, reliable, and optimized through proactive monitoring, automation, and expert support.","description":"XTIUM Managed Network Services provide full-stack monitoring, observability, and lifecycle support for on-premises, cloud, and hybrid network environments. The service combines an AI-powered observability platform with 24/7 NOC operations, certified engineers, incident response, network optimization, and integrated security. Customers can use customized runbooks, defined escalation and change-management processes, and co-managed controls.","pricing":{},"features":[{"name":"24/7 full-stack network monitoring","value":"Spot Issues Across Your IT Environment","valueDescription":"Continuous visibility across network and application layers helps teams identify issues before they disrupt business operations."},{"name":"AI-powered observability and root-cause analysis","value":"Find Root Causes And Reduce Alert Noise","valueDescription":"Correlating network data and events helps teams focus on underlying causes rather than reacting to alerts without context."},{"name":"Automated incident response","value":"Resolve Issues With Automation And Expertise","valueDescription":"Automated workflows and network operations experts support incident handling and help reduce the effort required to restore service."},{"name":"SD-WAN traffic optimization","value":"Steer Application Traffic Toward Optimal Paths","valueDescription":"Application-aware routing and path selection help maintain network performance as conditions change."},{"name":"Integrated network security","value":"Unify Network Operations And Security","valueDescription":"Shared visibility and coordinated response support operations across network infrastructure and security services."},{"name":"Hybrid and multi-cloud network management","value":"Manage Networks Across Hybrid Environments","valueDescription":"Support across on-premises, cloud, and hybrid infrastructure provides a way to manage network operations across the environment."},{"name":"Runbook-driven service management","value":"Set Clear Ownership And Operating Procedures","valueDescription":"Customized runbooks clarify support responsibilities, escalation paths, and change processes."},{"name":"Network lifecycle management","value":"Manage Networks From Design Through Optimization","valueDescription":"End-to-end lifecycle support coordinates network deployment, operations, changes, and optimization."}]},{"name":"XTIUM SASE","anchor":"product-xtium-sase","type":"Service","url":"https://xtium.com/mns-sase","summary":"Combines managed networking and cloud-native security to provide consistent protection, connectivity, and visibility.","description":"XTIUM SASE is a managed Secure Access Service Edge service that converges networking and cloud-native security. It combines XTIUM’s NOC and SOC with Cisco Umbrella Secure Internet Gateway, SD-WAN connectivity, and security services including Firewall as a Service, Secure Web Gateway, CASB, Zero Trust Network Access, and Data Loss Prevention. It provides centralized visibility and policy management across users, sites, and cloud workloads.","pricing":{},"features":[{"name":"Converged networking and security","value":"Unify Network And Security","valueDescription":"Bring networking and security together under one managed framework."},{"name":"Managed cloud security stack","value":"Protect Users And Data","valueDescription":"Apply cloud-delivered security services across access paths to protect users, workloads, and data."},{"name":"Centralized policy and visibility","value":"Manage Policies Centrally","valueDescription":"Maintain consistent policies and visibility across distributed users, sites, and cloud environments."},{"name":"Integrated NOC and SOC operations","value":"Correlate Network And Security Events","valueDescription":"Connect network and security event information to support cross-domain insight and response."},{"name":"Service reporting and deployment governance","value":"Track Service Performance And Guide Deployment","valueDescription":"Use reports and a defined framework to review service levels, policy effectiveness, threat trends, rollout, and performance."}]},{"name":"Managed Platform as a Service (MPaaS)","anchor":"product-managed-platform-as-a-service-mpaas","type":"Platform","url":"https://xtium.com/mpaas","summary":"Unifies IT visibility and automates monitoring and remediation to reduce operational complexity and support secure, scalable management.","description":"XTIUM MPaaS is an AIOps-based observability and automation platform for enterprises and managed service providers. It provides real-time monitoring across network, security, collaboration, contact center, application, and infrastructure environments, including on-premises, cloud, and hybrid systems. Capabilities include AI-driven event correlation and root-cause analysis, automated workflows, role-based dashboards, SLA reporting, multi-tenant management, and compliance monitoring. MPaaS is available as a standalone observability solution or integrated with Managed Network Services.","pricing":{},"features":[{"name":"Full-stack observability","value":"Unify Visibility Across Your IT Environment","valueDescription":"Bring monitoring for IT systems into a unified view, including across hybrid environments."},{"name":"AI-driven fault detection and root-cause analysis","value":"Identify Root Causes Before Impact","valueDescription":"Correlate events and analyze topology to isolate causes and help reduce the impact of IT issues."},{"name":"Intelligent automation and remediation","value":"Automate Workflows And Resolve Issues Proactively","valueDescription":"Use automated workflows and self-healing capabilities to address issues and reduce manual troubleshooting."},{"name":"Dashboards, reporting, and multi-tenant management","value":"Track Services Across Multiple Environments","valueDescription":"Give operational roles relevant service views and support multiple customer environments through multi-tenant capabilities."},{"name":"Hybrid IT and workflow integration","value":"Connect Monitoring With Existing Workflows","valueDescription":"Integrate observability with existing infrastructure and operational processes."},{"name":"Compliance and security monitoring","value":"Monitor Security And Report Compliance","valueDescription":"Support threat oversight and compliance tracking through security monitoring and audit reporting."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"Infrastructure as a Service (IaaS)","anchor":"product-infrastructure-as-a-service-iaas","type":"Service","url":"https://xtium.com/iaas","summary":"Scales cloud infrastructure to meet changing demands while reducing upfront investment and physical infrastructure management.","description":"XTIUM IaaS provides managed virtual cloud environments with on-demand computing, storage, and networking. Customers can choose private cloud, Microsoft Azure public cloud, or hybrid deployment and configure servers and virtual data centers. The service includes infrastructure management, 24/7 monitoring and support, security controls, and flexible licensing and pricing options.","pricing":{},"features":[{"name":"Flexible cloud deployment and integration","value":"Choose And Connect Cloud Environments","valueDescription":"Select private, public, or hybrid deployment and coordinate infrastructure across platforms."},{"name":"On-demand server provisioning and scaling","value":"Provision And Scale Resources On Demand","valueDescription":"Add and adjust virtual infrastructure as needs change without waiting for physical infrastructure."},{"name":"Managed infrastructure operations","value":"Offload Infrastructure Management","valueDescription":"Delegate infrastructure management and monitoring to XTIUM experts."},{"name":"Infrastructure security and compliance","value":"Secure And Govern Infrastructure","valueDescription":"Apply security controls and compliance-ready environments to protect infrastructure and sensitive data."},{"name":"Licensing and cost management","value":"Manage Infrastructure Costs","valueDescription":"Choose licensing and pricing options to support cost management and budgeting."}]},{"name":"XTIUM Managed Detection & Response (MDR)","anchor":"product-xtium-managed-detection-and-response-mdr","type":"Service","url":"https://xtium.com/managed-detection-response","summary":"Detects and responds to threats with continuous expert-led monitoring and AI-powered analysis.","description":"XTIUM MDR combines AI-powered threat detection, real-time threat intelligence, and expert-led 24x7x365 SOC monitoring and response. Analysts monitor security data across logs, network traffic, cloud activity, and endpoints; investigate alerts; and help contain threats, remediate vulnerabilities, and strengthen defenses. The service integrates with existing security tools and SIEM platforms and provides dashboards, reporting, remediation guidance, and security strategy support.","pricing":{},"features":[{"name":"24x7x365 SOC monitoring and response","value":"Maintain Always-On Threat Coverage","valueDescription":"Continuous SOC coverage provides monitoring and expert analysis beyond normal business hours."},{"name":"AI-powered threat detection and investigation","value":"Surface And Clarify Threats Faster","valueDescription":"Automated analysis and expert investigation help teams focus on actionable threats and understand their severity."},{"name":"Incident containment and remediation","value":"Contain Threats And Strengthen Defenses","valueDescription":"Expert-led response and remediation support help limit incident impact and address risks that could contribute to future incidents."},{"name":"Multi-environment security coverage","value":"Monitor Threats Across Technology Environments","valueDescription":"Coordinate detection and response across multiple environments and support compliance documentation."},{"name":"Security tool integration and reporting","value":"Connect Security Tools And Track Response","valueDescription":"Use existing security technologies with centralized monitoring and reporting on incidents and response actions."}]},{"name":"Unified Communications as a Service (UCaaS)","anchor":"product-unified-communications-as-a-service-ucaas","type":"Service","url":"https://xtium.com/unified-communications-microsoft-teams-cisco-webex","summary":"Unifies communications and collaboration, supports hybrid work, and simplifies operations with managed voice services.","description":"XTIUM UCaaS provides managed enterprise voice and collaboration through cloud-based services integrated with Microsoft Teams and Cisco Webex. It combines calling, video, messaging, conferencing, and collaboration with support for traditional PBX requirements and hybrid deployments. The service includes business telephony features, CRM integrations, call-quality monitoring, and 24x7x365 support.","pricing":{},"features":[{"name":"Microsoft Teams and Cisco Webex integration","value":"Unify Communications In Familiar Platforms","valueDescription":"Provide voice and collaboration capabilities within Microsoft Teams or Cisco Webex."},{"name":"Voice, video, messaging, and telephony","value":"Bring Communication Channels Together","valueDescription":"Access calling, video, messaging, conferencing, and business telephony through a unified service."},{"name":"Hybrid and device-flexible access","value":"Connect Teams Across Locations","valueDescription":"Support hybrid and mobile workforces with communications available across locations and devices."},{"name":"Call-quality monitoring and managed support","value":"Monitor Call Quality And Get Support","valueDescription":"Use service metrics and managed support to monitor communications performance and address issues."},{"name":"Availability, continuity, and security","value":"Maintain Secure Communications During Disruptions","valueDescription":"Use availability, recovery, and security capabilities to support reliable communications."},{"name":"Business application integrations","value":"Connect Communications With Business Applications","valueDescription":"Integrate communications with CRM and other business applications to support existing workflows."}]},{"name":"Contact Center and Customer Experience Automation","anchor":"product-contact-center-and-customer-experience-automation","type":"Platform","url":"https://xtium.com/contact-center-and-cx","summary":"Automates customer interactions, supports agent performance, and delivers consistent experiences across channels.","description":"XTIUM’s AI-driven omnichannel contact center platform unifies communications, customer engagement, and workflow automation. It supports voice and digital interactions, integrates with PBX, UCaaS, Microsoft Teams, CRM, and business systems, and provides routing, agent tools, analytics, and workforce experience monitoring. XTIUM also offers managed operations, implementation, optimization, and support.","pricing":{},"features":[{"name":"Omnichannel customer engagement","value":"Unify Customer Conversations Across Channels","valueDescription":"Let customers connect through preferred channels while enabling agents to manage interactions in a unified environment."},{"name":"AI-powered routing and customer experience automation","value":"Route And Automate Routine Customer Requests","valueDescription":"Direct interactions to appropriate responses and automate common requests while preserving a path to human support."},{"name":"Agent and supervisor tools","value":"Equip Agents And Supervisors With Insights","valueDescription":"Give agents guidance and supervisors tools to review quality and support workforce performance."},{"name":"Communications and business system integration","value":"Connect Contact Center And Business Systems","valueDescription":"Bring communications and business information together so agents can access relevant context."},{"name":"Workflow automation and analytics","value":"Adapt Workflows And Measure Outcomes","valueDescription":"Configure customer workflows and use operational insights to inform contact center decisions."},{"name":"Managed contact center operations","value":"Monitor And Support Contact Center Operations","valueDescription":"Use monitoring, escalation, and reporting processes to support contact center operations."}],"marketCategories":[{"name":"Contact Center Software","url":"https://nowen.ai/category/contact-center-software"}]},{"name":"Enterprise Service Desk","anchor":"product-enterprise-service-desk","type":"Service","url":"https://xtium.com/managed-it-enterprise-service-desk","summary":"Resolves IT issues, improves employee support, and frees internal teams to focus on strategic priorities.","description":"XTIUM’s Enterprise Service Desk is a fully managed IT support service that augments customer IT teams with certified experts and 24/7 global coverage. Users can get help by phone, email, or chat, or use a self-service portal. The service manages requests, incidents, escalations, and support across workstations, Microsoft 365, MFA, and custom applications. Custom SLAs, service reporting, analytics, and ticketing-system integration provide operational visibility.","pricing":{},"features":[{"name":"Global 24/7 multilingual support","value":"Keep Users Supported Around The Clock","valueDescription":"Give users access to support day or night across time zones."},{"name":"Incident triage and resolution management","value":"Prioritize And Resolve Issues Faster","valueDescription":"Route critical incidents for timely attention and manage requests and escalations."},{"name":"Technology support and team augmentation","value":"Free Internal Teams For Strategic Work","valueDescription":"Offload day-to-day support tasks so internal IT teams can focus on strategic initiatives."},{"name":"Multi-channel support and self-service","value":"Reach Support Or Solve Issues Independently","valueDescription":"Provide users with support channels and self-help resources for common issues."},{"name":"Service analytics and flexible delivery","value":"Track Service Performance And Choose Delivery","valueDescription":"Use service metrics and flexible delivery options to align support with organizational needs."}]},{"name":"Field Services","anchor":"product-field-services","type":"Service","url":"https://xtium.com/field-services","summary":"Provides onsite IT support, streamlines deployments and logistics, and minimizes downtime across distributed locations.","description":"XTIUM Field Services provides onsite IT expertise for distributed infrastructure, including hardware deployment, troubleshooting, repairs, and proactive maintenance. Technicians and project managers support site deployments, wireless surveys, break-fix maintenance, and hardware staging and warehousing. A field platform provides real-time updates on work orders, shipments, and service requests. Services can be arranged for one-time assistance or ongoing support, with coverage across more than 27,000 locations worldwide.","pricing":{},"features":[{"name":"Onsite technician dispatch","value":"Resolve Issues Onsite","valueDescription":"Access technical expertise at customer locations to troubleshoot issues, support deployments, and help minimize downtime."},{"name":"Hardware staging and logistics","value":"Streamline Hardware Logistics","valueDescription":"Coordinate warehousing, staging, shipping, scheduling, and installation through one service."},{"name":"Work order visibility and global coverage","value":"Track Field Work Across More Locations","valueDescription":"View field service status and arrange coverage across a broad global network."},{"name":"Site deployments and maintenance","value":"Deploy And Maintain Distributed Sites","valueDescription":"Use field expertise for site deployment projects, wireless surveys, and infrastructure repairs."}]},{"name":"Professional and Consulting Services","anchor":"product-professional-and-consulting-services","type":"Service","url":"https://xtium.com/professional-and-consulting-services","summary":"Provides guidance and implementation support to modernize IT, manage risk, optimize cloud investments, and advance transformation initiatives.","description":"XTIUM’s Professional and Consulting Services help organizations modernize infrastructure, secure digital environments, and advance digital transformation. Services include consulting and assessments, AI strategy, threat and security assessments, network and cloud evaluations, cloud migration and optimization, and implementation support. XTIUM provides tailored recommendations and roadmaps and supports technology implementation or migration to managed service environments with minimal disruption.","pricing":{},"features":[{"name":"AI readiness assessment and roadmap","value":"Prioritize AI Investments And Plan Adoption","valueDescription":"Understand current AI maturity and use a tailored roadmap to identify practical next steps."},{"name":"Technology implementation and migration support","value":"Implement Technology And Migrate Environments","valueDescription":"Move from a target-state plan to implementation or migration while minimizing disruption."},{"name":"Threat and network security assessments","value":"Identify And Prioritize Security Risks","valueDescription":"Assess exposed assets, vulnerabilities, network security, and compliance gaps to inform remediation and improvement."},{"name":"Azure governance and cloud migration assessments","value":"Strengthen Governance And Plan Cloud Migrations","valueDescription":"Identify cloud risks and gaps and develop recommendations to improve configurations and prepare migrations with minimal disruption."},{"name":"Cloud cost and performance optimization","value":"Optimize Cloud Costs And Performance","valueDescription":"Manage resources efficiently to reduce cloud waste, improve performance, and align infrastructure with business goals."},{"name":"Network assessment","value":"Find Network Improvements And Risks","valueDescription":"Use expert evaluation to identify improvement opportunities and plan network upgrades."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://xtium.com","text":"XTIUM"},{"url":"https://xtium.com/ai-services","text":"XTIUM Trusted AI (XTAI)"},{"url":"https://xtium.com/daas","text":"Desktop as a Service (DaaS)"},{"url":"https://xtium.com/managed-network-services","text":"Managed Network Services"},{"url":"https://xtium.com/mns-sase","text":"XTIUM SASE"},{"url":"https://xtium.com/mpaas","text":"Managed Platform as a Service (MPaaS)"},{"url":"https://xtium.com/iaas","text":"Infrastructure as a Service (IaaS)"},{"url":"https://xtium.com/managed-detection-response","text":"XTIUM Managed Detection & Response (MDR)"},{"url":"https://xtium.com/unified-communications-microsoft-teams-cisco-webex","text":"Unified Communications as a Service (UCaaS)"},{"url":"https://xtium.com/contact-center-and-cx","text":"Contact Center and Customer Experience Automation"},{"url":"https://xtium.com/managed-it-enterprise-service-desk","text":"Enterprise Service Desk"},{"url":"https://xtium.com/field-services","text":"Field Services"},{"url":"https://xtium.com/professional-and-consulting-services","text":"Professional and Consulting Services"}]}