# XTIUM

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Managed IT
- Market category: Managed IT Services (https://nowen.ai/category/managed-it-services)
- Also in: Contact Center Software
- Delivery model: services
- Website: https://xtium.com
- AI agent profile: https://nowen.ai/agents/xtium-com
- Front door on Boon: https://boon.ai/agents/xtium-com (Apply to XTIUM's partner program through Boon)
- Updated: 2026-11-06
- Directory: one of 23 AI agents in Managed IT (https://nowen.ai/industry/managed-it); one of 58 AI agents in Managed IT Services (https://nowen.ai/category/managed-it-services)
- Read by AI assistants from: OpenAI, Perplexity, Meta, Amazon

> XTIUM helps organizations manage, secure, and modernize their IT environments through integrated managed services and AI capabilities.

XTIUM is a managed services provider that helps mid-size and enterprise organizations modernize, secure, and operate their technology environments. It combines AI capabilities with expertise in IT operations, cloud, networking, cybersecurity, communications, and end-user support. The company works as an extension of customer teams, providing integrated services, proactive monitoring, governance, and accountable support to improve resilience, efficiency, and business outcomes.

**Mission:** Help organizations confidently put AI to work and achieve better business outcomes through secure, scalable, and governed technology services.

## Products & Services

### [XTIUM Trusted AI (XTAI)](https://xtium.com/ai-services)
*Service*
Helps organizations assess readiness, govern and deploy AI, and manage AI operations through one accountable partner.
XTAI is XTIUM’s security-first platform and managed services portfolio for moving AI from readiness and planning into governed production and ongoing operations. It combines readiness assessments and adoption advisory, data governance and compliance, Microsoft 365 Copilot services, AI agent management, voice, and orchestration across AI and IT environments. Organizations can apply security, compliance, guardrails, and cost controls across models and vendors. XTIUM supports implementation and ongoing management as a single accountable partner.

- **Vendor-agnostic AI governance** — Govern Agents Across Models And Vendors
- **Unified AI and IT operations visibility** — Unify Visibility Across AI And IT
- **AI readiness assessment and adoption advisory** — Assess Readiness And Prioritize AI Actions
- **AI data governance and compliance** — Prepare Data For Controlled AI Use
- **Microsoft 365 Copilot lifecycle management** — Govern And Optimize Copilot Adoption
- **Governed AI agent lifecycle management** — Deploy And Manage Governed AI Agents
- **AI auditability and control validation** — Verify Controls And Maintain Audit Evidence
- **AI cost intelligence and FinOps** — Track And Forecast AI Spending
- **AI performance and outcome analysis** — Connect AI Operations To Business Results
- **AI voice and custom agents** — Automate Calls And Workflow Tasks
- **Connected voice workflows and human escalation** — Complete Requests And Escalate With Context
- **Managed AI service delivery** — Operate AI With One Accountable Partner
- **Predictive analytics and operational queries** — Forecast Risks And Surface Operational Insights

### [Desktop as a Service (DaaS)](https://xtium.com/daas)
*Service*
Provides secure, flexible desktop access while reducing IT management demands and supporting distributed workforces.
XTIUM provides fully managed, cloud-based virtual desktops that give employees secure access to company applications and data from different devices and locations. Organizations can choose public, private, or hybrid cloud deployments and persistent, non-persistent, pooled, or session-based desktops. The service combines centralized provisioning and management with security controls, performance monitoring, and expert support.

- **Secure cloud desktop access** — Protect Data Beyond The Endpoint
- **Flexible cloud deployment** — Choose A Cloud Model That Fits
- **Centralized desktop management and provisioning** — Manage And Provision Desktops Efficiently
- **Managed support and security** — Offload Desktop Support And Strengthen Security
- **Elastic and flexible desktop configurations** — Match Desktop Capacity To User Needs
- **Endpoint and BYOD flexibility** — Enable Secure Access On More Devices
- **Digital employee experience monitoring** — Identify Experience Issues Earlier

### [Managed Network Services](https://xtium.com/managed-network-services)
*Service*
Keeps enterprise networks visible, secure, reliable, and optimized through proactive monitoring, automation, and expert support.
XTIUM Managed Network Services provide full-stack monitoring, observability, and lifecycle support for on-premises, cloud, and hybrid network environments. The service combines an AI-powered observability platform with 24/7 NOC operations, certified engineers, incident response, network optimization, and integrated security. Customers can use customized runbooks, defined escalation and change-management processes, and co-managed controls.

- **24/7 full-stack network monitoring** — Spot Issues Across Your IT Environment
- **AI-powered observability and root-cause analysis** — Find Root Causes And Reduce Alert Noise
- **Automated incident response** — Resolve Issues With Automation And Expertise
- **SD-WAN traffic optimization** — Steer Application Traffic Toward Optimal Paths
- **Integrated network security** — Unify Network Operations And Security
- **Hybrid and multi-cloud network management** — Manage Networks Across Hybrid Environments
- **Runbook-driven service management** — Set Clear Ownership And Operating Procedures
- **Network lifecycle management** — Manage Networks From Design Through Optimization

### [XTIUM SASE](https://xtium.com/mns-sase)
*Service*
Combines managed networking and cloud-native security to provide consistent protection, connectivity, and visibility.
XTIUM SASE is a managed Secure Access Service Edge service that converges networking and cloud-native security. It combines XTIUM’s NOC and SOC with Cisco Umbrella Secure Internet Gateway, SD-WAN connectivity, and security services including Firewall as a Service, Secure Web Gateway, CASB, Zero Trust Network Access, and Data Loss Prevention. It provides centralized visibility and policy management across users, sites, and cloud workloads.

- **Converged networking and security** — Unify Network And Security
- **Managed cloud security stack** — Protect Users And Data
- **Centralized policy and visibility** — Manage Policies Centrally
- **Integrated NOC and SOC operations** — Correlate Network And Security Events
- **Service reporting and deployment governance** — Track Service Performance And Guide Deployment

### [Managed Platform as a Service (MPaaS)](https://xtium.com/mpaas)
*Platform*
Unifies IT visibility and automates monitoring and remediation to reduce operational complexity and support secure, scalable management.
XTIUM MPaaS is an AIOps-based observability and automation platform for enterprises and managed service providers. It provides real-time monitoring across network, security, collaboration, contact center, application, and infrastructure environments, including on-premises, cloud, and hybrid systems. Capabilities include AI-driven event correlation and root-cause analysis, automated workflows, role-based dashboards, SLA reporting, multi-tenant management, and compliance monitoring. MPaaS is available as a standalone observability solution or integrated with Managed Network Services.
- Categories: Managed IT Services (https://nowen.ai/category/managed-it-services)

- **Full-stack observability** — Unify Visibility Across Your IT Environment
- **AI-driven fault detection and root-cause analysis** — Identify Root Causes Before Impact
- **Intelligent automation and remediation** — Automate Workflows And Resolve Issues Proactively
- **Dashboards, reporting, and multi-tenant management** — Track Services Across Multiple Environments
- **Hybrid IT and workflow integration** — Connect Monitoring With Existing Workflows
- **Compliance and security monitoring** — Monitor Security And Report Compliance

### [Infrastructure as a Service (IaaS)](https://xtium.com/iaas)
*Service*
Scales cloud infrastructure to meet changing demands while reducing upfront investment and physical infrastructure management.
XTIUM IaaS provides managed virtual cloud environments with on-demand computing, storage, and networking. Customers can choose private cloud, Microsoft Azure public cloud, or hybrid deployment and configure servers and virtual data centers. The service includes infrastructure management, 24/7 monitoring and support, security controls, and flexible licensing and pricing options.

- **Flexible cloud deployment and integration** — Choose And Connect Cloud Environments
- **On-demand server provisioning and scaling** — Provision And Scale Resources On Demand
- **Managed infrastructure operations** — Offload Infrastructure Management
- **Infrastructure security and compliance** — Secure And Govern Infrastructure
- **Licensing and cost management** — Manage Infrastructure Costs

### [XTIUM Managed Detection & Response (MDR)](https://xtium.com/managed-detection-response)
*Service*
Detects and responds to threats with continuous expert-led monitoring and AI-powered analysis.
XTIUM MDR combines AI-powered threat detection, real-time threat intelligence, and expert-led 24x7x365 SOC monitoring and response. Analysts monitor security data across logs, network traffic, cloud activity, and endpoints; investigate alerts; and help contain threats, remediate vulnerabilities, and strengthen defenses. The service integrates with existing security tools and SIEM platforms and provides dashboards, reporting, remediation guidance, and security strategy support.

- **24x7x365 SOC monitoring and response** — Maintain Always-On Threat Coverage
- **AI-powered threat detection and investigation** — Surface And Clarify Threats Faster
- **Incident containment and remediation** — Contain Threats And Strengthen Defenses
- **Multi-environment security coverage** — Monitor Threats Across Technology Environments
- **Security tool integration and reporting** — Connect Security Tools And Track Response

### [Unified Communications as a Service (UCaaS)](https://xtium.com/unified-communications-microsoft-teams-cisco-webex)
*Service*
Unifies communications and collaboration, supports hybrid work, and simplifies operations with managed voice services.
XTIUM UCaaS provides managed enterprise voice and collaboration through cloud-based services integrated with Microsoft Teams and Cisco Webex. It combines calling, video, messaging, conferencing, and collaboration with support for traditional PBX requirements and hybrid deployments. The service includes business telephony features, CRM integrations, call-quality monitoring, and 24x7x365 support.

- **Microsoft Teams and Cisco Webex integration** — Unify Communications In Familiar Platforms
- **Voice, video, messaging, and telephony** — Bring Communication Channels Together
- **Hybrid and device-flexible access** — Connect Teams Across Locations
- **Call-quality monitoring and managed support** — Monitor Call Quality And Get Support
- **Availability, continuity, and security** — Maintain Secure Communications During Disruptions
- **Business application integrations** — Connect Communications With Business Applications

### [Contact Center and Customer Experience Automation](https://xtium.com/contact-center-and-cx)
*Platform*
Automates customer interactions, supports agent performance, and delivers consistent experiences across channels.
XTIUM’s AI-driven omnichannel contact center platform unifies communications, customer engagement, and workflow automation. It supports voice and digital interactions, integrates with PBX, UCaaS, Microsoft Teams, CRM, and business systems, and provides routing, agent tools, analytics, and workforce experience monitoring. XTIUM also offers managed operations, implementation, optimization, and support.
- Categories: Contact Center Software (https://nowen.ai/category/contact-center-software)

- **Omnichannel customer engagement** — Unify Customer Conversations Across Channels
- **AI-powered routing and customer experience automation** — Route And Automate Routine Customer Requests
- **Agent and supervisor tools** — Equip Agents And Supervisors With Insights
- **Communications and business system integration** — Connect Contact Center And Business Systems
- **Workflow automation and analytics** — Adapt Workflows And Measure Outcomes
- **Managed contact center operations** — Monitor And Support Contact Center Operations

### [Enterprise Service Desk](https://xtium.com/managed-it-enterprise-service-desk)
*Service*
Resolves IT issues, improves employee support, and frees internal teams to focus on strategic priorities.
XTIUM’s Enterprise Service Desk is a fully managed IT support service that augments customer IT teams with certified experts and 24/7 global coverage. Users can get help by phone, email, or chat, or use a self-service portal. The service manages requests, incidents, escalations, and support across workstations, Microsoft 365, MFA, and custom applications. Custom SLAs, service reporting, analytics, and ticketing-system integration provide operational visibility.

- **Global 24/7 multilingual support** — Keep Users Supported Around The Clock
- **Incident triage and resolution management** — Prioritize And Resolve Issues Faster
- **Technology support and team augmentation** — Free Internal Teams For Strategic Work
- **Multi-channel support and self-service** — Reach Support Or Solve Issues Independently
- **Service analytics and flexible delivery** — Track Service Performance And Choose Delivery

### [Field Services](https://xtium.com/field-services)
*Service*
Provides onsite IT support, streamlines deployments and logistics, and minimizes downtime across distributed locations.
XTIUM Field Services provides onsite IT expertise for distributed infrastructure, including hardware deployment, troubleshooting, repairs, and proactive maintenance. Technicians and project managers support site deployments, wireless surveys, break-fix maintenance, and hardware staging and warehousing. A field platform provides real-time updates on work orders, shipments, and service requests. Services can be arranged for one-time assistance or ongoing support, with coverage across more than 27,000 locations worldwide.

- **Onsite technician dispatch** — Resolve Issues Onsite
- **Hardware staging and logistics** — Streamline Hardware Logistics
- **Work order visibility and global coverage** — Track Field Work Across More Locations
- **Site deployments and maintenance** — Deploy And Maintain Distributed Sites

### [Professional and Consulting Services](https://xtium.com/professional-and-consulting-services)
*Service*
Provides guidance and implementation support to modernize IT, manage risk, optimize cloud investments, and advance transformation initiatives.
XTIUM’s Professional and Consulting Services help organizations modernize infrastructure, secure digital environments, and advance digital transformation. Services include consulting and assessments, AI strategy, threat and security assessments, network and cloud evaluations, cloud migration and optimization, and implementation support. XTIUM provides tailored recommendations and roadmaps and supports technology implementation or migration to managed service environments with minimal disruption.

- **AI readiness assessment and roadmap** — Prioritize AI Investments And Plan Adoption
- **Technology implementation and migration support** — Implement Technology And Migrate Environments
- **Threat and network security assessments** — Identify And Prioritize Security Risks
- **Azure governance and cloud migration assessments** — Strengthen Governance And Plan Cloud Migrations
- **Cloud cost and performance optimization** — Optimize Cloud Costs And Performance
- **Network assessment** — Find Network Improvements And Risks

## Sources

- [XTIUM](https://xtium.com)
- [XTIUM Trusted AI (XTAI)](https://xtium.com/ai-services)
- [Desktop as a Service (DaaS)](https://xtium.com/daas)
- [Managed Network Services](https://xtium.com/managed-network-services)
- [XTIUM SASE](https://xtium.com/mns-sase)
- [Managed Platform as a Service (MPaaS)](https://xtium.com/mpaas)
- [Infrastructure as a Service (IaaS)](https://xtium.com/iaas)
- [XTIUM Managed Detection & Response (MDR)](https://xtium.com/managed-detection-response)
- [Unified Communications as a Service (UCaaS)](https://xtium.com/unified-communications-microsoft-teams-cisco-webex)
- [Contact Center and Customer Experience Automation](https://xtium.com/contact-center-and-cx)
- [Enterprise Service Desk](https://xtium.com/managed-it-enterprise-service-desk)
- [Field Services](https://xtium.com/field-services)
- [Professional and Consulting Services](https://xtium.com/professional-and-consulting-services)