Vocus

Get consistent fibre performance and dependable support for business-critical workloads and operations.

Connect your business with unlimited nbn® internet, flexible plans, a static IP and no lock-in contract.

Connect business sites with dedicated symmetric fibre, flexible bandwidth, enterprise service levels and optional wireless access and backup.

Keep business teams connected with flexible SIM-only plans, shared data, predictable pricing and broad 5G and 4G coverage.

Connect remote, regional, mobile and maritime operations with Starlink internet, flexible data options and Vocus-managed support.

Replace traditional PBX with flexible cloud calling, simpler call management and predictable costs.

Bring calling, meetings, messaging and AI collaboration together in one managed platform.

Protect business networks from unauthorised access and threats while simplifying security management and supporting growth.

Helps keep internet-facing services accessible and performing during DDoS attacks, supporting uptime and business continuity.

Connect distributed sites securely, optimise network performance and manage connectivity with centralised visibility and control.

Connect sites with dedicated fibre that supports high performance, network control and capacity growth.

Connect people, devices and operational technology with dedicated wireless coverage across sites and operational environments.

Unify business calling with collaboration platforms and simplify communications through cloud consolidation, onboarding and support.

Connect business infrastructure to public cloud providers over private links for secure access, reliable performance and hybrid cloud strategies.

Deploy scalable cloud gateway security, meet Australian Government requirements and gain visibility into threats and network traffic.

Improve visibility and control over cloud and AI use while protecting sensitive data and supporting secure work across locations.

Connect to data centres, SaaS and cloud providers with scalable, low-latency links and flexible workload placement.

Reduce disruption risk, keep critical operations running and recover when usual workspaces or systems are unavailable.

Expand scalable, resilient fibre capacity to support growing AI, cloud, data centre and digital service needs across Australia.

Fast Fibre

Fast Fibre is dedicated business internet delivered over the Vocus fibre network. Plans offer symmetric speeds from 250Mbps to 2Gbps with a 1:1 contention ratio, a 99.95% availability target, 24/7 business support and a four-hour fault restoration SLA. It supports AI, cloud, large data transfers and real-time collaboration, and is available in around 20,000 connected Australian buildings, subject to qualification.

• Maintain Consistent Upload And Download Speeds
  Equal upload and download capacity on a dedicated connection helps maintain performance during busy periods.
• Support Demanding Business Applications
  Provides connectivity for data-intensive and business-critical activities.
• Maintain Availability And Restore Service Quickly
  The availability target and restoration SLA support operations that depend on reliable connectivity.
• Access Support Around The Clock
  Businesses can contact Vocus technical support at any time.
• Connect Through A National Fibre Network
  Eligible locations can access Fast Fibre through the Vocus network.
• Increase Speeds As Needs Change
  Move to a higher-speed plan as connectivity requirements evolve.
• Connect Sites, Voice, And Cloud Services
  Choose from internet, private networking, voice and selected cloud connectivity options.
• Choose A Router That Fits Your Setup
  Use compatible existing equipment or select a Vocus-provided router.
• Receive Eligible Bill Credits
  Eligible customers can receive invoice credits according to the offer criteria.

Business nbn® Internet

Vocus Business nbn® Internet offers unlimited business internet plans from $89 per month, with no lock-in contract and a standard static IP. Available nbn® technologies and speeds depend on the business address. Customers can add a business-grade modem with 4G backup or use a compatible modem. Select plans include priority restoration with a 12-hour or four-hour eSLA, depending on plan speed.

• Use Unlimited Data Without A Long-Term Contract
  Use unlimited data with the flexibility of a month-to-month plan.
• Choose From Available nbn® Access Technologies
  Select the nbn® connection and speed options available at your location.
• Support Stable Addressing And Remote Access
  A fixed internet address can support remote access, hosting services and business-critical applications.
• Access Priority Restoration On Select Plans
  Eligible speed tiers include stated restoration targets of 12 or four hours.
• Select A Speed Option For Your Business
  Choose available bandwidth options suited to your address and requirements.
• Add 4G Backup Or Use Your Own Modem
  Choose an optional modem with 4G backup or bring compatible equipment.
• Start From $89 Per Month
  Choose from business plans starting at $89 per month, subject to availability.
• Order Online And Get Connected
  Submit an order online; installation timeframes depend on your location and access type.

nbn® Enterprise Ethernet

nbn® Enterprise Ethernet provides dedicated, symmetric fibre connectivity for business sites, with speeds from 100 Mbps to close to 1 Gbps. It connects through the Vocus fibre network and offers enterprise-grade service levels, optional 4G or 5G wireless access and backup, and flexible bandwidth for internet or additional services such as voice and cloud. A self-service portal supports order tracking, fault tickets, configuration changes and product additions.

• Get Dedicated Symmetric Speeds
  Support business connectivity needs with dedicated bandwidth and equal upload and download speeds.
• Get Defined Uptime And Restoration Targets
  Plan for availability and fault restoration using service targets that vary by speed tier.
• Connect Sites To Vocus Fibre
  Extend fibre connectivity to eligible locations through the Vocus network.
• Keep Sites Connected With Wireless Access
  Use optional wireless connectivity to bring sites online during activation or help maintain connectivity during fibre disruption.
• Allocate Bandwidth Across Services
  Use bandwidth for internet or allocate it across supported voice, data and cloud products.
• Support Business-Critical Applications
  Use dedicated fibre for collaboration, voice and video, large transfers, cloud services and multi-site operations.
• Manage Orders And Services Online
  Monitor orders and faults, make configuration changes and add products through the portal.

Business Mobile SIM

Vocus Business Mobile SIM provides SIM-only business mobile plans starting at $30 per month with no lock-in contracts. Options include 5G and 4G voice-and-data plans, data-only plans and 4G backup, with flexible allowances and shared data. Plans offer predictable pricing and coverage across 98.5% of Australia.

• Get 5G And 4G Coverage Across Australia
  Choose mobile plans with coverage across 98.5% of Australia.
• Choose A Plan That Fits Your Business
  Select voice and data, data-only or backup options to suit mobile connectivity needs.
• Manage Costs With Flexible Monthly Plans
  Choose plans with predictable pricing and no lock-in contract.
• Share Data Across Eligible Plans
  Share data across eligible services and connected users.
• Add 4G Backup To Compatible Modems
  Use a compatible fixed modem to provide backup connectivity for a fixed-line service.
• Call And Text With Business Plans
  Use included national calls and texts, with international allowances depending on plan.
• Select A Speed Tier For Your Usage
  Choose a plan with a maximum speed or full-speed access, depending on tier.
• Choose Data Terms That Suit Your Plan
  Data charges depend on plan type, with no excess charges on listed 5G data plans.
• Access International Roaming Options
  Use roaming on listed plans, with Zone 1 packs available for an additional charge.

Vocus Satellite - Starlink

Vocus Satellite - Starlink is business satellite internet using Starlink low-earth-orbit technology for high-speed, low-latency connectivity where traditional networks are unavailable or impractical. Flexible plans support fixed, mobile and maritime deployments. Options include pooled data, priority traffic, managed installation for selected plans, 24/7 support and a portal for usage tracking, diagnostics and service management. IP-WAN integration extends private networks over satellite, while bonded services can combine connections for throughput or resilience. The IP-WAN over Starlink Ethernet Access service integrates Starlink into private network environments using Layer 2 IP-WAN. Satellite traffic enters the Vocus private network and can reach customer networks or cloud services without traversing the public internet; customers can use their own private network addressing scheme.

• Connect Remote Sites With Low-Latency Internet
  Connect fixed sites and operations where conventional network infrastructure is unavailable or unsuitable.
• Extend Private Networks Over Satellite
  Connect satellite-served locations to a private network through Layer 2 IP-WAN.
• Connect Mobile And Transportable Operations
  Support connectivity for mobile and transportable deployments, including field and maritime operations.
• Route Satellite Traffic Through Private Networks
  Carry traffic over the Vocus private network to customer networks or cloud services and use private network addressing.
• Combine Connections For Greater Throughput
  Aggregate bandwidth across connections to increase throughput or resilience.
• Choose Data Allowances And Contract Terms
  Select data allowances and contract terms suited to usage and deployment requirements.
• Share Data Across Multiple Terminals
  Pool data across eligible terminals to manage allowances across deployments.
• Prioritise Traffic During Peak Times
  Priority traffic supports connectivity and speeds during busy periods.
• Access Managed Installation And 24/7 Support
  Receive Vocus-managed service, installation options and round-the-clock support on listed plans.
• Manage Services And Track Usage
  Use the portal to monitor usage and manage Starlink services while on the go.

BizPhone

BizPhone is a cloud-based business phone system for small and medium businesses that replaces traditional PBX with VoIP calling. It includes local, national and Australian mobile calls, number porting, voicemail to email, hunt groups and auto attendant. Businesses can use desk phones or softphone apps, manage calls through a web portal and choose optional Webex collaboration add-ons. The service is fully managed, with predictable monthly costs and a choice of contract terms.

Category: Business VoIP Services

• Replace Traditional PBX With Cloud Calling
  Move business calling to a cloud VoIP system without relying on traditional on-site PBX.
• Make Business Calls From Different Locations
  Choose managed handset or softphone options for staff across different locations.
• Include Local, National And Mobile Calls
  Use included local, national and Australian mobile calls.
• Keep Monthly Calling Costs Predictable
  Plan communications spending with predictable costs and included call allowances.
• Distribute And Queue Inbound Calls
  Use call handling options to route inbound calls across users and teams.
• Direct Callers With An Automated Receptionist
  Greet callers with a personalised message and provide automated call options.
• Manage Calls Through A Web Portal
  Manage business calling through an online interface.
• Keep Existing Business Phone Numbers
  Port eligible phone numbers when moving to the service.
• Manage Voicemail And Redirect Calls
  Receive voicemail by email and forward calls when users cannot be reached.
• Add Webex Messaging And Collaboration Tools
  Extend the service with optional messaging, meetings and collaboration tools.
• Choose From Multiple Contract Terms
  Select from the available contract terms.

Vocus Collaborate - Powered by Zoom

Vocus Collaborate is a unified communications platform powered by Zoom and managed by Vocus. It combines business calling, video meetings, messaging and collaboration, with Zoom AI Companion included in every plan. Native desktop and mobile apps, Vocus network delivery, and managed implementation and support bring these capabilities together in one service. Plans range from essential business phone features to a broader collaboration suite, with options including call management, recordings, meeting tools, whiteboard, mail and calendar.

• Unite Business Communications
  Bring voice, meetings, messaging and collaboration together in one platform.
• Manage Business Calls
  Support business calling with call-handling features, depending on plan.
• Summarise Calls And Meetings With AI
  Use AI tools to summarise calls, meetings and chat, extract action items and catch up on sessions.
• Simplify Service Management
  Work with Vocus as a single point of contact for implementation, service and support.
• Deliver Communications Over Vocus Fibre
  Use Vocus network delivery and described security controls for collaboration traffic.
• Connect Across Devices
  Access the service through native desktop and mobile apps.
• Keep Teams Informed
  Support team messaging and presence, with AI assistance for drafting and catching up on conversations.
• Host Video Meetings
  Choose plan meeting allowances suited to your needs.
• Choose A Suitable Plan
  Select a plan for business telephony or broader collaboration needs.
• Review And Record Communications
  Read voicemail transcripts, extract action items and record calls, with recording options varying by plan.
• Connect With Business Apps
  Access integrations through the Zoom App Marketplace.
• Consolidate Service Billing
  Receive a single Vocus bill for the service.

Corporate Firewall

Corporate Firewall is a fully managed next-generation firewall service for small and growing Australian businesses. Delivered with Vocus Internet, it monitors and filters network traffic to help block unauthorised access, malware and other threats. Vocus specialists handle management, monitoring and updates. The service supports single- and multi-site environments and is built on FortiGate technology from Fortinet. Reporting varies by plan; an active Vocus Internet service is required.

• Block Unauthorized Access And Common Threats
  Traffic inspection and filtering helps protect business networks and data.
• Reduce Day-To-Day Security Management
  Vocus handles ongoing firewall management, monitoring and updates.
• Scale Protection Across Business Sites
  Accommodate growth across single or multiple sites.
• Integrate Firewall Protection With Vocus Internet
  Combine firewall protection and connectivity within a Vocus service.
• Simplify Essential Business Network Security
  Use managed foundational network security suited to small and growing businesses.
• Improve Visibility Into Network Activity
  Access reports about network activity and security events, depending on plan.
• Use FortiGate-Based Firewall Technology
  Use FortiGate technology as the firewall platform.

DDoS Detect & Protect

DDoS Detect & Protect is delivered within the Vocus Internet network to help keep internet-facing services available during distributed denial-of-service attacks. It monitors traffic at Vocus network ingress points and filters malicious traffic upstream. Depending on tier, mitigation uses manual per-incident response or automatic traffic scrubbing; methods may include RTBH filtering. Applicable tiers include alerts, traffic reports and event history through a browser portal. The service requires Vocus Internet, needs no on-premises mitigation hardware and includes 24/7 access to the Vocus Network Operations Centre and specialist engineers. DDoS Protect has a 99.95% SLA.

• Detect Attacks Before They Reach Your Service
  Upstream monitoring helps reduce the risk of malicious traffic interrupting customer services.
• Keep Critical Online Services Available
  Detecting and filtering attack traffic helps reduce outage risk and support business continuity.
• Choose Mitigation Suited To Your Service Tier
  Select monitoring and manual response or automatic scrubbing according to the service tier.
• Access Specialists Around The Clock
  Receive specialist support during DDoS incidents.
• Protect Services Without On-Site Mitigation Hardware
  Avoid installing separate mitigation hardware at customer premises.
• View Alerts And DDoS Event History
  Access information about DDoS activity, subject to tier.
• Receive A 99.95% SLA On DDoS Protect
  The DDoS Protect tier includes a stated service-level commitment.

Vocus Managed SD-WAN

Vocus Managed SD-WAN is an intelligent virtual network overlay that delivers secure, high-performance connectivity with centralised control and visibility. It combines an integrated next-generation firewall at the network edge, dynamic traffic routing to optimise performance and prioritise critical applications, and a dedicated portal for real-time network visibility and management. It suits businesses and enterprises, including organisations with mobile and remote workforces or virtualised networks. VetPartners used the service, delivered with Fortinet, to standardise network operations across more than 270 sites.

• Connect Distributed Sites Securely
  Connect locations through an overlay designed for secure, high-performance connectivity.
• Protect The Network Edge
  Add firewall protection at the network edge.
• Optimise And Prioritise Network Traffic
  Help optimise performance and give critical applications traffic priority.
• Manage Networks From One Portal
  Monitor and manage the network through a dedicated portal.
• Standardise Multi-Site Operations
  Support consistent network operations across distributed sites.

Dark Fibre

Vocus Dark Fibre provides dedicated point-to-point fibre-optic connections for organisations requiring high-performance networking and greater control over their network environment. Coverage extends to more than 19,000 buildings and 150+ data centres in Australia. It provides a scalable foundation for data-intensive technologies such as AI and machine learning.

• Connect Sites With Dedicated Fibre
  Dedicated connections support direct, high-performance connectivity between locations.
• Scale Capacity For Demanding Networks
  Support changing capacity requirements and demanding network workloads.
• Reach More Australian Locations
  Connect across a broad set of buildings and data centres.
• Control Your Network Environment
  Shape the network environment around organisational requirements.
• Strengthen Network Security
  Dedicated fibre connectivity is positioned to provide security for business and enterprise environments.

Private Wireless

Private Wireless is a dedicated wireless network designed to provide secure, controlled connectivity across sites, campuses and operational environments. Available as private 4G/LTE or 5G, it can be customised to connect people, devices, sensors and operational technology. It suits remote, regional, mobile and operationally critical environments, including locations where traditional connectivity is limited or unavailable.

• Deploy Dedicated Private Wireless
  Choose private 4G/LTE or 5G connectivity for an organisation's environment.
• Connect People, Devices, Sensors, And OT
  Provide wireless connectivity for people and connected equipment across an operational environment.
• Tailor Connectivity To Your Requirements
  Adapt the solution to remote, regional, mobile or specialised operational settings.
• Provide Controlled On-Site Wireless Coverage
  Establish wireless coverage for systems and services across an operational site.
• Connect Remote And Mobile Operations
  Support connectivity where traditional infrastructure may not be suitable or available.

Vocus Calling

Vocus Calling is a cloud-based calling solution that integrates with collaboration platforms including Microsoft Teams, Zoom and Genesys. It offers flexible plans and number porting, and supports consolidating communications in one cloud platform, with professional onboarding, 24/7 support and tailored professional services from Vocus.

Category: Business VoIP Services

• Connect Calls With Collaboration Platforms
  Bring business calling into a selected collaboration platform.
• Consolidate Communications In One Cloud Platform
  Bring communications together in one cloud platform.
• Access Support Around The Clock
  Receive Vocus support at any time.
• Choose Flexible Calling Plans
  Select a plan suited to business calling needs.
• Port Existing Phone Numbers
  Support transition to the cloud-based service by porting phone numbers.
• Simplify Onboarding With Professional Services
  Use Vocus onboarding and professional services tailored to your requirements.

Vocus Cloud Connect

Vocus Cloud Connect provides dedicated, private connectivity between business infrastructure and supported public cloud providers. One high-speed connection can access multiple cloud providers, and additional connections across one or more locations can add redundancy. The service supports hybrid cloud strategies using Vocus networking capabilities and is designed to improve cloud connection performance, security and reliability while reducing reliance on the public internet.

• Connect Business Infrastructure Privately To The Cloud
  Connect business infrastructure to supported cloud providers through private connectivity.
• Reach Multiple Cloud Providers Through One Connection
  Access multiple cloud providers over one connection.
• Add Redundant Connections Across Locations
  Add connections across locations to support redundancy.
• Enable Hybrid Cloud Strategies
  Use Cloud Connect and Vocus networking to support a hybrid cloud approach.
• Access Cloud Environments Through Private Connections
  Reach supported cloud environments over dedicated private connections.
• Support Reliable, High-Performance Cloud Connectivity
  Use dedicated connections designed to support performance and reliability.

Secure Internet Gateway

Secure Internet Gateway is a flexible, scalable public-cloud gateway certified for protected-level data. It uses an IRAP-assessed cloud gateway with backhaul for fast deployment and scaling, meets Australian Government security standards and legislative compliance requirements, and provides visibility through threat intelligence, malware and traffic analysis.

• Meet Government Security Requirements
  Supports applicable government security and legislative requirements.
• Deploy A Cloud Gateway Quickly
  Backhaul supports deployment while the certification addresses government security needs.
• Scale Gateway Capacity Easily
  Scale the gateway as organisational requirements change.
• Gain Detailed Threat And Traffic Visibility
  Review security threats and network activity through available analysis.

Vocus Secure Shield

Vocus Secure Shield is a fully managed Unified Secure Access Service Edge platform launched by Vocus and Fortinet. It combines network connectivity with security to help organisations understand and manage cloud and SaaS use, including public AI activity. It monitors AI activity in real time and is designed to detect and block sensitive data before it reaches a public AI model. The platform supports configured devices in offices, homes and field settings, provides centralised network and security management, and includes always-on protection against modern threats.

• Simplify Security With Managed SASE
  Receive a unified network and security platform managed by Vocus.
• See And Control Cloud And AI Use
  Gain visibility into employee use of cloud, SaaS and public AI tools.
• Detect And Block Sensitive AI Prompts
  Help prevent sensitive information from reaching public AI models while enabling employee use of tools.
• Monitor AI Activity In Real Time
  Observe AI activity across supported working locations.
• Manage Network Security Centrally
  Manage network and security capabilities through a centralised approach.
• Protect Against Modern Threats
  Keep threat protection built into the platform.
• Support Secure Work Across Locations
  Support remote and hybrid work with a consistent security approach.

Data centre services

Vocus provides secure colocation and cloud-ready data centre services with scalable, low-latency interconnection across key Australian locations. Customers can access more than 150 data centres, connect directly to SaaS applications, build peering relationships with cloud and service providers, and support business continuity by restoring essential systems during disruptions. Colocation services host customer-owned infrastructure in configurable, scalable data centre environments with power, cooling, physical security, uptime, support, and network and cloud connectivity. Customers retain control of their infrastructure and can scale their footprint for on-premises, hybrid and multi-cloud needs.

• Connect Workloads With Low Latency
  Connect data centre environments and services through scalable, low-latency links.
• Reach More Than 150 Data Centres
  Access data centres and connect directly to SaaS applications.
• Host Customer-Owned Infrastructure
  Place infrastructure in data centre facilities while retaining control over its configuration.
• Configure And Scale Your Environment
  Retain control of the infrastructure environment and adjust the footprint as business needs evolve.
• Build Trusted Provider Connections
  Build private connections with cloud and service providers.
• Restore Essential Systems During Disruptions
  Help maintain continuity by restoring essential systems when disruptions occur.
• Protect And Maintain Hosted Infrastructure
  Use data centre power, cooling and physical security for hosted infrastructure.
• Connect Networks And Cloud
  Connect hosted infrastructure to networks and cloud services.
• Support Business Uptime
  Use the service's stated uptime and support provisions for hosted infrastructure.
• Place Workloads Where They Perform Best
  Choose workload locations using available data centre connections.

Business Continuity

Vocus Business Continuity helps organisations plan for resilience and disruption. It provides shared workspaces for essential office functions when usual premises are unavailable, pre-configured components to help people get up and running, and options for contracted annual testing with additional testing available. It also supports failover and redundancy to help maintain critical operations and recover data and systems during disruption.

• Maintain Critical Operations
  Support critical operations when outages or other disruptions affect usual environments.
• Access Essential Office Functions
  Use shared workspaces when the organisation's usual premises cannot be used.
• Get People Working Quickly
  Help people resume work quickly when the continuity solution is needed.
• Support Failover And Redundancy
  Prepare secondary infrastructure environments for disruption.
• Recover Critical Systems And Data
  Use secondary infrastructure environments to support recovery of systems and data.
• Test Continuity Plans
  Test continuity arrangements annually under contracted solutions, with more testing available.

Australian Digital Infrastructure Platform (ADIP)

The Australian Digital Infrastructure Platform (ADIP) is Vocus' multi-year investment in intercapital, metropolitan and subsea fibre infrastructure to expand Australia's digital capacity. It is designed to add thousands of fibre kilometres and fibre pairs, and hundreds of terabits of capacity across new and existing routes. Planned projects include a ducted Sydney–Melbourne route with capacity for up to 6,912 fibre cores and a roughly 4,000-kilometre Brisbane–Townsville–Darwin route designed for up to 3,456 fibre strands. ADIP is intended to support demand for AI, cloud, data centres and digital services while adding route diversity and resilience.

• Increase Fibre Capacity At Scale
  Additional routes and capacity are intended to meet growing demand for data, cloud and digital infrastructure.
• Connect Sydney And Melbourne
  Add capacity along an intercapital corridor carrying a substantial share of Australia's long-haul data traffic.
• Add Fibre Without Rebuilding Routes
  Expand capacity incrementally without major route reconstruction.
• Strengthen Route Diversity And Resilience
  Provide complementary routes intended to improve resilience against disruptions such as cable cuts.
• Support Growing Digital Workloads
  Scalable fibre is intended to support increasing connectivity and data movement requirements.
• Extend Fibre Capacity Across Northern Australia
  Provide an additional high-capacity pathway across Australia's east and north for cloud, AI, government, data centre and enterprise connectivity.
• Connect Domestic Routes To Global Markets
  Link domestic digital infrastructure with international subsea networks.