United Call Centers

Delivers responsive multilingual support across channels, strengthens customer loyalty, and scales service operations around the clock.

Expands market reach, engages qualified prospects, and supports conversions with scalable multilingual sales services.

Automates multilingual customer support around the clock, helping reduce waiting and agent workload while scaling personalized service.

Turns customer feedback into satisfaction insights that help teams identify root causes, anticipate churn, and improve customer experience.

Streamlines business workflows, supports customer engagement, and helps teams improve efficiency and gain actionable insights through an integrated application suite.

Helps teams find and share knowledge faster, onboard employees, and deliver consistent support through a secure collaborative hub.

Supports operational efficiency, customer experience, and global growth through technology, HR, translation, branding, and marketing services.

Delegates operational workflows to AI, reducing coordination and execution effort so employees can focus on decisions that create business value.

Provides real-time customer sentiment visibility to support proactive complaint management, risk mitigation, and improved customer experience.

Customer Care

United Call Centers provides customer experience outsourcing for enterprises and growing businesses. Native-speaking teams combine human expertise with AI-powered tools to deliver support across phone, email, live chat, social media, and messaging platforms. Services include 24/7 multilingual coverage, dedicated or shared teams, intelligent routing, and integration with CRM, ticketing, and analytics platforms. Operations can scale with business growth and include customer service, complaints handling, and sales support.

Category: Customer Service Outsourcing Services

• Support Customers Across Every Channel
  Customers can contact the service through preferred channels while businesses provide a consistent support experience across phone and digital interactions.
• Serve Customers In 40+ Languages
  Native-level fluency and cultural understanding help businesses support customers across international markets.
• Provide Support Around The Clock
  Round-the-clock coverage across time zones helps businesses remain available whenever customers need support.
• Enhance Service With AI And Human Expertise
  AI tools and automation support service operations while experienced agents provide empathy, cultural understanding, and problem-solving skills.
• Choose A Team Model That Fits
  Businesses can select dedicated, shared, or hybrid teams and tailor the setup to their objectives and service requirements.
• Scale Support As Demand Changes
  Flexible operations adjust to changing contact volumes and business growth, helping align support capacity with requirements.
• Connect Support With Business Systems
  Compatibility with CRM, ticketing, and analytics platforms connects customer support with existing business systems.
• Turn Customer Data Into Actionable Insights
  Tailored reporting helps businesses identify trends, inefficiencies, and opportunities to inform decisions and process improvements.
• Handle Customer Complaints With Care
  Customer service teams manage complaints as part of multilingual support, helping ensure customers receive assistance throughout their interactions.

Sales

United Call Centers provides tailored B2B and B2C sales outsourcing for international growth. Its multilingual teams support the sales journey from lead generation, qualification, and appointment setting through telesales, pipeline management, account management, and customer success. Services also include remote inside sales, upselling and cross-selling, eCommerce sales support, and data-driven market research. Teams work in over 40 languages and can integrate with CRM, ticketing, and analytics platforms.

• Expand Into New Markets
  Engage customers across markets with native-level support in over 40 languages and sales outsourcing tailored to B2B or B2C operations.
• Find And Qualify Prospects
  Use targeted outreach and data analysis to identify, qualify, and nurture prospects for the sales funnel.
• Reach Prospects And Close Deals
  Use multilingual sales outreach to build customer connections, identify opportunities, and help close deals.
• Book Qualified Meetings
  Schedule qualified meetings with targeted prospects to develop sales opportunities and partnerships.
• Build Relationships And Close Deals
  Support remote sales conversations with human expertise and AI-driven insights to help build relationships and close deals.
• Track And Forecast Sales
  Use real-time pipeline visibility and AI forecasting to monitor sales activity and support faster conversions.
• Grow Customer Value
  Tailored offers help identify additional sales opportunities, support customer loyalty, and increase customer lifetime value.
• Support Online Store Customers
  Manage customer inquiries, shipping updates, and complaints while identifying opportunities to upsell and support retention.
• Uncover Market Opportunities
  Analytics and expert insights help enrich B2B data, identify buyer personas, and refine sales outreach and targeting.
• Manage Customer Accounts
  Extend sales support to account management as part of an end-to-end outsourced sales service.
• Support Customer Success
  Include customer success support in the sales journey to help maintain relationships beyond the initial sale.

Aiden Agent

Aiden Agent is a production-ready AI customer care solution for voice and text. It ranges from free-speech Smart IVR and knowledge-based voice and chat FAQs to Agentic AI for multi-step interactions, including orders, payments, returns, and outbound calls. It supports 24/7 service in more than 40 languages, integrates with CRM, webshop, and ERP systems, and can transfer complex interactions to human agents with context. Its hybrid architecture combines rule-based workflows with generative AI for consistent, brand-aligned conversations. The company reports that its AI-based customer care solutions can achieve up to 40% greater cost efficiency than traditional human support.

• Automate Orders, Payments, And Returns
  Handle customer transactions through an integrated AI agent, including orders, payments, and returns, as well as outbound calls and callbacks.
• Automate Customer Interactions And Reduce Workload
  Automating customer communications helps reduce operator workload and lets human agents focus on complex issues and personalized support.
• Serve Customers Around The Clock
  Provide assistance at any hour, including nights, weekends, and seasonal demand peaks, across more than 40 languages.
• Balance Guided Workflows With Natural Conversations
  Use rule-based workflows alongside generative AI to support compliance, consistent messaging, and natural interactions.
• Connect Customer Service To Business Systems
  Connect customer interactions with CRM, webshop, and ERP systems to support real-time service and integrated transactions.
• Route Calls Without Button-Press Menus
  Let customers explain their needs in their own words and route them quickly, reducing basic call handling for agents.
• Answer Voice Questions From Your Knowledge Base
  Give customers brand-consistent spoken answers based on organizational knowledge, with a human agent available for complex issues.
• Provide Instant Answers Across Chat Channels
  Deliver content-based, brand-aligned answers through chat interfaces and transfer complex conversations to live agents when needed.
• Escalate Complex Issues With Context
  Transfer complex interactions to human agents with context, supporting continuity when automated service needs assistance.
• Scale Service With Enterprise-Grade Controls
  Support high volumes and changing demand while maintaining data protection, GDPR compliance, and role-based access controls.
• Track Sentiment And Service Quality
  Use analytics, sentiment tracking, and quality checks to monitor interactions and support ongoing optimization.

Aiden CSAT

Aiden CSAT uses AI to analyze open-ended text and voice feedback from chat, email, voice, and web. It converts unstructured input into real-time CSAT and NPS ratings, detects mixed emotions, and categorizes feedback by product, service, user experience, and other areas. Support for more than 40 languages and integrations with CRM, chat systems, and BI dashboards help teams access customer intelligence across markets. Real-time dashboards and predictive analytics help identify trends, customer needs, and churn risks, while a response confirmation loop supports ongoing customer engagement.

• Convert Feedback Into CSAT And NPS Scores
  Turn customer comments and voice feedback into real-time satisfaction and NPS ratings, helping teams understand customer experience beyond basic survey scores.
• Reveal Nuanced Customer Sentiment
  Identify mixed emotions and subtleties in feedback to better understand what drives satisfaction or frustration.
• Predict Churn And Customer Needs
  Use predictive insights from customer feedback and trends to spot potential churn risks and anticipate customer needs.
• Organize Feedback By Key Categories
  Group feedback across products, services, and user experience so teams can locate trends and identify influences on customer sentiment.
• Analyze Feedback In 40+ Languages
  Capture and analyze feedback across more than 40 languages to support insight gathering across international markets.
• Monitor Customer Experience In Real Time
  View customer experience insights as they emerge, helping teams monitor risks, support retention, and identify growth opportunities.
• Connect Insights To Business Systems
  Make customer intelligence accessible through integrations with CRM, chat, and BI tools, including Salesforce, Zendesk, and Power BI.
• Confirm Customer Responses
  Use a response confirmation loop to support ongoing customer engagement during feedback interactions.

Aiden Apps

Aiden Apps is United Call Centers’ innovation hub of enterprise-grade, AI-ready business platforms, built on more than 25 years of global customer service expertise. Its applications streamline workflows and operational processes, support customer engagement, and provide real-time insights. The suite includes Interevo for field operations, Swapcom for device sales and warranty management, and SnapLink for real-time visual support through photo and video sharing. The suite supports enterprise integration, security, scalable operations, and multilingual use.

Category: Workflow Automation Software

• Adapt Workflows To Field Operations
  Configure workflows around business processes and change them without development or vendor lock-in, helping field teams handle interactions consistently.
• Process Warranty Claims Through Digital Workflows
  Move warranty claims through digital approval processes, reducing manual handling and helping teams resolve cases more quickly.
• Digitize Processes And Reduce Manual Administration
  Automate operational workflows to reduce paperwork, errors, and administrative effort. Swapcom reports substantial reductions in transaction processing time and more than 80% less administration time.
• Automate Workflows And Reduce Manual Processes
  Use AI-ready applications to streamline workflows and reduce manual processes across business operations.
• Protect Data And Support Continuity
  Safeguard information through stated security protections and secure data handling, with automated backups supporting operational continuity.
• Simplify Device Sales And Warranty Processes
  Manage device sales and warranty processes through tools designed to simplify retail and aftersales operations.
• Register Customers And Devices In One Step
  Capture customer and product information together, including through scanning, to speed registration and reduce manual data entry.
• Improve Traceability And Prepare For ESG Reporting
  Generate digital records through operations to support lifecycle transparency, auditable processes, and preparation for ESG reporting and applicable requirements.
• Support Product Exchanges And Extend Lifecycles
  Manage digital replacements and exchanges to support circular workflows and responsible product handling instead of unnecessary disposal.
• Resolve Issues With Visual Context
  Visual information helps agents assess customer issues, provide more accurate support, and make informed routing and prioritization decisions.
• Share Media Without Installing An App
  Customers can join a session by opening a link, avoiding downloads and setup that could add friction to support.
• Guide Field Teams And Improve Productivity
  Support field teams with guided workflows and connected interactions while enabling collaboration across departments.
• Gain Real-Time Operational Insights
  Use dashboards and analytics to review field activity, operational performance, registrations, claims, and products, supporting informed decisions and process improvements.
• Capture Reliable Field Data
  Validate information as it is collected to help improve data quality and reporting completeness.
• Verify On-Site Field Activity
  Use location-aware tools to gain transparency into field activity and verify execution.
• Connect Existing Business Systems
  Connect applications with existing enterprise systems to support data flow across business operations.
• Engage Customers And Capture Insights
  Equip field teams with registration, surveys, knowledge, and marketing tools to support customer engagement and capture useful information.
• Log Device Sales With Key Purchase Details
  Keep product type, purchase date, and codes in a digital sales record to support service and warranty processes.
• Verify Warranty Replacements With QR Scanning
  Validate replacement transactions at retail locations using QR codes, supporting reliable service and clear records.
• Give Retail Staff Instant AI-Assisted Answers
  Help retail staff access answers and support for common questions and complex processes, reducing training needs and helping resolve issues.
• Match Uploads To Callers Automatically
  Media is associated with the caller using their phone number, reducing manual effort and helping agents access relevant visual information.
• Motivate Field And Sales Teams
  Provide measurable goals and immediate feedback to support team engagement and productivity.
• Scale Operations Across Global Teams
  Use scalable, multilingual applications designed to support enterprise operations and expansion across teams, brands, and markets.
• Capture Multiple Views And Upload Videos Easily
  Customers can share multiple photos and videos in their existing format, giving support teams additional visual details without a conversion step.
• Include Approved Partners In Support
  Bring approved external partners into the same support flow, extending visual collaboration beyond the contact centre.
• Notify Relevant People Automatically
  Configured recipients can receive uploaded media by email, helping ensure relevant people are informed even if they are not dashboard users.

SuperchargeU

SuperchargeU is an AI-powered knowledge management platform that centralizes organizational information in a secure hub. It helps teams find contextual answers through full-text and AI-powered search, create and organize content, and collaborate through discussions, favorites, and quick-access lists. Two-factor authentication and permission controls support secure knowledge sharing, while real-time notifications keep teams informed. The platform is designed to accelerate onboarding, support consistent customer service, and scale across industries and global teams.

• Find Relevant Answers Faster
  Employees can retrieve contextual information without searching through folders, documents, or internal platforms, spending less time looking for information.
• Centralize And Organize Organizational Knowledge
  A shared, structured hub gives teams a central place to access and use organizational information, reducing silos and scattered content.
• Protect Access To Knowledge
  Two-factor authentication and permission controls help organizations manage access to knowledge shared through the platform.
• Collaborate Around Shared Knowledge
  Comments and discussions support collaboration, while favorites and quick-access lists help users return to important information.
• Accelerate Employee Onboarding
  Searchable knowledge and easy-to-browse categories help new employees find relevant information, supporting faster onboarding and reduced training time.
• Create Knowledge Content
  AI-powered content creation gives teams a way to create knowledge content within the platform.
• Stay Informed About Updates
  Automated notifications and real-time updates help teams stay aware of important changes and information.
• Scale Knowledge Sharing Across Teams
  The platform is designed for global teams and use across industries, helping organizations extend knowledge management as their needs grow.
• Guide Continuous Improvement
  Analytics-driven insights support organizations in reviewing and improving knowledge management.

Specialized Services

United Call Centers provides business growth services spanning custom software development, RPA automation, AI chat systems, HR outsourcing, translation, branding, and marketing. These tailored solutions help businesses optimize operations, improve customer experience, and support global expansion.

Category: Business Process Outsourcing Services

• Optimize Operations With Tailored Software
  Custom software solutions are designed to optimize business operations and support expansion into global markets.
• Automate Repetitive Tasks And Reduce Costs
  RPA and automation tools streamline repetitive operational tasks, helping businesses save time and reduce costs.
• Provide 24/7 Support And Sales
  Customizable AI chat systems support customers and sales around the clock while helping reduce costs and increase conversions.
• Streamline Recruitment Payroll And Staffing
  HR outsourcing and automation support recruitment, payroll, and staffing, helping simplify operations and reduce overhead.
• Build A Consistent Brand Identity
  Develop a recognizable, consistent brand identity to support visibility, customer attraction, and loyalty.
• Improve Engagement And Campaign ROI
  Data-driven campaign and interface design aims to increase engagement, enhance user experience, and improve ROI.
• Reach Customers Across Multiple Channels
  Marketing support spans websites, eCommerce, chatbots, and social campaigns to help brands engage customers and grow across channels.
• Connect With Customers Across Languages
  Translation services and multilingual support help businesses communicate in more than 40 languages and expand across borders.

Project Spark

Project Spark is an internal AI platform that helps employees delegate operational workflows through natural-language requests. Operating in a fully controlled on-premise environment powered by NVIDIA’s AI-optimized supercomputing infrastructure, it can retrieve internal knowledge, prepare materials and communications, and complete actions across connected systems. Employees retain control through approvals, supervision, and strategic decision-making. In an internal evaluation of an FMCG sales workflow, operational execution time was reduced by up to 95%.

Category: Workflow Automation Software

• Delegate Work With Simple Natural-Language Requests
  Employees can describe a business objective in everyday language and delegate operational work to the platform.
• Execute Tasks Across Connected Systems
  The platform can retrieve information, prepare materials, create communications, and complete actions across connected systems, reducing manual work between tasks.
• Run AI Within A Controlled On-Premise Environment
  The platform operates in a described fully controlled on-premise environment using NVIDIA’s AI-optimized supercomputing infrastructure.
• Reduce Operational Execution Time By Up To 95%
  The reported time reduction came from eliminating manual coordination between tasks. UCC reports operational execution time reductions of up to 95% in an internal workflow evaluation.
• Retrieve Relevant Internal Knowledge
  Find relevant information and references from internal knowledge sources to assemble materials suited to business objectives.
• Keep Employees In Control Of AI Work
  Employees can delegate execution tasks while retaining control over approvals, supervision, and strategic decisions.

Aiden Analytics

Aiden Analytics monitors company communications and analyzes customer mood to gauge embedded Net Promoter Scores in real time. It provides visibility and supports proactive complaint management based on predefined protocols, helping organizations mitigate legal and quality risks, reduce complaints, improve customer experience, optimize costs, and increase revenue.

• Monitor Customer Communications
  Monitor company communications, including high volumes of calls, to support data-driven customer service operations.
• Track Sentiment And NPS In Real Time
  Analyze customer mood and embedded NPS in real time, giving organizations current insight into customer experience.
• Manage Complaints Proactively
  Use predefined protocols to support proactive complaint management based on insights from monitored communications.
• Improve Customer Experience
  Turn communication and sentiment insights into opportunities to enhance customer experience.
• Improve Visibility Into Customer Communications
  Make communication monitoring more transparent, supporting a clearer view of customer interactions and emerging concerns.
• Mitigate Legal And Quality Risks
  Use real-time analytics and communication visibility to help mitigate legal and quality risks.
• Reduce Customer Complaints
  Support proactive handling of customer issues, with the stated outcome of reducing complaints.
• Optimize Operating Costs
  Use analytics insights to support cost optimization in customer service operations.
• Increase Revenue
  Apply customer experience insights to support the stated goal of increasing revenue.