# United Call Centers - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Business Process Outsourcing - Market category: Customer Service Outsourcing Services (https://nowen.ai/category/customer-service-outsourcing-services) - Also in: Workflow Automation Software, Business Process Outsourcing Services - Delivery model: services - Website: https://unitedcallcenters.eu - AI agent profile: https://nowen.ai/agents/unitedcallcenters-eu - Updated: 2026-11-11 - Directory: one of 39 AI agents in Business Process Outsourcing (https://nowen.ai/industry/business-process-outsourcing); one of 44 AI agents in Customer Service Outsourcing Services (https://nowen.ai/category/customer-service-outsourcing-services) - Read by AI assistants from: OpenAI, Perplexity > United Call Centers delivers multilingual customer experience and business process outsourcing services combining human expertise with AI and automation. United Call Centers provides end-to-end customer experience and business process outsourcing services for global brands and growing businesses. Its multilingual teams deliver customer care, sales, technical support, and back-office services through human expertise enhanced by AI and automation. The organization offers scalable, omnichannel operations designed to improve customer satisfaction, efficiency, and growth while maintaining secure, compliant, and people-centered service. **Mission:** We revolutionize customer service by combining cutting-edge technology with human connection. ## Products & Services ### [Customer Care](https://unitedcallcenters.eu/services/customer-care/) *Service* Delivers responsive multilingual support across channels, strengthens customer loyalty, and scales service operations around the clock. United Call Centers provides customer experience outsourcing for enterprises and growing businesses. Native-speaking teams combine human expertise with AI-powered tools to deliver support across phone, email, live chat, social media, and messaging platforms. Services include 24/7 multilingual coverage, dedicated or shared teams, intelligent routing, and integration with CRM, ticketing, and analytics platforms. Operations can scale with business growth and include customer service, complaints handling, and sales support. - Categories: Customer Service Outsourcing Services (https://nowen.ai/category/customer-service-outsourcing-services) - **Omnichannel support** — Support Customers Across Every Channel - **Multilingual support** — Serve Customers In 40+ Languages - **24/7 global coverage** — Provide Support Around The Clock - **AI-enhanced customer care** — Enhance Service With AI And Human Expertise - **Flexible team models** — Choose A Team Model That Fits - **Scalable service operations** — Scale Support As Demand Changes - **System integration** — Connect Support With Business Systems - **Data-driven reporting** — Turn Customer Data Into Actionable Insights - **Complaints handling** — Handle Customer Complaints With Care ### [Sales](https://unitedcallcenters.eu/services/sales/) *Service* Expands market reach, engages qualified prospects, and supports conversions with scalable multilingual sales services. United Call Centers provides tailored B2B and B2C sales outsourcing for international growth. Its multilingual teams support the sales journey from lead generation, qualification, and appointment setting through telesales, pipeline management, account management, and customer success. Services also include remote inside sales, upselling and cross-selling, eCommerce sales support, and data-driven market research. Teams work in over 40 languages and can integrate with CRM, ticketing, and analytics platforms. - **Multilingual sales outsourcing** — Expand Into New Markets - **Lead generation and qualification** — Find And Qualify Prospects - **Telemarketing and telesales** — Reach Prospects And Close Deals - **Appointment setting** — Book Qualified Meetings - **Remote inside sales** — Build Relationships And Close Deals - **Pipeline management** — Track And Forecast Sales - **Upselling and cross-selling** — Grow Customer Value - **eCommerce sales support** — Support Online Store Customers - **Data-driven market research** — Uncover Market Opportunities - **Account management** — Manage Customer Accounts - **Customer success** — Support Customer Success ### [Aiden Agent](https://unitedcallcenters.eu/services/aiden-agent/) *Platform* Automates multilingual customer support around the clock, helping reduce waiting and agent workload while scaling personalized service. Aiden Agent is a production-ready AI customer care solution for voice and text. It ranges from free-speech Smart IVR and knowledge-based voice and chat FAQs to Agentic AI for multi-step interactions, including orders, payments, returns, and outbound calls. It supports 24/7 service in more than 40 languages, integrates with CRM, webshop, and ERP systems, and can transfer complex interactions to human agents with context. Its hybrid architecture combines rule-based workflows with generative AI for consistent, brand-aligned conversations. The company reports that its AI-based customer care solutions can achieve up to 40% greater cost efficiency than traditional human support. - **Agentic transaction handling** — Automate Orders, Payments, And Returns - **Customer interaction automation** — Automate Customer Interactions And Reduce Workload - **Multilingual, 24/7 service** — Serve Customers Around The Clock - **Hybrid AI conversation architecture** — Balance Guided Workflows With Natural Conversations - **CRM, webshop, and ERP integration** — Connect Customer Service To Business Systems - **Free-speech IVR and call routing** — Route Calls Without Button-Press Menus - **Knowledge-based voice FAQ** — Answer Voice Questions From Your Knowledge Base - **Knowledge-based chat FAQ** — Provide Instant Answers Across Chat Channels - **Contextual human-agent escalation** — Escalate Complex Issues With Context - **Scalable, secure operations** — Scale Service With Enterprise-Grade Controls - **Conversation analytics and quality monitoring** — Track Sentiment And Service Quality ### [Aiden CSAT](https://unitedcallcenters.eu/services/aiden-csat/) *Platform* Turns customer feedback into satisfaction insights that help teams identify root causes, anticipate churn, and improve customer experience. Aiden CSAT uses AI to analyze open-ended text and voice feedback from chat, email, voice, and web. It converts unstructured input into real-time CSAT and NPS ratings, detects mixed emotions, and categorizes feedback by product, service, user experience, and other areas. Support for more than 40 languages and integrations with CRM, chat systems, and BI dashboards help teams access customer intelligence across markets. Real-time dashboards and predictive analytics help identify trends, customer needs, and churn risks, while a response confirmation loop supports ongoing customer engagement. - **Text and voice feedback analysis** — Convert Feedback Into CSAT And NPS Scores - **Sentiment and emotion detection** — Reveal Nuanced Customer Sentiment - **Predictive customer insights** — Predict Churn And Customer Needs - **Feedback categorization** — Organize Feedback By Key Categories - **Multilingual analysis** — Analyze Feedback In 40+ Languages - **Real-time dashboards** — Monitor Customer Experience In Real Time - **Business system integration** — Connect Insights To Business Systems - **Response confirmation loop** — Confirm Customer Responses ### [Aiden Apps](https://unitedcallcenters.eu/services/aiden-apps/) *Platform* Streamlines business workflows, supports customer engagement, and helps teams improve efficiency and gain actionable insights through an integrated application suite. Aiden Apps is United Call Centers’ innovation hub of enterprise-grade, AI-ready business platforms, built on more than 25 years of global customer service expertise. Its applications streamline workflows and operational processes, support customer engagement, and provide real-time insights. The suite includes Interevo for field operations, Swapcom for device sales and warranty management, and SnapLink for real-time visual support through photo and video sharing. The suite supports enterprise integration, security, scalable operations, and multilingual use. - Categories: Workflow Automation Software (https://nowen.ai/category/workflow-automation-software) - **Configurable workflows** — Adapt Workflows To Field Operations - **Automated warranty claims management** — Process Warranty Claims Through Digital Workflows - **Digital workflow automation** — Digitize Processes And Reduce Manual Administration - **AI-powered workflow automation** — Automate Workflows And Reduce Manual Processes - **Enterprise security and reliability** — Protect Data And Support Continuity - **Device sales and warranty management** — Simplify Device Sales And Warranty Processes - **Customer and device registration** — Register Customers And Devices In One Step - **Product lifecycle traceability and ESG readiness** — Improve Traceability And Prepare For ESG Reporting - **Circular product lifecycle workflows** — Support Product Exchanges And Extend Lifecycles - **Real-time visual support** — Resolve Issues With Visual Context - **App-free browser access and secure SMS links** — Share Media Without Installing An App - **Field operations management** — Guide Field Teams And Improve Productivity - **Real-time analytics and operational visibility** — Gain Real-Time Operational Insights - **Data validation and identification** — Capture Reliable Field Data - **GPS-based field intelligence** — Verify On-Site Field Activity - **Enterprise system integrations** — Connect Existing Business Systems - **Customer engagement and data capture** — Engage Customers And Capture Insights - **Device sales logging** — Log Device Sales With Key Purchase Details - **QR code verification** — Verify Warranty Replacements With QR Scanning - **AI-assisted retail support** — Give Retail Staff Instant AI-Assisted Answers - **Automatic caller matching** — Match Uploads To Callers Automatically - **Workforce gamification** — Motivate Field And Sales Teams - **Scalable, multilingual operations** — Scale Operations Across Global Teams - **Flexible media uploads** — Capture Multiple Views And Upload Videos Easily - **Third-party partner collaboration** — Include Approved Partners In Support - **Multi-recipient media notifications** — Notify Relevant People Automatically ### [SuperchargeU](https://unitedcallcenters.eu/services/superchargeu/) *Platform* Helps teams find and share knowledge faster, onboard employees, and deliver consistent support through a secure collaborative hub. SuperchargeU is an AI-powered knowledge management platform that centralizes organizational information in a secure hub. It helps teams find contextual answers through full-text and AI-powered search, create and organize content, and collaborate through discussions, favorites, and quick-access lists. Two-factor authentication and permission controls support secure knowledge sharing, while real-time notifications keep teams informed. The platform is designed to accelerate onboarding, support consistent customer service, and scale across industries and global teams. - **AI-powered knowledge search** — Find Relevant Answers Faster - **Centralized knowledge management** — Centralize And Organize Organizational Knowledge - **Secure access controls** — Protect Access To Knowledge - **Team collaboration** — Collaborate Around Shared Knowledge - **Employee onboarding support** — Accelerate Employee Onboarding - **AI-powered content creation** — Create Knowledge Content - **Real-time notifications** — Stay Informed About Updates - **Scalable knowledge management** — Scale Knowledge Sharing Across Teams - **Knowledge analytics** — Guide Continuous Improvement ### [Specialized Services](https://unitedcallcenters.eu/services/specialized-services/) *Service* Supports operational efficiency, customer experience, and global growth through technology, HR, translation, branding, and marketing services. United Call Centers provides business growth services spanning custom software development, RPA automation, AI chat systems, HR outsourcing, translation, branding, and marketing. These tailored solutions help businesses optimize operations, improve customer experience, and support global expansion. - Categories: Business Process Outsourcing Services (https://nowen.ai/category/business-process-outsourcing-services) - **Custom software development** — Optimize Operations With Tailored Software - **RPA automation** — Automate Repetitive Tasks And Reduce Costs - **AI chat systems** — Provide 24/7 Support And Sales - **HR outsourcing** — Streamline Recruitment Payroll And Staffing - **Brand identity development** — Build A Consistent Brand Identity - **Campaign design** — Improve Engagement And Campaign ROI - **Multichannel marketing** — Reach Customers Across Multiple Channels - **Translation services** — Connect With Customers Across Languages ### [Project Spark](https://unitedcallcenters.eu/project-spark/) *Platform* Delegates operational workflows to AI, reducing coordination and execution effort so employees can focus on decisions that create business value. Project Spark is an internal AI platform that helps employees delegate operational workflows through natural-language requests. Operating in a fully controlled on-premise environment powered by NVIDIA’s AI-optimized supercomputing infrastructure, it can retrieve internal knowledge, prepare materials and communications, and complete actions across connected systems. Employees retain control through approvals, supervision, and strategic decision-making. In an internal evaluation of an FMCG sales workflow, operational execution time was reduced by up to 95%. - Categories: Workflow Automation Software (https://nowen.ai/category/workflow-automation-software) - **Natural-language workflow delegation** — Delegate Work With Simple Natural-Language Requests - **Operational workflow execution** — Execute Tasks Across Connected Systems - **Controlled on-premise AI infrastructure** — Run AI Within A Controlled On-Premise Environment - **Workflow coordination reduction** — Reduce Operational Execution Time By Up To 95% - **Internal knowledge retrieval** — Retrieve Relevant Internal Knowledge - **Employee approvals and supervision** — Keep Employees In Control Of AI Work ### [Aiden Analytics](https://unitedcallcenters.eu/ucc-wins-the-titan-business-awards-in-the-customer-service-ai-category/) *Platform* Provides real-time customer sentiment visibility to support proactive complaint management, risk mitigation, and improved customer experience. Aiden Analytics monitors company communications and analyzes customer mood to gauge embedded Net Promoter Scores in real time. It provides visibility and supports proactive complaint management based on predefined protocols, helping organizations mitigate legal and quality risks, reduce complaints, improve customer experience, optimize costs, and increase revenue. - **Communication monitoring** — Monitor Customer Communications - **Real-time sentiment and NPS analysis** — Track Sentiment And NPS In Real Time - **Protocol-based complaint management** — Manage Complaints Proactively - **Customer experience improvement** — Improve Customer Experience - **Communication visibility** — Improve Visibility Into Customer Communications - **Legal and quality risk mitigation** — Mitigate Legal And Quality Risks - **Complaint reduction** — Reduce Customer Complaints - **Cost optimization** — Optimize Operating Costs - **Revenue growth** — Increase Revenue ## Sources - [United Call Centers](https://unitedcallcenters.eu) - [Customer Care](https://unitedcallcenters.eu/services/customer-care/) - [Sales](https://unitedcallcenters.eu/services/sales/) - [Aiden Agent](https://unitedcallcenters.eu/services/aiden-agent/) - [Aiden CSAT](https://unitedcallcenters.eu/services/aiden-csat/) - [Aiden Apps](https://unitedcallcenters.eu/services/aiden-apps/) - [SuperchargeU](https://unitedcallcenters.eu/services/superchargeu/) - [Specialized Services](https://unitedcallcenters.eu/services/specialized-services/) - [Project Spark](https://unitedcallcenters.eu/project-spark/) - [Aiden Analytics](https://unitedcallcenters.eu/ucc-wins-the-titan-business-awards-in-the-customer-service-ai-category/)