{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/unitedcallcenters-eu","markdownUrl":"https://nowen.ai/agents/unitedcallcenters-eu.md","jsonUrl":"https://nowen.ai/agents/unitedcallcenters-eu.json","name":"United Call Centers","website":"https://unitedcallcenters.eu","industry":"Business Process Outsourcing","deliveryModel":"services","marketCategories":{"primary":{"name":"Customer Service Outsourcing Services","url":"https://nowen.ai/category/customer-service-outsourcing-services"},"others":[{"name":"Workflow Automation Software","url":"https://nowen.ai/category/workflow-automation-software"},{"name":"Business Process Outsourcing Services","url":"https://nowen.ai/category/business-process-outsourcing-services"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-11T22:21:07.414Z","summary":"United Call Centers delivers multilingual customer experience and business process outsourcing services combining human expertise with AI and automation.","description":"United Call Centers provides end-to-end customer experience and business process outsourcing services for global brands and growing businesses. Its multilingual teams deliver customer care, sales, technical support, and back-office services through human expertise enhanced by AI and automation. The organization offers scalable, omnichannel operations designed to improve customer satisfaction, efficiency, and growth while maintaining secure, compliant, and people-centered service.","mission":"We revolutionize customer service by combining cutting-edge technology with human connection.","directory":{"industryName":"Business Process Outsourcing","agentCount":39,"indexable":true,"hubUrl":"https://nowen.ai/industry/business-process-outsourcing"},"categoryDirectory":{"name":"Customer Service Outsourcing Services","agentCount":44,"indexable":true,"url":"https://nowen.ai/category/customer-service-outsourcing-services"},"aiReaderFamilies":["OpenAI","Perplexity"],"products":[{"name":"Customer Care","anchor":"product-customer-care","type":"Service","url":"https://unitedcallcenters.eu/services/customer-care/","summary":"Delivers responsive multilingual support across channels, strengthens customer loyalty, and scales service operations around the clock.","description":"United Call Centers provides customer experience outsourcing for enterprises and growing businesses. Native-speaking teams combine human expertise with AI-powered tools to deliver support across phone, email, live chat, social media, and messaging platforms. Services include 24/7 multilingual coverage, dedicated or shared teams, intelligent routing, and integration with CRM, ticketing, and analytics platforms. Operations can scale with business growth and include customer service, complaints handling, and sales support.","pricing":{},"features":[{"name":"Omnichannel support","value":"Support Customers Across Every Channel","valueDescription":"Customers can contact the service through preferred channels while businesses provide a consistent support experience across phone and digital interactions."},{"name":"Multilingual support","value":"Serve Customers In 40+ Languages","valueDescription":"Native-level fluency and cultural understanding help businesses support customers across international markets."},{"name":"24/7 global coverage","value":"Provide Support Around The Clock","valueDescription":"Round-the-clock coverage across time zones helps businesses remain available whenever customers need support."},{"name":"AI-enhanced customer care","value":"Enhance Service With AI And Human Expertise","valueDescription":"AI tools and automation support service operations while experienced agents provide empathy, cultural understanding, and problem-solving skills."},{"name":"Flexible team models","value":"Choose A Team Model That Fits","valueDescription":"Businesses can select dedicated, shared, or hybrid teams and tailor the setup to their objectives and service requirements."},{"name":"Scalable service operations","value":"Scale Support As Demand Changes","valueDescription":"Flexible operations adjust to changing contact volumes and business growth, helping align support capacity with requirements."},{"name":"System integration","value":"Connect Support With Business Systems","valueDescription":"Compatibility with CRM, ticketing, and analytics platforms connects customer support with existing business systems."},{"name":"Data-driven reporting","value":"Turn Customer Data Into Actionable Insights","valueDescription":"Tailored reporting helps businesses identify trends, inefficiencies, and opportunities to inform decisions and process improvements."},{"name":"Complaints handling","value":"Handle Customer Complaints With Care","valueDescription":"Customer service teams manage complaints as part of multilingual support, helping ensure customers receive assistance throughout their interactions."}],"marketCategories":[{"name":"Customer Service Outsourcing Services","url":"https://nowen.ai/category/customer-service-outsourcing-services"}]},{"name":"Sales","anchor":"product-sales","type":"Service","url":"https://unitedcallcenters.eu/services/sales/","summary":"Expands market reach, engages qualified prospects, and supports conversions with scalable multilingual sales services.","description":"United Call Centers provides tailored B2B and B2C sales outsourcing for international growth. Its multilingual teams support the sales journey from lead generation, qualification, and appointment setting through telesales, pipeline management, account management, and customer success. Services also include remote inside sales, upselling and cross-selling, eCommerce sales support, and data-driven market research. Teams work in over 40 languages and can integrate with CRM, ticketing, and analytics platforms.","pricing":{},"features":[{"name":"Multilingual sales outsourcing","value":"Expand Into New Markets","valueDescription":"Engage customers across markets with native-level support in over 40 languages and sales outsourcing tailored to B2B or B2C operations."},{"name":"Lead generation and qualification","value":"Find And Qualify Prospects","valueDescription":"Use targeted outreach and data analysis to identify, qualify, and nurture prospects for the sales funnel."},{"name":"Telemarketing and telesales","value":"Reach Prospects And Close Deals","valueDescription":"Use multilingual sales outreach to build customer connections, identify opportunities, and help close deals."},{"name":"Appointment setting","value":"Book Qualified Meetings","valueDescription":"Schedule qualified meetings with targeted prospects to develop sales opportunities and partnerships."},{"name":"Remote inside sales","value":"Build Relationships And Close Deals","valueDescription":"Support remote sales conversations with human expertise and AI-driven insights to help build relationships and close deals."},{"name":"Pipeline management","value":"Track And Forecast Sales","valueDescription":"Use real-time pipeline visibility and AI forecasting to monitor sales activity and support faster conversions."},{"name":"Upselling and cross-selling","value":"Grow Customer Value","valueDescription":"Tailored offers help identify additional sales opportunities, support customer loyalty, and increase customer lifetime value."},{"name":"eCommerce sales support","value":"Support Online Store Customers","valueDescription":"Manage customer inquiries, shipping updates, and complaints while identifying opportunities to upsell and support retention."},{"name":"Data-driven market research","value":"Uncover Market Opportunities","valueDescription":"Analytics and expert insights help enrich B2B data, identify buyer personas, and refine sales outreach and targeting."},{"name":"Account management","value":"Manage Customer Accounts","valueDescription":"Extend sales support to account management as part of an end-to-end outsourced sales service."},{"name":"Customer success","value":"Support Customer Success","valueDescription":"Include customer success support in the sales journey to help maintain relationships beyond the initial sale."}]},{"name":"Aiden Agent","anchor":"product-aiden-agent","type":"Platform","url":"https://unitedcallcenters.eu/services/aiden-agent/","summary":"Automates multilingual customer support around the clock, helping reduce waiting and agent workload while scaling personalized service.","description":"Aiden Agent is a production-ready AI customer care solution for voice and text. It ranges from free-speech Smart IVR and knowledge-based voice and chat FAQs to Agentic AI for multi-step interactions, including orders, payments, returns, and outbound calls. It supports 24/7 service in more than 40 languages, integrates with CRM, webshop, and ERP systems, and can transfer complex interactions to human agents with context. Its hybrid architecture combines rule-based workflows with generative AI for consistent, brand-aligned conversations. The company reports that its AI-based customer care solutions can achieve up to 40% greater cost efficiency than traditional human support.","pricing":{},"features":[{"name":"Agentic transaction handling","value":"Automate Orders, Payments, And Returns","valueDescription":"Handle customer transactions through an integrated AI agent, including orders, payments, and returns, as well as outbound calls and callbacks."},{"name":"Customer interaction automation","value":"Automate Customer Interactions And Reduce Workload","valueDescription":"Automating customer communications helps reduce operator workload and lets human agents focus on complex issues and personalized support."},{"name":"Multilingual, 24/7 service","value":"Serve Customers Around The Clock","valueDescription":"Provide assistance at any hour, including nights, weekends, and seasonal demand peaks, across more than 40 languages."},{"name":"Hybrid AI conversation architecture","value":"Balance Guided Workflows With Natural Conversations","valueDescription":"Use rule-based workflows alongside generative AI to support compliance, consistent messaging, and natural interactions."},{"name":"CRM, webshop, and ERP integration","value":"Connect Customer Service To Business Systems","valueDescription":"Connect customer interactions with CRM, webshop, and ERP systems to support real-time service and integrated transactions."},{"name":"Free-speech IVR and call routing","value":"Route Calls Without Button-Press Menus","valueDescription":"Let customers explain their needs in their own words and route them quickly, reducing basic call handling for agents."},{"name":"Knowledge-based voice FAQ","value":"Answer Voice Questions From Your Knowledge Base","valueDescription":"Give customers brand-consistent spoken answers based on organizational knowledge, with a human agent available for complex issues."},{"name":"Knowledge-based chat FAQ","value":"Provide Instant Answers Across Chat Channels","valueDescription":"Deliver content-based, brand-aligned answers through chat interfaces and transfer complex conversations to live agents when needed."},{"name":"Contextual human-agent escalation","value":"Escalate Complex Issues With Context","valueDescription":"Transfer complex interactions to human agents with context, supporting continuity when automated service needs assistance."},{"name":"Scalable, secure operations","value":"Scale Service With Enterprise-Grade Controls","valueDescription":"Support high volumes and changing demand while maintaining data protection, GDPR compliance, and role-based access controls."},{"name":"Conversation analytics and quality monitoring","value":"Track Sentiment And Service Quality","valueDescription":"Use analytics, sentiment tracking, and quality checks to monitor interactions and support ongoing optimization."}]},{"name":"Aiden CSAT","anchor":"product-aiden-csat","type":"Platform","url":"https://unitedcallcenters.eu/services/aiden-csat/","summary":"Turns customer feedback into satisfaction insights that help teams identify root causes, anticipate churn, and improve customer experience.","description":"Aiden CSAT uses AI to analyze open-ended text and voice feedback from chat, email, voice, and web. It converts unstructured input into real-time CSAT and NPS ratings, detects mixed emotions, and categorizes feedback by product, service, user experience, and other areas. Support for more than 40 languages and integrations with CRM, chat systems, and BI dashboards help teams access customer intelligence across markets. Real-time dashboards and predictive analytics help identify trends, customer needs, and churn risks, while a response confirmation loop supports ongoing customer engagement.","pricing":{},"features":[{"name":"Text and voice feedback analysis","value":"Convert Feedback Into CSAT And NPS Scores","valueDescription":"Turn customer comments and voice feedback into real-time satisfaction and NPS ratings, helping teams understand customer experience beyond basic survey scores."},{"name":"Sentiment and emotion detection","value":"Reveal Nuanced Customer Sentiment","valueDescription":"Identify mixed emotions and subtleties in feedback to better understand what drives satisfaction or frustration."},{"name":"Predictive customer insights","value":"Predict Churn And Customer Needs","valueDescription":"Use predictive insights from customer feedback and trends to spot potential churn risks and anticipate customer needs."},{"name":"Feedback categorization","value":"Organize Feedback By Key Categories","valueDescription":"Group feedback across products, services, and user experience so teams can locate trends and identify influences on customer sentiment."},{"name":"Multilingual analysis","value":"Analyze Feedback In 40+ Languages","valueDescription":"Capture and analyze feedback across more than 40 languages to support insight gathering across international markets."},{"name":"Real-time dashboards","value":"Monitor Customer Experience In Real Time","valueDescription":"View customer experience insights as they emerge, helping teams monitor risks, support retention, and identify growth opportunities."},{"name":"Business system integration","value":"Connect Insights To Business Systems","valueDescription":"Make customer intelligence accessible through integrations with CRM, chat, and BI tools, including Salesforce, Zendesk, and Power BI."},{"name":"Response confirmation loop","value":"Confirm Customer Responses","valueDescription":"Use a response confirmation loop to support ongoing customer engagement during feedback interactions."}]},{"name":"Aiden Apps","anchor":"product-aiden-apps","type":"Platform","url":"https://unitedcallcenters.eu/services/aiden-apps/","summary":"Streamlines business workflows, supports customer engagement, and helps teams improve efficiency and gain actionable insights through an integrated application suite.","description":"Aiden Apps is United Call Centers’ innovation hub of enterprise-grade, AI-ready business platforms, built on more than 25 years of global customer service expertise. Its applications streamline workflows and operational processes, support customer engagement, and provide real-time insights. The suite includes Interevo for field operations, Swapcom for device sales and warranty management, and SnapLink for real-time visual support through photo and video sharing. The suite supports enterprise integration, security, scalable operations, and multilingual use.","pricing":{},"features":[{"name":"Configurable workflows","value":"Adapt Workflows To Field Operations","valueDescription":"Configure workflows around business processes and change them without development or vendor lock-in, helping field teams handle interactions consistently."},{"name":"Automated warranty claims management","value":"Process Warranty Claims Through Digital Workflows","valueDescription":"Move warranty claims through digital approval processes, reducing manual handling and helping teams resolve cases more quickly."},{"name":"Digital workflow automation","value":"Digitize Processes And Reduce Manual Administration","valueDescription":"Automate operational workflows to reduce paperwork, errors, and administrative effort. Swapcom reports substantial reductions in transaction processing time and more than 80% less administration time."},{"name":"AI-powered workflow automation","value":"Automate Workflows And Reduce Manual Processes","valueDescription":"Use AI-ready applications to streamline workflows and reduce manual processes across business operations."},{"name":"Enterprise security and reliability","value":"Protect Data And Support Continuity","valueDescription":"Safeguard information through stated security protections and secure data handling, with automated backups supporting operational continuity."},{"name":"Device sales and warranty management","value":"Simplify Device Sales And Warranty Processes","valueDescription":"Manage device sales and warranty processes through tools designed to simplify retail and aftersales operations."},{"name":"Customer and device registration","value":"Register Customers And Devices In One Step","valueDescription":"Capture customer and product information together, including through scanning, to speed registration and reduce manual data entry."},{"name":"Product lifecycle traceability and ESG readiness","value":"Improve Traceability And Prepare For ESG Reporting","valueDescription":"Generate digital records through operations to support lifecycle transparency, auditable processes, and preparation for ESG reporting and applicable requirements."},{"name":"Circular product lifecycle workflows","value":"Support Product Exchanges And Extend Lifecycles","valueDescription":"Manage digital replacements and exchanges to support circular workflows and responsible product handling instead of unnecessary disposal."},{"name":"Real-time visual support","value":"Resolve Issues With Visual Context","valueDescription":"Visual information helps agents assess customer issues, provide more accurate support, and make informed routing and prioritization decisions."},{"name":"App-free browser access and secure SMS links","value":"Share Media Without Installing An App","valueDescription":"Customers can join a session by opening a link, avoiding downloads and setup that could add friction to support."},{"name":"Field operations management","value":"Guide Field Teams And Improve Productivity","valueDescription":"Support field teams with guided workflows and connected interactions while enabling collaboration across departments."},{"name":"Real-time analytics and operational visibility","value":"Gain Real-Time Operational Insights","valueDescription":"Use dashboards and analytics to review field activity, operational performance, registrations, claims, and products, supporting informed decisions and process improvements."},{"name":"Data validation and identification","value":"Capture Reliable Field Data","valueDescription":"Validate information as it is collected to help improve data quality and reporting completeness."},{"name":"GPS-based field intelligence","value":"Verify On-Site Field Activity","valueDescription":"Use location-aware tools to gain transparency into field activity and verify execution."},{"name":"Enterprise system integrations","value":"Connect Existing Business Systems","valueDescription":"Connect applications with existing enterprise systems to support data flow across business operations."},{"name":"Customer engagement and data capture","value":"Engage Customers And Capture Insights","valueDescription":"Equip field teams with registration, surveys, knowledge, and marketing tools to support customer engagement and capture useful information."},{"name":"Device sales logging","value":"Log Device Sales With Key Purchase Details","valueDescription":"Keep product type, purchase date, and codes in a digital sales record to support service and warranty processes."},{"name":"QR code verification","value":"Verify Warranty Replacements With QR Scanning","valueDescription":"Validate replacement transactions at retail locations using QR codes, supporting reliable service and clear records."},{"name":"AI-assisted retail support","value":"Give Retail Staff Instant AI-Assisted Answers","valueDescription":"Help retail staff access answers and support for common questions and complex processes, reducing training needs and helping resolve issues."},{"name":"Automatic caller matching","value":"Match Uploads To Callers Automatically","valueDescription":"Media is associated with the caller using their phone number, reducing manual effort and helping agents access relevant visual information."},{"name":"Workforce gamification","value":"Motivate Field And Sales Teams","valueDescription":"Provide measurable goals and immediate feedback to support team engagement and productivity."},{"name":"Scalable, multilingual operations","value":"Scale Operations Across Global Teams","valueDescription":"Use scalable, multilingual applications designed to support enterprise operations and expansion across teams, brands, and markets."},{"name":"Flexible media uploads","value":"Capture Multiple Views And Upload Videos Easily","valueDescription":"Customers can share multiple photos and videos in their existing format, giving support teams additional visual details without a conversion step."},{"name":"Third-party partner collaboration","value":"Include Approved Partners In Support","valueDescription":"Bring approved external partners into the same support flow, extending visual collaboration beyond the contact centre."},{"name":"Multi-recipient media notifications","value":"Notify Relevant People Automatically","valueDescription":"Configured recipients can receive uploaded media by email, helping ensure relevant people are informed even if they are not dashboard users."}],"marketCategories":[{"name":"Workflow Automation Software","url":"https://nowen.ai/category/workflow-automation-software"}]},{"name":"SuperchargeU","anchor":"product-superchargeu","type":"Platform","url":"https://unitedcallcenters.eu/services/superchargeu/","summary":"Helps teams find and share knowledge faster, onboard employees, and deliver consistent support through a secure collaborative hub.","description":"SuperchargeU is an AI-powered knowledge management platform that centralizes organizational information in a secure hub. It helps teams find contextual answers through full-text and AI-powered search, create and organize content, and collaborate through discussions, favorites, and quick-access lists. Two-factor authentication and permission controls support secure knowledge sharing, while real-time notifications keep teams informed. The platform is designed to accelerate onboarding, support consistent customer service, and scale across industries and global teams.","pricing":{},"features":[{"name":"AI-powered knowledge search","value":"Find Relevant Answers Faster","valueDescription":"Employees can retrieve contextual information without searching through folders, documents, or internal platforms, spending less time looking for information."},{"name":"Centralized knowledge management","value":"Centralize And Organize Organizational Knowledge","valueDescription":"A shared, structured hub gives teams a central place to access and use organizational information, reducing silos and scattered content."},{"name":"Secure access controls","value":"Protect Access To Knowledge","valueDescription":"Two-factor authentication and permission controls help organizations manage access to knowledge shared through the platform."},{"name":"Team collaboration","value":"Collaborate Around Shared Knowledge","valueDescription":"Comments and discussions support collaboration, while favorites and quick-access lists help users return to important information."},{"name":"Employee onboarding support","value":"Accelerate Employee Onboarding","valueDescription":"Searchable knowledge and easy-to-browse categories help new employees find relevant information, supporting faster onboarding and reduced training time."},{"name":"AI-powered content creation","value":"Create Knowledge Content","valueDescription":"AI-powered content creation gives teams a way to create knowledge content within the platform."},{"name":"Real-time notifications","value":"Stay Informed About Updates","valueDescription":"Automated notifications and real-time updates help teams stay aware of important changes and information."},{"name":"Scalable knowledge management","value":"Scale Knowledge Sharing Across Teams","valueDescription":"The platform is designed for global teams and use across industries, helping organizations extend knowledge management as their needs grow."},{"name":"Knowledge analytics","value":"Guide Continuous Improvement","valueDescription":"Analytics-driven insights support organizations in reviewing and improving knowledge management."}]},{"name":"Specialized Services","anchor":"product-specialized-services","type":"Service","url":"https://unitedcallcenters.eu/services/specialized-services/","summary":"Supports operational efficiency, customer experience, and global growth through technology, HR, translation, branding, and marketing services.","description":"United Call Centers provides business growth services spanning custom software development, RPA automation, AI chat systems, HR outsourcing, translation, branding, and marketing. These tailored solutions help businesses optimize operations, improve customer experience, and support global expansion.","pricing":{},"features":[{"name":"Custom software development","value":"Optimize Operations With Tailored Software","valueDescription":"Custom software solutions are designed to optimize business operations and support expansion into global markets."},{"name":"RPA automation","value":"Automate Repetitive Tasks And Reduce Costs","valueDescription":"RPA and automation tools streamline repetitive operational tasks, helping businesses save time and reduce costs."},{"name":"AI chat systems","value":"Provide 24/7 Support And Sales","valueDescription":"Customizable AI chat systems support customers and sales around the clock while helping reduce costs and increase conversions."},{"name":"HR outsourcing","value":"Streamline Recruitment Payroll And Staffing","valueDescription":"HR outsourcing and automation support recruitment, payroll, and staffing, helping simplify operations and reduce overhead."},{"name":"Brand identity development","value":"Build A Consistent Brand Identity","valueDescription":"Develop a recognizable, consistent brand identity to support visibility, customer attraction, and loyalty."},{"name":"Campaign design","value":"Improve Engagement And Campaign ROI","valueDescription":"Data-driven campaign and interface design aims to increase engagement, enhance user experience, and improve ROI."},{"name":"Multichannel marketing","value":"Reach Customers Across Multiple Channels","valueDescription":"Marketing support spans websites, eCommerce, chatbots, and social campaigns to help brands engage customers and grow across channels."},{"name":"Translation services","value":"Connect With Customers Across Languages","valueDescription":"Translation services and multilingual support help businesses communicate in more than 40 languages and expand across borders."}],"marketCategories":[{"name":"Business Process Outsourcing Services","url":"https://nowen.ai/category/business-process-outsourcing-services"}]},{"name":"Project Spark","anchor":"product-project-spark","type":"Platform","url":"https://unitedcallcenters.eu/project-spark/","summary":"Delegates operational workflows to AI, reducing coordination and execution effort so employees can focus on decisions that create business value.","description":"Project Spark is an internal AI platform that helps employees delegate operational workflows through natural-language requests. Operating in a fully controlled on-premise environment powered by NVIDIA’s AI-optimized supercomputing infrastructure, it can retrieve internal knowledge, prepare materials and communications, and complete actions across connected systems. Employees retain control through approvals, supervision, and strategic decision-making. In an internal evaluation of an FMCG sales workflow, operational execution time was reduced by up to 95%.","pricing":{},"features":[{"name":"Natural-language workflow delegation","value":"Delegate Work With Simple Natural-Language Requests","valueDescription":"Employees can describe a business objective in everyday language and delegate operational work to the platform."},{"name":"Operational workflow execution","value":"Execute Tasks Across Connected Systems","valueDescription":"The platform can retrieve information, prepare materials, create communications, and complete actions across connected systems, reducing manual work between tasks."},{"name":"Controlled on-premise AI infrastructure","value":"Run AI Within A Controlled On-Premise Environment","valueDescription":"The platform operates in a described fully controlled on-premise environment using NVIDIA’s AI-optimized supercomputing infrastructure."},{"name":"Workflow coordination reduction","value":"Reduce Operational Execution Time By Up To 95%","valueDescription":"The reported time reduction came from eliminating manual coordination between tasks. UCC reports operational execution time reductions of up to 95% in an internal workflow evaluation."},{"name":"Internal knowledge retrieval","value":"Retrieve Relevant Internal Knowledge","valueDescription":"Find relevant information and references from internal knowledge sources to assemble materials suited to business objectives."},{"name":"Employee approvals and supervision","value":"Keep Employees In Control Of AI Work","valueDescription":"Employees can delegate execution tasks while retaining control over approvals, supervision, and strategic decisions."}],"marketCategories":[{"name":"Workflow Automation Software","url":"https://nowen.ai/category/workflow-automation-software"}]},{"name":"Aiden Analytics","anchor":"product-aiden-analytics","type":"Platform","url":"https://unitedcallcenters.eu/ucc-wins-the-titan-business-awards-in-the-customer-service-ai-category/","summary":"Provides real-time customer sentiment visibility to support proactive complaint management, risk mitigation, and improved customer experience.","description":"Aiden Analytics monitors company communications and analyzes customer mood to gauge embedded Net Promoter Scores in real time. It provides visibility and supports proactive complaint management based on predefined protocols, helping organizations mitigate legal and quality risks, reduce complaints, improve customer experience, optimize costs, and increase revenue.","pricing":{},"features":[{"name":"Communication monitoring","value":"Monitor Customer Communications","valueDescription":"Monitor company communications, including high volumes of calls, to support data-driven customer service operations."},{"name":"Real-time sentiment and NPS analysis","value":"Track Sentiment And NPS In Real Time","valueDescription":"Analyze customer mood and embedded NPS in real time, giving organizations current insight into customer experience."},{"name":"Protocol-based complaint management","value":"Manage Complaints Proactively","valueDescription":"Use predefined protocols to support proactive complaint management based on insights from monitored communications."},{"name":"Customer experience improvement","value":"Improve Customer Experience","valueDescription":"Turn communication and sentiment insights into opportunities to enhance customer experience."},{"name":"Communication visibility","value":"Improve Visibility Into Customer Communications","valueDescription":"Make communication monitoring more transparent, supporting a clearer view of customer interactions and emerging concerns."},{"name":"Legal and quality risk mitigation","value":"Mitigate Legal And Quality Risks","valueDescription":"Use real-time analytics and communication visibility to help mitigate legal and quality risks."},{"name":"Complaint reduction","value":"Reduce Customer Complaints","valueDescription":"Support proactive handling of customer issues, with the stated outcome of reducing complaints."},{"name":"Cost optimization","value":"Optimize Operating Costs","valueDescription":"Use analytics insights to support cost optimization in customer service operations."},{"name":"Revenue growth","value":"Increase Revenue","valueDescription":"Apply customer experience insights to support the stated goal of increasing revenue."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://unitedcallcenters.eu","text":"United Call Centers"},{"url":"https://unitedcallcenters.eu/services/customer-care/","text":"Customer Care"},{"url":"https://unitedcallcenters.eu/services/sales/","text":"Sales"},{"url":"https://unitedcallcenters.eu/services/aiden-agent/","text":"Aiden Agent"},{"url":"https://unitedcallcenters.eu/services/aiden-csat/","text":"Aiden CSAT"},{"url":"https://unitedcallcenters.eu/services/aiden-apps/","text":"Aiden Apps"},{"url":"https://unitedcallcenters.eu/services/superchargeu/","text":"SuperchargeU"},{"url":"https://unitedcallcenters.eu/services/specialized-services/","text":"Specialized Services"},{"url":"https://unitedcallcenters.eu/project-spark/","text":"Project Spark"},{"url":"https://unitedcallcenters.eu/ucc-wins-the-titan-business-awards-in-the-customer-service-ai-category/","text":"Aiden Analytics"}]}