TierPoint

Improve Azure efficiency, security, and resilience while freeing internal teams to focus on innovation and business priorities.

Rely on certified experts to manage and secure AWS environments, optimize cloud costs, support recovery, and give internal teams more time to focus on innovation.

Run critical workloads on dedicated infrastructure with expert 24/7 management, improving control and performance while reducing operational complexity.

Extend Azure into TierPoint data centers with managed hybrid infrastructure, workload flexibility, integrated security, and business continuity support.

Scale cloud resources with demand, manage costs through usage-based billing, and support resilience with redundant infrastructure and expert management.

Connect workloads to public clouds with managed, high-speed links that support reliable performance, lower latency, and simpler hybrid networking.

Scale secure, high-performance storage as needed, reduce upfront infrastructure costs, and rely on managed operations and high availability.

Deploy and operate SAP environments with expert support, tailored security, and private cloud options while reducing the burden on internal IT teams.

Keep Microsoft 365 applications optimized, secure, and supported so employees can collaborate across mobile, remote, and office-based settings.

Provide users with consistent, high-performance desktop environments from anywhere while supporting a growing remote workforce.

Strengthen cyber defenses with unified threat visibility, AI-powered detection, expert response, and round-the-clock protection.

Help protect sensitive data and address regulatory requirements with secure facilities, regulatory guidance, and certified security resources.

Choose a cloud mix suited to your workloads and advance migration to support business transformation and innovation.

Support cloud migration, application innovation, and scalable Azure solutions with consulting tailored to business needs.

Get expert help designing, implementing, managing, and securing AWS environments to support cloud adoption and business priorities.

Understand security gaps, improve your security posture, and address compliance requirements with tailored guidance.

Plan for business continuity and disaster recovery to mitigate risk, support business resumption, and improve organizational resiliency.

Modernize applications with expert strategy and cloud technologies to improve efficiency, lower costs, and advance business outcomes.

Turn data into timely insights that support better business decisions and help organizations derive greater value from analytics.

Streamline and automate software development to shorten delivery cycles, accelerate time-to-market, and support innovation.

Restore supported workloads quickly, minimize downtime and data loss, and strengthen business continuity with flexible cloud recovery options.

Help maintain data availability with enterprise-grade backups for workloads across cloud and on-premises environments.

Safeguard Microsoft 365 data and reduce the risk of data loss and downtime.

Extend Veeam backup infrastructure with hosted offsite backups in a TierPoint data center.

Keep MySQL and SQL databases available, protected, and performing well with monitoring, management, and technical support.

Provide round-the-clock end-user support to reduce overhead, improve support services, and increase employee productivity.

Keep Windows, Linux, and UNIX platforms current and secure with expert patching, configuration changes, and license renewals.

Deploy equipment in secure, reliable data centers without the cost and effort of building and operating an on-premises facility.

Connect data centers, public clouds, and users with fast, reliable network services designed to support low-latency experiences.

Maintain VMware operations, reduce transition risk, and plan licensing, modernization, migration, or hybrid options.

Help partners preserve client relationships and service continuity while TierPoint provides an authorized VMware cloud and compliance foundation.

Expand IT capabilities and bandwidth with specialized expertise, freeing internal teams to focus on strategic and revenue-building work.

Azure Managed Services

TierPoint designs and manages custom Microsoft Azure environments, combining cloud strategy, governance, and daily infrastructure operations with cost optimization, security and compliance management, configuration and change management, and 24/7 support. The service also supports Azure migrations and implementation, testing, and management of Azure Site Recovery for supported workloads.

• Offload Daily Azure Operations
  Delegate infrastructure operations and routine tasks to TierPoint so internal teams can focus on business priorities.
• Access Expert Support Anytime
  Get round-the-clock assistance from certified Azure experts, with issues prioritized and escalated quickly.
• Identify Azure Savings Opportunities
  Review cloud usage and recommendations to manage Azure spending and identify opportunities to reduce expenses.
• Strengthen Azure Security Controls
  Apply security monitoring, policies, patching, and compliance practices to help protect Azure infrastructure and support organizational requirements.
• Manage Azure Changes Smoothly
  Keep Azure resources responsive to changing requirements through managed configuration, deployment, and orchestration.
• Prepare Supported Workloads For Recovery
  Implement and test a recovery setup for supported workloads, and manage it as requirements evolve.
• Plan And Advance Azure Adoption
  Get strategy and migration support aligned with business goals, from planning and architecture guidance through execution.
• Accelerate Azure Operations
  Use automation and modern operating practices to support efficient Azure operations and cloud initiatives.
• Choose Azure Support That Fits
  Select a plan suited to organizational needs, from advisory and billing support to proactive management and advanced engineering.

AWS Managed Services

TierPoint’s AWS Managed Services help organizations operate, secure, and optimize AWS environments. Certified experts manage infrastructure, configuration and change, monitoring, security, and disaster recovery, with 24/7 support. Essential, Professional, and Premium service levels range from billing and cloud insights to environment management, proactive remediation, architecture advisory, and advanced engineering. TierPoint also supports AWS strategy, modern operations, and cost efficiency through usage analysis and recommendations.

• Manage AWS Infrastructure
  Offload AWS provisioning, scaling, performance tuning, and patch management so internal teams can focus on innovation.
• Get Expert Support
  Access AWS-certified experts 24/7 for assistance and issue resolution.
• Protect AWS Environments
  Apply security practices and controls to help protect AWS data and operations and support applicable requirements.
• Reduce AWS Costs
  Identify savings opportunities through right-sizing, storage optimization, configuration corrections, and ongoing usage analysis.
• Control AWS Changes
  Apply consistent configuration and change practices to support governance, control, and agility.
• Recover Supported Workloads
  Prepare and test recovery for supported workloads across on-premises, AWS, and other supported environments.
• Choose The Right Support
  Select service levels suited to your needs, from cloud insights and billing support to proactive management and advanced engineering.
• Tailor Your AWS Strategy
  Align AWS infrastructure, technology, and processes with organizational requirements.
• Monitor AWS Environments
  Gain ongoing visibility and management, with proactive monitoring and remediation available in selected service levels.
• Modernize Cloud Operations
  Adopt cloud technologies and operating approaches to support innovation and efficient operations.

Managed Private Cloud

TierPoint provides dedicated private cloud infrastructure tailored to workload, performance, security, compliance, and operational requirements. Customers can choose VMware or Nutanix platforms, with support for assessment, design, migration, implementation, optimization, and 24/7 monitoring and management. The service supports mission-critical and security-sensitive workloads and can connect with public cloud, colocation, security, backup, disaster recovery, and edge infrastructure.

• Run Critical Workloads With Greater Control
  Dedicated resources support workloads requiring predictable performance, high availability, and greater infrastructure control.
• Offload Day-To-Day Infrastructure Management
  TierPoint experts manage the environment around the clock, freeing customer teams to focus on strategic priorities.
• Plan And Migrate Workloads With Expert Support
  Get support from strategy and environment design through migration and implementation.
• Choose A Platform That Fits Your Strategy
  Choose VMware or Nutanix infrastructure according to existing environments and future strategy.
• Place Workloads In Secure, Compliant Facilities
  Secure facilities and audited controls support critical applications and data.
• Keep Infrastructure Efficient As Needs Change
  Align private cloud resources with workload requirements and evolving operational needs.
• Connect Private Cloud With Other Environments
  Integrate private cloud with public cloud and other infrastructure as part of a broader hybrid environment.
• Scale Resources As Requirements Evolve
  Expand private cloud capacity as needs change without procuring and operating underlying physical infrastructure.
• Strengthen Resilience For Critical Workloads
  Connect private cloud with backup and disaster recovery services to support workload resilience and recovery planning.

Managed Azure Local

TierPoint’s Managed Azure Local extends Azure capabilities into private infrastructure hosted in its U.S. data centers. TierPoint manages deployment, configuration, maintenance, monitoring, troubleshooting, security updates, and compliance. Azure Arc supports management, automation, and orchestration across public and private environments, while Azure Site Recovery helps protect critical workloads. The service combines high-performance hardware, hybrid workload flexibility, Microsoft security tools, and optional Everpure architecture for independently scalable compute and storage.

• Extend Azure Services Locally
  Run Azure capabilities in private infrastructure hosted in TierPoint data centers.
• Offload Day-To-Day Management
  Rely on TierPoint to handle core operational responsibilities across the Azure Local environment.
• Manage Hybrid Workloads Centrally
  Use a unified view and management approach across workloads and data in the Azure hybrid environment.
• Protect Critical Workloads
  Prepare critical workloads for recovery when service interruptions or outages occur.
• Deploy Workloads Across Environments
  Place applications across public and private environments to address business and infrastructure needs.
• Strengthen Hybrid Cloud Security
  Apply Microsoft tools for posture monitoring, security event management, and workload threat protection.
• Scale Compute And Storage Separately
  Adjust compute and storage independently to support performance, scalability, and operational flexibility.
• Support High-Performance Deployments
  Use managed data center infrastructure and direct Azure connectivity options for hybrid deployments.
• Access 24/7 Expert Support
  Get assistance from TierPoint engineers and security professionals, with support escalation to Microsoft when needed.
• Integrate Azure And Dell
  Rely on TierPoint experts to integrate the Microsoft and Dell solution.

Multitenant Cloud Services

TierPoint Multitenant Cloud Services provide managed cloud resources on shared infrastructure for mission-critical applications, e-commerce, disaster recovery, and backup workloads. Redundant systems are backed by a service level agreement. Customers can scale memory, storage, and CPU on demand, use pay-as-you-go billing, and work with TierPoint experts to design, implement, and manage their environment.

• Support Workload Availability
  Redundant systems and stated availability commitments support access to cloud workloads.
• Scale Resources As Demand Changes
  Adjust capacity for peak workloads, projects, and seasonal demand, then reduce resources when they are no longer needed.
• Isolate And Encrypt Customer Data
  Separate customer data through individual virtual data centers and physical and logical isolation, with encryption and facility security as additional protections.
• Align Cloud Costs With Usage
  Pay based on usage to support seasonal cost alignment and predictable budgeting.
• Delegate Cloud Design And Management
  Work with TierPoint experts to design, implement, and manage the environment, freeing internal staff for strategic projects.
• Choose Cloud Locations For Workload Needs
  Select a location for lower latency, disaster recovery, or geographic diversity.
• Extend Cloud Resilience With Managed Services
  Combine cloud with disaster recovery, backup, and managed security to support business continuity and protect virtualized workloads.
• Maintain And Tune Cloud Infrastructure
  Use regular maintenance and monitoring to keep cloud infrastructure managed.
• Manage Cloud Environments Through Self-Service Tools
  Access self-service environment management through the TierPoint Portal or vCloud Director.

Cloud Connectivity Services

TierPoint Cloud Connectivity Services provide direct, high-speed connections between workloads in TierPoint data centers and public cloud providers, bypassing the public Internet. Managed by TierPoint networking experts and powered by Megaport and Zayo, services connect to Azure, AWS, Google Cloud, and Oracle Cloud. Options include Cloud Connect Express, AWS Direct Connect from Seattle, and dark fiber or dedicated light-wave connections to carrier hotels in select markets. Redundant paths, failover, and end-to-end management support hybrid connectivity.

• Connect Directly To Major Public Clouds
  Link TierPoint infrastructure with public cloud workloads to support hybrid and multicloud strategies.
• Maintain Resilient Cloud Access
  Redundant connections and failover help reduce interruptions to mission-critical cloud resources.
• Bypass The Public Internet
  Use dedicated connections for more responsive and consistent data center-to-cloud connectivity.
• Simplify Network Management
  Rely on networking experts for implementation and ongoing operations across cloud, colocation, and network assets.
• Provision Connections In Minutes
  Deploy ports and virtual circuits quickly to launch services and scale connectivity.
• Access A Broad Provider Ecosystem
  Connect through a broad range of carriers and public cloud providers.
• Connect Seattle Workloads To AWS
  Establish a direct Seattle data center connection to AWS.
• Connect Directly To Multiple Carriers
  Use dedicated fiber to reach carrier hotels and multiple carriers in select markets.
• Reduce The Need For Multiple Circuits
  Streamline intercloud traffic and reduce the number of circuits needed.

Storage as a Service

TierPoint Managed Storage as a Service provides secure hybrid cloud storage on Everpure all-flash arrays in TierPoint data centers. Customers can choose shared or dedicated infrastructure, with SAN or NAS delivery for shared storage, and scale capacity on demand. Subscription billing charges for storage used. TierPoint provides 24/7 monitoring, capacity management, upgrades, alert response, and troubleshooting. Immutable snapshots support ransomware protection, and the service has a 99.99% availability SLA. Imaging as a Service is a healthcare imaging storage offering with predictable per-study pricing and performance and cost claims for PACS or VNA storage.

• Pay For The Storage You Use
  Align storage costs with capacity consumed and avoid upfront hardware purchases.
• Protect Data With Immutable Snapshots
  Use immutable snapshots to help prevent data loss and restore operations after an attempted attack.
• Access High-Performance Flash Storage
  Use high-performance flash arrays with tiers to suit different access requirements.
• Scale Capacity As Needs Change
  Expand storage as data needs grow and accommodate temporary demand without purchasing excess capacity in advance.
• Choose Shared Or Dedicated Storage
  Select shared infrastructure for scalable capacity or dedicated infrastructure for isolation, low latency, and predictable performance.
• Offload Storage Monitoring And Maintenance
  Rely on TierPoint for continuous monitoring and ongoing storage operations.
• Maintain 99.99% Availability
  The availability SLA supports dependable access to storage for customer workloads.
• Improve Medical Imaging Storage
  Support growing imaging volumes with per-study pricing and reported improvements in study ingest, image opening, and six-year PACS or VNA storage cost.
• Connect Storage With Cloud And Recovery
  Integrate storage with cloud and disaster recovery services to support workload recovery.
• Support Faster Imaging Workflows
  High-performance, scalable imaging storage supports diagnostic workflows, image access, collaboration, and AI-driven analysis.
• Place Storage Across U.S. Markets
  Choose data center locations for dedicated storage and low-latency connectivity.
• Deploy Shared Storage Within Days
  Bring shared storage online quickly and scale capacity as needed.

SAP Managed Services

TierPoint’s SAP Managed Services support the design, deployment, implementation, management, and security of SAP environments, including deployment on TierPoint-managed private cloud. SAP and cloud experts help minimize disruption, support performance, and configure SAP security and privacy settings for organizational needs. Services also help reduce ERP migration and daily management burdens.

• Deploy SAP With Less Disruption
  Expert design and implementation support helps accelerate deployment while minimizing disruption.
• Maintain SAP Environment Performance
  Management services help maintain SAP environment performance and security.
• Configure SAP Security For Your Needs
  Configure SAP security and privacy settings according to organizational requirements.
• Host SAP On Managed Private Cloud
  Deploy ERP on a TierPoint-managed private cloud with expert support.
• Navigate ERP Migration With Expert Support
  Get expert support to avoid migration pitfalls and ease demands on internal IT.
• Free IT Teams For Strategic Projects
  Offload management and migration tasks so internal teams can focus on business-critical projects.

Microsoft 365 Managed Services

TierPoint’s Microsoft 365 managed services combine productivity and collaboration applications with cloud and security expertise. TierPoint configures and optimizes applications for each organization’s IT environment and performance and security objectives. Microsoft-certified experts provide 24/7 support, troubleshoot urgent problems in as little as 15 minutes, and help strengthen defenses against cyber threats and data loss.

• Optimize Applications For Your Environment
  Align application configuration with your IT environment and performance requirements.
• Strengthen Microsoft 365 Security
  Configure security settings to support organizational objectives and strengthen defenses against threats and data loss.
• Enable Flexible Workforce Collaboration
  Give employees access to applications for work across mobile, remote, and office settings.
• Access Certified Support Around The Clock
  Get round-the-clock technical support and rapid troubleshooting for urgent issues.

Virtual Desktop Services

TierPoint provides consistent, high-performance desktop environments accessible from anywhere. Its desktop-as-a-service offering is designed to grow alongside a remote workforce and help businesses withstand temporary or long-term interruptions.

• Deliver Consistent Desktop Performance
  Give users a consistent, high-performance desktop environment.
• Access Desktops From Anywhere
  Enable access to desktop environments from anywhere.
• Support Remote Work Through Change
  Scale desktop service with a remote workforce and help maintain access during interruptions.

TierPoint Adapt Platform

TierPoint Adapt Platform is a unified security platform combining AI-driven insights with human expertise to detect and respond to cyber threats. It provides a real-time view of the IT environment, response options, faster remediation, unified threat visibility, and 24/7 protection. Adapt services include managed detection and response, next-generation firewall, multi-factor authentication, antivirus and endpoint protection, SOC as a Service, and DDoS protection, including managed web application firewall services.

• Respond With Expert Support
  Combine security expertise with remediation and guided recovery to help address threats and incidents.
• Detect Threats Earlier
  AI-driven insights and a holistic view of the IT environment help organizations identify potential attacks and inform responses.
• Monitor Security Around The Clock
  Maintain continuous attention to threats and incidents through 24/7 monitoring.
• Outsource Security Operations Management
  Rely on a fully managed Security Operations Center for continuous monitoring, threat analysis, and incident response.
• Protect Applications From Attacks
  Inspect traffic and detect and mitigate multiple DDoS and application-layer attack types to help maintain availability.
• Protect Multiple Security Layers
  Choose services for network protection, secure logins, endpoint security, security operations, and defense against DDoS and application-layer attacks.
• Accelerate Threat Remediation
  Automated response and hands-on security expertise help reduce response time and support remediation.
• Protect Networks From Evolving Threats
  Use a tailored, proactively managed firewall to protect business networks and simplify firewall operations.
• Secure User And Application Logins
  Simplify and scale multifactor authentication while gaining visibility into device security posture.
• Protect Endpoints From Malware
  Use managed antivirus and endpoint controls to detect malware, protect data access, and manage endpoint security centrally.
• Reduce Security Alert Noise
  Reduce noise for internal teams while security experts monitor the environment and respond to threats.

Security Compliance Services

TierPoint’s security compliance services help organizations address regulatory requirements through secure and compliant data center facilities, regulatory expertise, guidance, and certified-security resources. Information security measures can support an organization’s overall compliance and help protect sensitive data.

• Maintain Regulatory Compliance
  Get support for addressing regulatory requirements across multiple industries.
• Navigate Regulatory Requirements
  Use regulatory guidance to address complex governance and compliance requirements.
• Support Compliance With Secure Facilities
  Rely on security expertise and facilities to support compliance efforts and help protect sensitive data.
• Customize Your Compliance Approach
  Work with experts to design a solution for your organization’s compliance requirements.

Hybrid Cloud Consulting

TierPoint’s hybrid cloud consulting identifies a mix of cloud solutions for workloads and business needs. As a cloud-agnostic advisor, TierPoint designs solutions aligned with transformation objectives and supports cloud migration.

• Match Cloud Resources To Workloads
  Select cloud solutions and resources suited to workload requirements to help reduce costs and waste while improving performance.
• Design A Cloud Mix For Your Goals
  Shape cloud solution design around transformation objectives.
• Advance Your Cloud Migration
  Get migration support as part of your cloud transformation.

Azure Consulting Services

TierPoint’s Azure Consulting Services support cloud migration, application innovation, and scalable business solutions. Offerings include a Well-Architected Framework review, cloud migration, Azure VDI, Azure Site Recovery, and Azure DevOps.

• Plan Scalable Azure Migrations
  Get migration and solution design support to advance business transformation and innovation.
• Advance Application Innovation
  Use Azure consulting to support application innovation and scalable business solutions.
• Review Azure Cloud Architecture
  Review Azure architecture through the Well-Architected Framework offering.
• Test Azure Recovery Plans
  Get assistance replicating supported workloads and testing recovery plans.
• Support Productive Work From Anywhere
  Use Azure VDI to provide tools designed to support productive work from anywhere.
• Streamline Azure DevOps Processes
  Use the Azure DevOps offering to streamline and automate processes.

AWS Consulting Services

TierPoint’s AWS Consulting Services help organizations design, implement, manage, and secure AWS environments with certified experts. Advisory teams provide solution design and migration services. Related capabilities include application modernization, data and analytics, and DevOps.

• Build And Manage AWS Environments
  Get certified expert assistance across AWS environment design, implementation, management, and security.
• Plan And Support AWS Migrations
  Access consulting and migration support for moving workloads to AWS.
• Modernize Cloud Applications
  Get help modernizing or creating applications to use cloud capabilities.
• Improve Cloud Data Analytics
  Get assistance updating analytics strategy and implementing tools and infrastructure.
• Implement DevOps Practices
  Get help implementing DevOps practices to support collaboration and software development.

Security Consulting

TierPoint’s security consultants assess IT security, identify vulnerabilities, and compare controls with best practices. They help prepare a tailored cybersecurity strategy, identify improvements, and review upgrades or modifications to optimize security posture and address compliance requirements.

• Assess Security And Identify Gaps
  Understand how controls compare with best practices and identify potential vulnerabilities and areas for improvement.
• Improve Your Security Posture
  Review practical upgrades and modifications with security consultants.
• Develop A Tailored Strategy
  Prepare a cybersecurity strategy around organizational needs.
• Address Compliance Requirements
  Get security guidance that helps address applicable compliance requirements.

Business Continuity and Disaster Recovery Consulting

TierPoint’s business continuity and disaster recovery consulting helps organizations address business risks with plans that consider vital processes. The service provides continuity and recovery planning and can help build an implementation plan to support business resumption and resiliency.

• Build A Continuity And Recovery Plan
  Create continuity and recovery plans with implementation guidance.
• Address Risks To Vital Processes
  Develop continuity plans that consider risks to the organization and its vital processes.
• Plan For Business Resumption
  Include business resumption in continuity and recovery planning.
• Mitigate Risk And Improve Resiliency
  Use continuity and recovery planning to mitigate risk and improve resiliency.

Application Modernization Services

TierPoint experts develop strategies to modernize applications and deliver business value. The service can modernize legacy applications or create new ones using containers, microservices, and serverless architecture. Public cloud application experts can architect and launch applications that advance business outcomes and use cloud security, flexibility, and scalability.

• Develop A Clear Modernization Strategy
  Define an application modernization strategy focused on business value.
• Adopt Modern Application Architectures
  Use modern architectures as approaches to application modernization and efficiency.
• Architect And Launch Applications
  Work with cloud application experts to architect and launch applications.
• Modernize Applications In The Cloud
  Migrate legacy applications or create new applications designed to use cloud capabilities.
• Improve Efficiency And Pursue Lower Costs
  Use modern technologies to maximize efficiency and pursue lower application costs.

Data and Analytics Consulting

TierPoint helps organizations create data analytics programs and derive value from data. Experts assist with big data, IoT, AI, and machine learning projects. For cloud analytics, TierPoint can update strategies and implement tools, infrastructure, and solutions to accelerate insights for business decision-making.

• Build Higher-Value Analytics Programs
  Develop a data analytics program with expert assistance.
• Modernize Cloud Analytics Capabilities
  Update cloud analytics strategy and implement supporting tools and infrastructure.
• Accelerate Insights For Better Decisions
  Improve access to timely insights to support better-informed business decisions.
• Advance Data And AI Projects
  Get expert support for data, IoT, AI, and machine learning initiatives.

DevOps Consulting

TierPoint helps organizations select DevOps strategies, tools, and platforms and implement practices that streamline and automate software development. The service supports continuous delivery, shorter development and innovation cycles, collaboration, and fewer silos to accelerate time-to-market.

• Choose The Right DevOps Approach
  Shape a DevOps approach with strategies, tools, and platforms suited to organizational goals.
• Accelerate Development And Innovation
  Shorten software development and innovation cycles to help accelerate time-to-market.
• Streamline Software Delivery
  Automate processes and support continuous delivery to shorten development and innovation cycles.
• Enable Collaboration Across Teams
  Support collaboration and reduce silos across teams involved in software development.

Disaster Recovery as a Service (DRaaS)

TierPoint DRaaS provides cloud-based recovery for applications, data, and infrastructure, with recovery times measured in minutes. Customers can choose configurations including failover to a TierPoint-managed cloud and recovery across public, private, or hybrid cloud environments. TierPoint helps implement, test, and manage recovery for supported workloads to maintain continuity and reduce the impact of disruptions.

• Recover Critical Workloads
  Restore supported applications, data, and infrastructure to help resume operations after a disruption.
• Reduce Recovery Time
  Recovery times measured in minutes help limit operational interruptions and resume business sooner.
• Choose Flexible Failover
  Select recovery configurations suited to workloads and infrastructure.
• Strengthen Business Continuity
  Prepare applications, data, and infrastructure for recovery to support business continuity.
• Test And Manage Recovery
  Get help implementing and testing recovery setups and managing supported workload recovery.
• Minimize Downtime And Data Loss
  Reduce the operational and data impact of disruptions through recovery planning.

Backup as a Service (BaaS)

TierPoint’s Backup as a Service provides enterprise-grade backup protection powered by Commvault for workloads across cloud and on-premises environments. Customer deployments have demonstrated faster backup and restore operations, including rapid virtual machine recovery.

• Protect Data With Commvault
  Provides enterprise-grade backup protection using Commvault.
• Back Up Workloads Across Environments
  Maintain backups across cloud and on-premises infrastructure.
• Help Maintain Data Availability
  Maintain workload backups to help ensure data availability.
• Accelerate Backup And Restore Operations
  A customer deployment reported faster operations and smaller virtual machine restores in about 15 minutes.
• Protect Virtualized Workloads
  Support backup replication and protection and recovery for critical VMware workloads.

Microsoft 365 Backup and Recovery

TierPoint’s Microsoft 365 Backup and Recovery service helps safeguard Microsoft 365 data through backup and recovery capabilities, reducing the risk of data loss and downtime.

• Safeguard Microsoft 365 Data
  Use backup and recovery capabilities to protect Microsoft 365 data and reduce data loss and downtime risk.

Veeam Cloud Connect

Veeam Cloud Connect extends a customer’s Veeam backup infrastructure with hosted offsite backups in a TierPoint data center. Customers can select TierPoint as the data repository in the Veeam Console.

• Store Backups Offsite
  Keep hosted Veeam backups offsite in a TierPoint data center.
• Select TierPoint As Repository
  Choose TierPoint as the data repository directly in the Veeam Console.

Database Management Services

TierPoint provides management services for MySQL and SQL databases, including monitoring, configuration, maintenance, and technical support, with a focus on availability, data protection, and performance.

• Protect Database Availability And Data
  Support database availability and protect data in managed environments.
• Monitor And Maintain Databases
  Support ongoing database operations through monitoring, configuration, and maintenance.
• Manage Database Performance
  Oversee database performance and access technical support for management needs.

Help Desk Services

TierPoint’s Help Desk Services provide 24/7, multi-tiered support for end users from U.S.-based technical professionals. The service is designed to reduce overhead, improve support services, and increase employee productivity.

• Access Support Around The Clock
  End users can receive multi-tiered technical support at any time.
• Reduce Overhead And Increase Productivity
  Provide end users with technical support while reducing overhead and supporting employee productivity.

Operating System Management

TierPoint experts help keep Windows, Linux, and UNIX platforms current and secure through operating system patches, configuration changes, and license renewals.

• Keep Operating Systems Current
  Apply patches and configuration changes to help keep supported platforms current and secure.
• Renew Operating System Licenses
  Maintain operating system licenses with renewal support.

Colocation Services

TierPoint Colocation Services let customers deploy hardware in secure, compliant data centers without constructing and managing their own facilities. Customers can choose cabinets, cages, or suites across a nationwide network. Facilities provide redundant power and cooling, carrier-neutral connectivity, cloud on-ramps, and on-site security. Remote Hands, available at select locations, lets customers delegate data center IT management and maintenance tasks to qualified on-site technicians and engineers, with 24/7 technical support.

• Support Uptime With Redundant Infrastructure
  Redundant power and cooling systems and backup generators help keep infrastructure available.
• Connect Through Diverse Network Options
  Use fiber access and carrier-neutral facilities to connect infrastructure and cloud services.
• Protect Equipment And Support Compliance
  Physical security and audited facility controls help safeguard equipment and support compliance requirements.
• Choose Space That Fits Your Needs
  Select available cabinets, cages, suites, and custom build-outs to suit data center requirements.
• Delegate On-Site IT Tasks
  Use qualified on-site support to handle data center IT tasks without requiring customer staff to be present.
• Select From Nationwide Facility Locations
  Choose a U.S. data center location that meets business requirements.
• Avoid Building And Managing Your Own Facility
  Avoid the expense and effort of constructing and operating an on-premises data center.
• Improve Performance With Low-Latency Connections
  Low-latency connections and edge locations can support performance and customer experience.

Network Services

TierPoint Network Services provide connectivity within and between data centers and to public clouds. TierPoint’s coast-to-coast network connects its data centers and offers low-latency, secure connectivity, including in second- and third-tier markets.

• Connect Data Center Locations
  Link infrastructure within and between TierPoint data centers.
• Connect To Public Clouds
  Extend network connectivity to public cloud services for connected hybrid IT environments.
• Reduce Network Latency
  Support low-latency connectivity to help improve user experiences.
• Access Carrier-Neutral Connections
  Use carrier-neutral connectivity and access a network ecosystem of carriers and cloud providers.

VMware Continuity

VMware Continuity helps organizations navigate changes to VMware licensing, partner programs, and operational models. TierPoint reviews the environment, provider status, and priorities, then evaluates continuity, modernization, migration, or hybrid options. Its complimentary assessment can clarify licensing and infrastructure considerations and identify a practical path forward. TierPoint can support existing environments, phased transitions, or migration to maintain continuity and minimize disruption.

• Maintain VMware Operations
  Choose a transition path that supports continuity while addressing provider, licensing, and infrastructure changes.
• Clarify Your VMware Path
  Assess continuity, modernization, migration, and hybrid options to inform decisions.
• Access Authorized VMware Services
  Use an authorized provider for VMware-based managed cloud services as licensing and partner requirements evolve.
• Evaluate Renewal Options Early
  Review whether partner, infrastructure, and licensing arrangements still fit business needs.
• Move Workloads With Less Disruption
  Get support assessing workloads and executing a migration or transition.
• Get VMware Support Around The Clock
  Access U.S.-based VMware experts for operational and strategy needs.
• Bridge VMware Decisions
  Navigate VMware decisions while working toward service continuity and a longer-term path.
• Use Nationwide VMware Infrastructure
  Choose deployment locations to address redundancy, performance, and data sovereignty needs.

VMware Partner Program

TierPoint’s VMware Partner Program is a co-delivery model for partners navigating changes to VMware Cloud Service Provider authorization. TierPoint provides authorization, VMware Cloud Foundation licensing, infrastructure, and a compliance framework, while partners retain customer relationships, account management, strategic guidance, and their own managed services. The program helps partners maintain continuity for existing clients without forced disruption.

• Deliver Authorized VMware Services
  Continue supporting VMware clients through TierPoint’s authorized status, licensing, infrastructure, and compliance framework.
• Keep Client Relationships
  Partners remain the primary relationship owner and continue managing accounts and delivering their services.
• Maintain Client Service Continuity
  Support existing clients and avoid unnecessary disruption as VMware service arrangements change.
• Continue Delivering Managed Services
  Maintain client engagement and managed services while TierPoint supplies the cloud platform and infrastructure.
• Protect Partner Engagement
  Preserve partner customer engagement with transparent disclosure of TierPoint’s infrastructure role.
• Access VMware Expertise
  Draw on experienced VMware teams and round-the-clock support for client environments.
• Choose Flexible Deployment Locations
  Select locations that address performance, compliance, and data sovereignty requirements.
• Start With A Confidential Conversation
  Discuss your situation with TierPoint before deciding on next steps.

IT Staff Augmentation

TierPoint’s IT staff augmentation helps organizations close skills gaps by supplementing teams with specialized expertise. Added capabilities and bandwidth give core teams more time for revenue-building activities and strategy. TierPoint experts can extend customer teams in areas including cloud services, cybersecurity, and disaster recovery.

• Access Specialized IT Skills
  Supplement your team with specialized expertise in relevant IT areas.
• Expand Team Capabilities And Bandwidth
  Add expertise and capacity to your IT team.
• Free Internal Teams For Strategic Work
  Let provider experts support IT needs while internal teams focus on revenue-building work and strategy.