The 20 MSP

Keep technology reliable, secure, and aligned with business goals while providing predictable IT costs and freeing teams to focus on growth.

Reduce the burden of regulatory compliance with expert guidance, compliant systems and processes, and layered cybersecurity.

Proactive, layered protection helps businesses detect and stop threats while safeguarding sensitive data from cyberattacks and social engineering.

Keep Apple devices secure, business-ready, and supported while simplifying management, sign-in, compliance, and IT costs.

Optimize print operations, reduce printing costs, improve document workflows, and strengthen print security.

Streamline workflows, improve collaboration, and help teams work productively from anywhere with managed Microsoft 365 services.

Managed IT Services

The 20 MSP provides businesses with an outsourced IT department and comprehensive technology management for a predictable flat monthly rate. Services include 24/7/365 live support, proactive monitoring and maintenance, cybersecurity, cloud, help desk, compliance, infrastructure, and backups. Solutions are tailored to business goals and can include remote and on-site assistance. A nationwide team of IT professionals combines specialized expertise and standardized systems with local, responsive support. Organizations can outsource some or all of their IT needs, or use co-managed services that share responsibilities with an internal IT team. Co-managed support can handle everyday work such as tier-one tickets, while internal teams focus on business-driving projects. Regular communication helps clarify escalation protocols, access controls, and team roles.

Category: Managed IT Services

• Get Responsive Help Around The Clock
  Businesses can contact a live support desk at any time for help with IT issues, with reported fast call answering and message callbacks.
• Prevent Issues Before They Disrupt Work
  Proactive oversight helps identify and resolve potential problems before they impact the business and supports reliable, smoothly running systems.
• Protect Business Data With Layered Defenses
  Multiple defensive layers and AI-powered security tools help protect sensitive business information, with human oversight included in the security approach.
• Manage IT Needs Through One Partner
  Businesses can access support across key technology functions through one managed IT provider, including infrastructure, cloud, help desk, compliance, security, and backups.
• Choose Full Or Shared IT Management
  Organizations can select fully outsourced services or share IT responsibilities with the provider while retaining an internal team. In shared arrangements, the provider can take on routine support work.
• Free Your Team For Strategic Projects
  With routine tasks handled by The 20 MSP, internal technical staff can focus more of their time on business-driving projects.
• Access Broader IT Expertise
  The service gives internal teams access to a larger group of IT specialists and expertise across multiple technical areas.
• Plan IT Spending With A Fixed Monthly Rate
  A predictable monthly fee makes IT costs easier to budget and does not increase with hourly labor charges.
• Align Technology With Business Goals
  Tailored IT solutions are designed to fit a business’s needs and goals, helping clients manage technology in a way that supports their operations.
• Combine Local Support With National Expertise
  Clients receive local support backed by a nationwide network of IT professionals and specialized expertise.
• Expand IT Capacity Without Hiring
  Clients can draw on an established team of experts instead of building additional IT staffing capacity through hiring and training.
• Align Escalations, Access, And Team Roles
  Regular communication helps the provider and internal team clarify how issues are escalated, who has access, and how responsibilities are assigned.
• Access Remote And On-Site Assistance
  Businesses can receive help remotely or on site, combining local support with the broader capabilities of a nationwide team.
• Maintain Consistent IT Support As Needs Change
  Proven systems support consistent service, while nationwide coverage and built-in redundancy help maintain support during staff absences, turnover, or business growth.
• Limit Access With Security In Mind
  The service uses need-to-know access controls, and The 20 MSP cites its SOC 2 certification as part of its security-focused approach.
• Use Advanced Automation Capabilities
  Clients can draw on The 20 MSP’s advanced automation capacities as part of the co-managed support model.

Compliance as a Service

The 20 MSP provides compliance support to help small and medium-sized businesses address regulatory requirements. The service includes guidance for the regulatory frameworks an organization faces, the development of compliant systems and processes, and a multi-layered cybersecurity approach to help protect the organization and support its compliance efforts. The 20 MSP also offers a free compliance consultation.

• Navigate Regulatory Requirements
  Get guidance tailored to the regulatory frameworks your organization faces, helping take compliance concerns off your plate.
• Build Compliant Systems And Processes
  Establish systems and processes designed around applicable regulatory standards, helping bring your organization’s regulatory posture up to speed.
• Strengthen Security Across Multiple Layers
  Apply layered protection to help safeguard your organization and support compliance with today’s regulatory standards.
• Schedule A Free Consultation
  Discuss your organization’s compliance questions with The 20 MSP through a complimentary consultation.

Cybersecurity Services

The 20 MSP provides proactive cybersecurity services designed to detect and stop threats in real time. Its dedicated cybersecurity team uses advanced tools and a 24/7 U.S.-based Security Operations Center, alongside multiple layers of defense. The service also uses ID 20/20 software to help protect businesses from social engineering attacks.

• Detect And Stop Threats In Real Time
  The cybersecurity team and Security Operations Center use advanced tools to identify and stop threats in real time, helping prevent attacks from causing harm.
• Protect Data With Multiple Layers Of Defense
  Multiple security defenses create layers around business data, helping protect it against cyberattacks.
• Protect Users From Social Engineering Attacks
  ID 20/20 software helps protect businesses against attacks that use impersonation or manipulation to obtain sensitive information or access.

Apple Device Management and Support

The 20 MSP provides managed services for business Macs, iPhones, and iPads, with certified Apple specialists handling procurement, setup, security, and support. The service includes device lifecycle planning, managed Apple IDs to keep company files with the company, and links to existing Microsoft or Google accounts for simpler sign-in. Businesses can also access 24/7/365 live-answer support, compliance assistance, and flat monthly pricing.

• Get Help Around The Clock
  Reach a U.S.-based, live-answer support desk at any time for assistance from specialists familiar with Apple devices.
• Prepare Devices For Business Use
  Get Macs and iPads procured and set up with business systems so they are ready to work upon arrival.
• Protect Business Apple Devices
  Apply security measures to business Apple devices to help keep the company environment protected.
• Manage Devices From Purchase To Retirement
  Have support with planning and managing Apple devices throughout their lifecycle, from procurement to retirement.
• Keep Company Files With The Company
  Use managed Apple IDs to keep company files with the business, avoiding reliance on an employee’s personal Apple ID.
• Simplify Apple Device Sign-In
  Link Apple devices to existing Microsoft or Google accounts so employees can use their existing account credentials to sign in.
• Support Regulatory Compliance
  Get assistance with compliance programs for major frameworks, including NIST, HIPAA, and CMMC.
• Simplify Monthly IT Budgeting
  Use one flat monthly rate for Apple device management and support, helping make service costs more predictable.
• Work On Apple Devices Anywhere
  Support the ability to work on Apple devices from anywhere.

Managed Print Services

The 20 MSP’s managed print services help organizations optimize their print ecosystem through a tailored printer management strategy. The service supports document workflows, print security, and printer fleet management, including toner replacement and repair. The company says its services can reduce printing and copy expenses by as much as 35% while improving efficiency and document output security.

• Reduce Printing And Copy Expenses
  The company states that its managed print services can reduce printing and copy expenses by as much as 35%.
• Protect Printer-Stored Credentials And Data
  Address printer security risks by encrypting stored user credentials and sensitive data and maintaining printers regularly.
• Manage Printer Supplies And Repairs
  Manage the printer fleet with toner replacement and repair service.
• Connect Copier Workflows To Cloud Services
  Scan and print directly from the copier to or from SharePoint, OneDrive, or Outlook.
• Streamline Medical Document Exchange
  Use a specially designed medical copier that interfaces with most EMRs, insurance companies, and medical labs, and virtually eliminates the need for a fax.
• Scan Invoices And Receipts Into QuickBooks
  Scan invoices and receipts directly into QuickBooks.

Microsoft 365 managed services

The 20 MSP combines consulting, integration expertise, and managed services with Microsoft products to support business digital transformation. The service covers workflow streamlining, messaging and collaboration, custom application development, big data analytics, Azure application migration and management, and customer relationship management and business applications. Microsoft 365 tools also help users collaborate from anywhere and on any device, automate everyday processes, and store and share files with documents private by default.

• Automate Everyday Workflows
  Streamline everyday business processes with Microsoft 365 tools so teams have more time to focus on what matters.
• Manage Microsoft Technology
  Combine consulting, integration expertise, and managed services with Microsoft products to support business digital transformation.
• Connect People And Information
  Bring people, information, and content together and support messaging and collaboration across the organization.
• Work Productively From Anywhere
  Give users access to tools that help them work from anywhere and on any device.
• Store And Share Files Securely
  Keep files in one place for organization and sharing with internal or external collaborators. Documents are private by default, and users control when to share them.
• Migrate And Manage Azure Applications
  Get support to migrate applications to Azure and manage them on the platform.
• Develop Applications For Your Needs
  Get application development tailored to your organization's specific needs.
• Access Big Data Analytics
  Access big data analytics support through a single, global point of contact.
• Support Business Applications
  Get support for customer relationship management and other business applications.