{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/the20msp-com","markdownUrl":"https://nowen.ai/agents/the20msp-com.md","jsonUrl":"https://nowen.ai/agents/the20msp-com.json","name":"The 20 MSP","nickname":"The 20","legalName":"The 20, LLC","website":"https://the20msp.com","location":"Dallas, Texas, United States","address":{"city":"Dallas","state":"Texas","country":"United States"},"industry":"Managed IT","deliveryModel":"services","marketCategories":{"primary":{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-10T02:21:15.269Z","summary":"The 20 MSP provides managed IT, cybersecurity, compliance, and technology support to help organizations operate securely and efficiently.","description":"The 20 MSP provides managed IT services and technology support to businesses and other organizations. Its capabilities include IT infrastructure management, cybersecurity, compliance support, cloud services, help desk support, network monitoring, and co-managed IT. The organization combines proactive maintenance, around-the-clock support, and predictable pricing to help clients keep technology reliable, secure, and aligned with their business needs.","mission":"Help organizations leverage technology to secure a competitive advantage and achieve new growth.","directory":{"industryName":"Managed IT","agentCount":23,"indexable":true,"hubUrl":"https://nowen.ai/industry/managed-it"},"categoryDirectory":{"name":"Managed IT Services","agentCount":58,"indexable":true,"url":"https://nowen.ai/category/managed-it-services"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"products":[{"name":"Managed IT Services","anchor":"product-managed-it-services","type":"Service","url":"https://www.the20msp.com/mid/","summary":"Keep technology reliable, secure, and aligned with business goals while providing predictable IT costs and freeing teams to focus on growth.","description":"The 20 MSP provides businesses with an outsourced IT department and comprehensive technology management for a predictable flat monthly rate. Services include 24/7/365 live support, proactive monitoring and maintenance, cybersecurity, cloud, help desk, compliance, infrastructure, and backups. Solutions are tailored to business goals and can include remote and on-site assistance. A nationwide team of IT professionals combines specialized expertise and standardized systems with local, responsive support. Organizations can outsource some or all of their IT needs, or use co-managed services that share responsibilities with an internal IT team. Co-managed support can handle everyday work such as tier-one tickets, while internal teams focus on business-driving projects. Regular communication helps clarify escalation protocols, access controls, and team roles.","pricing":{},"features":[{"name":"24/7/365 live support","value":"Get Responsive Help Around The Clock","valueDescription":"Businesses can contact a live support desk at any time for help with IT issues, with reported fast call answering and message callbacks."},{"name":"Proactive monitoring and maintenance","value":"Prevent Issues Before They Disrupt Work","valueDescription":"Proactive oversight helps identify and resolve potential problems before they impact the business and supports reliable, smoothly running systems."},{"name":"Layered cybersecurity","value":"Protect Business Data With Layered Defenses","valueDescription":"Multiple defensive layers and AI-powered security tools help protect sensitive business information, with human oversight included in the security approach."},{"name":"Comprehensive IT management","value":"Manage IT Needs Through One Partner","valueDescription":"Businesses can access support across key technology functions through one managed IT provider, including infrastructure, cloud, help desk, compliance, security, and backups."},{"name":"Flexible IT management and shared workload","value":"Choose Full Or Shared IT Management","valueDescription":"Organizations can select fully outsourced services or share IT responsibilities with the provider while retaining an internal team. In shared arrangements, the provider can take on routine support work."},{"name":"Internal team project capacity","value":"Free Your Team For Strategic Projects","valueDescription":"With routine tasks handled by The 20 MSP, internal technical staff can focus more of their time on business-driving projects."},{"name":"Access to specialist expertise","value":"Access Broader IT Expertise","valueDescription":"The service gives internal teams access to a larger group of IT specialists and expertise across multiple technical areas."},{"name":"Flat-rate pricing","value":"Plan IT Spending With A Fixed Monthly Rate","valueDescription":"A predictable monthly fee makes IT costs easier to budget and does not increase with hourly labor charges."},{"name":"Business-aligned IT solutions","value":"Align Technology With Business Goals","valueDescription":"Tailored IT solutions are designed to fit a business’s needs and goals, helping clients manage technology in a way that supports their operations."},{"name":"National expertise and local support","value":"Combine Local Support With National Expertise","valueDescription":"Clients receive local support backed by a nationwide network of IT professionals and specialized expertise."},{"name":"Flexible access to IT talent","value":"Expand IT Capacity Without Hiring","valueDescription":"Clients can draw on an established team of experts instead of building additional IT staffing capacity through hiring and training."},{"name":"Escalation and access coordination","value":"Align Escalations, Access, And Team Roles","valueDescription":"Regular communication helps the provider and internal team clarify how issues are escalated, who has access, and how responsibilities are assigned."},{"name":"Remote and on-site support","value":"Access Remote And On-Site Assistance","valueDescription":"Businesses can receive help remotely or on site, combining local support with the broader capabilities of a nationwide team."},{"name":"Standardized systems and service continuity","value":"Maintain Consistent IT Support As Needs Change","valueDescription":"Proven systems support consistent service, while nationwide coverage and built-in redundancy help maintain support during staff absences, turnover, or business growth."},{"name":"Security-focused access controls","value":"Limit Access With Security In Mind","valueDescription":"The service uses need-to-know access controls, and The 20 MSP cites its SOC 2 certification as part of its security-focused approach."},{"name":"Advanced automation capabilities","value":"Use Advanced Automation Capabilities","valueDescription":"Clients can draw on The 20 MSP’s advanced automation capacities as part of the co-managed support model."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"Compliance as a Service","anchor":"product-compliance-as-a-service","type":"Service","url":"https://www.the20msp.com/compliance-as-a-service/","summary":"Reduce the burden of regulatory compliance with expert guidance, compliant systems and processes, and layered cybersecurity.","description":"The 20 MSP provides compliance support to help small and medium-sized businesses address regulatory requirements. The service includes guidance for the regulatory frameworks an organization faces, the development of compliant systems and processes, and a multi-layered cybersecurity approach to help protect the organization and support its compliance efforts. The 20 MSP also offers a free compliance consultation.","pricing":{},"features":[{"name":"Regulatory compliance guidance","value":"Navigate Regulatory Requirements","valueDescription":"Get guidance tailored to the regulatory frameworks your organization faces, helping take compliance concerns off your plate."},{"name":"Compliant systems and processes","value":"Build Compliant Systems And Processes","valueDescription":"Establish systems and processes designed around applicable regulatory standards, helping bring your organization’s regulatory posture up to speed."},{"name":"Multi-layered cybersecurity","value":"Strengthen Security Across Multiple Layers","valueDescription":"Apply layered protection to help safeguard your organization and support compliance with today’s regulatory standards."},{"name":"Free compliance consultation","value":"Schedule A Free Consultation","valueDescription":"Discuss your organization’s compliance questions with The 20 MSP through a complimentary consultation."}]},{"name":"Cybersecurity Services","anchor":"product-cybersecurity-services","type":"Service","url":"https://www.the20msp.com/cybersecurity/","summary":"Proactive, layered protection helps businesses detect and stop threats while safeguarding sensitive data from cyberattacks and social engineering.","description":"The 20 MSP provides proactive cybersecurity services designed to detect and stop threats in real time. Its dedicated cybersecurity team uses advanced tools and a 24/7 U.S.-based Security Operations Center, alongside multiple layers of defense. The service also uses ID 20/20 software to help protect businesses from social engineering attacks.","pricing":{},"features":[{"name":"Real-time threat detection and response","value":"Detect And Stop Threats In Real Time","valueDescription":"The cybersecurity team and Security Operations Center use advanced tools to identify and stop threats in real time, helping prevent attacks from causing harm."},{"name":"Layered threat defense","value":"Protect Data With Multiple Layers Of Defense","valueDescription":"Multiple security defenses create layers around business data, helping protect it against cyberattacks."},{"name":"Social engineering protection","value":"Protect Users From Social Engineering Attacks","valueDescription":"ID 20/20 software helps protect businesses against attacks that use impersonation or manipulation to obtain sensitive information or access."}]},{"name":"Apple Device Management and Support","anchor":"product-apple-device-management-and-support","type":"Service","url":"https://www.the20msp.com/apple-partner/","summary":"Keep Apple devices secure, business-ready, and supported while simplifying management, sign-in, compliance, and IT costs.","description":"The 20 MSP provides managed services for business Macs, iPhones, and iPads, with certified Apple specialists handling procurement, setup, security, and support. The service includes device lifecycle planning, managed Apple IDs to keep company files with the company, and links to existing Microsoft or Google accounts for simpler sign-in. Businesses can also access 24/7/365 live-answer support, compliance assistance, and flat monthly pricing.","pricing":{},"features":[{"name":"Apple device support","value":"Get Help Around The Clock","valueDescription":"Reach a U.S.-based, live-answer support desk at any time for assistance from specialists familiar with Apple devices."},{"name":"Apple device procurement and setup","value":"Prepare Devices For Business Use","valueDescription":"Get Macs and iPads procured and set up with business systems so they are ready to work upon arrival."},{"name":"Apple device security","value":"Protect Business Apple Devices","valueDescription":"Apply security measures to business Apple devices to help keep the company environment protected."},{"name":"Apple device lifecycle planning","value":"Manage Devices From Purchase To Retirement","valueDescription":"Have support with planning and managing Apple devices throughout their lifecycle, from procurement to retirement."},{"name":"Managed Apple IDs","value":"Keep Company Files With The Company","valueDescription":"Use managed Apple IDs to keep company files with the business, avoiding reliance on an employee’s personal Apple ID."},{"name":"Microsoft and Google account integration","value":"Simplify Apple Device Sign-In","valueDescription":"Link Apple devices to existing Microsoft or Google accounts so employees can use their existing account credentials to sign in."},{"name":"Apple device compliance support","value":"Support Regulatory Compliance","valueDescription":"Get assistance with compliance programs for major frameworks, including NIST, HIPAA, and CMMC."},{"name":"Flat monthly pricing","value":"Simplify Monthly IT Budgeting","valueDescription":"Use one flat monthly rate for Apple device management and support, helping make service costs more predictable."},{"name":"Apple device access anywhere","value":"Work On Apple Devices Anywhere","valueDescription":"Support the ability to work on Apple devices from anywhere."}]},{"name":"Managed Print Services","anchor":"product-managed-print-services","type":"Service","url":"https://www.the20msp.com/managed-print-services/","summary":"Optimize print operations, reduce printing costs, improve document workflows, and strengthen print security.","description":"The 20 MSP’s managed print services help organizations optimize their print ecosystem through a tailored printer management strategy. The service supports document workflows, print security, and printer fleet management, including toner replacement and repair. The company says its services can reduce printing and copy expenses by as much as 35% while improving efficiency and document output security.","pricing":{},"features":[{"name":"Print cost reduction","value":"Reduce Printing And Copy Expenses","valueDescription":"The company states that its managed print services can reduce printing and copy expenses by as much as 35%."},{"name":"Print security","value":"Protect Printer-Stored Credentials And Data","valueDescription":"Address printer security risks by encrypting stored user credentials and sensitive data and maintaining printers regularly."},{"name":"Printer fleet management","value":"Manage Printer Supplies And Repairs","valueDescription":"Manage the printer fleet with toner replacement and repair service."},{"name":"Cloud document workflows","value":"Connect Copier Workflows To Cloud Services","valueDescription":"Scan and print directly from the copier to or from SharePoint, OneDrive, or Outlook."},{"name":"Healthcare document workflows","value":"Streamline Medical Document Exchange","valueDescription":"Use a specially designed medical copier that interfaces with most EMRs, insurance companies, and medical labs, and virtually eliminates the need for a fax."},{"name":"QuickBooks document scanning","value":"Scan Invoices And Receipts Into QuickBooks","valueDescription":"Scan invoices and receipts directly into QuickBooks."}]},{"name":"Microsoft 365 managed services","anchor":"product-microsoft-365-managed-services","type":"Service","url":"https://www.the20msp.com/microsoft-365/","summary":"Streamline workflows, improve collaboration, and help teams work productively from anywhere with managed Microsoft 365 services.","description":"The 20 MSP combines consulting, integration expertise, and managed services with Microsoft products to support business digital transformation. The service covers workflow streamlining, messaging and collaboration, custom application development, big data analytics, Azure application migration and management, and customer relationship management and business applications. Microsoft 365 tools also help users collaborate from anywhere and on any device, automate everyday processes, and store and share files with documents private by default.","pricing":{},"features":[{"name":"Business workflow automation","value":"Automate Everyday Workflows","valueDescription":"Streamline everyday business processes with Microsoft 365 tools so teams have more time to focus on what matters."},{"name":"Microsoft consulting, integration, and managed services","value":"Manage Microsoft Technology","valueDescription":"Combine consulting, integration expertise, and managed services with Microsoft products to support business digital transformation."},{"name":"Unified messaging and collaboration","value":"Connect People And Information","valueDescription":"Bring people, information, and content together and support messaging and collaboration across the organization."},{"name":"Anywhere, any-device productivity","value":"Work Productively From Anywhere","valueDescription":"Give users access to tools that help them work from anywhere and on any device."},{"name":"Cloud file storage and sharing","value":"Store And Share Files Securely","valueDescription":"Keep files in one place for organization and sharing with internal or external collaborators. Documents are private by default, and users control when to share them."},{"name":"Azure application migration and management","value":"Migrate And Manage Azure Applications","valueDescription":"Get support to migrate applications to Azure and manage them on the platform."},{"name":"Custom application development","value":"Develop Applications For Your Needs","valueDescription":"Get application development tailored to your organization's specific needs."},{"name":"Big data analytics","value":"Access Big Data Analytics","valueDescription":"Access big data analytics support through a single, global point of contact."},{"name":"Customer relationship management and business applications","value":"Support Business Applications","valueDescription":"Get support for customer relationship management and other business applications."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://the20msp.com","text":"The 20 MSP"},{"url":"https://www.the20msp.com/mid/","text":"Managed IT Services"},{"url":"https://www.the20msp.com/compliance-as-a-service/","text":"Compliance as a Service"},{"url":"https://www.the20msp.com/cybersecurity/","text":"Cybersecurity Services"},{"url":"https://www.the20msp.com/apple-partner/","text":"Apple Device Management and Support"},{"url":"https://www.the20msp.com/managed-print-services/","text":"Managed Print Services"},{"url":"https://www.the20msp.com/microsoft-365/","text":"Microsoft 365 managed services"}]}