SpectrumVoIP

Connect teams across locations and devices while managing calls, customer communications, and phone-system operations through one supported cloud service.

Choose business connectivity suited to your location and operational needs, with options for reliable performance and multi-location use.

Support employee productivity and technology security with proactive IT management, continuous monitoring, and flexible service plans.

Improve business security with AI threat detection, faster footage searches, and centralized visibility across locations.

Support reliable business connectivity with network equipment and automatic cellular failover during primary internet interruptions.

Business Phones (VoIP)

SpectrumVoIP provides a cloud-based business phone system designed to streamline communication between teams and customers and work with existing setups. Plans include more than 50 calling and communication features, such as auto attendants, call queues, call forwarding, voicemail tools, and integrations with CRMs and business apps. Teams can manage users, permissions, call routes, reports, and settings through a central portal, and make calls from desk phones, computers, or mobile devices. The service includes system design, setup, configuration, training, and ongoing human support. Related add-ons and capabilities include Iris AI Receptionist, AI Sentiment & Transcription, emergency lines, business texting, Stratus Mobile, Contact Center, fax, and Number Reputation Management.

Category: Business VoIP Services

• Route Calls To The Right Teams
  Organize calls by department, agent skills, or schedule. Queue monitoring, wait-time announcements, callbacks, and alternate destinations help teams manage caller waits and distribute calls.
• Communicate Across Devices
  Use desk phones, computers, and mobile devices for business communications. Mobile calling displays the company number, helping protect employees’ personal numbers and maintain continuity across devices.
• Simplify Setup With Expert Support
  Get assistance with solution design, setup, configuration, and transition, followed by team training and ongoing support from human representatives.
• Access Included Features At One Rate
  Use included phone-system features without separate feature fees or locked features, with personal training and support included in the stated flat-rate plan.
• Answer And Route Calls Around The Clock
  Answer callers day and night, handle concurrent calls, connect people to the right team member, schedule appointments, and send follow-up information. Customizable call behavior and supported languages help align the receptionist with business needs.
• Turn Calls Into Searchable Insights
  Review calls through transcripts, summaries, sentiment, topics, and speaker details. Searchable records support faster call review, coaching, trend identification, quality assurance, and compliance activities.
• Support Accurate Emergency Calling
  Provide dedicated emergency access with address mapping, routing, and prioritization to help responders receive accurate location information. Configuration and validation assistance supports use across buildings and sites.
• Manage Customer Texting From Business Numbers
  Text customers from eligible existing business numbers and manage conversations centrally. Plan-dependent tools support reminders, customer support, campaigns, automation, templates, and rich content sharing.
• Manage Contact Center Calls And Performance
  Route calls to suitable agents, organize service workflows, and monitor queues and team performance. Callback options and reporting help teams manage caller waits and improve operational visibility.
• Manage Phone Systems Centrally
  Configure system settings, user access, call flows, and devices from a central portal, with tools to review reports, call activity, and queue status.
• Manage Voicemail Across Channels
  Access and manage business voicemail from the phone system and mobile app, receive transcribed messages by email, and get notifications when new messages arrive.
• Record Calls For Review And Training
  Record and review conversations to support training, quality assurance, compliance requirements, and dispute resolution.
• Scale Phone Service Across Locations
  Manage a cloud phone system without on-site PBX hardware and add users, numbers, or locations as business needs change.
• Send And Manage Faxes Digitally
  Access faxes across digital channels, protect sensitive documents with encryption and access controls, and retrieve archived records. Available configurations include virtual faxing and an adapter for physical fax equipment.
• Protect Business Number Reputation
  Identify spam labels, track number health, and get assistance with carrier remediation and disputes. Recommendations and ongoing maintenance help support calling deliverability.
• Connect Calls With Business Apps
  Bring calling into supported business tools with click-to-call, caller information pop-ups, call logging, and pushed recordings.
• Handle Calls With Flexible Tools
  Use call forwarding, caller identification, shared lines, presence monitoring, intercom, paging, speed dial, and conferencing to support day-to-day business communication.

Business Internet

SpectrumVoIP offers business internet options designed for uptime, performance, and multi-location operations. Businesses can choose fixed wireless, shared fiber, dedicated fiber, or coax cable, depending on location and available infrastructure. SpectrumVoIP assesses connection options, helps size bandwidth and select hardware and configuration, then arranges professional installation and network optimization. Dedicated fiber includes symmetric speeds, guaranteed uptime, and a service level agreement.

• Choose A Connection That Fits
  Select from four business internet types based on location, building infrastructure, and connection requirements.
• Secure Dedicated Symmetric Connectivity
  Use a fiber line dedicated to the business, with symmetric speeds and uptime covered by a service level agreement.
• Match Connectivity To Your Needs
  Get help identifying available connection options and choosing bandwidth, hardware, and configuration based on location and business requirements.
• Set Up And Optimize Your Network
  Certified technicians handle connection setup and network configuration, then optimize the network for performance.
• Connect And Manage Multiple Locations
  Support connectivity across business locations, with the service comparison describing one account for multiple sites and options that can grow with the business.
• Get Guaranteed Uptime And Priority Support
  The business internet comparison identifies 99.9% guaranteed uptime and a priority business support team.
• Evaluate LTE Backup Options
  Include LTE backup among the connection options considered during the location assessment.

Managed IT Services

SpectrumVoIP’s managed IT services cover employee accounts, devices, servers, and networks, with 24/7 monitoring, proactive support, and predictable flat-rate pricing. Businesses can choose individual services or combine them in per-user and per-location bundles. The service includes IT assessment and onboarding, remote device support, and ongoing network and infrastructure management. Optional add-ons include security monitoring, backup and disaster recovery, and cellular failover.

Category: Managed IT Services

• Keep Networks Connected And Protected
  Proactive network oversight provides visibility into infrastructure and performance, helps identify issues early, and supports connectivity and security across business locations.
• Address IT Issues Before Emergencies
  Ongoing monitoring and maintenance are designed to identify and resolve issues early, helping businesses avoid technology-related interruptions.
• Detect Threats And Improve Visibility
  Automated threat defense and optional continuous security monitoring help identify suspicious activity and potential risks, with alerts to support investigation.
• Keep Devices Updated And Protected
  Remote management of computer and laptop updates, security, and support helps teams keep devices running and get technical assistance.
• Choose Coverage That Fits Your Business
  Select specific areas of IT management or combine services in per-user and per-location bundles, with predictable flat-rate pricing for bundled coverage.
• Manage Employee Accounts And Access
  Manage email, accounts, and access so employees have the tools and permissions they need, with staff changes handled as people join or leave.
• Monitor Servers And Prevent Downtime
  Ongoing server monitoring, updates, and issue resolution help identify and address problems before they disrupt operations.
• Prepare IT Around Business Needs
  An assessment helps identify gaps and shape a plan; onboarding configures accounts, devices, and network equipment.
• Manage Services From One Place
  A central point for service management lets customers monitor performance, access support, and manage their account.
• Extend Coverage With Optional Add-Ons
  Add backup and disaster recovery, security monitoring, or cellular failover and backup internet to support additional security, recovery, and connectivity needs.

Business AI Cameras

SpectrumVoIP’s commercial-grade business camera systems combine high-definition video with AI-powered surveillance, real-time threat detection, and centralized visibility. AI tools can filter false alerts and search footage by faces, events, and behaviors. Systems are designed for indoor and outdoor use, with camera options that vary in resolution, night vision, and storage. SpectrumVoIP assesses business requirements, selects and maps hardware, installs and configures equipment, and provides ongoing monitoring and support. Optional live human surveillance and add-ons such as access control are available.

• Detect Threats And Filter False Alarms
  Receive alerts for suspicious activity and visible firearms while AI filtering helps reduce false alarms.
• Find Relevant Footage Faster
  Search footage by faces, events, and behaviors to locate relevant video without reviewing recordings manually.
• Manage Locations From One Dashboard
  View and manage camera systems across multiple sites from one centralized dashboard.
• Choose Camera Coverage For Your Site
  Select camera options with different resolutions, fields of view, and night-vision ranges to suit the coverage needs of the environment.
• Deploy A Site-Fit Camera System
  Get help assessing site requirements, selecting and mapping equipment, installing cameras, and configuring alerts, motion zones, and access controls.
• Maintain Coverage With Ongoing Support
  Ongoing maintenance and support help keep the camera system operating, while optional live human surveillance can add after-hours monitoring.
• Protect Cameras In Demanding Environments
  Vandal- and weather-resistant camera designs support surveillance where equipment may face harsh conditions or tampering.
• Retain Footage Across Camera Options
  Choose camera and storage options with varying retention periods, including onboard storage and hosted solutions with up to two years of video storage.
• Connect Sensor Data And Security Tools
  Pair video evidence with real-time data from the Rhombus Sensor Network. Optional integrations and add-ons, including access control, can extend the system.

Network Essentials

Network Essentials is a business networking add-on that combines a QoS router, PoE switch, WiFi access point, and cellular failover. The cellular failover and backup internet capability monitors primary internet service and automatically reroutes traffic through a secure cellular connection when it detects a disruption or outage. It helps maintain access to critical systems, applications, and communications and integrates with existing network infrastructure without complex configuration or management.

• Maintain Connectivity During Outages
  Automatic traffic rerouting provides a cellular backup connection when primary internet service is disrupted, helping teams remain connected without manually changing networks.
• Keep Critical Business Services Running
  Maintain connectivity during unexpected outages to help employees continue using business applications and communications.
• Support Business Network Traffic
  A QoS router is part of the business-grade networking equipment included in Network Essentials.
• Connect Network Devices
  A PoE switch is included as part of the business networking setup.
• Provide Business WiFi
  A WiFi access point is included to provide wireless connectivity as part of the business networking setup.