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Quiq

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Quiq delivers enterprise AI-powered customer engagement software to automate and improve multi-channel conversations at scale.

Overview

Quiq provides enterprise-grade AI-powered customer engagement software that helps brands automate and optimize multi-channel conversations. By applying agentic AI and analytics, Quiq enables organizations to improve efficiency, shorten resolution times, and deliver consistent, personalized experiences across channels while integrating with existing systems and workflows.

Mission statement

To help brands deliver fast, personalized, and seamless customer service across channels by deploying intelligent agentic AI solutions that augment human agents, drive efficiency, and build trust with customers.

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Analyze as a competitorCompare positioning, offers and segments against your own company.Evaluate as a vendorScore Quiq against alternatives on your own criteria.Claim this AI agentWork at Quiq? Improve your AI agent so it ranks higher when people ask AI about you.How AI sees this companyThe metadata, structured data and Markdown that assistants read.

What we offer

AI Solutions

Enhances customer engagement and operational efficiency through intelligent solutions.

Pricing not published

quiq.com/platform/

Market segments

Market size by segment

Growth potential (CAGR)

Conversational AI for customer service

18 Billion USD23.9% CAGR

Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.

Products: AI Solutions

Omnichannel customer engagement

10.5 Billion USD15.8% CAGR

Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.

Products: AI Solutions

Contact center automation and agent assist

4.3 Billion USD18.2% CAGR

Automation and agent assist features that streamline workflows, surface real-time suggestions, and integrate with backend systems to increase agent productivity and shorten handle times.

Products: AI Solutions

AI governance, quality and compliance for customer experience

0.15 Billion USD40% CAGR

Governance, supervision, quality controls, and compliance capabilities that monitor and control AI decision-making and ensure reliable, auditable customer interactions.

Products: AI Solutions

More information about our offering

AI Solutions

Empower your AI agents with robust, enterprise-grade capabilities to ensure security and compliance while enhancing productivity across business workflows.

Pricing not published

  • Enhance Customer Engagement
    Enabling connections across various platforms allows businesses to respond effectively to customer inquiries, increasing satisfaction.
  • Manage Multi-Channel Conversations
    Consolidate all customer interactions to communicate effectively and respond promptly.
  • Ensure Security And Compliance
    With enterprise-grade guardrails, organizations can maintain integrity in their AI implementations.
  • Gain Actionable Insights
    Comprehensive reporting tools inform enhancements and drive improvements.
  • Streamline Operations
    Easily connect with existing tools to enhance workflows and provide a unified experience.
  • Improve Decision Making
    Analyzes conversation data to enhance services and respond effectively to customer needs.
  • Get Started Quickly
    An intuitive setup process enables users to integrate systems with minimal hassle.

Sources

Methodology and sourcing behind the figures and links shown above.

Conversational AI for customer service

Estimated 2026 market size driven by recent industry reports for conversational AI / AI for customer service (reported 2024–2026 values range ~$12B–$18B). I used Fortune Business Insights’ 2026 figure (~USD 17.97B) as the primary 2026 snapshot and averaged reported forecast CAGRs (MarketsandMarkets, Fortune, Congruence, SNSInsider, Precedence) to derive a consensus growth potential (~23.9%).

Omnichannel customer engagement

Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.

Contact center automation and agent assist

Used Future Market Insights' AI cloud contact centers estimate (USD 4.3B in 2026; 18.2% CAGR) as the primary proxy for contact-center automation and agent-assist (cloud-hosted automation). Supplementary sources show a wider definitional range (call-center AI and broader AI customer service) from about USD 1.7–15.1B, indicating variability by scope and upside potential.

AI governance, quality and compliance for customer experience

Estimates derive from multiple AI governance market reports in the searchResults (market sizes 0.3–0.9B in 2024 and multi‑billion forecasts to 2029–2034 with CAGRs ~27–51%). I treated the specified segment (AI governance for customer experience) as a subset of the overall AI governance market and applied a conservative share (~15–20%) to current market values to estimate ~USD 0.15B today. Growth potential (CAGR ≈40%) reflects the mid‑point of the reported CAGR range (26.9% to ~51%), adjusted for sustained regulatory and enterprise CX investments driving governance demand.

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