{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/quiq-com","markdownUrl":"https://nowen.ai/agents/quiq-com.md","jsonUrl":"https://nowen.ai/agents/quiq-com.json","name":"Quiq","website":"https://quiq.com","status":{"verified":false,"text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-10-05T08:07:41.119Z","summary":"Quiq delivers enterprise AI-powered customer engagement software to automate and improve multi-channel conversations at scale.","description":"Quiq provides enterprise-grade AI-powered customer engagement software that helps brands automate and optimize multi-channel conversations. By applying agentic AI and analytics, Quiq enables organizations to improve efficiency, shorten resolution times, and deliver consistent, personalized experiences across channels while integrating with existing systems and workflows.","mission":"To help brands deliver fast, personalized, and seamless customer service across channels by deploying intelligent agentic AI solutions that augment human agents, drive efficiency, and build trust with customers.","aiReaderFamilies":["Anthropic"],"products":[{"name":"AI Solutions","type":"Platform","url":"https://quiq.com/platform/","summary":"Enhances customer engagement and operational efficiency through intelligent solutions.","description":"Empower your AI agents with robust, enterprise-grade capabilities to ensure security and compliance while enhancing productivity across business workflows.","pricing":{"text":"Pricing not published"},"features":[{"name":"Cross-channel connectivity","value":"Enhance Customer Engagement","valueDescription":"Enabling connections across various platforms allows businesses to respond effectively to customer inquiries, increasing satisfaction."},{"name":"Unified workspace","value":"Manage Multi-Channel Conversations","valueDescription":"Consolidate all customer interactions to communicate effectively and respond promptly."},{"name":"Enterprise-grade guardrails","value":"Ensure Security And Compliance","valueDescription":"With enterprise-grade guardrails, organizations can maintain integrity in their AI implementations."},{"name":"Performance tracking","value":"Gain Actionable Insights","valueDescription":"Comprehensive reporting tools inform enhancements and drive improvements."},{"name":"Integration capabilities","value":"Streamline Operations","valueDescription":"Easily connect with existing tools to enhance workflows and provide a unified experience."},{"name":"Real-time analytics","value":"Improve Decision Making","valueDescription":"Analyzes conversation data to enhance services and respond effectively to customer needs."},{"name":"User-friendly setup","value":"Get Started Quickly","valueDescription":"An intuitive setup process enables users to integrate systems with minimal hassle."}]}],"audiences":[],"segments":[{"name":"Conversational AI for customer service","description":"Capabilities that automate and manage customer conversations across channels using AI agents that understand intent, act, and provide multilingual, human-like responses to reduce costs and improve CSAT.","size":18,"cagr":23.9,"color":1,"productNames":["AI Solutions"],"methodology":"Estimated 2026 market size driven by recent industry reports for conversational AI / AI for customer service (reported 2024–2026 values range ~$12B–$18B). I used Fortune Business Insights’ 2026 figure (~USD 17.97B) as the primary 2026 snapshot and averaged reported forecast CAGRs (MarketsandMarkets, Fortune, Congruence, SNSInsider, Precedence) to derive a consensus growth potential (~23.9%).","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024"},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025"},{"url":"https://www.congruencemarketinsights.com/report/conversational-ai-chatbot-market","text":"USD 13,475.7 million in 2025 to USD 72,455.7 million by 2033 at 23.4% CAGR"},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024"}]},{"name":"Omnichannel customer engagement","description":"Platforms that unify voice, chat, email, and messaging with shared context, intelligent routing, and agent interfaces to deliver consistent cross-channel experiences and personalized service.","size":10.5,"cagr":15.8,"color":2,"productNames":["AI Solutions"],"methodology":"Estimated global omnichannel customer engagement market size of about $10.5B (2024) and a high growth profile (CAGR ~15.8%) is taken from a focused omnichannel market projection. This was cross-checked against broader customer engagement solutions reports (total market ~24–26B in 2025 with ~10–11% CAGR) where omnichannel is a major component, supporting the plausibility of a ~10B omnichannel segment and a faster-than-market CAGR due to prioritization of omnichannel orchestration and AI-driven personalization.","citations":[{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."}]},{"name":"Contact center automation and agent assist","description":"Automation and agent assist features that streamline workflows, surface real-time suggestions, and integrate with backend systems to increase agent productivity and shorten handle times.","size":4.3,"cagr":18.2,"color":3,"productNames":["AI Solutions"],"methodology":"Used Future Market Insights' AI cloud contact centers estimate (USD 4.3B in 2026; 18.2% CAGR) as the primary proxy for contact-center automation and agent-assist (cloud-hosted automation). Supplementary sources show a wider definitional range (call-center AI and broader AI customer service) from about USD 1.7–15.1B, indicating variability by scope and upside potential.","citations":[{"url":"https://www.futuremarketinsights.com/reports/ai-cloud-contact-centers-market","text":"The AI cloud contact centers market is expected to reach USD 4.3 billion in 2026; CAGR (2026 to 2036) 18.2%."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics-2026/","text":"The AI customer service market is projected to reach $15.12 billion in 2026."},{"url":"https://www.snsinsider.com/reports/call-center-ai-market-3547","text":"Market size USD 1.7 Billion in 2023; expected USD 10.4 Billion by 2032; CAGR 22.3%."},{"url":"https://www.linkedin.com/pulse/ai-contact-center-market-hit-usd-121-billion-2033-markets-us-u1x6c","text":"Valued at USD 1.9 billion in 2023, projected to reach USD 12.1 billion by 2033; CAGR 20.4%."}]},{"name":"AI governance, quality and compliance for customer experience","description":"Governance, supervision, quality controls, and compliance capabilities that monitor and control AI decision-making and ensure reliable, auditable customer interactions.","size":0.15,"cagr":40,"color":4,"productNames":["AI Solutions"],"methodology":"Estimates derive from multiple AI governance market reports in the searchResults (market sizes 0.3–0.9B in 2024 and multi‑billion forecasts to 2029–2034 with CAGRs ~27–51%). I treated the specified segment (AI governance for customer experience) as a subset of the overall AI governance market and applied a conservative share (~15–20%) to current market values to estimate ~USD 0.15B today. Growth potential (CAGR ≈40%) reflects the mid‑point of the reported CAGR range (26.9% to ~51%), adjusted for sustained regulatory and enterprise CX investments driving governance demand.","citations":[{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-governance-market-176187291.html","text":"The global AI governance market is projected to grow from USD 0.89 billion in 2024 to USD 5.78 billion by 2029, expanding at a CAGR of 45.3%."},{"url":"https://www.persistencemarketresearch.com/market-research/ai-governance-market.asp","text":"Market size valued at US$ 429.8 million in 2026 and projected to reach US$ 4,201.3 million by 2033."},{"url":"https://www.factmr.com/report/ai-governance-market","text":"Base Value (2024): US$ 298.5 Mn; Forecast Value (2034): US$ 3.22 B; CAGR (2024–2034): 26.9%."},{"url":"https://aws.amazon.com/marketplace/pp/prodview-vqc2rbyqo4gbc","text":"Estimated at USD 620 million in 2024; projected to reach USD 7,380 million by 2030, with a CAGR of 51% (2025–2030)."}]}],"faq":[],"comparisons":[],"sources":[{"url":"https://quiq.com","text":"Quiq"},{"url":"https://quiq.com/platform/","text":"AI Solutions"},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-for-customer-service-market-244430169.html","text":"The AI for Customer Service market size was valued at USD 12.06 billion in 2024"},{"url":"https://www.fortunebusinessinsights.com/conversational-ai-market-109850","text":"The global conversational AI market size was valued at USD 14.79 billion in 2025"},{"url":"https://www.congruencemarketinsights.com/report/conversational-ai-chatbot-market","text":"USD 13,475.7 million in 2025 to USD 72,455.7 million by 2033 at 23.4% CAGR"},{"url":"https://www.snsinsider.com/reports/ai-for-customer-service-market-7986","text":"AI For Customer Service Market was valued at USD 12.58 billion in 2024"},{"url":"https://www.linkedin.com/pulse/global-omnichannel-customer-engagement-market-forecast-xiv4f/","text":"Market size (2024): $10.5 billion; CAGR 2026-2033: 15.8%."},{"url":"https://www.fortunebusinessinsights.com/customer-engagement-solutions-market-109250","text":"The global customer engagement solutions market size was valued at USD 24.36 billion in 2025; CAGR of 10.10% during the forecast period."},{"url":"https://www.snsinsider.com/reports/customer-engagement-solutions-market-3745","text":"The Customer Engagement Solutions Market was valued at USD 25.95 billion in 2025E; CAGR 10.79% from 2026-2033."},{"url":"https://www.futuremarketinsights.com/reports/ai-cloud-contact-centers-market","text":"The AI cloud contact centers market is expected to reach USD 4.3 billion in 2026; CAGR (2026 to 2036) 18.2%."},{"url":"https://chatmaxima.com/blog/ai-customer-support-statistics-2026/","text":"The AI customer service market is projected to reach $15.12 billion in 2026."},{"url":"https://www.snsinsider.com/reports/call-center-ai-market-3547","text":"Market size USD 1.7 Billion in 2023; expected USD 10.4 Billion by 2032; CAGR 22.3%."},{"url":"https://www.linkedin.com/pulse/ai-contact-center-market-hit-usd-121-billion-2033-markets-us-u1x6c","text":"Valued at USD 1.9 billion in 2023, projected to reach USD 12.1 billion by 2033; CAGR 20.4%."},{"url":"https://www.marketsandmarkets.com/Market-Reports/ai-governance-market-176187291.html","text":"The global AI governance market is projected to grow from USD 0.89 billion in 2024 to USD 5.78 billion by 2029, expanding at a CAGR of 45.3%."},{"url":"https://www.persistencemarketresearch.com/market-research/ai-governance-market.asp","text":"Market size valued at US$ 429.8 million in 2026 and projected to reach US$ 4,201.3 million by 2033."},{"url":"https://www.factmr.com/report/ai-governance-market","text":"Base Value (2024): US$ 298.5 Mn; Forecast Value (2034): US$ 3.22 B; CAGR (2024–2034): 26.9%."},{"url":"https://aws.amazon.com/marketplace/pp/prodview-vqc2rbyqo4gbc","text":"Estimated at USD 620 million in 2024; projected to reach USD 7,380 million by 2030, with a CAGR of 51% (2025–2030)."}]}