Pure IP

Consolidate global enterprise voice with managed connectivity, resilient infrastructure, migration support, and centralized service management.

Connect global voice services to communications and contact center platforms while simplifying integrations, migration, and ongoing management.

Simplify global network operations with managed connectivity, centralized visibility, and coordinated monitoring and support across enterprise locations.

Plan, deploy, optimize, and support Microsoft Teams Phone with professional services aligned to each stage of the solution lifecycle.

Helps IT teams pinpoint voice issues faster, track call quality across communications paths, and investigate AI interactions with correlated evidence.

Helps enterprises understand and control fragmented technology spend, uncover billing discrepancies, and make informed cost and budget decisions.

Gives small and medium-sized businesses a unified communications platform with portal access to manage phone services and call recordings.

Helps partners expand their service portfolios and pursue global opportunities with managed delivery, enablement, and partner support.

Global Voice

Pure IP Global Voice provides multinational enterprises with voice services across 137 countries, including regulatory-compliant PSTN replacement in 50+ countries. Its network supports SIP trunking, local and toll-free number provisioning and porting, and connectivity for cloud platforms, contact centers, legacy systems, analog devices, and hybrid environments. Services include managed SBC deployment and operations, geo-redundant infrastructure, and HyperNetwork inbound call failover in the United States. PSTN migration, proactive monitoring, 24/7 engineer-led support, and a self-service management hub with analytics and flexible billing help organizations operate voice services across their global footprint.

Category: Business VoIP Services

• Connect Across Global Markets
  Support multinational voice deployments through one provider across 137 countries, with full PSTN replacement in 50+ countries.
• Move Legacy Telephony To The Cloud
  Replace legacy PSTN and ISDN services with cloud-based SIP telephony, supported by assessment, provisioning, and migration assistance.
• Connect Voice Systems To The PSTN
  Provide external telephone network connectivity for enterprise voice environments through global SIP trunking.
• Meet Regional Requirements And Provision Numbers
  Address local requirements and obtain or port regional numbers, including local and toll-free numbers, in supported markets.
• Manage SBCs Across Hybrid Environments
  Choose a level of SBC management from customer-managed configurations to outsourced deployment, monitoring, maintenance, and support, with hardware options for selected services.
• Maintain Voice Connectivity During Disruptions
  Use distributed infrastructure, call routing, and carrier failover to support continuity. HyperNetwork protects designated U.S. numbers with monitored alternate paths and automatic rerouting, while preserving existing numbers and call flows.
• Manage Voice Deployment And Operations
  Get assistance with assessment, deployment, and migration, plus monitoring and access to voice specialists around the clock.
• Choose Your SBC Management Level
  Select a service model that fits the preferred level of involvement, with hardware supply available according to the selected option.
• Integrate Existing Voice Environments
  Connect cloud platforms, contact centers, legacy systems, hardware, and analog devices to support mixed telephony environments.
• Manage Voice Services In One Portal
  Use a self-service portal to review service information and analytics, monitor usage, and manage billing.
• Set Clear Response Expectations
  Defined response times and restoration guarantees establish service expectations for inbound call resilience.

Unified Integrations

Pure IP Unified Integrations connects UCaaS and CCaaS platforms to voice services through a platform-neutral experience layer and single control pane. It supports Microsoft Teams, Cisco Webex Calling, Zoom Phone, and contact center platforms, as well as existing hardware and telephony environments. Connectivity options include Operator Connect, Direct Routing, Webex Cloud Connect, and direct Zoom Phone connectivity. Services include global voice coverage, PSTN connectivity, migration, managed services, proactive monitoring, and a self-service management hub. Related offerings extend business calling to mobile devices and provide managed contact center voice connectivity.

• Connect Communications Platforms
  Bring voice connectivity to supported unified communications and contact center platforms through a shared integration layer.
• Enable External Calling
  Connect supported communications platforms and contact centers to external telephone networks for inbound and outbound calling.
• Choose Flexible Teams Connectivity
  Select Operator Connect, Direct Routing, or both to suit regional coverage, existing systems, and enterprise requirements.
• Extend Voice Services Globally
  Support communications across international operations through broad voice coverage and PSTN replacement in more than 50 countries.
• Integrate Existing Voice Systems
  Bring current telephony systems, hardware, and workflows into cloud communications deployments to support hybrid setups and transitions.
• Connect Webex Calling To The PSTN
  Use certified Cloud Connect connectivity to provide Webex Calling with PSTN access across supported markets.
• Connect Zoom Phone To External Calling
  Provide Zoom Phone users with external calling and centralized number management through the marketplace-based service and direct connectivity.
• Connect Contact Centers To Voice Services
  Bring managed inbound and outbound calling to supported contact center platforms through dedicated, platform-configured voice connectivity.
• Extend Business Calling To Mobile Devices
  Let users make business calls on mobile devices using business numbers without installing an app, with centralized management for supported implementations.
• Simplify Communications Platform Migration
  Get assistance with planning, provisioning, configuration, and migration while accommodating existing workflows and telephony environments.
• Manage Voice Services Around The Clock
  Rely on managed operations, monitoring, and technical support for ongoing voice services and platform integrations.
• Support Reliable Calls With Redundancy
  Use geographically distributed infrastructure to support reliable voice connections.
• Manage Communications From One Portal
  Review service information and analytics and manage supported communications services through online portals.
• Pay For The Voice Services You Use
  Use flexible billing options, including usage-based pricing where available, to align charges with voice service use.

Global Network Services

Pure IP's Global Network Services provide centrally managed connectivity for distributed enterprises, combining Managed SD-WAN, Managed WAN, and global network monitoring through VitalView and the Global NOC. Pure IP designs networks, sources carriers, provisions and installs connectivity, and provides 24/7 incident response and ongoing optimization. Sites can use MPLS, dedicated internet access, broadband, LTE/5G, and satellite. SD-WAN capabilities include application-aware routing, quality-driven path selection, load balancing, and failover. VitalView provides visibility across circuits, devices, and third-party services, while Pure IP coordinates carriers and resolves network issues.

• Detect And Resolve Network Issues
  Continuous monitoring and coordinated response help identify connectivity issues and progress remediation across Pure IP and third-party services.
• Resolve Network And Voice Issues Together
  Work with one provider responsible for network and voice components to reduce handoffs when troubleshooting communications issues.
• Prioritize Critical Network Traffic
  Apply application-specific policies and select paths based on network conditions to support real-time communications and other workloads.
• Connect Sites With Managed WAN
  Bring locations and network links into a unified managed environment using connectivity options suited to each site's requirements.
• Tailor Connectivity To Each Site
  Match network architecture and connection types to site infrastructure, traffic needs, and compliance requirements.
• Maintain Connectivity During Failures
  Use redundant links, diverse carriers, and automated path changes to help keep network traffic moving during circuit or carrier disruptions.
• View Network Health In One Dashboard
  See current and historical status across connections, devices, incidents, and performance in a consolidated view.
• Manage Network Services Through One Partner
  Use one point of accountability to coordinate connectivity, providers, contracts, and escalations across locations.
• Start Remediation And Restore Services
  Receive issue alerts and NOC-led incident handling, with restoration and operational ownership determined by the selected support tier.
• Coordinate Global Network Deployment
  Manage carrier coordination, provisioning, equipment preparation, installation, and activation across multiple locations.
• Choose Support That Fits Your Operations
  Select a level of network support ranging from visibility and notifications to restoration or full operational ownership.
• Track Performance And Capacity Trends
  Review network measurements and historical trends to understand performance changes, usage patterns, and capacity needs.
• Expand Network Reach Quickly
  Add locations or connections using network architectures designed to support growth and deployment processes that simplify bringing sites online.
• Connect Sites To Cloud Services
  Use listed cloud and SaaS connectivity capabilities, with additional Microsoft 365 and Webex routing available in the Advanced tier.
• Segment Network Traffic
  Separate network traffic using service VPNs, with the available segmentation limit determined by the selected tier.

Solution Lifecycle Enablement

Solution Lifecycle Enablement is Pure IP's professional services portfolio for Microsoft Teams Phone. It supports the customer journey from structured discovery and design through assessment, migration, deployment, configuration, optimization, and ongoing support. Services can be selected and combined to match customer needs at each stage. Deployment services can include review of network readiness and the existing voice environment, Microsoft 365 tenant configuration, and connections through Operator Connect, Direct Routing, or a combination. Ongoing services include monitoring, management, and access to voice specialists.

• Assess And Plan Teams Phone
  Use structured assessment and discovery to shape a Teams Phone solution around existing voice services and organizational requirements.
• Design And Configure Teams Phone
  Configure and test the Teams environment and voice connections as part of a solution designed around customer requirements.
• Migrate Voice Services To Teams
  Transition voice services and users to Teams using an appropriate connection model and support for existing telephony systems.
• Deploy Teams Phone Services
  Use professional deployment services to implement the planned Teams Phone environment.
• Manage And Support Teams Phone
  Continue operating Teams Phone after deployment with monitoring, management, and technical support.
• Choose Services For Each Lifecycle Stage
  Select services according to the stages of the Teams Phone lifecycle and the level of assistance required.
• Extend Teams Voice Globally
  Support multinational Teams voice deployments through broad country coverage and geo-redundant infrastructure.
• Optimize Teams Phone Environments
  Use post-deployment services to improve Teams Phone environments after implementation.

Pure IP Observability

Pure IP Observability is a voice observability platform that brings carrier-network, UC platform, SIP, and SBC data together in a single view. It provides call quality dashboards, session-level diagnostics, configurable alerts, and reporting to help IT teams trace performance across the supported call path and identify where degradation began. The self-service platform uses read-only integrations and telemetry collection, without changing call routing or requiring software on user devices.

• See Performance Across The Call Path
  Provides visibility into the carrier path as well as platform, SIP, and SBC data, helping teams understand where call quality changed.
• Unify Evidence In One Session Record
  Gives teams a shared view of a call's relevant data so they can investigate session performance without piecing together disconnected reports.
• Identify Where Voice Issues Originate
  Shows where degradation occurred across the supported communications path, helping IT teams focus investigations and begin remediation sooner.
• Review Call Quality And Resource Metrics
  Makes key call, media, network, and SBC measures available to help teams assess voice service health across users, sites, and providers.
• Investigate Individual Calls In Detail
  Provides call-by-call evidence that helps teams establish where quality dropped rather than inferring the cause from service status alone.
• Detect Degradation And Track Trends
  Helps teams identify quality conditions before they reach users and review recurring issues and performance trends over time.
• Trace Audio Quality In AI Interactions
  Gives teams evidence to assess whether audio reaching an AI voice agent was degraded and distinguish call-path conditions from application behavior.
• Connect Supported UC And Voice Environments
  Brings supported platform data and voice-edge information into the observability environment, with coverage confirmed for each deployment during scoping.
• Collect Diagnostics Without Changing Call Routing
  Allows teams to gather call diagnostics while voice services continue operating normally and without installing software on user devices.
• Manage Diagnostics Through A Self-Service Portal
  Provides teams with a dedicated place to investigate incidents and perform ongoing voice observability after setup and training.

FinOps for Intelligent Cost Management

Pure IP FinOps is a carrier-neutral technology cost management platform delivered as a managed service with dedicated support. It brings billing, inventory, contracts, and service data together, then automatically audits invoices against contracted rates and active inventory to identify discrepancies before they become recurring costs. Dashboards, reporting, and AI-powered spend intelligence help finance and IT teams understand trends, find optimization opportunities, and ask questions about technology spend. The platform also provides compliance, trend analysis, and budgeting capabilities, while a named lead works disputes through resolution and credit.

• Unify Spend Data Across Providers
  Brings carrier and service information together so teams can review technology costs and related records in one environment.
• Catch Billing Errors Before Payment
  Compares billed charges with contract rates and active services, helping teams find discrepancies and identify services that are no longer being used.
• Get Answers About Technology Spend
  Lets users ask questions about their technology spend and receive answers without having to build reports manually.
• Track Disputes Through Credit Recovery
  A named lead follows billing discrepancies through resolution, while vendor tickets can be tracked through recovery.
• See Spend Trends And Opportunities
  Dashboards and reports help teams review technology spend, track trends, and identify opportunities to optimize costs.
• Get Dedicated FinOps Support
  Dedicated support includes a named lead who understands billing, inventory, and contracts and works discrepancies through resolution.
• Analyze Trends And Support Compliance
  Helps teams examine technology cost trends and use compliance information when making business decisions.
• Support Informed Budget Decisions
  Provides budgeting capabilities that support decisions about technology spending.

UCaaSone

UCaaSone is a hosted unified communications platform designed for small and medium-sized businesses, supporting up to 500 users. Hosted voice customers can use its portals to manage their UCaaSone phone system and L-Fax application and access call recordings.

• Unify Business Communications
  Provides small and medium-sized businesses with a unified communications platform.
• Support Up To 500 Users
  Supports businesses with up to 500 users on the platform.
• Manage Phone And L-Fax Services
  Provides hosted voice customers with portal access to manage their UCaaSone phone system and L-Fax application.
• Access Call Recordings
  Lets hosted voice customers access call recordings through the UCaaSone portals.

Channel Partner Program

Pure IP's Channel Partner Program enables resellers and channel partners to sell any or all of its enterprise voice and connectivity portfolio. Partners can choose a structure that fits their go-to-market approach, including co-branded services, referrals, portfolio expansion, and co-sell arrangements. The program provides managed services, onboarding, technical enablement, sales and engineering support, partner tools, and marketing resources. Partners can add capabilities without building them in-house, while retaining their customer relationship and choosing how much operational work they handle.

• Choose A Model That Fits Your Business
  Select a partnership structure that aligns with business goals and preferred involvement, from referrals and co-branding to co-sell arrangements.
• Expand Your Portfolio With Global Services
  Offer customers Pure IP voice and connectivity services across multiple platforms and sites without developing every capability independently.
• Offer Managed Services Without Building In-House
  Package Pure IP's managed capabilities with partner offerings without expanding internal service infrastructure.
• Keep Your Customer Relationship And Brand
  Structure co-sell arrangements so the customer relationship and partner brand remain with the partner, while choosing the level of billing and operational responsibility.
• Pursue Global Deals With Carrier Support
  Work with Pure IP on international opportunities while the carrier layer supports market-specific regulatory and operational requirements.
• Build Skills And Go To Market With Support
  Access onboarding, training, and tailored enablement resources to strengthen service knowledge and support joint go-to-market activity.
• Get Expert Help Across The Service Lifecycle
  Draw on channel, sales, engineering, implementation, and operational support to progress opportunities and deliver services.
• Promote Solutions With Joint Marketing
  Use co-branded materials and campaign resources, with additional marketing and business-review benefits available through program tiers.
• Align Billing And Involvement To Your Model
  Choose arrangements that fit how customer billing and operations are managed, including options to retain invoicing or hand off more operational work.
• Access Self-Service Tools And Portals
  Use partner tools and portals provided through the program to support partner activities.