Pomeroy

Automates and coordinates enterprise services to resolve requests, prevent disruptions, optimize resources, and provide employees with unified support.

Automates and coordinates enterprise services to resolve work faster, reduce operating costs and employee interruptions, and improve workforce productivity.

Modernize IT, manage risk, and turn technology investments into measurable business outcomes through structured, expert-led consulting.

Accelerate technology initiatives, improve productivity, and minimize operational disruption with expert implementation, project delivery, and infrastructure support.

Reduce IT burden, strengthen security, and keep distributed environments running reliably so teams can focus on higher-value work.

Manage devices throughout their lifecycle to support efficient operations, reduce disruption, and handle technology end of life responsibly.

Fill IT skills gaps with matched, flexible talent that helps teams deliver projects and adapt staffing to changing needs.

BanzAI

BanzAI is Pomeroy’s adaptive enterprise AI platform for automating and orchestrating service delivery across business functions. It combines descriptive, predictive, generative, and agentic AI with zero-touch automation to understand intent, coordinate activity across enterprise systems, complete or route work, and capture outcomes for continuous improvement. It can diagnose issues, execute fixes, validate results, and close the loop with users. It also supports security response, cloud resource optimization, proactive failure detection, and rules-based back-office workflows. The platform integrates with existing enterprise systems and provides governed automation with security controls and human oversight where needed.

• Resolve Requests Across Enterprise Workflows
  Automates service requests from diagnosis through resolution and validation, helping employees get support across functions and systems.
• Coordinate Work Across Business Functions
  Brings service activity across functions such as IT, HR, Finance, Legal, Facilities, and Customer Service into coordinated workflows.
• Automate Routine Work With Multiple AI Capabilities
  Uses multiple forms of AI across the service lifecycle, from interpreting requests and predicting issues to generating responses and carrying out qualified actions.
• Connect Existing Enterprise Systems
  Coordinates actions across current enterprise applications, allowing organizations to build on existing technology.
• Govern Automation With Enterprise Controls
  Applies security and governance controls to information, identities, workflows, connected systems, and AI activity, with human approval available for designated workflows.
• Guide Employees Through Familiar Interactions
  Provides support through multiple interaction modes, guided workflows, and proactive notifications in channels employees already use.
• Correlate Threat Signals And Execute Responses
  Connects security signals across infrastructure and initiates response protocols, supported by access management, encryption, and audit trails.
• Optimize Cloud And Infrastructure Resources
  Uses real-time resource monitoring to anticipate capacity needs, scale infrastructure, and identify optimization opportunities.
• Detect Failure Patterns Before They Occur
  Analyzes operational telemetry to identify potential failures, giving teams an opportunity to address issues before they disrupt work.
• Automate High-Volume Back-Office Processes
  Reduces manual effort in repeatable workflows while allowing exceptions to be directed for human judgment.

SmartServices

SmartServices is Pomeroy’s portfolio of AI-powered enterprise services, built on the BanzAI adaptive AI platform. It connects employees, systems, data, workflows, AI agents, and Pomeroy experts through a shared orchestration platform. Its modular offerings include service desk, workplace, field, endpoint, network, security, and other enterprise services. SmartServices combines AI with zero-touch automation to understand intent, coordinate activity across enterprise systems, complete or route work, and capture outcomes for continuous improvement. SmartWorkplace unifies workplace functions and proactively addresses issues; SmartDesk automates help desk cases and supports agents; SmartField triages issues, attempts remote remediation, and coordinates onsite service. The portfolio integrates with existing platforms and keeps people involved for judgment, exceptions, and designated approvals.

Category: Managed IT Services

• Coordinate And Complete Enterprise Work
  Connects service activity across systems to complete qualified work or route it to the appropriate expert while recording outcomes.
• Automate And Resolve Service Work
  Uses AI and automation to interpret requests, anticipate issues, support resolution, and reduce dependence on manual, ticket-driven processes.
• Unify Enterprise Service Delivery
  Coordinates services across business functions and connects device management, workplace support, and user experience optimization in a unified model.
• Resolve Issues Before They Disrupt Work
  Proactive detection, case handling, and remote remediation help accelerate resolution and avoid some employee interruptions and unnecessary onsite visits.
• Expand Services As Needs Evolve
  Allows organizations to begin with a specific service challenge and add modular offerings across enterprise functions and operations.
• Guide Agents To Faster Resolutions
  Provides case routing, contextual guidance, and routine-work automation to reduce manual triage and agent workload.
• Prepare And Coordinate Field Service
  Helps technicians arrive with relevant context and supports scheduling, service verification, and incident closure when onsite work is needed.
• Scale Support Without Linear Headcount
  Helps organizations handle growing service volumes and device counts without placing each increase directly on support teams.
• Govern Automation And Keep People Involved
  Security controls, approval points, and human oversight help govern automated work while keeping people responsible for judgment-sensitive tasks and exceptions.
• Connect Existing Enterprise Systems
  Connects SmartServices with existing platforms and communication channels to coordinate work without requiring a complete replacement of current tools.
• Align Services With Measurable Outcomes
  Solution-specific commercial models can align charges with contacts, completed transactions, consumption, or services, while accountability focuses on service and business outcomes.

Advisory and Consulting Services

Pomeroy’s Advisory and Consulting Services help organizations navigate modern IT challenges and use emerging technology to achieve business outcomes. Services span AI and data intelligence, cloud and infrastructure, and cybersecurity and risk management. Pomeroy works with clients from assessment and strategy through architecture, automation, implementation, deployment, and ongoing optimization. Its structured, phased approach is designed to minimize disruption, improve operational efficiency, and support sustainable transformation.

• Turn Data Into Actionable Insights
  Use AI, machine learning, and analytics to support decisions, automate work, and identify opportunities for optimization, customer experience enhancement, innovation, and new revenue.
• Modernize And Optimize IT Environments
  Develop cloud and infrastructure strategies for current and future needs, with support for operational agility, cost control, and cloud-sprawl management.
• Strengthen Security And Manage Risk
  Identify vulnerabilities, establish security strategies, and deploy and improve protections to address threats, compliance needs, and risk.
• Move From Strategy To Implementation
  Connects business decisions, solution design, technology deployment, and ongoing improvement through a structured consulting process.
• Evaluate Results Against Defined Deliverables
  Sets clear deliverables and enables assessment of technology investments against tangible outcomes and project objectives.
• Plan Projects Around Defined Benchmarks
  Provides customized plans with defined goals, resources, timelines, budget considerations, and security measures.
• Reduce Manual Work And Improve Workflows
  Applies automation and process improvements to streamline operations, increase accuracy, and reduce manual effort.
• Introduce Change In Manageable Phases
  Phased planning, validation, and deployment support sustainable transformation and help minimize disruption.
• Choose Solutions For Your Needs
  Receive guidance from professionals who can evaluate solutions in light of organizational requirements.

Professional Services

Pomeroy’s professional services help organizations fast-track technology initiatives and reduce time to productivity. The multidisciplinary team supports technology transformation and implementation, device upgrades and refreshes, infrastructure enhancements and architecture, cybersecurity readiness, and IT project management. Services include technology testing, deployment, training, and monitoring; vulnerability planning; wireless network assessment and implementation; field technology support; network modernization; service management integrations; and zero-touch runbook automation. Pomeroy collaborates with clients from project-goal analysis through solution planning and delivery, with flexible, agile support designed to minimize disruption and achieve business outcomes.

• Move Critical Projects Forward
  Project leadership helps organizations manage technology initiatives and advance work that supports business goals.
• Accelerate Technology Adoption
  Planning, testing, deployment, training, and monitoring help organizations implement technology more easily and quickly.
• Refresh Technology With Less Disruption
  Project support helps organizations modernize technology while limiting impacts on operations and customer access.
• Strengthen Technology Foundations
  Infrastructure and architecture expertise helps improve the systems supporting technology transformation and business initiatives.
• Plan Targeted Security Improvements
  Vulnerability assessment and planning help teams understand security gaps and determine how to improve protections.
• Keep Workers Equipped And Productive
  Onsite and self-service support, device replacement, and zero-touch deployment help workers access needed technology and assistance.
• Modernize Network Access
  Updated network architecture supports cloud adoption and provides employees with greater agility and access.
• Automate Routine IT Operations
  Automated runbooks streamline daily tasks and support consistent, accurate IT processes, freeing internal teams to focus on complex work.
• Improve Wireless Network Coverage
  Facility and user assessments inform wireless network designs tailored to client needs, followed by implementation.
• Unify IT Service Management
  Integrated services, dashboards, and a central point of contact help teams gain visibility and control.

Managed Services

Pomeroy’s managed services provide expert support, monitoring, and management across the IT environment. The portfolio includes digital workplace services, managed network services, managed cybersecurity services, and cloud and service management. Its AI-first, human-centric approach uses automation, analytics, and expert support to proactively identify and address issues across distributed environments. Services cover service desk and onsite support, workplace experience and devices, network monitoring and connectivity, cybersecurity monitoring and response, cloud and infrastructure management, backup, IT service management, and IoT deployment. The portfolio is designed to improve performance, security, visibility, and service continuity while integrating with existing operations.

Category: Managed IT Services

• Manage IT Across The Enterprise
  Brings support for workplace technology, networks, cybersecurity, and cloud environments together in an integrated managed services portfolio.
• Address Issues Before They Disrupt Work
  Proactive detection and response help reduce disruptions and support more productive teams.
• Maintain Reliable Network Connectivity
  Continuous monitoring and proactive support help maintain connectivity and address network issues across distributed environments.
• Support Employees Across Their Workday
  Provides service desk, onsite, device, and collaboration support to address technology issues affecting employee productivity and satisfaction.
• Adapt And Protect Network Connectivity
  Flexible connectivity and integrated security options help organizations adapt network services and protect sensitive data.
• Detect And Respond To Threats
  Continuous monitoring, threat detection, and incident response help protect critical assets and support security and compliance needs.
• Manage And Optimize Cloud Environments
  Supports cloud visibility, security, backup, performance, and cost management across varied environments.
• Manage Devices And Improve Experience
  Coordinates device logistics and support while using workplace insights to address issues affecting employee productivity and satisfaction.
• Automate And Align Service Workflows
  Uses AI and automation within service workflows, with expert guidance to align service management with business objectives.
• Scale Services To Match Business Needs
  Aligns service scope and support capabilities with organizational requirements and existing operations as needs change.
• Track Service Performance And Outcomes
  Provides monitoring and reporting to help organizations understand service performance and operational outcomes.
• Protect Data With Cloud Backups
  Ongoing backups and recovery measures help preserve access to digital assets and support business continuity.
• Resolve Issues With Onsite Expertise
  Provides onsite expertise for preventive maintenance and support when issues require assistance at a client location.
• Manage Networks Across Their Lifecycle
  End-to-end lifecycle ownership helps simplify operational management of distributed network environments.
• Deploy And Manage IoT Solutions
  Helps manage connected sensors and use collected data to support efficiency and productivity improvements.

Modern Lifecycle Solutions

Pomeroy’s Modern Lifecycle Solutions support technology from procurement through end of life. Services include asset tracking, integration and configuration, deployment and refresh, advanced exchange and repair, lifecycle reporting, warehousing and logistics, and asset disposition. End-of-life services can include secure data destruction, repair, refurbishment, resale, donation, and responsible recycling.

• Deploy And Refresh Devices
  Supports device rollouts and refreshes as organizations implement or update technology.
• Recover Value Responsibly
  Handles technology end of life through secure data destruction and options such as repair, refurbishment, resale, donation, and recycling.
• Track Device Assets
  Procure technology and track assets across the lifecycle to maintain visibility into organizational devices.
• Configure Devices For Use
  Prepares devices to customer specifications, including asset tagging, enrollment, and imaging where required.
• Replace And Repair Devices
  Provides device replacement and repair support to address faulty equipment and reduce related disruption.
• Track Lifecycle Activity
  Maintains records of technology activity, including data wiping and the destination of equipment components.
• Coordinate Device Logistics
  Coordinates device warehousing and logistics for procurement, deployment, and lifecycle support.

Strategic Technical Staffing

Pomeroy’s Strategic Technical Staffing service helps organizations fill IT skills gaps with professionals matched to project requirements, technical competencies, and timelines. Options include short- and long-term contracts, temporary-to-hire, direct hire, managed time-and-materials contracts, and tailored project teams. Pomeroy sources talent from a global candidate pipeline, evaluates and pre-screens candidates, and provides staffing across the IT spectrum, including emerging skills such as AI, cloud, cybersecurity, application development, and data analytics. Dedicated hiring teams and resource managers support clients and consultants through selection and the contract period, while staffing levels can scale with project ramp-up and ramp-down schedules.

• Access Specialized Talent For IT Initiatives
  Draws on a global candidate pipeline for specialized and emerging IT skills that address project requirements and skills gaps.
• Choose Hiring Terms That Fit Your Needs
  Select from contract, temporary-to-hire, direct-hire, and project-team options to match staffing arrangements to the work.
• Scale Technical Resources With Project Demand
  Adjusts staffing levels to project schedules so teams can add or reduce technical capacity as requirements change.
• Match Talent To Project Requirements
  Aligns candidate expertise and competencies with client requirements, project demands, and staffing timelines.
• Get Support Throughout The Engagement
  Provides hiring and resource-management support during candidate selection and throughout staffing engagements.
• Review Pre-Screened Candidates
  Provides candidates who have been evaluated and pre-screened to support a more streamlined recruitment process.
• Plan To Attract And Retain IT Talent
  Provides staffing strategy focused on attracting and retaining IT talent amid hiring-market challenges.
• Find Talent For Sector-Specific IT Work
  Sources IT professionals with skills and experience tailored to industry projects and organizational requirements.