{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/pomeroy-com","markdownUrl":"https://nowen.ai/agents/pomeroy-com.md","jsonUrl":"https://nowen.ai/agents/pomeroy-com.json","name":"Pomeroy","website":"https://pomeroy.com","industry":"IT Services","deliveryModel":"services","marketCategories":{"primary":{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T22:20:06.934Z","summary":"Pomeroy delivers IT services that help businesses manage technology and empower their workforces.","description":"Pomeroy partners with businesses to deliver technology services that support employee and customer experiences. Its capabilities include IT consulting, professional services, managed services, technical staffing, and technology lifecycle support, helping organizations manage complexity, improve operations, and equip their workforces with the tools they need.","mission":"Empower business from the Edge to the Cloud.","directory":{"industryName":"IT Services","agentCount":128,"indexable":true,"hubUrl":"https://nowen.ai/industry/it-services"},"categoryDirectory":{"name":"Managed IT Services","agentCount":58,"indexable":true,"url":"https://nowen.ai/category/managed-it-services"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"products":[{"name":"BanzAI","anchor":"product-banzai","type":"Platform","url":"https://pomeroy.com/banzai/","summary":"Automates and coordinates enterprise services to resolve requests, prevent disruptions, optimize resources, and provide employees with unified support.","description":"BanzAI is Pomeroy’s adaptive enterprise AI platform for automating and orchestrating service delivery across business functions. It combines descriptive, predictive, generative, and agentic AI with zero-touch automation to understand intent, coordinate activity across enterprise systems, complete or route work, and capture outcomes for continuous improvement. It can diagnose issues, execute fixes, validate results, and close the loop with users. It also supports security response, cloud resource optimization, proactive failure detection, and rules-based back-office workflows. The platform integrates with existing enterprise systems and provides governed automation with security controls and human oversight where needed.","pricing":{},"features":[{"name":"Enterprise service request automation","value":"Resolve Requests Across Enterprise Workflows","valueDescription":"Automates service requests from diagnosis through resolution and validation, helping employees get support across functions and systems."},{"name":"Cross-functional orchestration","value":"Coordinate Work Across Business Functions","valueDescription":"Brings service activity across functions such as IT, HR, Finance, Legal, Facilities, and Customer Service into coordinated workflows."},{"name":"Full-spectrum AI and zero-touch automation","value":"Automate Routine Work With Multiple AI Capabilities","valueDescription":"Uses multiple forms of AI across the service lifecycle, from interpreting requests and predicting issues to generating responses and carrying out qualified actions."},{"name":"Enterprise system integration","value":"Connect Existing Enterprise Systems","valueDescription":"Coordinates actions across current enterprise applications, allowing organizations to build on existing technology."},{"name":"Enterprise security and governance controls","value":"Govern Automation With Enterprise Controls","valueDescription":"Applies security and governance controls to information, identities, workflows, connected systems, and AI activity, with human approval available for designated workflows."},{"name":"Intelligent employee orchestration","value":"Guide Employees Through Familiar Interactions","valueDescription":"Provides support through multiple interaction modes, guided workflows, and proactive notifications in channels employees already use."},{"name":"Security signal correlation and response","value":"Correlate Threat Signals And Execute Responses","valueDescription":"Connects security signals across infrastructure and initiates response protocols, supported by access management, encryption, and audit trails."},{"name":"Cloud resource optimization","value":"Optimize Cloud And Infrastructure Resources","valueDescription":"Uses real-time resource monitoring to anticipate capacity needs, scale infrastructure, and identify optimization opportunities."},{"name":"Proactive failure detection","value":"Detect Failure Patterns Before They Occur","valueDescription":"Analyzes operational telemetry to identify potential failures, giving teams an opportunity to address issues before they disrupt work."},{"name":"Back-office process automation","value":"Automate High-Volume Back-Office Processes","valueDescription":"Reduces manual effort in repeatable workflows while allowing exceptions to be directed for human judgment."}]},{"name":"SmartServices","anchor":"product-smartservices","type":"Service","url":"https://pomeroy.com/what-we-do/managed-it-services/smartservices/","summary":"Automates and coordinates enterprise services to resolve work faster, reduce operating costs and employee interruptions, and improve workforce productivity.","description":"SmartServices is Pomeroy’s portfolio of AI-powered enterprise services, built on the BanzAI adaptive AI platform. It connects employees, systems, data, workflows, AI agents, and Pomeroy experts through a shared orchestration platform. Its modular offerings include service desk, workplace, field, endpoint, network, security, and other enterprise services. SmartServices combines AI with zero-touch automation to understand intent, coordinate activity across enterprise systems, complete or route work, and capture outcomes for continuous improvement. SmartWorkplace unifies workplace functions and proactively addresses issues; SmartDesk automates help desk cases and supports agents; SmartField triages issues, attempts remote remediation, and coordinates onsite service. The portfolio integrates with existing platforms and keeps people involved for judgment, exceptions, and designated approvals.","pricing":{},"features":[{"name":"Adaptive service orchestration","value":"Coordinate And Complete Enterprise Work","valueDescription":"Connects service activity across systems to complete qualified work or route it to the appropriate expert while recording outcomes."},{"name":"Full-spectrum AI and zero-touch service delivery","value":"Automate And Resolve Service Work","valueDescription":"Uses AI and automation to interpret requests, anticipate issues, support resolution, and reduce dependence on manual, ticket-driven processes."},{"name":"Cross-functional workplace services","value":"Unify Enterprise Service Delivery","valueDescription":"Coordinates services across business functions and connects device management, workplace support, and user experience optimization in a unified model."},{"name":"Proactive issue and case resolution","value":"Resolve Issues Before They Disrupt Work","valueDescription":"Proactive detection, case handling, and remote remediation help accelerate resolution and avoid some employee interruptions and unnecessary onsite visits."},{"name":"Modular enterprise service coverage","value":"Expand Services As Needs Evolve","valueDescription":"Allows organizations to begin with a specific service challenge and add modular offerings across enterprise functions and operations."},{"name":"Agent assistance and case management","value":"Guide Agents To Faster Resolutions","valueDescription":"Provides case routing, contextual guidance, and routine-work automation to reduce manual triage and agent workload."},{"name":"Field service coordination","value":"Prepare And Coordinate Field Service","valueDescription":"Helps technicians arrive with relevant context and supports scheduling, service verification, and incident closure when onsite work is needed."},{"name":"Scalable autonomous operations","value":"Scale Support Without Linear Headcount","valueDescription":"Helps organizations handle growing service volumes and device counts without placing each increase directly on support teams."},{"name":"Governed human oversight and security","value":"Govern Automation And Keep People Involved","valueDescription":"Security controls, approval points, and human oversight help govern automated work while keeping people responsible for judgment-sensitive tasks and exceptions."},{"name":"Existing-system integrations","value":"Connect Existing Enterprise Systems","valueDescription":"Connects SmartServices with existing platforms and communication channels to coordinate work without requiring a complete replacement of current tools."},{"name":"Outcome-aligned service accountability","value":"Align Services With Measurable Outcomes","valueDescription":"Solution-specific commercial models can align charges with contacts, completed transactions, consumption, or services, while accountability focuses on service and business outcomes."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"Advisory and Consulting Services","anchor":"product-advisory-and-consulting-services","type":"Service","url":"https://pomeroy.com/what-we-do/it-consulting-services/","summary":"Modernize IT, manage risk, and turn technology investments into measurable business outcomes through structured, expert-led consulting.","description":"Pomeroy’s Advisory and Consulting Services help organizations navigate modern IT challenges and use emerging technology to achieve business outcomes. Services span AI and data intelligence, cloud and infrastructure, and cybersecurity and risk management. Pomeroy works with clients from assessment and strategy through architecture, automation, implementation, deployment, and ongoing optimization. Its structured, phased approach is designed to minimize disruption, improve operational efficiency, and support sustainable transformation.","pricing":{},"features":[{"name":"AI and data intelligence consulting","value":"Turn Data Into Actionable Insights","valueDescription":"Use AI, machine learning, and analytics to support decisions, automate work, and identify opportunities for optimization, customer experience enhancement, innovation, and new revenue."},{"name":"Cloud and infrastructure modernization","value":"Modernize And Optimize IT Environments","valueDescription":"Develop cloud and infrastructure strategies for current and future needs, with support for operational agility, cost control, and cloud-sprawl management."},{"name":"Cybersecurity and risk management","value":"Strengthen Security And Manage Risk","valueDescription":"Identify vulnerabilities, establish security strategies, and deploy and improve protections to address threats, compliance needs, and risk."},{"name":"Structured technology transformation","value":"Move From Strategy To Implementation","valueDescription":"Connects business decisions, solution design, technology deployment, and ongoing improvement through a structured consulting process."},{"name":"Measurable business outcomes","value":"Evaluate Results Against Defined Deliverables","valueDescription":"Sets clear deliverables and enables assessment of technology investments against tangible outcomes and project objectives."},{"name":"Technology roadmaps and project planning","value":"Plan Projects Around Defined Benchmarks","valueDescription":"Provides customized plans with defined goals, resources, timelines, budget considerations, and security measures."},{"name":"Automation and operational efficiency","value":"Reduce Manual Work And Improve Workflows","valueDescription":"Applies automation and process improvements to streamline operations, increase accuracy, and reduce manual effort."},{"name":"Low-risk phased implementation","value":"Introduce Change In Manageable Phases","valueDescription":"Phased planning, validation, and deployment support sustainable transformation and help minimize disruption."},{"name":"Vendor-agnostic expert guidance","value":"Choose Solutions For Your Needs","valueDescription":"Receive guidance from professionals who can evaluate solutions in light of organizational requirements."}]},{"name":"Professional Services","anchor":"product-professional-services","type":"Service","url":"https://pomeroy.com/what-we-do/professional-services/","summary":"Accelerate technology initiatives, improve productivity, and minimize operational disruption with expert implementation, project delivery, and infrastructure support.","description":"Pomeroy’s professional services help organizations fast-track technology initiatives and reduce time to productivity. The multidisciplinary team supports technology transformation and implementation, device upgrades and refreshes, infrastructure enhancements and architecture, cybersecurity readiness, and IT project management. Services include technology testing, deployment, training, and monitoring; vulnerability planning; wireless network assessment and implementation; field technology support; network modernization; service management integrations; and zero-touch runbook automation. Pomeroy collaborates with clients from project-goal analysis through solution planning and delivery, with flexible, agile support designed to minimize disruption and achieve business outcomes.","pricing":{},"features":[{"name":"IT project management","value":"Move Critical Projects Forward","valueDescription":"Project leadership helps organizations manage technology initiatives and advance work that supports business goals."},{"name":"Technology implementation","value":"Accelerate Technology Adoption","valueDescription":"Planning, testing, deployment, training, and monitoring help organizations implement technology more easily and quickly."},{"name":"Technology upgrades and refreshes","value":"Refresh Technology With Less Disruption","valueDescription":"Project support helps organizations modernize technology while limiting impacts on operations and customer access."},{"name":"Infrastructure enhancements and architecture","value":"Strengthen Technology Foundations","valueDescription":"Infrastructure and architecture expertise helps improve the systems supporting technology transformation and business initiatives."},{"name":"Vulnerability management design and planning","value":"Plan Targeted Security Improvements","valueDescription":"Vulnerability assessment and planning help teams understand security gaps and determine how to improve protections."},{"name":"Field technology support","value":"Keep Workers Equipped And Productive","valueDescription":"Onsite and self-service support, device replacement, and zero-touch deployment help workers access needed technology and assistance."},{"name":"Network modernization","value":"Modernize Network Access","valueDescription":"Updated network architecture supports cloud adoption and provides employees with greater agility and access."},{"name":"Zero-touch runbook automation","value":"Automate Routine IT Operations","valueDescription":"Automated runbooks streamline daily tasks and support consistent, accurate IT processes, freeing internal teams to focus on complex work."},{"name":"Wireless services","value":"Improve Wireless Network Coverage","valueDescription":"Facility and user assessments inform wireless network designs tailored to client needs, followed by implementation."},{"name":"Service management integrations","value":"Unify IT Service Management","valueDescription":"Integrated services, dashboards, and a central point of contact help teams gain visibility and control."}]},{"name":"Managed Services","anchor":"product-managed-services","type":"Service","url":"https://pomeroy.com/what-we-do/managed-services/","summary":"Reduce IT burden, strengthen security, and keep distributed environments running reliably so teams can focus on higher-value work.","description":"Pomeroy’s managed services provide expert support, monitoring, and management across the IT environment. The portfolio includes digital workplace services, managed network services, managed cybersecurity services, and cloud and service management. Its AI-first, human-centric approach uses automation, analytics, and expert support to proactively identify and address issues across distributed environments. Services cover service desk and onsite support, workplace experience and devices, network monitoring and connectivity, cybersecurity monitoring and response, cloud and infrastructure management, backup, IT service management, and IoT deployment. The portfolio is designed to improve performance, security, visibility, and service continuity while integrating with existing operations.","pricing":{},"features":[{"name":"Integrated managed IT portfolio","value":"Manage IT Across The Enterprise","valueDescription":"Brings support for workplace technology, networks, cybersecurity, and cloud environments together in an integrated managed services portfolio."},{"name":"Proactive AI-first service delivery","value":"Address Issues Before They Disrupt Work","valueDescription":"Proactive detection and response help reduce disruptions and support more productive teams."},{"name":"Network monitoring and management","value":"Maintain Reliable Network Connectivity","valueDescription":"Continuous monitoring and proactive support help maintain connectivity and address network issues across distributed environments."},{"name":"Digital workplace and end-user support","value":"Support Employees Across Their Workday","valueDescription":"Provides service desk, onsite, device, and collaboration support to address technology issues affecting employee productivity and satisfaction."},{"name":"Network services and security","value":"Adapt And Protect Network Connectivity","valueDescription":"Flexible connectivity and integrated security options help organizations adapt network services and protect sensitive data."},{"name":"Cybersecurity monitoring and response","value":"Detect And Respond To Threats","valueDescription":"Continuous monitoring, threat detection, and incident response help protect critical assets and support security and compliance needs."},{"name":"Cloud and infrastructure management","value":"Manage And Optimize Cloud Environments","valueDescription":"Supports cloud visibility, security, backup, performance, and cost management across varied environments."},{"name":"Device lifecycle and employee experience management","value":"Manage Devices And Improve Experience","valueDescription":"Coordinates device logistics and support while using workplace insights to address issues affecting employee productivity and satisfaction."},{"name":"AI-enabled IT service management","value":"Automate And Align Service Workflows","valueDescription":"Uses AI and automation within service workflows, with expert guidance to align service management with business objectives."},{"name":"Scalable and flexible service delivery","value":"Scale Services To Match Business Needs","valueDescription":"Aligns service scope and support capabilities with organizational requirements and existing operations as needs change."},{"name":"Performance monitoring and service visibility","value":"Track Service Performance And Outcomes","valueDescription":"Provides monitoring and reporting to help organizations understand service performance and operational outcomes."},{"name":"Cloud backup and recovery","value":"Protect Data With Cloud Backups","valueDescription":"Ongoing backups and recovery measures help preserve access to digital assets and support business continuity."},{"name":"Onsite and field support","value":"Resolve Issues With Onsite Expertise","valueDescription":"Provides onsite expertise for preventive maintenance and support when issues require assistance at a client location."},{"name":"End-to-end network lifecycle management","value":"Manage Networks Across Their Lifecycle","valueDescription":"End-to-end lifecycle ownership helps simplify operational management of distributed network environments."},{"name":"IoT deployment and management","value":"Deploy And Manage IoT Solutions","valueDescription":"Helps manage connected sensors and use collected data to support efficiency and productivity improvements."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"Modern Lifecycle Solutions","anchor":"product-modern-lifecycle-solutions","type":"Service","url":"https://pomeroy.com/what-we-do/modern-lifecycle-solutions/","summary":"Manage devices throughout their lifecycle to support efficient operations, reduce disruption, and handle technology end of life responsibly.","description":"Pomeroy’s Modern Lifecycle Solutions support technology from procurement through end of life. Services include asset tracking, integration and configuration, deployment and refresh, advanced exchange and repair, lifecycle reporting, warehousing and logistics, and asset disposition. End-of-life services can include secure data destruction, repair, refurbishment, resale, donation, and responsible recycling.","pricing":{},"features":[{"name":"Device deployment and refresh","value":"Deploy And Refresh Devices","valueDescription":"Supports device rollouts and refreshes as organizations implement or update technology."},{"name":"Technology asset disposition","value":"Recover Value Responsibly","valueDescription":"Handles technology end of life through secure data destruction and options such as repair, refurbishment, resale, donation, and recycling."},{"name":"Device procurement and asset tracking","value":"Track Device Assets","valueDescription":"Procure technology and track assets across the lifecycle to maintain visibility into organizational devices."},{"name":"Device integration and configuration","value":"Configure Devices For Use","valueDescription":"Prepares devices to customer specifications, including asset tagging, enrollment, and imaging where required."},{"name":"Advanced exchange and repair depot","value":"Replace And Repair Devices","valueDescription":"Provides device replacement and repair support to address faulty equipment and reduce related disruption."},{"name":"Full lifecycle reporting","value":"Track Lifecycle Activity","valueDescription":"Maintains records of technology activity, including data wiping and the destination of equipment components."},{"name":"Warehousing and logistics","value":"Coordinate Device Logistics","valueDescription":"Coordinates device warehousing and logistics for procurement, deployment, and lifecycle support."}]},{"name":"Strategic Technical Staffing","anchor":"product-strategic-technical-staffing","type":"Service","url":"https://pomeroy.com/what-we-do/strategic-technical-staffing/","summary":"Fill IT skills gaps with matched, flexible talent that helps teams deliver projects and adapt staffing to changing needs.","description":"Pomeroy’s Strategic Technical Staffing service helps organizations fill IT skills gaps with professionals matched to project requirements, technical competencies, and timelines. Options include short- and long-term contracts, temporary-to-hire, direct hire, managed time-and-materials contracts, and tailored project teams. Pomeroy sources talent from a global candidate pipeline, evaluates and pre-screens candidates, and provides staffing across the IT spectrum, including emerging skills such as AI, cloud, cybersecurity, application development, and data analytics. Dedicated hiring teams and resource managers support clients and consultants through selection and the contract period, while staffing levels can scale with project ramp-up and ramp-down schedules.","pricing":{},"features":[{"name":"Specialized IT talent sourcing","value":"Access Specialized Talent For IT Initiatives","valueDescription":"Draws on a global candidate pipeline for specialized and emerging IT skills that address project requirements and skills gaps."},{"name":"Flexible hiring arrangements","value":"Choose Hiring Terms That Fit Your Needs","valueDescription":"Select from contract, temporary-to-hire, direct-hire, and project-team options to match staffing arrangements to the work."},{"name":"Project-scaled staffing","value":"Scale Technical Resources With Project Demand","valueDescription":"Adjusts staffing levels to project schedules so teams can add or reduce technical capacity as requirements change."},{"name":"Staffing needs alignment","value":"Match Talent To Project Requirements","valueDescription":"Aligns candidate expertise and competencies with client requirements, project demands, and staffing timelines."},{"name":"Dedicated hiring team and resource manager support","value":"Get Support Throughout The Engagement","valueDescription":"Provides hiring and resource-management support during candidate selection and throughout staffing engagements."},{"name":"Candidate screening","value":"Review Pre-Screened Candidates","valueDescription":"Provides candidates who have been evaluated and pre-screened to support a more streamlined recruitment process."},{"name":"Talent attraction and retention planning","value":"Plan To Attract And Retain IT Talent","valueDescription":"Provides staffing strategy focused on attracting and retaining IT talent amid hiring-market challenges."},{"name":"Industry-specific IT staffing","value":"Find Talent For Sector-Specific IT Work","valueDescription":"Sources IT professionals with skills and experience tailored to industry projects and organizational requirements."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://pomeroy.com","text":"Pomeroy"},{"url":"https://pomeroy.com/banzai/","text":"BanzAI"},{"url":"https://pomeroy.com/what-we-do/managed-it-services/smartservices/","text":"SmartServices"},{"url":"https://pomeroy.com/what-we-do/it-consulting-services/","text":"Advisory and Consulting Services"},{"url":"https://pomeroy.com/what-we-do/professional-services/","text":"Professional Services"},{"url":"https://pomeroy.com/what-we-do/managed-services/","text":"Managed Services"},{"url":"https://pomeroy.com/what-we-do/modern-lifecycle-solutions/","text":"Modern Lifecycle Solutions"},{"url":"https://pomeroy.com/what-we-do/strategic-technical-staffing/","text":"Strategic Technical Staffing"}]}