# Pomeroy - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: IT Services - Market category: Managed IT Services (https://nowen.ai/category/managed-it-services) - Delivery model: services - Website: https://pomeroy.com - AI agent profile: https://nowen.ai/agents/pomeroy-com - Updated: 2026-11-09 - Directory: one of 128 AI agents in IT Services (https://nowen.ai/industry/it-services); one of 58 AI agents in Managed IT Services (https://nowen.ai/category/managed-it-services) - Read by AI assistants from: OpenAI, Perplexity, Amazon > Pomeroy delivers IT services that help businesses manage technology and empower their workforces. Pomeroy partners with businesses to deliver technology services that support employee and customer experiences. Its capabilities include IT consulting, professional services, managed services, technical staffing, and technology lifecycle support, helping organizations manage complexity, improve operations, and equip their workforces with the tools they need. **Mission:** Empower business from the Edge to the Cloud. ## Products & Services ### [BanzAI](https://pomeroy.com/banzai/) *Platform* Automates and coordinates enterprise services to resolve requests, prevent disruptions, optimize resources, and provide employees with unified support. BanzAI is Pomeroy’s adaptive enterprise AI platform for automating and orchestrating service delivery across business functions. It combines descriptive, predictive, generative, and agentic AI with zero-touch automation to understand intent, coordinate activity across enterprise systems, complete or route work, and capture outcomes for continuous improvement. It can diagnose issues, execute fixes, validate results, and close the loop with users. It also supports security response, cloud resource optimization, proactive failure detection, and rules-based back-office workflows. The platform integrates with existing enterprise systems and provides governed automation with security controls and human oversight where needed. - **Enterprise service request automation** — Resolve Requests Across Enterprise Workflows - **Cross-functional orchestration** — Coordinate Work Across Business Functions - **Full-spectrum AI and zero-touch automation** — Automate Routine Work With Multiple AI Capabilities - **Enterprise system integration** — Connect Existing Enterprise Systems - **Enterprise security and governance controls** — Govern Automation With Enterprise Controls - **Intelligent employee orchestration** — Guide Employees Through Familiar Interactions - **Security signal correlation and response** — Correlate Threat Signals And Execute Responses - **Cloud resource optimization** — Optimize Cloud And Infrastructure Resources - **Proactive failure detection** — Detect Failure Patterns Before They Occur - **Back-office process automation** — Automate High-Volume Back-Office Processes ### [SmartServices](https://pomeroy.com/what-we-do/managed-it-services/smartservices/) *Service* Automates and coordinates enterprise services to resolve work faster, reduce operating costs and employee interruptions, and improve workforce productivity. SmartServices is Pomeroy’s portfolio of AI-powered enterprise services, built on the BanzAI adaptive AI platform. It connects employees, systems, data, workflows, AI agents, and Pomeroy experts through a shared orchestration platform. Its modular offerings include service desk, workplace, field, endpoint, network, security, and other enterprise services. SmartServices combines AI with zero-touch automation to understand intent, coordinate activity across enterprise systems, complete or route work, and capture outcomes for continuous improvement. SmartWorkplace unifies workplace functions and proactively addresses issues; SmartDesk automates help desk cases and supports agents; SmartField triages issues, attempts remote remediation, and coordinates onsite service. The portfolio integrates with existing platforms and keeps people involved for judgment, exceptions, and designated approvals. - Categories: Managed IT Services (https://nowen.ai/category/managed-it-services) - **Adaptive service orchestration** — Coordinate And Complete Enterprise Work - **Full-spectrum AI and zero-touch service delivery** — Automate And Resolve Service Work - **Cross-functional workplace services** — Unify Enterprise Service Delivery - **Proactive issue and case resolution** — Resolve Issues Before They Disrupt Work - **Modular enterprise service coverage** — Expand Services As Needs Evolve - **Agent assistance and case management** — Guide Agents To Faster Resolutions - **Field service coordination** — Prepare And Coordinate Field Service - **Scalable autonomous operations** — Scale Support Without Linear Headcount - **Governed human oversight and security** — Govern Automation And Keep People Involved - **Existing-system integrations** — Connect Existing Enterprise Systems - **Outcome-aligned service accountability** — Align Services With Measurable Outcomes ### [Advisory and Consulting Services](https://pomeroy.com/what-we-do/it-consulting-services/) *Service* Modernize IT, manage risk, and turn technology investments into measurable business outcomes through structured, expert-led consulting. Pomeroy’s Advisory and Consulting Services help organizations navigate modern IT challenges and use emerging technology to achieve business outcomes. Services span AI and data intelligence, cloud and infrastructure, and cybersecurity and risk management. Pomeroy works with clients from assessment and strategy through architecture, automation, implementation, deployment, and ongoing optimization. Its structured, phased approach is designed to minimize disruption, improve operational efficiency, and support sustainable transformation. - **AI and data intelligence consulting** — Turn Data Into Actionable Insights - **Cloud and infrastructure modernization** — Modernize And Optimize IT Environments - **Cybersecurity and risk management** — Strengthen Security And Manage Risk - **Structured technology transformation** — Move From Strategy To Implementation - **Measurable business outcomes** — Evaluate Results Against Defined Deliverables - **Technology roadmaps and project planning** — Plan Projects Around Defined Benchmarks - **Automation and operational efficiency** — Reduce Manual Work And Improve Workflows - **Low-risk phased implementation** — Introduce Change In Manageable Phases - **Vendor-agnostic expert guidance** — Choose Solutions For Your Needs ### [Professional Services](https://pomeroy.com/what-we-do/professional-services/) *Service* Accelerate technology initiatives, improve productivity, and minimize operational disruption with expert implementation, project delivery, and infrastructure support. Pomeroy’s professional services help organizations fast-track technology initiatives and reduce time to productivity. The multidisciplinary team supports technology transformation and implementation, device upgrades and refreshes, infrastructure enhancements and architecture, cybersecurity readiness, and IT project management. Services include technology testing, deployment, training, and monitoring; vulnerability planning; wireless network assessment and implementation; field technology support; network modernization; service management integrations; and zero-touch runbook automation. Pomeroy collaborates with clients from project-goal analysis through solution planning and delivery, with flexible, agile support designed to minimize disruption and achieve business outcomes. - **IT project management** — Move Critical Projects Forward - **Technology implementation** — Accelerate Technology Adoption - **Technology upgrades and refreshes** — Refresh Technology With Less Disruption - **Infrastructure enhancements and architecture** — Strengthen Technology Foundations - **Vulnerability management design and planning** — Plan Targeted Security Improvements - **Field technology support** — Keep Workers Equipped And Productive - **Network modernization** — Modernize Network Access - **Zero-touch runbook automation** — Automate Routine IT Operations - **Wireless services** — Improve Wireless Network Coverage - **Service management integrations** — Unify IT Service Management ### [Managed Services](https://pomeroy.com/what-we-do/managed-services/) *Service* Reduce IT burden, strengthen security, and keep distributed environments running reliably so teams can focus on higher-value work. Pomeroy’s managed services provide expert support, monitoring, and management across the IT environment. The portfolio includes digital workplace services, managed network services, managed cybersecurity services, and cloud and service management. Its AI-first, human-centric approach uses automation, analytics, and expert support to proactively identify and address issues across distributed environments. Services cover service desk and onsite support, workplace experience and devices, network monitoring and connectivity, cybersecurity monitoring and response, cloud and infrastructure management, backup, IT service management, and IoT deployment. The portfolio is designed to improve performance, security, visibility, and service continuity while integrating with existing operations. - Categories: Managed IT Services (https://nowen.ai/category/managed-it-services) - **Integrated managed IT portfolio** — Manage IT Across The Enterprise - **Proactive AI-first service delivery** — Address Issues Before They Disrupt Work - **Network monitoring and management** — Maintain Reliable Network Connectivity - **Digital workplace and end-user support** — Support Employees Across Their Workday - **Network services and security** — Adapt And Protect Network Connectivity - **Cybersecurity monitoring and response** — Detect And Respond To Threats - **Cloud and infrastructure management** — Manage And Optimize Cloud Environments - **Device lifecycle and employee experience management** — Manage Devices And Improve Experience - **AI-enabled IT service management** — Automate And Align Service Workflows - **Scalable and flexible service delivery** — Scale Services To Match Business Needs - **Performance monitoring and service visibility** — Track Service Performance And Outcomes - **Cloud backup and recovery** — Protect Data With Cloud Backups - **Onsite and field support** — Resolve Issues With Onsite Expertise - **End-to-end network lifecycle management** — Manage Networks Across Their Lifecycle - **IoT deployment and management** — Deploy And Manage IoT Solutions ### [Modern Lifecycle Solutions](https://pomeroy.com/what-we-do/modern-lifecycle-solutions/) *Service* Manage devices throughout their lifecycle to support efficient operations, reduce disruption, and handle technology end of life responsibly. Pomeroy’s Modern Lifecycle Solutions support technology from procurement through end of life. Services include asset tracking, integration and configuration, deployment and refresh, advanced exchange and repair, lifecycle reporting, warehousing and logistics, and asset disposition. End-of-life services can include secure data destruction, repair, refurbishment, resale, donation, and responsible recycling. - **Device deployment and refresh** — Deploy And Refresh Devices - **Technology asset disposition** — Recover Value Responsibly - **Device procurement and asset tracking** — Track Device Assets - **Device integration and configuration** — Configure Devices For Use - **Advanced exchange and repair depot** — Replace And Repair Devices - **Full lifecycle reporting** — Track Lifecycle Activity - **Warehousing and logistics** — Coordinate Device Logistics ### [Strategic Technical Staffing](https://pomeroy.com/what-we-do/strategic-technical-staffing/) *Service* Fill IT skills gaps with matched, flexible talent that helps teams deliver projects and adapt staffing to changing needs. Pomeroy’s Strategic Technical Staffing service helps organizations fill IT skills gaps with professionals matched to project requirements, technical competencies, and timelines. Options include short- and long-term contracts, temporary-to-hire, direct hire, managed time-and-materials contracts, and tailored project teams. Pomeroy sources talent from a global candidate pipeline, evaluates and pre-screens candidates, and provides staffing across the IT spectrum, including emerging skills such as AI, cloud, cybersecurity, application development, and data analytics. Dedicated hiring teams and resource managers support clients and consultants through selection and the contract period, while staffing levels can scale with project ramp-up and ramp-down schedules. - **Specialized IT talent sourcing** — Access Specialized Talent For IT Initiatives - **Flexible hiring arrangements** — Choose Hiring Terms That Fit Your Needs - **Project-scaled staffing** — Scale Technical Resources With Project Demand - **Staffing needs alignment** — Match Talent To Project Requirements - **Dedicated hiring team and resource manager support** — Get Support Throughout The Engagement - **Candidate screening** — Review Pre-Screened Candidates - **Talent attraction and retention planning** — Plan To Attract And Retain IT Talent - **Industry-specific IT staffing** — Find Talent For Sector-Specific IT Work ## Sources - [Pomeroy](https://pomeroy.com) - [BanzAI](https://pomeroy.com/banzai/) - [SmartServices](https://pomeroy.com/what-we-do/managed-it-services/smartservices/) - [Advisory and Consulting Services](https://pomeroy.com/what-we-do/it-consulting-services/) - [Professional Services](https://pomeroy.com/what-we-do/professional-services/) - [Managed Services](https://pomeroy.com/what-we-do/managed-services/) - [Modern Lifecycle Solutions](https://pomeroy.com/what-we-do/modern-lifecycle-solutions/) - [Strategic Technical Staffing](https://pomeroy.com/what-we-do/strategic-technical-staffing/)