Pendo

Understand software usage, improve digital experiences, and drive adoption with connected analytics, feedback, AI insights, and in-app guidance.

Catch product issues early, understand user experiences, and keep analytics current without manual instrumentation.

Help customers adopt Pendo and reach value sooner through tailored onboarding, training, and education.

Get technical guidance to resolve product issues quickly and minimize business disruption.

Pendo platform

Pendo is an AI-powered software experience management platform for understanding and improving the software people use. It combines product and agent analytics, user feedback, session replay, in-app guidance, AI-powered insights, data integrations, and tools for product discovery and planning. Teams can analyze behavior across web and mobile applications, guide users, gather feedback, validate ideas, plan product improvements, and measure outcomes across customer and employee software experiences. Its capabilities also support employee software adoption, SaaS portfolio review, and AI agents through product context and performance analytics.

• Understand Usage And Product Performance
  See how users interact with applications and features, identify patterns in journeys and retention, compare product health, and use behavioral data to inform decisions and measure changes.
• Measure Agent Performance And Outcomes
  Understand how people use agents, diagnose interaction problems, compare approaches, and connect agent activity to measures such as task completion, resolution, retention, support volume, and revenue.
• Equip Agents With Relevant User Context
  Provide agents with product behavior and user context to support more relevant assistance, and use analytics to identify issues and assess performance.
• Guide Users Through Key Product Moments
  Deliver contextual guidance and communications to help users onboard, discover features, complete workflows, and access help without leaving the application.
• Investigate Experiences Behind User Behavior
  Review sessions to understand how users experienced a product, find friction, and investigate technical or usability issues alongside relevant analytics and feedback.
• Turn Customer Feedback Into Useful Insights
  Bring input from multiple channels together, identify recurring themes and needs, and connect feedback to product and customer context.
• Measure And Act On User Sentiment
  Gather feedback in context, identify sentiment trends and themes, and connect survey results to user behavior and targeted follow-up.
• Validate Ideas With Customer Evidence
  Gather input from selected users, assess ideas using customer and business context, and make more informed product investment decisions.
• Connect Product Priorities To Customer Evidence
  Turn validated ideas and customer requests into roadmaps, communicate priorities to stakeholders, and update plans as new evidence becomes available.
• Coordinate Personalized In-App And Email Journeys
  Automate communications based on product behavior and connect message engagement to in-app activity and outcomes.
• Identify Customer Risks And Growth Opportunities
  Use behavioral and business data to surface accounts that may need retention support or have expansion potential, then make predictions available in connected workflows.
• Bring Pendo Insights Into AI Workflows
  Access Pendo data from compatible AI tools, ask questions in natural language, and take supported follow-up actions while retaining existing permission controls.
• Improve Employee Software Experiences
  Use cross-app analytics, employee feedback, and contextual guidance to identify process friction, support software adoption, and improve employee productivity.
• Find Product Insights And Take Action
  Use proactive signals and natural-language questions to explore product data, prepare for customer conversations, and create guides or segments from insights.
• Review Software Usage And Spending
  Use application, license, and cost information to investigate unmanaged tools, identify potential waste, compare adoption, and inform software decisions.
• Connect Pendo Data To Business Workflows
  Make behavioral data available in supported warehouses and storage destinations for cross-team analysis, customer health views, and business decision-making.
• Connect Engagement To Business Performance
  Combine product engagement with account and revenue information to support customer health analysis and investigation of retention or expansion opportunities.
• Support Experiences Across Web And Mobile
  Use supported analytics, replay, and guidance capabilities across web and mobile applications for customer and employee software experiences.

Novus

Novus is Pendo’s free, AI-native beta product for teams shipping software with AI. It connects to a GitHub repository and reads code to identify user-facing features and instrument the product automatically. Novus monitors for broken flows, errors, drop-offs, and dead clicks, then delivers insights and recommendations in Slack. It can open pull requests to keep instrumentation current and reads code, pull requests, and Linear tickets to provide context about product changes and user responses. It integrates with GitHub, Slack, and Linear.

• Instrument Your Product Automatically
  Set up product instrumentation from the codebase to collect product data without a manual event-tagging project.
• Catch Product Issues Earlier
  Bring potential product problems to the team's attention, including broken user journeys, errors, drop-offs, and dead clicks.
• Keep Instrumentation Up To Date
  Maintain current instrumentation as the product evolves and reduce outdated events and manual tagging work.
• Get Insights In Slack
  Receive product insights and recommendations in Slack without having to search for them in a separate dashboard.
• Connect Product Changes With User Responses
  Use code, pull request, and Linear ticket context alongside user responses within existing development and communication workflows.

Pendo Professional Services

Pendo Professional Services provides tailored onboarding, training, and education to help customers implement Pendo, support product adoption, and accelerate time to value. Services also include help integrating Pendo with existing systems.

Category: Software Implementation Services

• Get Started With Tailored Onboarding
  Receive onboarding tailored to customer needs to help implement Pendo and begin using it.
• Build Skills With Training And Education
  Develop the knowledge to use Pendo and support adoption through training and education.
• Implement Pendo Across Existing Systems
  Get support implementing Pendo and integrating it with existing systems.

Pendo Technical Support

Pendo Technical Support provides technical guidance to help customers overcome product issues and minimize business disruption. Pendo’s technical account management offering also provides guidance on technical infrastructure and deployment planning.

• Resolve Product Issues Quickly
  Get technical guidance to overcome product issues and reduce business disruption.
• Plan Infrastructure And Deployments
  Access guidance on technical infrastructure and deployment planning.