{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/pendo-io","markdownUrl":"https://nowen.ai/agents/pendo-io.md","jsonUrl":"https://nowen.ai/agents/pendo-io.json","name":"Pendo","legalName":"Pendo.io, Inc.","website":"https://pendo.io","industry":"Digital Experience","deliveryModel":"software","marketCategories":{"primary":{"name":"Software Implementation Services","url":"https://nowen.ai/category/software-implementation-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-11T14:20:51.721Z","summary":"Pendo helps teams understand software usage and improve product experiences through analytics, user feedback, in-app guidance, and AI-powered insights.","description":"Pendo helps product, growth, customer success, and IT teams understand how people and AI agents use software and improve those experiences. Its platform brings together product and agent analytics, user feedback, session replay, in-app guidance, and AI-powered insights so teams can make informed decisions and drive adoption.","mission":"Help software builders understand user behavior and turn product insights into actions that improve adoption, customer retention, and business outcomes.","directory":{"industryName":"Digital Experience","agentCount":22,"indexable":true,"hubUrl":"https://nowen.ai/industry/digital-experience"},"categoryDirectory":{"name":"Software Implementation Services","agentCount":37,"indexable":true,"url":"https://nowen.ai/category/software-implementation-services"},"aiReaderFamilies":["OpenAI","Perplexity"],"products":[{"name":"Pendo platform","anchor":"product-pendo-platform","type":"Platform","url":"https://www.pendo.io/","summary":"Understand software usage, improve digital experiences, and drive adoption with connected analytics, feedback, AI insights, and in-app guidance.","description":"Pendo is an AI-powered software experience management platform for understanding and improving the software people use. It combines product and agent analytics, user feedback, session replay, in-app guidance, AI-powered insights, data integrations, and tools for product discovery and planning. Teams can analyze behavior across web and mobile applications, guide users, gather feedback, validate ideas, plan product improvements, and measure outcomes across customer and employee software experiences. Its capabilities also support employee software adoption, SaaS portfolio review, and AI agents through product context and performance analytics.","pricing":{},"features":[{"name":"Product and mobile analytics","value":"Understand Usage And Product Performance","valueDescription":"See how users interact with applications and features, identify patterns in journeys and retention, compare product health, and use behavioral data to inform decisions and measure changes."},{"name":"Agent analytics and outcome measurement","value":"Measure Agent Performance And Outcomes","valueDescription":"Understand how people use agents, diagnose interaction problems, compare approaches, and connect agent activity to measures such as task completion, resolution, retention, support volume, and revenue."},{"name":"AI agent context and support","value":"Equip Agents With Relevant User Context","valueDescription":"Provide agents with product behavior and user context to support more relevant assistance, and use analytics to identify issues and assess performance."},{"name":"In-app guidance and messaging","value":"Guide Users Through Key Product Moments","valueDescription":"Deliver contextual guidance and communications to help users onboard, discover features, complete workflows, and access help without leaving the application."},{"name":"Session replay and issue investigation","value":"Investigate Experiences Behind User Behavior","valueDescription":"Review sessions to understand how users experienced a product, find friction, and investigate technical or usability issues alongside relevant analytics and feedback."},{"name":"Feedback collection and analysis","value":"Turn Customer Feedback Into Useful Insights","valueDescription":"Bring input from multiple channels together, identify recurring themes and needs, and connect feedback to product and customer context."},{"name":"Sentiment surveys and analysis","value":"Measure And Act On User Sentiment","valueDescription":"Gather feedback in context, identify sentiment trends and themes, and connect survey results to user behavior and targeted follow-up."},{"name":"Idea validation and prioritization","value":"Validate Ideas With Customer Evidence","valueDescription":"Gather input from selected users, assess ideas using customer and business context, and make more informed product investment decisions."},{"name":"Roadmap planning and communication","value":"Connect Product Priorities To Customer Evidence","valueDescription":"Turn validated ideas and customer requests into roadmaps, communicate priorities to stakeholders, and update plans as new evidence becomes available."},{"name":"Cross-channel journey orchestration","value":"Coordinate Personalized In-App And Email Journeys","valueDescription":"Automate communications based on product behavior and connect message engagement to in-app activity and outcomes."},{"name":"Predictive customer insights","value":"Identify Customer Risks And Growth Opportunities","valueDescription":"Use behavioral and business data to surface accounts that may need retention support or have expansion potential, then make predictions available in connected workflows."},{"name":"AI tool connectivity and workflow actions","value":"Bring Pendo Insights Into AI Workflows","valueDescription":"Access Pendo data from compatible AI tools, ask questions in natural language, and take supported follow-up actions while retaining existing permission controls."},{"name":"Employee software adoption and process analytics","value":"Improve Employee Software Experiences","valueDescription":"Use cross-app analytics, employee feedback, and contextual guidance to identify process friction, support software adoption, and improve employee productivity."},{"name":"AI-powered product intelligence","value":"Find Product Insights And Take Action","valueDescription":"Use proactive signals and natural-language questions to explore product data, prepare for customer conversations, and create guides or segments from insights."},{"name":"SaaS portfolio optimization","value":"Review Software Usage And Spending","valueDescription":"Use application, license, and cost information to investigate unmanaged tools, identify potential waste, compare adoption, and inform software decisions."},{"name":"Product data export and synchronization","value":"Connect Pendo Data To Business Workflows","valueDescription":"Make behavioral data available in supported warehouses and storage destinations for cross-team analysis, customer health views, and business decision-making."},{"name":"Churn and expansion analysis from shared data","value":"Connect Engagement To Business Performance","valueDescription":"Combine product engagement with account and revenue information to support customer health analysis and investigation of retention or expansion opportunities."},{"name":"Web and mobile coverage","value":"Support Experiences Across Web And Mobile","valueDescription":"Use supported analytics, replay, and guidance capabilities across web and mobile applications for customer and employee software experiences."}]},{"name":"Novus","anchor":"product-novus","type":"Product","url":"https://pendo.io","summary":"Catch product issues early, understand user experiences, and keep analytics current without manual instrumentation.","description":"Novus is Pendo’s free, AI-native beta product for teams shipping software with AI. It connects to a GitHub repository and reads code to identify user-facing features and instrument the product automatically. Novus monitors for broken flows, errors, drop-offs, and dead clicks, then delivers insights and recommendations in Slack. It can open pull requests to keep instrumentation current and reads code, pull requests, and Linear tickets to provide context about product changes and user responses. It integrates with GitHub, Slack, and Linear.","pricing":{},"features":[{"name":"GitHub-based auto-instrumentation","value":"Instrument Your Product Automatically","valueDescription":"Set up product instrumentation from the codebase to collect product data without a manual event-tagging project."},{"name":"Continuous product monitoring","value":"Catch Product Issues Earlier","valueDescription":"Bring potential product problems to the team's attention, including broken user journeys, errors, drop-offs, and dead clicks."},{"name":"Instrumentation maintenance pull requests","value":"Keep Instrumentation Up To Date","valueDescription":"Maintain current instrumentation as the product evolves and reduce outdated events and manual tagging work."},{"name":"Proactive Slack recommendations","value":"Get Insights In Slack","valueDescription":"Receive product insights and recommendations in Slack without having to search for them in a separate dashboard."},{"name":"Development context integrations","value":"Connect Product Changes With User Responses","valueDescription":"Use code, pull request, and Linear ticket context alongside user responses within existing development and communication workflows."}]},{"name":"Pendo Professional Services","anchor":"product-pendo-professional-services","type":"Service","url":"https://www.pendo.io/solutions/professional-services/","summary":"Help customers adopt Pendo and reach value sooner through tailored onboarding, training, and education.","description":"Pendo Professional Services provides tailored onboarding, training, and education to help customers implement Pendo, support product adoption, and accelerate time to value. Services also include help integrating Pendo with existing systems.","pricing":{},"features":[{"name":"Tailored onboarding","value":"Get Started With Tailored Onboarding","valueDescription":"Receive onboarding tailored to customer needs to help implement Pendo and begin using it."},{"name":"Training and education","value":"Build Skills With Training And Education","valueDescription":"Develop the knowledge to use Pendo and support adoption through training and education."},{"name":"Implementation and system integration","value":"Implement Pendo Across Existing Systems","valueDescription":"Get support implementing Pendo and integrating it with existing systems."}],"marketCategories":[{"name":"Software Implementation Services","url":"https://nowen.ai/category/software-implementation-services"}]},{"name":"Pendo Technical Support","anchor":"product-pendo-technical-support","type":"Service","url":"https://www.pendo.io/solutions/services-support/technical-support/","summary":"Get technical guidance to resolve product issues quickly and minimize business disruption.","description":"Pendo Technical Support provides technical guidance to help customers overcome product issues and minimize business disruption. Pendo’s technical account management offering also provides guidance on technical infrastructure and deployment planning.","pricing":{},"features":[{"name":"Technical issue guidance","value":"Resolve Product Issues Quickly","valueDescription":"Get technical guidance to overcome product issues and reduce business disruption."},{"name":"Infrastructure and deployment planning guidance","value":"Plan Infrastructure And Deployments","valueDescription":"Access guidance on technical infrastructure and deployment planning."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://pendo.io","text":"Pendo"},{"url":"https://www.pendo.io/","text":"Pendo platform"},{"url":"https://www.pendo.io/solutions/professional-services/","text":"Pendo Professional Services"},{"url":"https://www.pendo.io/solutions/services-support/technical-support/","text":"Pendo Technical Support"}]}