# Pendo

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Digital Experience
- Market category: Software Implementation Services (https://nowen.ai/category/software-implementation-services)
- Delivery model: software
- Website: https://pendo.io
- Legal name: Pendo.io, Inc.
- AI agent profile: https://nowen.ai/agents/pendo-io
- Updated: 2026-11-11
- Directory: one of 22 AI agents in Digital Experience (https://nowen.ai/industry/digital-experience); one of 37 AI agents in Software Implementation Services (https://nowen.ai/category/software-implementation-services)
- Read by AI assistants from: OpenAI, Perplexity

> Pendo helps teams understand software usage and improve product experiences through analytics, user feedback, in-app guidance, and AI-powered insights.

Pendo helps product, growth, customer success, and IT teams understand how people and AI agents use software and improve those experiences. Its platform brings together product and agent analytics, user feedback, session replay, in-app guidance, and AI-powered insights so teams can make informed decisions and drive adoption.

**Mission:** Help software builders understand user behavior and turn product insights into actions that improve adoption, customer retention, and business outcomes.

## Products & Services

### [Pendo platform](https://www.pendo.io/)
*Platform*
Understand software usage, improve digital experiences, and drive adoption with connected analytics, feedback, AI insights, and in-app guidance.
Pendo is an AI-powered software experience management platform for understanding and improving the software people use. It combines product and agent analytics, user feedback, session replay, in-app guidance, AI-powered insights, data integrations, and tools for product discovery and planning. Teams can analyze behavior across web and mobile applications, guide users, gather feedback, validate ideas, plan product improvements, and measure outcomes across customer and employee software experiences. Its capabilities also support employee software adoption, SaaS portfolio review, and AI agents through product context and performance analytics.

- **Product and mobile analytics** — Understand Usage And Product Performance
- **Agent analytics and outcome measurement** — Measure Agent Performance And Outcomes
- **AI agent context and support** — Equip Agents With Relevant User Context
- **In-app guidance and messaging** — Guide Users Through Key Product Moments
- **Session replay and issue investigation** — Investigate Experiences Behind User Behavior
- **Feedback collection and analysis** — Turn Customer Feedback Into Useful Insights
- **Sentiment surveys and analysis** — Measure And Act On User Sentiment
- **Idea validation and prioritization** — Validate Ideas With Customer Evidence
- **Roadmap planning and communication** — Connect Product Priorities To Customer Evidence
- **Cross-channel journey orchestration** — Coordinate Personalized In-App And Email Journeys
- **Predictive customer insights** — Identify Customer Risks And Growth Opportunities
- **AI tool connectivity and workflow actions** — Bring Pendo Insights Into AI Workflows
- **Employee software adoption and process analytics** — Improve Employee Software Experiences
- **AI-powered product intelligence** — Find Product Insights And Take Action
- **SaaS portfolio optimization** — Review Software Usage And Spending
- **Product data export and synchronization** — Connect Pendo Data To Business Workflows
- **Churn and expansion analysis from shared data** — Connect Engagement To Business Performance
- **Web and mobile coverage** — Support Experiences Across Web And Mobile

### [Novus](https://pendo.io)
*Product*
Catch product issues early, understand user experiences, and keep analytics current without manual instrumentation.
Novus is Pendo’s free, AI-native beta product for teams shipping software with AI. It connects to a GitHub repository and reads code to identify user-facing features and instrument the product automatically. Novus monitors for broken flows, errors, drop-offs, and dead clicks, then delivers insights and recommendations in Slack. It can open pull requests to keep instrumentation current and reads code, pull requests, and Linear tickets to provide context about product changes and user responses. It integrates with GitHub, Slack, and Linear.

- **GitHub-based auto-instrumentation** — Instrument Your Product Automatically
- **Continuous product monitoring** — Catch Product Issues Earlier
- **Instrumentation maintenance pull requests** — Keep Instrumentation Up To Date
- **Proactive Slack recommendations** — Get Insights In Slack
- **Development context integrations** — Connect Product Changes With User Responses

### [Pendo Professional Services](https://www.pendo.io/solutions/professional-services/)
*Service*
Help customers adopt Pendo and reach value sooner through tailored onboarding, training, and education.
Pendo Professional Services provides tailored onboarding, training, and education to help customers implement Pendo, support product adoption, and accelerate time to value. Services also include help integrating Pendo with existing systems.
- Categories: Software Implementation Services (https://nowen.ai/category/software-implementation-services)

- **Tailored onboarding** — Get Started With Tailored Onboarding
- **Training and education** — Build Skills With Training And Education
- **Implementation and system integration** — Implement Pendo Across Existing Systems

### [Pendo Technical Support](https://www.pendo.io/solutions/services-support/technical-support/)
*Service*
Get technical guidance to resolve product issues quickly and minimize business disruption.
Pendo Technical Support provides technical guidance to help customers overcome product issues and minimize business disruption. Pendo’s technical account management offering also provides guidance on technical infrastructure and deployment planning.

- **Technical issue guidance** — Resolve Product Issues Quickly
- **Infrastructure and deployment planning guidance** — Plan Infrastructure And Deployments

## Sources

- [Pendo](https://pendo.io)
- [Pendo platform](https://www.pendo.io/)
- [Pendo Professional Services](https://www.pendo.io/solutions/professional-services/)
- [Pendo Technical Support](https://www.pendo.io/solutions/services-support/technical-support/)