Pacific Internet

Connects businesses with reliable internet access, regional and global reach, and service options suited to their operational needs.

Keeps employees connected with mobile plans and devices tailored to business needs, backed by recommendations, responsive support and potential cost savings.

Connects regional offices and data centres over private networks while supporting reliable performance and simpler enterprise WAN connectivity.

Supports secure, high-performing access to cloud applications while helping businesses simplify WAN operations and accommodate changing network needs.

Improves network security and performance while supporting cloud use, flexible security implementation, and a fast user experience.

Outsources network operations and provides professional expertise, helping IT teams focus on core business priorities.

Protects business data, supports resilient regional connectivity, and scales storage while reducing onsite infrastructure and maintenance costs.

Provides a private, customizable cloud environment with customer-exclusive management, flexible connectivity, and usage-based costs that reduce upfront expenditure.

Connects businesses to cloud providers over private networks for improved application performance and security at lower cost.

Helps businesses host websites and communicate securely with flexible storage, protected email and dedicated support.

Helps businesses maintain continuity during crises with cloud-based backup, recovery services and short recovery objectives.

Helps defend networks, cloud access and devices against unwanted traffic, threats and intrusion attempts with scalable security controls.

Safeguards devices connecting to corporate networks, helping organizations support remote work while addressing cyber threats.

Protects networks, web services and applications from DDoS attacks while keeping clean traffic flowing and supporting business continuity.

Reaches customers worldwide with international calling and toll-free services, supported by flexible pricing, call quality and billing options.

Simplifies business communications with one business number, mobile calling and collaboration tools for employees working from the office, home or on the go.

Connects teams and business phone calls in the cloud to support flexible work, business continuity and lower equipment and roaming costs.

Provides convenient access to invoices, reports, portal services and online product ordering.

Business Internet

Pacific Internet Business Internet provides connectivity for businesses from small enterprises to large organizations. Standard Plus, Enterprise, Premium and Corporate packages offer different network capabilities, including static IP addresses, BGP routing, network monitoring and management, and optional low-latency direct connectivity to China. Connectivity options include broadband and Dedicated Internet Access, with 5G or 4G backup. Carrier diversity, regional coverage, localized support and customizable billing help businesses meet their connectivity and operational needs. China Internet Access Plus adds low-latency, web-accelerated access to international websites and applications through regional points of presence and transit paths into China and other regions.

• Support More Consistent Internet Availability
  Uptime guarantees of up to 99.99% are available, with the Business Internet page also citing guarantees of up to 99.95%.
• Connect To China And International Applications
  Add direct connectivity to China or use China Internet Access Plus for low-latency, web-accelerated access to international websites and applications. Multiple regional points of presence and transit paths support access into China and other regions, with increased bandwidth, stable access and a secure connection.
• Choose Connectivity That Fits Your Business
  Select from packages with different capabilities, including options for hosted time-sensitive and mission-critical applications.
• Select Internet Access For Your Needs
  Choose among broadband, Dedicated Internet Access, GPON, Ethernet and Metro Ethernet depending on the package and business requirements.
• Keep Network Monitoring And Management In Hand
  Enterprise and Premium packages include network monitoring and management.
• Maintain Connectivity And Reach Customers
  Alternate carrier options help maintain operations if a carrier network is unavailable. Multiple peering partners and regional coverage support connectivity to customers worldwide.
• Get Help From Local Support Teams
  Access localized support teams around the clock and experienced staff for professional consultation.
• Support Business Servers With Static IPs
  Use static IP addresses to support services such as mail, FTP and VPN servers.
• Improve Network Stability With BGP
  Use BGP routing to increase network stability and support end-to-end quality of service.
• Add 5G Or 4G Backup Internet
  Use 5G or 4G backup internet as an additional connectivity option.
• Track Bandwidth Use And Network Activity
  Use monitoring, bandwidth utilization reports and alerts to review network activity and bandwidth use.
• Simplify Billing With Localized Invoices
  Use customizable, localized billing to reduce paperwork and administrative effort.

Business Mobile

Pacific Internet provides mobile connectivity for businesses and their employees. As a carrier-neutral provider, it offers plans, devices and options from different operators, with objective recommendations from qualified Telecom Analysts. Services include customizable consolidated billing, data add-ons, international direct dial, international roaming, and delivery of SIM cards and devices to the office. Dedicated account management and 24/7 technical support are available, alongside potential savings on business mobile plans and roaming.

• Keep Employees Connected
  Provide reliable mobile connectivity for businesses and employees.
• Choose From Multiple Operators
  Select business mobile plans, devices and options from different operators.
• Save On Plans And Roaming
  Access potential savings or discounts on business mobile plans and roaming services.
• Match Plans To Business Needs
  Receive objective recommendations from qualified Telecom Analysts.
• Consolidate Charges Into One Invoice
  Bring organizational mobile charges together in one customizable invoice.
• Access Dedicated Support Around The Clock
  Work with experienced Account Managers and access technical support 24/7.
• Add Data And International Services
  Choose data add-ons, international direct dial and international roaming.
• Receive SIMs And Devices At Your Office
  Have SIM cards and mobile devices delivered to the office.

IP VPN

Pacific Internet offers global Multiprotocol Label Switching (MPLS) and Internet Protocol (IP) Virtual Private Network (VPN) solutions for businesses seeking private connectivity between regional offices and data centres. The service supports site-to-site and multipoint deployments, integrates with existing architecture, and is suited to businesses seeking high-performance, efficient networks, a simpler enterprise WAN, or expansion of an existing enterprise MPLS network. Connectivity is backed by service-level agreements with guaranteed uptime.

• Connect Multiple Business Locations
  Connect regional offices, data centres and other business locations through private network connectivity.
• Maintain Connectivity Uptime
  Service-level agreements with guaranteed uptime support dependable connectivity.
• Integrate With Existing Networks
  Integrate with existing architecture and expand an enterprise MPLS network.
• Improve Network Performance And Efficiency
  Supports high-performance connectivity between regional offices and data centres and efficient network infrastructure.
• Simplify Enterprise WAN Connectivity
  Supports businesses seeking to simplify enterprise WAN connectivity.

Software-Defined Wide-Area Network (SD-WAN)

Pacific Internet SD-WAN helps businesses move from traditional hub-and-spoke networks to a secure hybrid WAN architecture suited to cloud and SaaS applications. It is designed to secure WAN services, optimize workloads and applications, and simplify operations through a central management platform. The solution supports integration with security capabilities, cloud on-ramp for multi-cloud deployments, and secure remote access for employees working in offices or at home. It can also simplify an enterprise WAN or expand an existing MPLS network.

• Support Cloud And SaaS Applications
  Provides a network architecture suited to businesses using cloud and SaaS applications.
• Optimize Application Performance
  Helps address packet loss, congestion and latency affecting cloud performance, while supporting workload and application optimization across regions.
• Protect The Network And Enable Remote Access
  Use enterprise-grade security capabilities and security integrations to support secure network access for employees working in the office or at home.
• Simplify Network Configuration
  Use a central management platform to simplify network configurations and operations.
• Connect To Multi-Cloud Deployments
  Use cloud on-ramp capability to support multi-cloud deployments.
• Simplify Or Expand Enterprise WAN
  Support businesses looking to simplify their enterprise WAN or extend an existing MPLS network.

Secure Access Service Edge (SASE)

Pacific Internet’s SASE solution combines network components and security capabilities in an optimized cloud-based infrastructure to help businesses improve network security and performance. It is designed for organizations embracing remote work and cloud applications. Specialists analyze the existing network, recommend a solution, and implement an approach to integrate SASE into the organization’s network architecture.

• Support Cloud-Focused Operations
  Use an optimized cloud-based infrastructure suitable for organizations dealing mostly with cloud services.
• Protect Networks And Data
  Apply zero-trust principles to improve network and data protection regardless of user location.
• Integrate SASE Into Existing Networks
  Receive professional analysis, recommendations and implementation support for integrating SASE with an existing network.
• Improve Network Performance
  Improve network performance to help deliver a fast and seamless user experience.
• Scale Security Measures
  Implement security measures more easily to support flexibility as business needs change.
• Reduce Complexity And Costs
  Simplify infrastructure and help lower costs through reduced infrastructure complexity.

Managed Services

Pacific Internet Managed Services provides outsourced operation and management of network devices for SMEs and large organizations. End-to-end services cover routers, switches, load balancing, firewalls and Wi-Fi, and are backed by service-level assurances. Scalable and designed around specific business needs, the service gives IT teams professional networking and cybersecurity expertise so they can focus on core business priorities.

• Outsource Network Device Operations
  Have network specialists operate and manage key network devices so the IT team can focus on core business.
• Focus IT Teams On Core Priorities
  With network devices managed by Pacific Internet, IT teams can direct attention to core business priorities.
• Access Technical Support Around The Clock
  Receive technical support 24 hours a day, seven days a week.
• Rely On Service-Level Assurances
  Service Level Assurances back the end-to-end managed service.
• Scale Services To Business Needs
  Use scalable managed services designed around specific business needs.
• Reduce Network Operating Expenses
  Outsourcing network operation and management can help reduce operating expenses while using professional expertise.
• Get Professional Recommendations
  Draw on professional recommendations to identify networking and cybersecurity solutions suited to business needs.

Regional Data Centres

Pacific Internet’s regional data centre service partners with providers to safeguard business data across Southeast Asia. Colocation facilities range up to Tier III and offer 99.98% guaranteed uptime, power and bandwidth, certified security and privacy standards, and storage resources that can expand with business requirements. The service supports resilient connectivity and networking while reducing the financial burden of infrastructure and onsite server maintenance.

• Reduce Onsite Infrastructure And Maintenance Costs
  Colocation lessens infrastructure and onsite server maintenance costs while providing power and bandwidth.
• Improve Data Centre Resiliency
  Access data centres designed to offer greater resiliency, with facilities up to Tier III and a 99.98% guaranteed uptime commitment.
• Safeguard Data With Certified Standards
  Use data centres with certifications including ISO 22301, PCI DSS and SOC 2 Type II.
• Expand Storage As Requirements Change
  Expand data storage based on business requirements using colocation resources that provide power and bandwidth.
• Extend Data Centre Reach Across Southeast Asia
  A Southeast Asian data centre presence supports regional needs and connectivity to Asia.
• Support Faster And Resilient Networking
  Use colocation data centre services for faster networking and resilient connectivity.

Dedicated Cloud

Pacific Internet’s dedicated private cloud provides a customer-committed cloud environment hosted in a Singapore Tier III centre. It offers a distinct pool of customizable resources, exclusive customer management, and flexible internet or private connectivity. The solution combines an OpEx, pay-as-you-use model with a virtualized operating environment and cloud bursting to support reliability and on-demand computing needs.

• Customize Resources For Your Organization
  Use a customer-committed pool of cloud resources that can be customized to organizational requirements.
• Protect Privacy With Exclusive Management
  Keep management exclusive to the organization in a solution described as providing security and privacy.
• Choose Your Cloud Access
  Select the access type and provider that suit business needs, whether connecting over the internet or privately.
• Reduce Upfront Cloud Costs
  Pay as you use through an OpEx model that reduces upfront costs and supports cost management.
• Host Workloads In Singapore
  Run the dedicated private cloud in a Singapore Tier III centre.
• Support Reliable On-Demand Computing
  Use a virtualized operating environment and cloud bursting to support reliability and on-demand computing.

Pacific Cloud Exchange (PacEX)

Pacific Cloud Exchange (PacEX) provides businesses with private, secured connectivity directly to multiple cloud providers through international leased lines and the Pacific Internet backbone. The service supports cloud adoption through professional analysis of the existing network environment, strategy development and application identification, cloud infrastructure transformation, and performance optimization.

• Connect Directly To Multiple Cloud Providers
  Connect directly to multiple cloud providers through a private network.
• Improve Cloud Application Performance
  Use private network connectivity designed to improve cloud application performance.
• Secure Cloud Network Connections
  Use a private, secured connection to cloud providers.
• Connect Through Leased Lines And Backbone
  Connect through International Leased Lines and the Pacific Internet Backbone.
• Plan And Optimize Cloud Transformation
  Receive support assessing the network, developing a strategy, identifying applications, transforming cloud infrastructure and optimizing performance.
• Access Private Connectivity At Lower Cost
  Use private network connectivity to cloud providers at a lower cost.

Email, DNS & Web Hosting Services

Pacific Internet provides business email, DNS and web hosting services for SMEs and enterprises. Web hosting plans include secure storage of up to 100GB, unmetered data transfer and unlimited FTP accounts. Email hosting offers flexible, secure storage with antivirus and anti-spam protection. Customizable local billing and 24×7 phone and email support are also available. An upgrade promotion lists additional email security features, including 2-factor authentication, intrusion and email harvest detection, and improved spam filters.

• Protect Email From Common Threats
  Included antivirus and anti-spam protection helps secure hosted email. The upgrade promotion lists additional protections, including 2-factor authentication, intrusion and email harvest detection, and improved spam filters.
• Store Website Data Securely
  Host company website content with secure storage options of up to 100GB.
• Reach Support Around The Clock
  Contact specialists and the IT support team 24×7 by phone or email.
• Transfer Data Without Metered Limits
  Use web hosting plans with unmetered data transfer.
• Choose Flexible Email Storage
  Select from flexible storage options for business email.
• Create Unlimited FTP Accounts
  Create unlimited FTP accounts on web hosting plans.
• Simplify Billing Administration
  Use customizable localized billing options to help reduce billing administration.

Backup & disaster recovery

Pacific Internet offers professional cloud-based backup and recovery solutions to support business continuity during crises. Services include fully managed data backup and recovery, a dedicated work area recovery centre, and Disaster Recovery as a Service (DRaaS). They aim to provide short Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) during incidents involving downtime and data loss.

• Support Business Continuity
  Retain continuity during crises involving downtime or data loss.
• Manage Data Backup And Recovery
  Prepare for incidents involving downtime and data loss with fully managed data backup and recovery.
• Access Disaster Recovery Services
  Use DRaaS as one of the recovery options offered to support business continuity.
• Reduce Recovery Time And Data Loss
  Short RTOs support a faster return to operations, while short RPOs address incidents involving data loss.
• Access Cloud-Based Recovery
  Use cloud-based recovery solutions to help respond to crises.
• Use A Dedicated Recovery Centre
  Use a dedicated work area recovery centre as a location for business recovery.

Firewall services

Pacific Internet's Next Generation Firewall (NGFW) service helps businesses monitor network traffic, protect against threats, and secure access to cloud networks and devices. Firewall policies, Deep Packet Inspection and Unified Threat Protection support perimeter defence against unwanted traffic, potentially dangerous code and intrusion attempts. The solution offers application control, advanced persistent threat protection, web and content filtering, intrusion prevention, data loss protection and anti-malware. Businesses can start with a smaller deployment and add advanced features over time, while administrators manage security functions through a single console.

• Monitor And Block Unwanted Traffic
  Monitor traffic and help protect business networks from unwanted traffic, potentially dangerous code and intrusion attempts.
• Protect Networks And Devices
  Help protect against threats and secure access to cloud networks and devices.
• Strengthen Threat Prevention
  Use threat protection, advanced persistent threat protection, intrusion prevention and anti-malware to defend the business.
• Protect Business Data
  Use data loss protection as one of the firewall service's network security features.
• Manage Security Centrally
  Use one unified console to monitor and manage security functions.
• Apply Policies And Inspect Network Traffic
  Use firewall policies and Deep Packet Inspection as capabilities within the firewall solution.
• Control Applications And Filter Content
  Use application control and web and content filtering as part of network security.
• Scale Security Features
  Begin with a smaller deployment and add advanced features over time.

End Point Protection

Pacific Internet End Point Protection uses threat detection and prevention technologies to safeguard devices that connect to the corporate network. It addresses security risks associated with unsecured devices and supports organizations with remote workforces.

• Prevent Threats On Connected Devices
  Apply preventive technologies to help protect connected devices from cyber threats.
• Detect Threats On Connected Devices
  Use threat detection capabilities to help identify cyber threats on connected devices.
• Manage Endpoint Protection Centrally
  Use a central management platform to manage protection for devices connecting to the corporate network.

Clean Pipe Anti-DDoS

Pacific Internet Clean Pipe Anti-DDoS is designed to protect networks and applications against DDoS attacks. It analyzes incoming traffic for suspicious activity using predictive mechanisms and automatic detection, blocking attacks while allowing clean traffic to reach servers. The solution provides customized, multi-layer detection and protection against changing DDoS techniques, with automated protection for networks, web services and applications.

• Protect Against Changing DDoS Techniques
  Use customized multi-layer protection designed to address changing DDoS techniques and protect networks and applications.
• Block Attacks While Passing Clean Traffic
  Block attack traffic while allowing clean traffic to continue to the server.
• Detect Suspicious Traffic Automatically
  Use predictive mechanisms and automatic detection to analyze incoming packets for suspicious activity and signs of DDoS attacks.
• Scale Protection Around The Clock
  Use scalable 24/7 automated protection for networks, web services and applications.
• Simplify Management For In-House IT
  Use a simplified management platform intended for in-house IT teams.
• Prevent Cyber Threats Cost-Effectively
  Use threat prevention described as cost-effective against cyber attacks.

ITFS / IDD Services

Pacific Internet provides International Direct Dial (IDD), International Toll-Free (ITFS) and SIP trunking services to help businesses connect with customers worldwide. International calling is available to more than 230 destinations, with direct toll-free access to Singapore businesses. Customers can choose pricing based on destination, call volume or a flat rate. Customizable and localized billing can be tailored to reporting or cost-allocation needs, with call information such as destinations and traffic duration available in reports.

• Reach More Than 230 Destinations
  Connect with customers through international calling to more than 230 destinations worldwide.
• Provide Direct Toll-Free Access
  Give callers direct toll-free access to a Singapore business.
• Choose Pricing That Fits
  Select destination-based, volume-based or flat-rate pricing.
• Enjoy Clear Conversations
  Support clear conversations with customers across international destinations.
• Add SIP Trunking
  Choose SIP trunking as part of the business voice service offering.
• Simplify Billing Administration
  Tailor localized billing to reporting or cost-allocation requirements.
• Track Call Activity
  Access call information such as destinations and traffic duration.

YouCLink Plus

YouCLink Plus is an IP telephony and collaboration solution that lets employees use a single business number to make, receive and manage calls on mobile devices over an internet connection. Employees can use mobile devices as workstations for call processing, three-way calls and video calls. The service also integrates video conferencing, desktop sharing and corporate directory search. It supports remote working and can help reduce international dialing, roaming and equipment costs. Users can save recordings of important calls and listen to them while on the go.

• Use One Number For Business Calls
  Use one business number for communications from home, the office or a mobile device.
• Make And Process Calls On The Go
  Make, receive and process calls from mobile devices as from an office desk phone.
• Save And Replay Important Calls
  Save recordings of important calls and listen to them on the go.
• Reduce International Calling And Roaming Costs
  Save on international direct dialing and roaming; the service is described as having no international voice roaming charges.
• Make Three-Way And Video Calls
  Use mobile devices to place three-way calls and make video calls.
• Collaborate With Integrated Tools
  Use video conferencing, desktop sharing and corporate directory search to support collaboration.
• Reduce Equipment Costs
  Use the service as a way to save on equipment costs.

Microsoft Teams Connector

A 100% cloud-based solution that connects Microsoft Teams and Microsoft Phone System to the public switched telephone network (PSTN). It enables instant messaging, calls, meetings and file collaboration, supporting work from anywhere and business continuity while eliminating the need for on-premise equipment and helping save overhead and roaming costs.

• Connect Teams To The PSTN
  Link Microsoft Teams and Microsoft Phone System with the PSTN to support business telephony through the cloud.
• Work From Anywhere
  Access Microsoft Teams from different locations, with cloud-based delivery supporting continuity plans.
• Chat And Make Business Calls
  Use instant messaging and incoming or outgoing calls on a laptop or phone.
• Join HD Meetings
  Join individual or group meetings with HD audio and video.
• Remove On-Premise Equipment
  Do away with on-premise equipment for this solution.
• Share Screens And Files
  Use screen sharing during meetings and share files with colleagues.
• Save On Overhead And Roaming Costs
  Use the cloud-based solution to help save on overhead and roaming costs.
• Organize Work By Topic
  Organize collaboration by topic or project.

InSight Portal

InSight Portal is an internet-based business platform where customers can access corporate web applications and services. It provides private, customized access to information and e-services and enables customers to order products online. The portal also provides access to invoices and reports.

• Access Invoices And Reports Online
  Use InSight Portal to access invoices and reports alongside other portal information and services.
• Access Customized Information Privately
  Access information through a private, customized portal experience.
• Use Corporate Services Online
  Access corporate web applications and e-services available to customers.
• Order Products Online
  Place online orders for products offered by merchants through InSight Portal.
• Create Individual Employee Access
  The main administrator can create individual accounts for authorized customer personnel and employees.