C1

Modernize collaboration and customer engagement with managed communications, global calling, AI automation, and connected enterprise data.

Modernize and manage infrastructure with secure, scalable solutions that improve resilience, simplify complexity, and support changing business needs.

Protect digital and physical assets, reduce security workloads and costs, and strengthen resilience with integrated solutions and expert-managed services.

Make informed technology decisions, align investments with business goals, and build practical roadmaps for modernization and improvement.

Design, deploy, and integrate technology solutions while reducing project risk, accelerating implementation, and helping teams sustain results.

Reduce IT complexity and downtime while maintaining resilient systems and freeing teams to focus on innovation.

Maintain service quality and improve technology environments while reducing the operational burden on internal teams.

Spot issues proactively, simplify technology oversight, and keep IT environments running with centralized monitoring and managed support.

Simplify multinational technology delivery with consistent global services, one point of accountability, and support across diverse regions and technology environments.

C1 Communications Solutions

C1 Communications Solutions help organizations modernize employee collaboration and customer interactions through UCaaS, CCaaS, global cloud calling, integrations, and C1 Fabric. The portfolio combines voice, video, messaging, contact center capabilities, workforce engagement, analytics, and AI-powered self-service and agent assistance. C1 Fabric connects and prepares enterprise data for analytics and AI workflows. C1 also provides advisory services, migration support, and managed monitoring and lifecycle support to help organizations adopt and operate communications technologies.

• Improve Collaboration From Anywhere
  Bring voice, video, messaging, and collaboration tools together for employees working across locations and devices.
• Connect Customer Interactions Across Channels
  Coordinate voice and digital interactions and support customer journeys with contact center capabilities and agent assistance.
• Automate Self-Service And Assist Agents
  Use AI for customer and employee self-service and provide agents with conversation context and response suggestions.
• Extend Calling Across Global Markets
  Use centrally managed voice connectivity, global calling, and local presence numbers across supported communications environments.
• Prepare Enterprise Data For Analytics And AI
  Connect, centralize, and prepare enterprise data for analytics, AI automations, and faster decision-making.
• Connect Communications With Business Applications
  Link communications with business applications, data sources, and customer channels to make relevant information accessible during interactions.
• Maintain Communications Service Quality
  Use expert monitoring, management, support, and lifecycle guidance to maintain communications environments and reduce internal operational demands.
• Improve Workforce Planning And Agent Engagement
  Use workforce planning, quality management, coaching, engagement, and analytics to support agent productivity and satisfaction.
• Gain Contact Center Performance Insights
  Monitor performance metrics and use reporting and predictive analysis to understand interactions, staffing needs, and trends.
• Protect Calls And Filter Unwanted Traffic
  Support secure calling with encryption and E.911 services while filtering unwanted and fraudulent calls.
• Modernize Communications With Managed Migration
  Plan and carry out communications modernization through cloud migration, phased rollouts, and hybrid options.
• Plan Customer Experience Transformation
  Use workshops, assessments, architecture, and solution development to align customer experience plans with business needs.

Infrastructure solutions

C1’s infrastructure solutions help organizations modernize IT environments and keep them aligned with business needs. The portfolio includes enterprise networking and modern infrastructure, supported by flexible, secure, high-performance technology platforms. Solutions address cloud, data center modernization, data protection, edge computing, virtualization, and converged or hyper-converged infrastructure. C1 also provides infrastructure planning, design, integration, monitoring, and managed support to help organizations address complexity, improve resilience, and prepare for future growth.

Category: Managed IT Services

• Improve Connectivity And Performance
  Support reliable enterprise connectivity with networking solutions designed for security and optimized performance.
• Modernize Core IT Environments
  Address infrastructure needs across cloud, data centers, edge environments, virtualization, and converged infrastructure.
• Scale With Business Needs
  Build infrastructure designed to adapt as organizational requirements change and future demand grows.
• Reduce Downtime And Risk
  Support continuity by addressing risks and minimizing downtime across changing infrastructure environments.
• Protect Data And Recover Rapidly
  Help safeguard critical data and support recovery from disruption, including ransomware scenarios, across hybrid and multicloud environments.
• Detect Issues And Improve Visibility
  Gain insight into infrastructure and network performance, identify anomalies proactively, and support audits, root cause analysis, and troubleshooting.
• Extend Cloud Models To The Edge
  Bring cloud operating models closer to data generation and use while supporting agility across multicloud and edge environments.
• Maintain Uptime And Performance
  Use proactive monitoring, maintenance, and optimization to support infrastructure performance and reduce IT management overhead.
• Align Infrastructure With Business Goals
  Develop an infrastructure approach that reflects organizational goals and supports planning for future requirements.

C1 Security Solutions

C1 delivers integrated cybersecurity and physical security solutions designed to protect enterprises from evolving threats. Expert-managed services combine security monitoring, threat detection, incident response, and compliance support. C1 brings cybersecurity and physical security systems together through centralized management and monitoring, helping organizations protect networks, endpoints, cloud environments, people, assets, and operations.

• Unify Security Operations
  Bring cybersecurity and physical security systems together to manage security activity across the enterprise.
• Monitor And Respond Around The Clock
  Expert-led monitoring and incident response help organizations identify and address threats continuously.
• Detect And Mitigate Threats In Real Time
  AI-driven detection and adaptive defenses help identify and mitigate threats across different environments.
• Protect Networks, Endpoints, And Cloud
  Provide security coverage across networks, endpoints, and cloud environments to protect enterprise assets.
• Safeguard People And Physical Assets
  Use surveillance, access control, and monitoring to protect people, facilities, and assets.
• Enforce Identity-Based Access
  Control access to applications and resources with identity-driven policies and least-privilege access.
• Identify And Reduce Security Risks
  Assessments and ongoing risk management help organizations identify security gaps and take steps to reduce exposure.
• Prepare For Audits And Compliance
  Reporting, compliance support, and regulatory alignment help organizations prepare for audits and maintain applicable security controls.
• Recover And Maintain Business Continuity
  Cyber recovery solutions and security expertise help restore critical assets after incidents and support continued operations.
• Scale Security With Predictable Costs
  Scale managed security coverage with predictable operating expenses and reduced demands on internal IT resources.

C1 Advisory Services

C1 Advisory Services provide strategic guidance across communications, intelligent infrastructure, and security. Advisors assess current environments, identify operational and security gaps, and develop technology roadmaps aligned with business objectives. Services include collaborative workshops, future-state planning, solution design, procurement support, and customer experience transformation. The WAVES methodology supports assessment, validation, architecture, solution development, and phased implementation planning.

Category: IT Consulting

• Align Technology With Business Goals
  Translate business objectives and assessment findings into tailored strategies, roadmaps, and clear modernization steps.
• Identify Gaps And Opportunities
  Assess systems and plans to uncover operational and security gaps and highlight opportunities for improvement.
• Structure Technology Transformation
  Follow a defined process from workshops and assessment through architecture and solution development to validate requirements and create implementation roadmaps.
• Clarify Priorities And Future Needs
  Bring stakeholders together to understand current capabilities, future needs, and organizational priorities.
• Design Solutions For Your Needs
  Use requirements and assessments to shape technical designs and solutions suited to organizational objectives and environments.
• Improve Customer Experience Operations
  Apply expert guidance, analytics, and industry practices to optimize customer experience operations and engagement.
• Streamline Technology Procurement
  Support procurement with needs-based RFPs and supplier management for vendor relationships, incentives, and pricing programs.
• Move Deals Forward Faster
  Get strategy, negotiation, and enablement support to help advance deals.

C1 Professional Services

C1 Professional Services combine technical expertise, certified engineers, project teams, and proven methodologies to design, deploy, and integrate solutions across communications, intelligent infrastructure, and security. Services support cloud transformation, collaboration modernization, infrastructure security, and complex deployments. C1 also provides project management, consulting, training, and post-deployment optimization to support a smooth transition and continued success as environments evolve.

• Accelerate Solution Implementation
  Access technical expertise and project teams to design and implement solutions and support a smooth transition from planning to production.
• Connect Technology Systems
  Integrate systems and applications to support connected solutions and a smoother transition from planning to production.
• Validate Solutions Against Requirements
  Use structured assessment and validation to examine organizational needs and confirm that proposed solutions align with business and technical requirements.
• Address Cross-Domain Technology Needs
  Draw on technical expertise across communications, infrastructure, and security for projects involving multiple technology domains.
• Coordinate Technology Projects
  Use project and program management to coordinate implementation work and service requests.
• Optimize Deployed Solutions
  Continue improving deployed solutions as environments and organizational needs evolve.
• Prepare Teams For Change
  Provide consulting and training to help staff prepare for technology transitions and use implemented solutions.
• Modernize Legacy Systems
  Support legacy system modernization while protecting historical data and guiding operational changes.

C1 Advantage

C1 Advantage is C1’s AI-enabled managed services offering, providing proactive, 24/7 operational support across communications, intelligent infrastructure, and security environments. C1 monitors, manages, and continuously optimizes systems throughout their technology lifecycle, including maintaining existing environments, managing end-of-life transitions, and guiding adoption of new cloud and AI-powered solutions. Flexible service models help organizations reduce complexity, minimize downtime, and maintain performance, compliance, and resilience.

Category: Managed IT Services

• Get Around-The-Clock IT Support
  Access ongoing operational support across technology environments to help maintain reliable services.
• Identify And Resolve Issues Proactively
  Proactive monitoring helps organizations identify issues and respond quickly, reducing downtime and supporting continuity.
• Optimize Systems As Needs Evolve
  Ongoing management and optimization help keep systems aligned with changing requirements while allowing teams to focus on strategic priorities.
• Navigate The Full Technology Lifecycle
  Get support from maintaining existing environments and managing transitions to adopting new cloud and AI-powered solutions.
• Manage Diverse Technology Environments
  Manage hybrid cloud and contact center platforms, endpoints, and data across technology environments.
• Maintain Performance And Compliance
  Ongoing managed support helps maintain system performance, meet compliance needs, and support resilience.
• Scale Services With Predictable Costs
  Scale managed support to evolving needs while supporting predictable pricing.
• Free IT Teams For Strategic Work
  Ease the burden on IT teams and give them more capacity to focus on strategic initiatives.

C1 Total Care

C1 Total Care is a managed service for communications, infrastructure, and security environments. It combines proactive service and program management, lifecycle expertise, AI-powered monitoring, and flexible service credits. Its offerings include Total Care for Customer Experience, purpose-built for cloud contact centers, and Total Care for Unified Communications, purpose-built for UC and UCaaS. Services can include technical support, CX and agent experience assurance, advisory, roadmap planning, and ongoing optimization.

Category: Managed IT Services

• Manage CX And UC Environments
  Use dedicated managed services for cloud contact centers and unified communications, with service components tailored to each environment.
• Detect Issues Proactively
  Identify potential issues early and support service performance and quality.
• Support Ongoing Service Operations
  Expert-led service and program management supports operations and implementation while helping alleviate internal team workload.
• Advance Technology Roadmaps
  Use expert guidance, roadmap planning, and performance reviews to align managed services with technology needs and modernization goals.
• Apply Credits To Service Needs
  Use service credits to augment staff or request design, consulting, professional, and project management services.
• Assure Customer And Agent Journeys
  Test contact center journeys and agent environments to assess the operation of key customer and agent experience components.
• Access Support Around The Clock
  Access technical support around the clock to help address service needs.
• Track CX And Plan Ahead
  Use reporting and roadmap guidance to maintain visibility into CX operations and align plans with business needs.
• Offload Updates And Troubleshooting
  Have C1 manage updates, optimization, and troubleshooting so internal teams can focus on other work.

C1 OnGuard

C1 OnGuard pairs a monitoring platform with a managed service to monitor, manage, and optimize evolving technology environments. It collects information from multiple sources and provides proactive monitoring, AI-powered analytics, incident management, and expert support. A centralized web-based view brings monitoring, management, and alerts together, while automated configuration backup and restore and a customized client portal support day-to-day operations.

• Get Around-The-Clock Expert Support
  Receive proactive infrastructure monitoring and support from C1 engineers and technical support teams 24/7.
• Detect Anomalies Proactively
  Identify patterns and anomalies across applications, infrastructure, and data to enable proactive responses.
• Monitor Infrastructure In Real Time
  Gain timely visibility and actionable insights into infrastructure to monitor performance and investigate issues.
• Automate Incident Management
  Use automated management and resolution actions to handle incidents and problems through the platform.
• Manage Systems From One View
  Bring monitoring, management, and alerts together in a centralized view.
• Understand Alerts And Next Steps
  Use clear alerts, diagnoses, and action plans to understand issues and determine needed actions.
• Automate Configuration Backup And Restore
  Automate backup and restoration of device configurations.
• View Managed Systems In One Portal
  Access a customized, integrated view of managed systems through the client portal.
• Simplify Initial Configuration
  Provide IP addresses and authentication credentials while OnGuard handles configuration, with hardware installed once for ongoing service.
• Collect Data Across Multiple Sources
  Collect information from varied sources, including machine learning models, to support monitoring and analysis.

C1 International Services

C1 International Services provides multinational organizations with a consistent global framework for consulting, design, deployment, support, and management of technology solutions. It offers advisory, professional, and managed services across the Americas, Europe, Asia Pacific, Africa, the Middle East, and Australia, covering unified communications, contact center, data center, hybrid cloud, networking, and security. A single contract and point of contact help coordinate global service delivery, simplify procurement, and manage the complexity of operating across countries.

Category: Managed IT Services

• Deliver Technology Across Global Locations
  Coordinate technology delivery and support across the geographic locations where multinational organizations operate.
• Coordinate Global Delivery Through One Contact
  Use one contract and point of contact to coordinate service delivery across countries and reduce the need to manage multiple vendors.
• Access Services Across Core Technology Environments
  Work with a service partner across communications, contact centers, infrastructure, and security.
• Apply Consistent Global Service Standards
  Maintain a consistent approach to technology services across locations, supported by quality assurance and oversight.
• Accelerate Technology Deployment
  Draw on global partner knowledge to support deployment and optimize service delivery.
• Optimize Global Technology Delivery Costs
  Simplify design, procurement, and deployment across locations to help deliver technology at an optimal price point.
• Reduce Risk Across Global Service Delivery
  Use consistent delivery practices and quality assurance to help reduce risk across multinational technology environments.