{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/onec1-com","markdownUrl":"https://nowen.ai/agents/onec1-com.md","jsonUrl":"https://nowen.ai/agents/onec1-com.json","name":"C1","website":"https://onec1.com","location":"Bloomington, Minnesota, United States","address":{"city":"Bloomington","state":"Minnesota","country":"United States"},"industry":"IT Services & Consulting","deliveryModel":"services","marketCategories":{"primary":{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"},"others":[{"name":"IT Consulting","url":"https://nowen.ai/category/it-consulting"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-05T12:20:48.098Z","summary":"C1 helps organizations modernize and manage communications, infrastructure, and security through technology expertise and services.","description":"C1 is a technology services provider that helps organizations modernize and manage communications, IT infrastructure, and security. It combines technology expertise, advisory and professional services, and ongoing managed support to simplify complex environments, strengthen resilience, and improve employee and customer experiences.","mission":"Deliver excellent customer experiences and elevated human experiences and business outcomes for clients, partners, employees, and communities.","directory":{"industryName":"IT Services & Consulting","agentCount":56,"indexable":true,"hubUrl":"https://nowen.ai/industry/it-services-and-consulting"},"categoryDirectory":{"name":"Managed IT Services","agentCount":58,"indexable":true,"url":"https://nowen.ai/category/managed-it-services"},"aiReaderFamilies":["OpenAI","Perplexity","Meta","Amazon"],"products":[{"name":"C1 Communications Solutions","anchor":"product-c1-communications-solutions","type":"Service","url":"https://www.onec1.com/what-we-do/communications","summary":"Modernize collaboration and customer engagement with managed communications, global calling, AI automation, and connected enterprise data.","description":"C1 Communications Solutions help organizations modernize employee collaboration and customer interactions through UCaaS, CCaaS, global cloud calling, integrations, and C1 Fabric. The portfolio combines voice, video, messaging, contact center capabilities, workforce engagement, analytics, and AI-powered self-service and agent assistance. C1 Fabric connects and prepares enterprise data for analytics and AI workflows. C1 also provides advisory services, migration support, and managed monitoring and lifecycle support to help organizations adopt and operate communications technologies.","pricing":{},"features":[{"name":"Employee collaboration","value":"Improve Collaboration From Anywhere","valueDescription":"Bring voice, video, messaging, and collaboration tools together for employees working across locations and devices."},{"name":"Omnichannel customer experience","value":"Connect Customer Interactions Across Channels","valueDescription":"Coordinate voice and digital interactions and support customer journeys with contact center capabilities and agent assistance."},{"name":"AI self-service and agent assistance","value":"Automate Self-Service And Assist Agents","valueDescription":"Use AI for customer and employee self-service and provide agents with conversation context and response suggestions."},{"name":"Global cloud calling","value":"Extend Calling Across Global Markets","valueDescription":"Use centrally managed voice connectivity, global calling, and local presence numbers across supported communications environments."},{"name":"Enterprise data integration and readiness","value":"Prepare Enterprise Data For Analytics And AI","valueDescription":"Connect, centralize, and prepare enterprise data for analytics, AI automations, and faster decision-making."},{"name":"Business application integrations","value":"Connect Communications With Business Applications","valueDescription":"Link communications with business applications, data sources, and customer channels to make relevant information accessible during interactions."},{"name":"Managed communications operations","value":"Maintain Communications Service Quality","valueDescription":"Use expert monitoring, management, support, and lifecycle guidance to maintain communications environments and reduce internal operational demands."},{"name":"Workforce engagement management","value":"Improve Workforce Planning And Agent Engagement","valueDescription":"Use workforce planning, quality management, coaching, engagement, and analytics to support agent productivity and satisfaction."},{"name":"Contact center analytics","value":"Gain Contact Center Performance Insights","valueDescription":"Monitor performance metrics and use reporting and predictive analysis to understand interactions, staffing needs, and trends."},{"name":"Secure calling and traffic filtering","value":"Protect Calls And Filter Unwanted Traffic","valueDescription":"Support secure calling with encryption and E.911 services while filtering unwanted and fraudulent calls."},{"name":"Communications modernization and migration","value":"Modernize Communications With Managed Migration","valueDescription":"Plan and carry out communications modernization through cloud migration, phased rollouts, and hybrid options."},{"name":"Customer experience advisory","value":"Plan Customer Experience Transformation","valueDescription":"Use workshops, assessments, architecture, and solution development to align customer experience plans with business needs."}]},{"name":"Infrastructure solutions","anchor":"product-infrastructure-solutions","type":"Service","url":"https://www.onec1.com/what-we-do/infrastructure","summary":"Modernize and manage infrastructure with secure, scalable solutions that improve resilience, simplify complexity, and support changing business needs.","description":"C1’s infrastructure solutions help organizations modernize IT environments and keep them aligned with business needs. The portfolio includes enterprise networking and modern infrastructure, supported by flexible, secure, high-performance technology platforms. Solutions address cloud, data center modernization, data protection, edge computing, virtualization, and converged or hyper-converged infrastructure. C1 also provides infrastructure planning, design, integration, monitoring, and managed support to help organizations address complexity, improve resilience, and prepare for future growth.","pricing":{},"features":[{"name":"Enterprise networking","value":"Improve Connectivity And Performance","valueDescription":"Support reliable enterprise connectivity with networking solutions designed for security and optimized performance."},{"name":"Modern infrastructure","value":"Modernize Core IT Environments","valueDescription":"Address infrastructure needs across cloud, data centers, edge environments, virtualization, and converged infrastructure."},{"name":"Scalable infrastructure","value":"Scale With Business Needs","valueDescription":"Build infrastructure designed to adapt as organizational requirements change and future demand grows."},{"name":"Network resilience","value":"Reduce Downtime And Risk","valueDescription":"Support continuity by addressing risks and minimizing downtime across changing infrastructure environments."},{"name":"Data protection and cyber resilience","value":"Protect Data And Recover Rapidly","valueDescription":"Help safeguard critical data and support recovery from disruption, including ransomware scenarios, across hybrid and multicloud environments."},{"name":"Infrastructure observability","value":"Detect Issues And Improve Visibility","valueDescription":"Gain insight into infrastructure and network performance, identify anomalies proactively, and support audits, root cause analysis, and troubleshooting."},{"name":"Multicloud and edge strategy","value":"Extend Cloud Models To The Edge","valueDescription":"Bring cloud operating models closer to data generation and use while supporting agility across multicloud and edge environments."},{"name":"Infrastructure management and support","value":"Maintain Uptime And Performance","valueDescription":"Use proactive monitoring, maintenance, and optimization to support infrastructure performance and reduce IT management overhead."},{"name":"Infrastructure planning and discovery","value":"Align Infrastructure With Business Goals","valueDescription":"Develop an infrastructure approach that reflects organizational goals and supports planning for future requirements."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"C1 Security Solutions","anchor":"product-c1-security-solutions","type":"Service","url":"https://www.onec1.com/what-we-do/security","summary":"Protect digital and physical assets, reduce security workloads and costs, and strengthen resilience with integrated solutions and expert-managed services.","description":"C1 delivers integrated cybersecurity and physical security solutions designed to protect enterprises from evolving threats. Expert-managed services combine security monitoring, threat detection, incident response, and compliance support. C1 brings cybersecurity and physical security systems together through centralized management and monitoring, helping organizations protect networks, endpoints, cloud environments, people, assets, and operations.","pricing":{},"features":[{"name":"Integrated security management","value":"Unify Security Operations","valueDescription":"Bring cybersecurity and physical security systems together to manage security activity across the enterprise."},{"name":"Managed security monitoring and response","value":"Monitor And Respond Around The Clock","valueDescription":"Expert-led monitoring and incident response help organizations identify and address threats continuously."},{"name":"AI-powered threat detection and defense","value":"Detect And Mitigate Threats In Real Time","valueDescription":"AI-driven detection and adaptive defenses help identify and mitigate threats across different environments."},{"name":"Network, endpoint, and cloud protection","value":"Protect Networks, Endpoints, And Cloud","valueDescription":"Provide security coverage across networks, endpoints, and cloud environments to protect enterprise assets."},{"name":"Physical security systems","value":"Safeguard People And Physical Assets","valueDescription":"Use surveillance, access control, and monitoring to protect people, facilities, and assets."},{"name":"Zero Trust and identity-based access","value":"Enforce Identity-Based Access","valueDescription":"Control access to applications and resources with identity-driven policies and least-privilege access."},{"name":"Security risk assessment and mitigation","value":"Identify And Reduce Security Risks","valueDescription":"Assessments and ongoing risk management help organizations identify security gaps and take steps to reduce exposure."},{"name":"Compliance and audit readiness","value":"Prepare For Audits And Compliance","valueDescription":"Reporting, compliance support, and regulatory alignment help organizations prepare for audits and maintain applicable security controls."},{"name":"Cyber resilience and recovery","value":"Recover And Maintain Business Continuity","valueDescription":"Cyber recovery solutions and security expertise help restore critical assets after incidents and support continued operations."},{"name":"Scalable managed security services","value":"Scale Security With Predictable Costs","valueDescription":"Scale managed security coverage with predictable operating expenses and reduced demands on internal IT resources."}]},{"name":"C1 Advisory Services","anchor":"product-c1-advisory-services","type":"Service","url":"https://www.onec1.com/what-we-do/services/advisory-services","summary":"Make informed technology decisions, align investments with business goals, and build practical roadmaps for modernization and improvement.","description":"C1 Advisory Services provide strategic guidance across communications, intelligent infrastructure, and security. Advisors assess current environments, identify operational and security gaps, and develop technology roadmaps aligned with business objectives. Services include collaborative workshops, future-state planning, solution design, procurement support, and customer experience transformation. The WAVES methodology supports assessment, validation, architecture, solution development, and phased implementation planning.","pricing":{},"features":[{"name":"Technology roadmap development","value":"Align Technology With Business Goals","valueDescription":"Translate business objectives and assessment findings into tailored strategies, roadmaps, and clear modernization steps."},{"name":"Technology environment assessments","value":"Identify Gaps And Opportunities","valueDescription":"Assess systems and plans to uncover operational and security gaps and highlight opportunities for improvement."},{"name":"WAVES methodology","value":"Structure Technology Transformation","valueDescription":"Follow a defined process from workshops and assessment through architecture and solution development to validate requirements and create implementation roadmaps."},{"name":"Stakeholder workshops","value":"Clarify Priorities And Future Needs","valueDescription":"Bring stakeholders together to understand current capabilities, future needs, and organizational priorities."},{"name":"Solution design and validation","value":"Design Solutions For Your Needs","valueDescription":"Use requirements and assessments to shape technical designs and solutions suited to organizational objectives and environments."},{"name":"Customer experience enablement","value":"Improve Customer Experience Operations","valueDescription":"Apply expert guidance, analytics, and industry practices to optimize customer experience operations and engagement."},{"name":"Procurement and supplier support","value":"Streamline Technology Procurement","valueDescription":"Support procurement with needs-based RFPs and supplier management for vendor relationships, incentives, and pricing programs."},{"name":"Deal acceleration support","value":"Move Deals Forward Faster","valueDescription":"Get strategy, negotiation, and enablement support to help advance deals."}],"marketCategories":[{"name":"IT Consulting","url":"https://nowen.ai/category/it-consulting"}]},{"name":"C1 Professional Services","anchor":"product-c1-professional-services","type":"Service","url":"https://www.onec1.com/what-we-do/services/professional-services","summary":"Design, deploy, and integrate technology solutions while reducing project risk, accelerating implementation, and helping teams sustain results.","description":"C1 Professional Services combine technical expertise, certified engineers, project teams, and proven methodologies to design, deploy, and integrate solutions across communications, intelligent infrastructure, and security. Services support cloud transformation, collaboration modernization, infrastructure security, and complex deployments. C1 also provides project management, consulting, training, and post-deployment optimization to support a smooth transition and continued success as environments evolve.","pricing":{},"features":[{"name":"Solution design and deployment","value":"Accelerate Solution Implementation","valueDescription":"Access technical expertise and project teams to design and implement solutions and support a smooth transition from planning to production."},{"name":"Systems integration","value":"Connect Technology Systems","valueDescription":"Integrate systems and applications to support connected solutions and a smoother transition from planning to production."},{"name":"Structured project methodology","value":"Validate Solutions Against Requirements","valueDescription":"Use structured assessment and validation to examine organizational needs and confirm that proposed solutions align with business and technical requirements."},{"name":"Multidomain technical expertise","value":"Address Cross-Domain Technology Needs","valueDescription":"Draw on technical expertise across communications, infrastructure, and security for projects involving multiple technology domains."},{"name":"Project and program management","value":"Coordinate Technology Projects","valueDescription":"Use project and program management to coordinate implementation work and service requests."},{"name":"Post-deployment optimization","value":"Optimize Deployed Solutions","valueDescription":"Continue improving deployed solutions as environments and organizational needs evolve."},{"name":"Consulting and training","value":"Prepare Teams For Change","valueDescription":"Provide consulting and training to help staff prepare for technology transitions and use implemented solutions."},{"name":"Legacy system modernization and change management","value":"Modernize Legacy Systems","valueDescription":"Support legacy system modernization while protecting historical data and guiding operational changes."}]},{"name":"C1 Advantage","anchor":"product-c1-advantage","type":"Service","url":"https://www.onec1.com/what-we-do/services/c1-advantage","summary":"Reduce IT complexity and downtime while maintaining resilient systems and freeing teams to focus on innovation.","description":"C1 Advantage is C1’s AI-enabled managed services offering, providing proactive, 24/7 operational support across communications, intelligent infrastructure, and security environments. C1 monitors, manages, and continuously optimizes systems throughout their technology lifecycle, including maintaining existing environments, managing end-of-life transitions, and guiding adoption of new cloud and AI-powered solutions. Flexible service models help organizations reduce complexity, minimize downtime, and maintain performance, compliance, and resilience.","pricing":{},"features":[{"name":"24/7 operational support","value":"Get Around-The-Clock IT Support","valueDescription":"Access ongoing operational support across technology environments to help maintain reliable services."},{"name":"Proactive system monitoring","value":"Identify And Resolve Issues Proactively","valueDescription":"Proactive monitoring helps organizations identify issues and respond quickly, reducing downtime and supporting continuity."},{"name":"System management and optimization","value":"Optimize Systems As Needs Evolve","valueDescription":"Ongoing management and optimization help keep systems aligned with changing requirements while allowing teams to focus on strategic priorities."},{"name":"Technology lifecycle support","value":"Navigate The Full Technology Lifecycle","valueDescription":"Get support from maintaining existing environments and managing transitions to adopting new cloud and AI-powered solutions."},{"name":"Hybrid environment management","value":"Manage Diverse Technology Environments","valueDescription":"Manage hybrid cloud and contact center platforms, endpoints, and data across technology environments."},{"name":"Performance, compliance, and resilience","value":"Maintain Performance And Compliance","valueDescription":"Ongoing managed support helps maintain system performance, meet compliance needs, and support resilience."},{"name":"Flexible service models","value":"Scale Services With Predictable Costs","valueDescription":"Scale managed support to evolving needs while supporting predictable pricing."},{"name":"IT team capacity support","value":"Free IT Teams For Strategic Work","valueDescription":"Ease the burden on IT teams and give them more capacity to focus on strategic initiatives."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"C1 Total Care","anchor":"product-c1-total-care","type":"Service","url":"https://www.onec1.com/what-we-do/communications/total-care","summary":"Maintain service quality and improve technology environments while reducing the operational burden on internal teams.","description":"C1 Total Care is a managed service for communications, infrastructure, and security environments. It combines proactive service and program management, lifecycle expertise, AI-powered monitoring, and flexible service credits. Its offerings include Total Care for Customer Experience, purpose-built for cloud contact centers, and Total Care for Unified Communications, purpose-built for UC and UCaaS. Services can include technical support, CX and agent experience assurance, advisory, roadmap planning, and ongoing optimization.","pricing":{},"features":[{"name":"Managed communications solutions","value":"Manage CX And UC Environments","valueDescription":"Use dedicated managed services for cloud contact centers and unified communications, with service components tailored to each environment."},{"name":"Proactive monitoring","value":"Detect Issues Proactively","valueDescription":"Identify potential issues early and support service performance and quality."},{"name":"Service and program management","value":"Support Ongoing Service Operations","valueDescription":"Expert-led service and program management supports operations and implementation while helping alleviate internal team workload."},{"name":"Lifecycle management and advisory","value":"Advance Technology Roadmaps","valueDescription":"Use expert guidance, roadmap planning, and performance reviews to align managed services with technology needs and modernization goals."},{"name":"Flexible service credits","value":"Apply Credits To Service Needs","valueDescription":"Use service credits to augment staff or request design, consulting, professional, and project management services."},{"name":"CX and agent experience assurance","value":"Assure Customer And Agent Journeys","valueDescription":"Test contact center journeys and agent environments to assess the operation of key customer and agent experience components."},{"name":"Technical support","value":"Access Support Around The Clock","valueDescription":"Access technical support around the clock to help address service needs."},{"name":"CX reporting and roadmap planning","value":"Track CX And Plan Ahead","valueDescription":"Use reporting and roadmap guidance to maintain visibility into CX operations and align plans with business needs."},{"name":"Managed updates and optimization","value":"Offload Updates And Troubleshooting","valueDescription":"Have C1 manage updates, optimization, and troubleshooting so internal teams can focus on other work."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]},{"name":"C1 OnGuard","anchor":"product-c1-onguard","type":"Platform","url":"https://www.onec1.com/c1-onguard","summary":"Spot issues proactively, simplify technology oversight, and keep IT environments running with centralized monitoring and managed support.","description":"C1 OnGuard pairs a monitoring platform with a managed service to monitor, manage, and optimize evolving technology environments. It collects information from multiple sources and provides proactive monitoring, AI-powered analytics, incident management, and expert support. A centralized web-based view brings monitoring, management, and alerts together, while automated configuration backup and restore and a customized client portal support day-to-day operations.","pricing":{},"features":[{"name":"Managed monitoring and expert support","value":"Get Around-The-Clock Expert Support","valueDescription":"Receive proactive infrastructure monitoring and support from C1 engineers and technical support teams 24/7."},{"name":"AI-powered anomaly detection","value":"Detect Anomalies Proactively","valueDescription":"Identify patterns and anomalies across applications, infrastructure, and data to enable proactive responses."},{"name":"Real-time infrastructure monitoring","value":"Monitor Infrastructure In Real Time","valueDescription":"Gain timely visibility and actionable insights into infrastructure to monitor performance and investigate issues."},{"name":"Automated incident management","value":"Automate Incident Management","valueDescription":"Use automated management and resolution actions to handle incidents and problems through the platform."},{"name":"Centralized monitoring and management","value":"Manage Systems From One View","valueDescription":"Bring monitoring, management, and alerts together in a centralized view."},{"name":"Plain-English alerts and action plans","value":"Understand Alerts And Next Steps","valueDescription":"Use clear alerts, diagnoses, and action plans to understand issues and determine needed actions."},{"name":"Automated device configuration backup and restore","value":"Automate Configuration Backup And Restore","valueDescription":"Automate backup and restoration of device configurations."},{"name":"Customized client portal","value":"View Managed Systems In One Portal","valueDescription":"Access a customized, integrated view of managed systems through the client portal."},{"name":"Zero-touch configuration and installation","value":"Simplify Initial Configuration","valueDescription":"Provide IP addresses and authentication credentials while OnGuard handles configuration, with hardware installed once for ongoing service."},{"name":"Broad data collection","value":"Collect Data Across Multiple Sources","valueDescription":"Collect information from varied sources, including machine learning models, to support monitoring and analysis."}]},{"name":"C1 International Services","anchor":"product-c1-international-services","type":"Service","url":"https://www.onec1.com/partners/international-services","summary":"Simplify multinational technology delivery with consistent global services, one point of accountability, and support across diverse regions and technology environments.","description":"C1 International Services provides multinational organizations with a consistent global framework for consulting, design, deployment, support, and management of technology solutions. It offers advisory, professional, and managed services across the Americas, Europe, Asia Pacific, Africa, the Middle East, and Australia, covering unified communications, contact center, data center, hybrid cloud, networking, and security. A single contract and point of contact help coordinate global service delivery, simplify procurement, and manage the complexity of operating across countries.","pricing":{},"features":[{"name":"Global technology delivery","value":"Deliver Technology Across Global Locations","valueDescription":"Coordinate technology delivery and support across the geographic locations where multinational organizations operate."},{"name":"Single point of accountability","value":"Coordinate Global Delivery Through One Contact","valueDescription":"Use one contract and point of contact to coordinate service delivery across countries and reduce the need to manage multiple vendors."},{"name":"Enterprise-class service coverage","value":"Access Services Across Core Technology Environments","valueDescription":"Work with a service partner across communications, contact centers, infrastructure, and security."},{"name":"Global service delivery framework","value":"Apply Consistent Global Service Standards","valueDescription":"Maintain a consistent approach to technology services across locations, supported by quality assurance and oversight."},{"name":"Faster time to value","value":"Accelerate Technology Deployment","valueDescription":"Draw on global partner knowledge to support deployment and optimize service delivery."},{"name":"Cost-optimized global delivery","value":"Optimize Global Technology Delivery Costs","valueDescription":"Simplify design, procurement, and deployment across locations to help deliver technology at an optimal price point."},{"name":"Reduced delivery risk","value":"Reduce Risk Across Global Service Delivery","valueDescription":"Use consistent delivery practices and quality assurance to help reduce risk across multinational technology environments."}],"marketCategories":[{"name":"Managed IT Services","url":"https://nowen.ai/category/managed-it-services"}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://onec1.com","text":"C1"},{"url":"https://www.onec1.com/what-we-do/communications","text":"C1 Communications Solutions"},{"url":"https://www.onec1.com/what-we-do/infrastructure","text":"Infrastructure solutions"},{"url":"https://www.onec1.com/what-we-do/security","text":"C1 Security Solutions"},{"url":"https://www.onec1.com/what-we-do/services/advisory-services","text":"C1 Advisory Services"},{"url":"https://www.onec1.com/what-we-do/services/professional-services","text":"C1 Professional Services"},{"url":"https://www.onec1.com/what-we-do/services/c1-advantage","text":"C1 Advantage"},{"url":"https://www.onec1.com/what-we-do/communications/total-care","text":"C1 Total Care"},{"url":"https://www.onec1.com/c1-onguard","text":"C1 OnGuard"},{"url":"https://www.onec1.com/partners/international-services","text":"C1 International Services"}]}