NUWAVE Communications

Simplifies cloud communications management by automating provisioning, migration, onboarding, service oversight, and operational insight from one platform.

Helps carriers and partners launch cloud voice services faster, simplify deployment, and extend their reach into new markets.

Protects business and customer data while helping organizations address security, privacy, and regulatory compliance requirements with certified expert support.

Simplifies global Microsoft license management and accelerates procurement and provisioning through a unified, self-service platform.

Helps partners launch UC programs, sell with ready-made resources, and support customers through centralized training, tools, and expert assistance.

Helps partners launch and grow multi-UC services with tailored onboarding, training, go-to-market resources, and unified management.

Connects Teams users to flexible business calling with simplified number management, deployment, and voice service options.

Deploys and manages Zoom calling, licenses, and voice services across devices and global environments with automated provisioning and centralized number management.

Connects and manages Webex Calling across devices and Cisco cloud services while simplifying partner enablement, number management, mobility, and migration.

Keeps voice services resilient and secure while simplifying SIP trunking, UC integration, migration, and service management.

Helps businesses make legitimate calls recognizable, strengthen customer trust, and confirm when branded call information reaches consumers.

Extends Teams or Webex calling and messaging to mobile phones while helping organizations maintain business control, compliance, and separation of work and personal communications.

Brings calls, SMS, and multi-channel messaging into familiar UC apps while letting businesses use existing numbers and AI agents to engage customers.

iPILOT

iPILOT is a secure, automated UC service management platform that provides a unified view and control of global communications infrastructure. It supports Microsoft Teams, Zoom Phone, and Webex Calling, with automation for number management, tenant configuration, bulk assignments, and Teams Voice MACD processes. iPILOT also includes migration planning and Teleport migration workflows, guided Launchpad onboarding for Microsoft Teams Phone, marketplace integrations and add-ons, and Analytics 365 call insights. V4 adds global search, modernized dashboards, and Navi, an AI-powered assistant that answers natural-language questions using knowledge resources and contextual account data.

• Manage Multiple UC Platforms
  Manage supported communications environments and global infrastructure from one platform.
• Automate Provisioning Tasks
  Reduce manual work across communications setup, number assignments, tenant configuration, and Microsoft license workflows.
• Oversee Global Communications
  View and control global communications infrastructure through a unified interface.
• Plan And Automate UC Migrations
  Prepare migrations and outages, automate supported PBX-to-UC transitions, track progress, and reduce disruption to business operations.
• Guide Teams Phone Deployment
  Help customers complete Teams Phone setup through guided workflows, branded portals, and automated provisioning.
• Monitor Calls And Service Quality
  Use call records, live and historical insights, dashboards, and reports to understand service quality, customer interactions, and operational performance.
• Extend Services With Integrations
  Deploy integrations and communications add-ons, automate account workflows, and enable customers to activate services themselves.
• Get Answers From Account Data
  Ask natural-language questions and use contextual account information and knowledge resources to find answers.
• Connect Preferred Voice Networks
  Support voice network choices through bring-your-own-carrier options and SIP integrations.
• Find Information And Guidance
  Search for records across iPILOT and consult role-specific documentation and support resources within the platform.
• Navigate A Clearer Interface
  Use updated dashboards, navigation, and layouts designed to make the platform easier to use.

SYNTHESIS

SYNTHESIS is an OSS/BSS-integrated solution for carriers and partners to connect their SIP trunks to NUWAVE’s geo-redundant, carrier-grade network and deploy their own OEM voice services. Working with iPILOT, it integrates with Microsoft Teams, Zoom Phone, and Webex Calling, supporting global connectivity, service routing, and cloud platform automation. SYNTHESIS helps providers accelerate cloud communication deployments, reduce operational complexity, and expand into markets beyond their existing network.

• Connect Your SIP Trunks
  Bring existing SIP trunks into NUWAVE’s network to deploy a voice service offering.
• Connect To Global UC Platforms
  Connect voice service offerings to the listed UC platforms through available peering and cloud-connect options.
• Launch Cloud Offers Faster
  Accelerate deployment timelines and extend service offerings into new markets.
• Automate Service Deployment
  Manage and deploy service offerings through a single-pane platform, with automation and routing capabilities when combined with iPILOT.
• Add Fraud Detection Analytics
  Apply fraud-detection analytics to support monitoring of voice services.

Constellation

Constellation is a full-service cybersecurity, data protection, privacy, and compliance offering for modern cloud communications. Certified experts provide ISO implementation, standalone or subscription-based internal audits, Data Protection as a Service, penetration testing, and incident management. Organizations can also access a global data privacy and compliance legal department and a 24/7 Security Incident Response Team. Services cover standards and frameworks including ISO/IEC requirements, PCI-DSS, SOC 2, and regional data protection frameworks.

• Access Certified Privacy And Security Expertise
  Work with certified specialists and legal experts focused on cybersecurity, data privacy, and compliance.
• Implement Security And Compliance Frameworks
  Get expert support implementing listed security, privacy, and data protection frameworks.
• Schedule Audits And Ongoing Data Protection
  Choose standalone or recurring audits and access subscription-based data protection support, subject to the stated implementation requirement.
• Respond To And Investigate Security Incidents
  Receive round-the-clock incident response with forensic investigation, reporting, and related legal and security support.
• Test Cybersecurity Defenses
  Use penetration testing services to assess cybersecurity defenses.

Pulsar

Pulsar is a unified platform for Microsoft license procurement, management, and deployment across multi-regional environments. It brings CSP/NCE accounts together in one interface, supports license ordering and provisioning within iPILOT, and enables tenant creation and management. Dashboards provide visibility into regional accounts and license inventories, while self-service workflows let non-certified staff manage common licensing tasks.

• Manage Regional Accounts Together
  View and manage CSP/NCE accounts across regions from one interface.
• Order And Provision Licenses
  Simplify license ordering and deployment through iPILOT workflows.
• Manage Licenses And View Inventory
  Let staff handle basic licensing tasks and review current inventory without relying on certified administrators for routine work.
• Create And Manage Tenants
  Build Microsoft environments and integrate existing CSP relationships through the licensing platform.

NUWAVE Academy

NUWAVE Academy is a unified partner portal that brings onboarding, training, sales enablement, technical resources, and operational tools together in one platform. Partners can access program onboarding for Microsoft OCA, Cisco Cloud Connect and Webex, Zoom, and iPILOT; role-based learning; go-to-market assets; support from NUWAVE experts; compliance resources; and data on performance, progress, and roadmaps.

• Access Partner Resources In One Place
  Find resources and tools to onboard, sell, and support customers through one portal.
• Build Skills And Equip Sales Teams
  Access training tailored to partner roles alongside resources for sales and marketing activities.
• Connect With NUWAVE Experts
  Find partner resources and seek expert assistance through the support desk.
• Access Compliance And Program Insights
  Use compliance materials for enterprise and RFP bids and review partner program information.

NUWAVE Partner Enablement Program

NUWAVE’s Partner Enablement Program equips organizations to offer Microsoft Teams, Zoom Phone, and Webex Calling through a complete go-to-market solution. Partners can use NUWAVE’s voice network or bring their own, and receive customized onboarding, iPILOT setup and customization, global voice enablement, OEM program support, training, marketing resources, and ongoing support. The program also provides partner learning resources and tools for managing customers and channel partners in iPILOT.

• Get Your Program Up And Running
  Receive tailored onboarding and support for operationalizing a UC solution.
• Launch Offers Across Major UC Platforms
  Enable partner offers for Microsoft Teams, Webex Calling, and Zoom Phone through supported OEM programs.
• Accelerate Your Go-To-Market Launch
  Use voice enablement, platform configuration, onboarding, training, and marketing resources to prepare services for market.
• Choose Your Voice Network
  Use NUWAVE’s voice network or bring your own carrier for a UC service offering.
• Manage Partners And Customers Together
  Use iPILOT tools to manage customers and channel partners.
• Get Ongoing Expert Support
  Receive partner support and access to NUWAVE experts.

Microsoft Teams voice solutions

NUWAVE’s Microsoft Teams voice solutions enable users to make and receive calls directly in Teams across computers, tablets, mobile devices, and desk phones. Organizations can choose Direct Routing, Operator Connect, or both, with options for existing voice infrastructure, bring-your-own-carrier configurations, and cloud-based calling. iPILOT supports number management and provisioning across Teams and other UC platforms. NUWAVE also offers a carrier-grade global network, number porting, onboarding specialists, Dynamic 911, and additional features such as SMS, call recording, and call compliance.

Category: Business VoIP Services

• Make Calls Across Devices
  Let employees make and receive business calls in Teams from supported devices.
• Choose A Teams Calling Option
  Connect Teams to existing voice infrastructure or use managed cloud calling, with support for flexible configurations.
• Support Reliable And Emergency Calling
  Use a global network, local PSTN survivability, and Dynamic 911 capabilities for Teams calling.
• Manage And Port Numbers
  Manage numbers across supported UC platforms and support migration to Teams voice services.
• Accelerate Deployment And Extend Calling
  Use onboarding support to launch Teams voice and add messaging, recording, or compliance capabilities.

Zoom Phone solutions

NUWAVE’s Zoom Phone solutions support partner onboarding and global license provisioning. Users can make and receive calls in Zoom on computers, tablets, mobile devices, and desk phones. The offering includes global and local PSTN services, Local Gateway PSTN connectivity, and iPILOT for managing numbers across Zoom, Microsoft Teams, and Webex. Additional capabilities include SMS, call recording, call compliance, number management, and call-routing support. NUWAVE also provides a carrier-grade network, software-driven SIP, onboarding specialists, and number porting.

Category: Business VoIP Services

• Provision Zoom Licenses Globally
  Automate global license provisioning and support partner onboarding for Zoom service deployment.
• Call Across Devices
  Use Zoom calling across supported devices and move calls between devices or into video conferences.
• Connect Zoom Phone To PSTN Services
  Use PSTN connectivity and voice services to support Zoom Phone deployment and migration.
• Manage Numbers Across UC Platforms
  Manage numbers for supported UC platforms through iPILOT.
• Extend Calling And Number Services
  Access calling tools, number services, and additional communications features for Zoom Phone.

Webex Calling solutions

NUWAVE enables Webex Calling through Cloud Connect partner enablement, wholesale licensing, certified provider services, and lifecycle automation. Users can call from computers, tablets, mobile devices, or desk phones and connect Webex Calling with Webex Messaging, Webex Meetings, and Webex Contact Center. iPILOT provides number management across Webex, Microsoft Teams, and Zoom. The solution also offers Local Gateway PSTN connectivity, Webex Go mobile calling, security and compliance features, and migration support on NUWAVE’s carrier-grade network.

Category: Business VoIP Services

• Launch Webex Calling Offers
  Establish partner offers for Cloud Connect and wholesale Webex services.
• Connect Webex Calling Across Devices
  Use Webex Calling across supported devices and connect it with other listed Webex cloud products.
• Manage Numbers And Connect To PSTN
  Manage numbers through iPILOT and use available connectivity options for public telephone networks.
• Extend Your Business Line To Mobile
  Use an eSIM to carry a business line on a personal mobile phone.
• Simplify Migration And Calling Operations
  Use migration support, network services, number tools, and available add-ons to manage Webex Calling.

Ribbon SBC as a Service

Ribbon SBC as a Service (SBCaaS) is a cloud-delivered Session Border Controller service that simplifies SIP trunking, unified communications integration, and security. Designed for enterprises, partners, and service providers, it combines geo-redundant architecture, automated provisioning, and carrier flexibility. The service supports PBX-to-Teams and PBX-to-Webex migrations with built-in tools, and provides analytics, call detail records, and troubleshooting tools. Its stated benefits include 100% uptime, survivability, compliance protection, and anti-fraud security. Use cases include enterprise UC migrations, service providers and MSPs expanding their portfolios, contact centers requiring SIP trunk resilience, and global resellers offering a white-labeled solution with localized support.

• Simplify SIP And UC Connectivity
  Use a cloud-delivered Session Border Controller to connect SIP trunking and UC services.
• Maintain Resilient Voice Connectivity
  Support communications continuity with geo-redundancy and flexible carrier choices.
• Streamline Provisioning And Migration
  Use automated provisioning and built-in tools to support PBX-to-UC transitions.
• Monitor And Protect Voice Services
  Review call data and use troubleshooting tools alongside built-in security and compliance protections.
• Offer A Branded SBCaaS
  Deliver the service under a reseller’s own brand with localized support.

Verus Branded Calling

Verus Branded Calling is a standards-based Rich Call Data solution that helps enterprises engage customers through secure, verified branded calls. Recipients can see a business’s verified name, logo, verification indicator, and reason for calling. CTIA Authorized Partners vet enterprise calling information, while STIR/SHAKEN standards and trust-anchor security support interoperability and data integrity. Verus confirms when branded calling information is displayed on a consumer’s phone, and its Out-of-Band SHAKEN capability preserves call-authentication signatures across legacy, non-IP networks.

• Make Business Calls Recognizable
  Present verified business identity and call context to help customers distinguish legitimate calls.
• Protect Branded Calling Information
  Support trusted interoperability and protect branded calling information as it moves through the calling ecosystem.
• Confirm Display Before Charging
  Know when branded calling information is displayed, with charges applying only when display is confirmed.
• Preserve And Track Call Authentication
  Maintain authentication signatures across legacy networks and review monthly branded calling activity reports.

Tango Extend Mobile UC Enablement

Tango Extend transforms mobile phones into secure extensions of a corporate Unified Communications system, integrated with Microsoft Teams or Cisco Webex. It provides native calling and SMS routed through the business network using a physical SIM or eSIM, supporting personal and corporate devices. Integrated with iPILOT, the solution supports automated provisioning, number assignment, and visibility and management of mobile communications. Features include native-dialer access without a special app, separation of business and personal communications, and call recording and SMS capture for compliance.

• Use Business Calling And Messaging On Mobile
  Access business calls and texts from mobile phones through native phone features and the business network.
• Choose Physical SIM Or eSIM Deployment
  Deploy on personal or company-owned phones using the available SIM options.
• Manage And Capture Mobile Communications
  Automate mobile service setup and use centralized controls, call recording, and SMS capture to support compliance needs.
• Separate Work And Personal Communications
  Use a dedicated business line while keeping work and personal calls and texts distinct.

Clerk Chat with iPILOT

Clerk Chat with iPILOT brings SMS and calling into Microsoft Teams, Zoom Phone, and Webex Calling. Businesses can make and receive audio calls and send and receive SMS in the apps they use every day, using existing business numbers. The solution also supports WhatsApp, WebChat, eFax, and iMessage on the same number, preserves familiar calling features, and offers AI agents for personalized customer messaging.

• Add Calls And Texting To UC Apps
  Use business calling and SMS directly within supported UC applications.
• Reach Customers Across Messaging Channels
  Keep existing business numbers in use across calling, SMS, and additional messaging channels.
• Respond With Personalized AI Messaging
  Use AI agents to respond to customer messages with personalized communications.
• Preserve Familiar Calling Capabilities
  Continue using familiar calling features within the integrated communications experience.