Macorva

Turn experience feedback into actionable insights, personalized resources, and automated workflows that help improve engagement, satisfaction, and performance.

Turns employee feedback into tailored insights and actions that help organizations strengthen engagement, retention, and performance.

Turn customer feedback into timely actions and insights that help improve experiences, strengthen loyalty, and support customer-focused growth.

Automate performance management and give managers and employees personalized guidance to support growth, align goals, and make more time for high-impact work.

Turn patient feedback into actionable insights, stronger provider performance, faster service recovery, and improved patient satisfaction.

Turn customer interactions into actionable insights that help teams improve service quality, coach agents, and make smarter routing and workforce decisions.

Macorva Platform

Macorva is an AI-powered experience management platform for employee, customer, patient, and manager feedback. It combines surveys, feedback analytics, and Radiant AI to identify trends and generate personalized action plans, coaching, reports, and performance resources. The platform supports performance management and automates workflows across connected systems, while offering configurable dashboards, integrations, and enterprise security controls.

• Understand Experience Data
  Bring feedback together and analyze it to identify patterns, key drivers, and areas for improvement across employee, customer, patient, and manager experiences.
• Reveal Actionable Insights
  Use AI analysis to make sense of feedback, identify emerging patterns, and highlight issues and opportunities that can inform decisions.
• Guide Personalized Improvement
  Give managers and employees tailored recommendations, coaching, and next steps based on specific feedback, needs, and development goals.
• Create Performance Resources
  Generate performance materials from relevant data and manager insights, helping managers prepare reviews, goals, and development plans.
• Protect Sensitive Experience Data
  Safeguard data with security controls, encryption, monitoring, and compliance measures while keeping customer data out of AI model training.
• Gather Feedback Across Channels
  Reach people through multiple survey and feedback channels to gather input across experience touchpoints.
• Deliver Insights Directly
  Send relevant summaries and reports to teams through email and collaboration channels, so people can access insights without searching dashboards.
• Automate Cross-System Workflows
  Move processes forward by routing requests and triggering actions across connected systems according to business rules.
• Connect Existing Business Systems
  Integrate with tools teams already use to exchange data and deliver insights or actions within existing workflows.
• Explore Data With Dashboards
  Create and use dashboards to review data, examine trends, and access insights in a format suited to organizational needs.
• Use Experience Tools Easily
  Give managers and employees an accessible interface for finding information and using platform tools.

Macorva EX

Macorva EX is an AI-powered employee experience platform that combines mobile-first surveys, 360-degree feedback, lifecycle surveys, analytics, and performance resources. Radiant AI analyzes employee feedback to identify trends and generate personalized action plans, coaching, and reports for managers and employees. The platform also supports employee recognition, engagement benchmarking, and integrations with HRIS systems to help organizations improve engagement, retention, and performance.

Category: Employee Engagement Software

• Turn Feedback Into Targeted Actions
  Personalized recommendations help managers and employees respond to feedback with specific next steps tailored to their teams and individual needs.
• Collect Timely, Detailed Employee Feedback
  Mobile-friendly surveys and SMS notifications make it easier for employees to respond from their devices and on their own time. Tappable attributes and AI-assisted question generation help organizations gather relevant, descriptive feedback.
• Reveal Trends And Employee Sentiment
  AI analysis turns employee feedback into clear insights, helping teams see patterns across departments and identify areas that may need attention.
• Encourage Open, Candid Responses
  Anonymous responses give employees a way to share feedback openly, helping organizations gain a clearer understanding of employee experiences.
• Build A Broader View Of Performance
  Streamlined review workflows make it easier to collect feedback from multiple perspectives, helping employees and managers understand strengths and areas for development.
• Capture Feedback At Key Employee Moments
  Automated surveys gather feedback throughout the employee journey, helping organizations review high-impact programs and identify issues and opportunities related to employee experience and retention.
• Guide Individual Growth And Skill Development
  On-demand guidance and tailored resources help managers and employees work on their development goals and respond to challenges surfaced by feedback.
• Recognize Standouts And Identify Retention Risks
  Insights help managers identify employees to recognize, celebrate contributions, and take proactive steps to support employees who may be at risk of leaving.
• Compare Engagement And Track Progress
  Question-level and global benchmarks help organizations understand how their results compare with other organizations and track progress over time.
• Create Performance Materials In Less Time
  Automatically generated agendas, summaries, and reviews reduce the work required to prepare performance materials, giving managers more time for strategic actions.
• Connect Employee Data With Existing HR Systems
  HRIS integrations help keep employee information synchronized and support survey workflows and reporting within existing systems.

Macorva CX

Macorva CX is an AI-powered customer experience platform that collects feedback through mobile-first surveys, digital channels, IVR, social sources, and connected systems. Its Radiant AI technology analyzes feedback to reveal trends, root causes, and critical issues, then generates targeted response plans, reports, and communication scripts. Teams can use customizable no-code dashboards, real-time alerts, customer journey analytics, and integrations with CRM, ticketing, and other systems to act on feedback. The platform also connects customer feedback with frontline employee scorecards, coaching, and growth plans, and helps turn positive experiences into social reviews.

• Capture Feedback Across Customer Touchpoints
  Bring feedback from surveys and other customer channels into one place to build a more complete view of customer experiences.
• Reveal Trends And Customer Pain Points
  Understand what is driving customer satisfaction or dissatisfaction and identify feedback that may need prompt attention.
• Turn Feedback Into Targeted Actions
  Give teams practical next steps and communication guidance based on customer feedback so they can respond and make improvements.
• Explore Results With Custom Dashboards
  Build dashboards and reports around organizational needs to review trends, compare results, and understand customer feedback without coding.
• Connect Customer Feedback To Employee Growth
  Use customer feedback and agent scorecards to recognize performance, identify development needs, and guide personalized coaching and growth plans.
• Create Tailored Surveys With AI
  Generate relevant questions and customize survey design and flow for different customer experiences and segments.
• Connect CX Data To Existing Systems
  Integrate customer experience data with CRM, ticketing, and other systems to support connected workflows and data management.
• Notify Teams About Urgent Feedback
  Bring important customer feedback to teams quickly so they can prioritize follow-up and respond to issues.
• Track Experience Across The Customer Journey
  Monitor customer experience at different journey stages and use segmentation and benchmarking to identify strengths and improvement priorities.
• Match Customers With Skilled Agents
  Use employee skill profiles and customer issue information to route customers to agents equipped to assist.
• Encourage Customers To Share Social Reviews
  Follow up with customers after key interactions and help satisfied customers share their experiences through social reviews.
• Guide Customers To Relevant Solutions
  Use identified pain points and tailored resources to help customers resolve common issues and navigate digital experiences.

Macorva MX

Macorva MX is a manager experience platform that uses Radiant AI to automate performance management and support employee development. It generates performance reviews, OKRs, SMART goals, PIPs, and personalized development plans from employee data, feedback, and manager insights. The platform brings employee performance information and manager notes together, and provides 360-degree feedback, skills assessments, interactive coaching, and people analytics. It also supports leadership development and succession planning, and integrates with HRIS and LMS systems. By automating performance materials and administrative work, Macorva MX helps managers focus on employee growth and high-impact actions.

• Generate Data-Backed Review Drafts
  Automate the first draft of performance reviews using relevant employee information and manager insights, helping managers spend less time on paperwork and more time supporting their teams.
• Align Goals With Employee And Company Needs
  Create tailored OKRs and SMART goals that connect employee development and abilities with organizational objectives.
• Get Personalized Guidance In Real Time
  Support managers developing leadership skills and employees working through specific challenges with interactive AI coaching that responds to their input.
• Create Tailored Plans For Employee Growth
  Give employees development plans and learning resources tailored to their needs, helping managers support skill-building and continuous improvement.
• Assess Performance From Multiple Perspectives
  Bring together feedback and skills information to understand employee strengths, potential, and development needs, then use those insights to inform tailored goals.
• Access Performance Information In One Place
  Bring essential employee performance information and manager notes together so managers can find relevant details without juggling multiple systems.
• Connect HR Systems And Learning Resources
  Sync employee information through HRIS integrations and incorporate existing LMS resources into AI recommendations and development plans.
• Track Trends And Measure Improvements
  Use accessible analytics to understand performance management initiatives, identify trends, and make informed adjustments.
• Identify And Develop Future Leaders
  Support leadership planning by identifying potential leaders and providing targeted development to prepare them for future roles.
• Create Clear Steps For Improvement
  Generate tailored performance improvement plans that give employees and managers clear next steps based on relevant performance information.
• Track Progress And Share Updates
  Keep manager and employee notes, ideas, and progress updates accessible in a shared platform to support communication and collaboration.
• Adapt AI Materials To Your Processes
  Configure the platform and AI-generated materials to support the organization's specific performance management and employee development requirements.
• Manage And Store Performance Documents
  Route performance documents through an approval process and retain them in long-term storage.

Macorva PX

Macorva PX is a patient experience platform that connects patient feedback to specific clinical encounters and caregivers through EMR integrations. Powered by Radiant AI, it analyzes feedback, identifies trends, and delivers clinician scorecards, coaching, performance reviews, and development plans. Healthcare teams can collect feedback across multiple channels, respond to urgent concerns, recognize staff, and use actionable insights to improve patient care and satisfaction.

• Connect Feedback To Clinical Encounters
  Give teams the clinical context behind patient feedback by linking responses to the relevant visit, clinician, or service line.
• Turn Feedback Into Actionable Insights
  Reveal patterns and specific improvement opportunities in patient feedback so teams can make informed changes to care and service.
• Deliver Personalized Provider Scorecards
  Help clinicians understand their performance with tailored feedback, benchmarks, and patient comments that support professional growth and self-correction.
• Guide Staff With Personalized Coaching
  Give staff practical, on-demand guidance based on their feedback so they can refine patient interactions and support consistent care quality.
• Automate Reviews And Development Plans
  Reduce manual review work with drafts grounded in feedback and performance data. The site says this automation can save managers over 100 hours a year and supports fair, consistent evaluations.
• Route Urgent Feedback For Fast Action
  Help the right people address patient concerns promptly and support service recovery before issues escalate.
• Reach Patients Across Multiple Channels
  Offer patients multiple ways to share feedback and build a more complete, representative view of their experiences.
• Capture The Why Behind Patient Scores
  Make it easy for patients to identify what shaped their experience, giving healthcare teams more specific feedback to act on.
• Direct Insights To The Right Teams
  Make relevant patient feedback easier to act on by delivering categorized insights to the individuals and teams positioned to respond.
• Monitor Patient Satisfaction And HCAHPS
  Track patient experience measures and use AI-identified needs to guide targeted improvements in satisfaction and HCAHPS and CAHPS performance.
• Protect Sensitive Patient Information
  Support the handling of patient information with HIPAA-compliant practices and a SOC 2-certified platform.
• Turn Patient Praise Into Public Reviews
  Make it easier to invite satisfied patients to post reviews, converting positive feedback into public recognition without manual outreach.
• Recognize Staff With Patient Praise
  Share authentic patient comments with staff during their workday to highlight their positive impact and support a culture of appreciation.
• Connect Staff Engagement With Patient Experience
  Give healthcare organizations a broader view of experience data, helping them examine how staff engagement and patient satisfaction relate to one another.

Contact center experience solutions

Macorva’s contact center experience solutions use AI to analyze customer interactions and feedback, turning them into real-time insights and live agent skill profiles. The platform supports automated quality assurance, personalized coaching, skills-based routing, competency-based scheduling, and AI deployment decisions. It connects feedback across channels and delivers reports, alerts, and response plans to operational teams so they can address issues and improve service.

• Evaluate Every Interaction Consistently
  Apply configured organizational standards across all interactions to give teams a complete, consistent view of quality, compliance, and performance.
• Reveal Sentiment And Performance Patterns
  Surface customer sentiment, interaction details, and performance signals across calls and other conversations to help teams understand service experiences at scale.
• Map Agent Skills From Real Interactions
  Give contact center leaders current, interaction-based visibility into agent strengths and skill gaps to inform coaching, routing, and workforce decisions.
• Match Customers With The Right Agent
  Route customers to agents with demonstrated expertise on their specific topics, supporting more precise service and issue resolution.
• Respond To Critical Issues Faster
  Notify the appropriate teams when important events or feedback arise so they can respond promptly and address customer or operational concerns.
• Coach Agents With Personalized Insights
  Use individual performance and customer feedback to guide targeted coaching and help agents develop relevant skills.
• Unify Feedback Across Customer Channels
  Bring interaction and feedback data from multiple channels together to provide teams with a broader view of customer experiences and agent performance.
• Schedule Teams Around Proven Skills
  Help planners identify whether the right competencies are available for expected caller needs and where additional training may be required.
• Compare Bots And Route Complex Issues
  Assess where conversational AI performs effectively and direct unresolved complex interactions to an appropriately skilled live agent.
• Guide Consistent Customer Communication
  Provide agents with AI-generated response guidance and scripts to support clear, consistent communication with customers.
• Deliver Insights Into Existing Workflows
  Share reports, scorecards, and updates through familiar communication tools so operational teams can access relevant insights and act on them.
• Identify Feedback Requiring Attention
  Find important customer concerns and emerging patterns in feedback so teams can prioritize follow-up and focus improvement efforts.
• Track Metrics That Fit Your Operations
  Configure dashboards and call measures around organizational priorities, quality criteria, and specific communication or compliance requirements.
• Manage Customer Reviews Proactively
  Use customer feedback and AI-assisted review tools to monitor reputation and support timely attention to customer concerns.