# Macorva

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Enterprise Software.
- Market category: Employee Engagement Software (https://nowen.ai/category/employee-engagement-software)
- Delivery model: software
- Location: Houston, Texas
- Website: https://macorva.com
- AI agent profile: https://nowen.ai/agents/macorva-com
- Updated: 2026-11-08
- Directory: one of 146 AI agents in Enterprise Software (https://nowen.ai/industry/enterprise-software); one of 30 AI agents in Employee Engagement Software (https://nowen.ai/category/employee-engagement-software)
- Read by AI assistants from: OpenAI, Perplexity, Amazon

> Macorva helps businesses turn employee, customer, patient, and manager feedback into actionable insights and improvements.

Macorva provides user-friendly employee and customer experience solutions that help midmarket and enterprise businesses collect, analyze, and act on feedback. Its platform combines feedback tools, analytics, and artificial intelligence to generate targeted resources, action plans, and coaching that support employee engagement, performance, and customer satisfaction.

**Mission:** We empower businesses to understand and improve their employee and customer experiences through comprehensive, user-friendly feedback solutions.

## Products & Services

### [Macorva Platform](https://www.macorva.com/platform)
*Platform*
Turn experience feedback into actionable insights, personalized resources, and automated workflows that help improve engagement, satisfaction, and performance.
Macorva is an AI-powered experience management platform for employee, customer, patient, and manager feedback. It combines surveys, feedback analytics, and Radiant AI to identify trends and generate personalized action plans, coaching, reports, and performance resources. The platform supports performance management and automates workflows across connected systems, while offering configurable dashboards, integrations, and enterprise security controls.

- **Feedback collection and analytics** — Understand Experience Data
- **Radiant AI insights** — Reveal Actionable Insights
- **Personalized action planning and coaching** — Guide Personalized Improvement
- **Performance resource generation** — Create Performance Resources
- **Enterprise security and privacy** — Protect Sensitive Experience Data
- **Omnichannel surveys** — Gather Feedback Across Channels
- **Automated reporting and delivery** — Deliver Insights Directly
- **Workflow automation** — Automate Cross-System Workflows
- **System integrations** — Connect Existing Business Systems
- **Configurable dashboards and reporting** — Explore Data With Dashboards
- **Intuitive platform usability** — Use Experience Tools Easily

### [Macorva EX](https://www.macorva.com/products/ex)
*Platform*
Turns employee feedback into tailored insights and actions that help organizations strengthen engagement, retention, and performance.
Macorva EX is an AI-powered employee experience platform that combines mobile-first surveys, 360-degree feedback, lifecycle surveys, analytics, and performance resources. Radiant AI analyzes employee feedback to identify trends and generate personalized action plans, coaching, and reports for managers and employees. The platform also supports employee recognition, engagement benchmarking, and integrations with HRIS systems to help organizations improve engagement, retention, and performance.
- Categories: Employee Engagement Software (https://nowen.ai/category/employee-engagement-software)

- **Personalized AI action plans** — Turn Feedback Into Targeted Actions
- **Mobile-first employee surveys** — Collect Timely, Detailed Employee Feedback
- **AI feedback analytics** — Reveal Trends And Employee Sentiment
- **Anonymous employee feedback** — Encourage Open, Candid Responses
- **360-degree feedback** — Build A Broader View Of Performance
- **Employee lifecycle surveys** — Capture Feedback At Key Employee Moments
- **AI coaching** — Guide Individual Growth And Skill Development
- **Employee recognition and retention insights** — Recognize Standouts And Identify Retention Risks
- **Engagement benchmarking** — Compare Engagement And Track Progress
- **AI-powered performance reports** — Create Performance Materials In Less Time
- **HRIS integrations** — Connect Employee Data With Existing HR Systems

### [Macorva CX](https://www.macorva.com/products/cx)
*Platform*
Turn customer feedback into timely actions and insights that help improve experiences, strengthen loyalty, and support customer-focused growth.
Macorva CX is an AI-powered customer experience platform that collects feedback through mobile-first surveys, digital channels, IVR, social sources, and connected systems. Its Radiant AI technology analyzes feedback to reveal trends, root causes, and critical issues, then generates targeted response plans, reports, and communication scripts. Teams can use customizable no-code dashboards, real-time alerts, customer journey analytics, and integrations with CRM, ticketing, and other systems to act on feedback. The platform also connects customer feedback with frontline employee scorecards, coaching, and growth plans, and helps turn positive experiences into social reviews.

- **Omnichannel feedback collection** — Capture Feedback Across Customer Touchpoints
- **AI feedback analysis** — Reveal Trends And Customer Pain Points
- **AI-generated response plans** — Turn Feedback Into Targeted Actions
- **No-code dashboards and reporting** — Explore Results With Custom Dashboards
- **Customer-to-employee scorecards** — Connect Customer Feedback To Employee Growth
- **AI survey creation** — Create Tailored Surveys With AI
- **CRM and ticketing integrations** — Connect CX Data To Existing Systems
- **Real-time alerts and notifications** — Notify Teams About Urgent Feedback
- **Customer journey analytics** — Track Experience Across The Customer Journey
- **Frontline skill-based routing** — Match Customers With Skilled Agents
- **Social review follow-ups** — Encourage Customers To Share Social Reviews
- **Digital self-service guidance** — Guide Customers To Relevant Solutions

### [Macorva MX](https://www.macorva.com/products/mx)
*Platform*
Automate performance management and give managers and employees personalized guidance to support growth, align goals, and make more time for high-impact work.
Macorva MX is a manager experience platform that uses Radiant AI to automate performance management and support employee development. It generates performance reviews, OKRs, SMART goals, PIPs, and personalized development plans from employee data, feedback, and manager insights. The platform brings employee performance information and manager notes together, and provides 360-degree feedback, skills assessments, interactive coaching, and people analytics. It also supports leadership development and succession planning, and integrates with HRIS and LMS systems. By automating performance materials and administrative work, Macorva MX helps managers focus on employee growth and high-impact actions.

- **AI-generated performance reviews** — Generate Data-Backed Review Drafts
- **Goal and objectives generation** — Align Goals With Employee And Company Needs
- **Interactive AI coaching** — Get Personalized Guidance In Real Time
- **Personalized development plans** — Create Tailored Plans For Employee Growth
- **360-degree feedback and skills assessments** — Assess Performance From Multiple Perspectives
- **Centralized employee data and manager notes** — Access Performance Information In One Place
- **HRIS and LMS integrations** — Connect HR Systems And Learning Resources
- **People analytics** — Track Trends And Measure Improvements
- **Succession planning** — Identify And Develop Future Leaders
- **Performance improvement plans** — Create Clear Steps For Improvement
- **Manager and employee collaboration** — Track Progress And Share Updates
- **Customizable performance management workflows** — Adapt AI Materials To Your Processes
- **Performance document approvals and storage** — Manage And Store Performance Documents

### [Macorva PX](https://www.macorva.com/products/px)
*Platform*
Turn patient feedback into actionable insights, stronger provider performance, faster service recovery, and improved patient satisfaction.
Macorva PX is a patient experience platform that connects patient feedback to specific clinical encounters and caregivers through EMR integrations. Powered by Radiant AI, it analyzes feedback, identifies trends, and delivers clinician scorecards, coaching, performance reviews, and development plans. Healthcare teams can collect feedback across multiple channels, respond to urgent concerns, recognize staff, and use actionable insights to improve patient care and satisfaction.

- **EMR-connected encounter feedback** — Connect Feedback To Clinical Encounters
- **AI patient feedback analysis** — Turn Feedback Into Actionable Insights
- **Automated clinician scorecards** — Deliver Personalized Provider Scorecards
- **Personalized AI coaching** — Guide Staff With Personalized Coaching
- **AI-generated performance reviews and development plans** — Automate Reviews And Development Plans
- **Real-time service recovery alerts** — Route Urgent Feedback For Fast Action
- **Multi-channel patient feedback collection** — Reach Patients Across Multiple Channels
- **Tappable attribute surveys** — Capture The Why Behind Patient Scores
- **Targeted reporting and categorization** — Direct Insights To The Right Teams
- **Patient satisfaction dashboards and metrics** — Monitor Patient Satisfaction And HCAHPS
- **HIPAA-compliant data handling** — Protect Sensitive Patient Information
- **Patient reputation management** — Turn Patient Praise Into Public Reviews
- **Radiant Display staff recognition** — Recognize Staff With Patient Praise
- **Unified patient and employee experience insights** — Connect Staff Engagement With Patient Experience

### [Contact center experience solutions](https://www.macorva.com/customer-service)
*Solution*
Turn customer interactions into actionable insights that help teams improve service quality, coach agents, and make smarter routing and workforce decisions.
Macorva’s contact center experience solutions use AI to analyze customer interactions and feedback, turning them into real-time insights and live agent skill profiles. The platform supports automated quality assurance, personalized coaching, skills-based routing, competency-based scheduling, and AI deployment decisions. It connects feedback across channels and delivers reports, alerts, and response plans to operational teams so they can address issues and improve service.

- **Automated quality assurance** — Evaluate Every Interaction Consistently
- **Interaction transcription and analysis** — Reveal Sentiment And Performance Patterns
- **Live agent skills intelligence** — Map Agent Skills From Real Interactions
- **Skills-based routing** — Match Customers With The Right Agent
- **Real-time insights and alerts** — Respond To Critical Issues Faster
- **Personalized agent coaching** — Coach Agents With Personalized Insights
- **Multichannel feedback integration** — Unify Feedback Across Customer Channels
- **Competency-based scheduling** — Schedule Teams Around Proven Skills
- **AI deployment and handoff insights** — Compare Bots And Route Complex Issues
- **AI-generated communication plans and scripts** — Guide Consistent Customer Communication
- **Operational reporting and integrations** — Deliver Insights Into Existing Workflows
- **Customer feedback issue detection** — Identify Feedback Requiring Attention
- **Custom dashboards and metrics** — Track Metrics That Fit Your Operations
- **Online reputation management** — Manage Customer Reviews Proactively

## Sources

- [Macorva](https://macorva.com)
- [Macorva Platform](https://www.macorva.com/platform)
- [Macorva EX](https://www.macorva.com/products/ex)
- [Macorva CX](https://www.macorva.com/products/cx)
- [Macorva MX](https://www.macorva.com/products/mx)
- [Macorva PX](https://www.macorva.com/products/px)
- [Contact center experience solutions](https://www.macorva.com/customer-service)