{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/macorva-com","markdownUrl":"https://nowen.ai/agents/macorva-com.md","jsonUrl":"https://nowen.ai/agents/macorva-com.json","name":"Macorva","website":"https://macorva.com","location":"Houston, Texas","address":{"city":"Houston","state":"Texas"},"industry":"Enterprise Software.","deliveryModel":"software","marketCategories":{"primary":{"name":"Employee Engagement Software","url":"https://nowen.ai/category/employee-engagement-software"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-08T05:51:24.087Z","summary":"Macorva helps businesses turn employee, customer, patient, and manager feedback into actionable insights and improvements.","description":"Macorva provides user-friendly employee and customer experience solutions that help midmarket and enterprise businesses collect, analyze, and act on feedback. Its platform combines feedback tools, analytics, and artificial intelligence to generate targeted resources, action plans, and coaching that support employee engagement, performance, and customer satisfaction.","mission":"We empower businesses to understand and improve their employee and customer experiences through comprehensive, user-friendly feedback solutions.","directory":{"industryName":"Enterprise Software","agentCount":146,"indexable":true,"hubUrl":"https://nowen.ai/industry/enterprise-software"},"categoryDirectory":{"name":"Employee Engagement Software","agentCount":30,"indexable":true,"url":"https://nowen.ai/category/employee-engagement-software"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"products":[{"name":"Macorva Platform","anchor":"product-macorva-platform","type":"Platform","url":"https://www.macorva.com/platform","summary":"Turn experience feedback into actionable insights, personalized resources, and automated workflows that help improve engagement, satisfaction, and performance.","description":"Macorva is an AI-powered experience management platform for employee, customer, patient, and manager feedback. It combines surveys, feedback analytics, and Radiant AI to identify trends and generate personalized action plans, coaching, reports, and performance resources. The platform supports performance management and automates workflows across connected systems, while offering configurable dashboards, integrations, and enterprise security controls.","pricing":{},"features":[{"name":"Feedback collection and analytics","value":"Understand Experience Data","valueDescription":"Bring feedback together and analyze it to identify patterns, key drivers, and areas for improvement across employee, customer, patient, and manager experiences."},{"name":"Radiant AI insights","value":"Reveal Actionable Insights","valueDescription":"Use AI analysis to make sense of feedback, identify emerging patterns, and highlight issues and opportunities that can inform decisions."},{"name":"Personalized action planning and coaching","value":"Guide Personalized Improvement","valueDescription":"Give managers and employees tailored recommendations, coaching, and next steps based on specific feedback, needs, and development goals."},{"name":"Performance resource generation","value":"Create Performance Resources","valueDescription":"Generate performance materials from relevant data and manager insights, helping managers prepare reviews, goals, and development plans."},{"name":"Enterprise security and privacy","value":"Protect Sensitive Experience Data","valueDescription":"Safeguard data with security controls, encryption, monitoring, and compliance measures while keeping customer data out of AI model training."},{"name":"Omnichannel surveys","value":"Gather Feedback Across Channels","valueDescription":"Reach people through multiple survey and feedback channels to gather input across experience touchpoints."},{"name":"Automated reporting and delivery","value":"Deliver Insights Directly","valueDescription":"Send relevant summaries and reports to teams through email and collaboration channels, so people can access insights without searching dashboards."},{"name":"Workflow automation","value":"Automate Cross-System Workflows","valueDescription":"Move processes forward by routing requests and triggering actions across connected systems according to business rules."},{"name":"System integrations","value":"Connect Existing Business Systems","valueDescription":"Integrate with tools teams already use to exchange data and deliver insights or actions within existing workflows."},{"name":"Configurable dashboards and reporting","value":"Explore Data With Dashboards","valueDescription":"Create and use dashboards to review data, examine trends, and access insights in a format suited to organizational needs."},{"name":"Intuitive platform usability","value":"Use Experience Tools Easily","valueDescription":"Give managers and employees an accessible interface for finding information and using platform tools."}]},{"name":"Macorva EX","anchor":"product-macorva-ex","type":"Platform","url":"https://www.macorva.com/products/ex","summary":"Turns employee feedback into tailored insights and actions that help organizations strengthen engagement, retention, and performance.","description":"Macorva EX is an AI-powered employee experience platform that combines mobile-first surveys, 360-degree feedback, lifecycle surveys, analytics, and performance resources. Radiant AI analyzes employee feedback to identify trends and generate personalized action plans, coaching, and reports for managers and employees. The platform also supports employee recognition, engagement benchmarking, and integrations with HRIS systems to help organizations improve engagement, retention, and performance.","pricing":{},"features":[{"name":"Personalized AI action plans","value":"Turn Feedback Into Targeted Actions","valueDescription":"Personalized recommendations help managers and employees respond to feedback with specific next steps tailored to their teams and individual needs."},{"name":"Mobile-first employee surveys","value":"Collect Timely, Detailed Employee Feedback","valueDescription":"Mobile-friendly surveys and SMS notifications make it easier for employees to respond from their devices and on their own time. Tappable attributes and AI-assisted question generation help organizations gather relevant, descriptive feedback."},{"name":"AI feedback analytics","value":"Reveal Trends And Employee Sentiment","valueDescription":"AI analysis turns employee feedback into clear insights, helping teams see patterns across departments and identify areas that may need attention."},{"name":"Anonymous employee feedback","value":"Encourage Open, Candid Responses","valueDescription":"Anonymous responses give employees a way to share feedback openly, helping organizations gain a clearer understanding of employee experiences."},{"name":"360-degree feedback","value":"Build A Broader View Of Performance","valueDescription":"Streamlined review workflows make it easier to collect feedback from multiple perspectives, helping employees and managers understand strengths and areas for development."},{"name":"Employee lifecycle surveys","value":"Capture Feedback At Key Employee Moments","valueDescription":"Automated surveys gather feedback throughout the employee journey, helping organizations review high-impact programs and identify issues and opportunities related to employee experience and retention."},{"name":"AI coaching","value":"Guide Individual Growth And Skill Development","valueDescription":"On-demand guidance and tailored resources help managers and employees work on their development goals and respond to challenges surfaced by feedback."},{"name":"Employee recognition and retention insights","value":"Recognize Standouts And Identify Retention Risks","valueDescription":"Insights help managers identify employees to recognize, celebrate contributions, and take proactive steps to support employees who may be at risk of leaving."},{"name":"Engagement benchmarking","value":"Compare Engagement And Track Progress","valueDescription":"Question-level and global benchmarks help organizations understand how their results compare with other organizations and track progress over time."},{"name":"AI-powered performance reports","value":"Create Performance Materials In Less Time","valueDescription":"Automatically generated agendas, summaries, and reviews reduce the work required to prepare performance materials, giving managers more time for strategic actions."},{"name":"HRIS integrations","value":"Connect Employee Data With Existing HR Systems","valueDescription":"HRIS integrations help keep employee information synchronized and support survey workflows and reporting within existing systems."}],"marketCategories":[{"name":"Employee Engagement Software","url":"https://nowen.ai/category/employee-engagement-software"}]},{"name":"Macorva CX","anchor":"product-macorva-cx","type":"Platform","url":"https://www.macorva.com/products/cx","summary":"Turn customer feedback into timely actions and insights that help improve experiences, strengthen loyalty, and support customer-focused growth.","description":"Macorva CX is an AI-powered customer experience platform that collects feedback through mobile-first surveys, digital channels, IVR, social sources, and connected systems. Its Radiant AI technology analyzes feedback to reveal trends, root causes, and critical issues, then generates targeted response plans, reports, and communication scripts. Teams can use customizable no-code dashboards, real-time alerts, customer journey analytics, and integrations with CRM, ticketing, and other systems to act on feedback. The platform also connects customer feedback with frontline employee scorecards, coaching, and growth plans, and helps turn positive experiences into social reviews.","pricing":{},"features":[{"name":"Omnichannel feedback collection","value":"Capture Feedback Across Customer Touchpoints","valueDescription":"Bring feedback from surveys and other customer channels into one place to build a more complete view of customer experiences."},{"name":"AI feedback analysis","value":"Reveal Trends And Customer Pain Points","valueDescription":"Understand what is driving customer satisfaction or dissatisfaction and identify feedback that may need prompt attention."},{"name":"AI-generated response plans","value":"Turn Feedback Into Targeted Actions","valueDescription":"Give teams practical next steps and communication guidance based on customer feedback so they can respond and make improvements."},{"name":"No-code dashboards and reporting","value":"Explore Results With Custom Dashboards","valueDescription":"Build dashboards and reports around organizational needs to review trends, compare results, and understand customer feedback without coding."},{"name":"Customer-to-employee scorecards","value":"Connect Customer Feedback To Employee Growth","valueDescription":"Use customer feedback and agent scorecards to recognize performance, identify development needs, and guide personalized coaching and growth plans."},{"name":"AI survey creation","value":"Create Tailored Surveys With AI","valueDescription":"Generate relevant questions and customize survey design and flow for different customer experiences and segments."},{"name":"CRM and ticketing integrations","value":"Connect CX Data To Existing Systems","valueDescription":"Integrate customer experience data with CRM, ticketing, and other systems to support connected workflows and data management."},{"name":"Real-time alerts and notifications","value":"Notify Teams About Urgent Feedback","valueDescription":"Bring important customer feedback to teams quickly so they can prioritize follow-up and respond to issues."},{"name":"Customer journey analytics","value":"Track Experience Across The Customer Journey","valueDescription":"Monitor customer experience at different journey stages and use segmentation and benchmarking to identify strengths and improvement priorities."},{"name":"Frontline skill-based routing","value":"Match Customers With Skilled Agents","valueDescription":"Use employee skill profiles and customer issue information to route customers to agents equipped to assist."},{"name":"Social review follow-ups","value":"Encourage Customers To Share Social Reviews","valueDescription":"Follow up with customers after key interactions and help satisfied customers share their experiences through social reviews."},{"name":"Digital self-service guidance","value":"Guide Customers To Relevant Solutions","valueDescription":"Use identified pain points and tailored resources to help customers resolve common issues and navigate digital experiences."}]},{"name":"Macorva MX","anchor":"product-macorva-mx","type":"Platform","url":"https://www.macorva.com/products/mx","summary":"Automate performance management and give managers and employees personalized guidance to support growth, align goals, and make more time for high-impact work.","description":"Macorva MX is a manager experience platform that uses Radiant AI to automate performance management and support employee development. It generates performance reviews, OKRs, SMART goals, PIPs, and personalized development plans from employee data, feedback, and manager insights. The platform brings employee performance information and manager notes together, and provides 360-degree feedback, skills assessments, interactive coaching, and people analytics. It also supports leadership development and succession planning, and integrates with HRIS and LMS systems. By automating performance materials and administrative work, Macorva MX helps managers focus on employee growth and high-impact actions.","pricing":{},"features":[{"name":"AI-generated performance reviews","value":"Generate Data-Backed Review Drafts","valueDescription":"Automate the first draft of performance reviews using relevant employee information and manager insights, helping managers spend less time on paperwork and more time supporting their teams."},{"name":"Goal and objectives generation","value":"Align Goals With Employee And Company Needs","valueDescription":"Create tailored OKRs and SMART goals that connect employee development and abilities with organizational objectives."},{"name":"Interactive AI coaching","value":"Get Personalized Guidance In Real Time","valueDescription":"Support managers developing leadership skills and employees working through specific challenges with interactive AI coaching that responds to their input."},{"name":"Personalized development plans","value":"Create Tailored Plans For Employee Growth","valueDescription":"Give employees development plans and learning resources tailored to their needs, helping managers support skill-building and continuous improvement."},{"name":"360-degree feedback and skills assessments","value":"Assess Performance From Multiple Perspectives","valueDescription":"Bring together feedback and skills information to understand employee strengths, potential, and development needs, then use those insights to inform tailored goals."},{"name":"Centralized employee data and manager notes","value":"Access Performance Information In One Place","valueDescription":"Bring essential employee performance information and manager notes together so managers can find relevant details without juggling multiple systems."},{"name":"HRIS and LMS integrations","value":"Connect HR Systems And Learning Resources","valueDescription":"Sync employee information through HRIS integrations and incorporate existing LMS resources into AI recommendations and development plans."},{"name":"People analytics","value":"Track Trends And Measure Improvements","valueDescription":"Use accessible analytics to understand performance management initiatives, identify trends, and make informed adjustments."},{"name":"Succession planning","value":"Identify And Develop Future Leaders","valueDescription":"Support leadership planning by identifying potential leaders and providing targeted development to prepare them for future roles."},{"name":"Performance improvement plans","value":"Create Clear Steps For Improvement","valueDescription":"Generate tailored performance improvement plans that give employees and managers clear next steps based on relevant performance information."},{"name":"Manager and employee collaboration","value":"Track Progress And Share Updates","valueDescription":"Keep manager and employee notes, ideas, and progress updates accessible in a shared platform to support communication and collaboration."},{"name":"Customizable performance management workflows","value":"Adapt AI Materials To Your Processes","valueDescription":"Configure the platform and AI-generated materials to support the organization's specific performance management and employee development requirements."},{"name":"Performance document approvals and storage","value":"Manage And Store Performance Documents","valueDescription":"Route performance documents through an approval process and retain them in long-term storage."}]},{"name":"Macorva PX","anchor":"product-macorva-px","type":"Platform","url":"https://www.macorva.com/products/px","summary":"Turn patient feedback into actionable insights, stronger provider performance, faster service recovery, and improved patient satisfaction.","description":"Macorva PX is a patient experience platform that connects patient feedback to specific clinical encounters and caregivers through EMR integrations. Powered by Radiant AI, it analyzes feedback, identifies trends, and delivers clinician scorecards, coaching, performance reviews, and development plans. Healthcare teams can collect feedback across multiple channels, respond to urgent concerns, recognize staff, and use actionable insights to improve patient care and satisfaction.","pricing":{},"features":[{"name":"EMR-connected encounter feedback","value":"Connect Feedback To Clinical Encounters","valueDescription":"Give teams the clinical context behind patient feedback by linking responses to the relevant visit, clinician, or service line."},{"name":"AI patient feedback analysis","value":"Turn Feedback Into Actionable Insights","valueDescription":"Reveal patterns and specific improvement opportunities in patient feedback so teams can make informed changes to care and service."},{"name":"Automated clinician scorecards","value":"Deliver Personalized Provider Scorecards","valueDescription":"Help clinicians understand their performance with tailored feedback, benchmarks, and patient comments that support professional growth and self-correction."},{"name":"Personalized AI coaching","value":"Guide Staff With Personalized Coaching","valueDescription":"Give staff practical, on-demand guidance based on their feedback so they can refine patient interactions and support consistent care quality."},{"name":"AI-generated performance reviews and development plans","value":"Automate Reviews And Development Plans","valueDescription":"Reduce manual review work with drafts grounded in feedback and performance data. The site says this automation can save managers over 100 hours a year and supports fair, consistent evaluations."},{"name":"Real-time service recovery alerts","value":"Route Urgent Feedback For Fast Action","valueDescription":"Help the right people address patient concerns promptly and support service recovery before issues escalate."},{"name":"Multi-channel patient feedback collection","value":"Reach Patients Across Multiple Channels","valueDescription":"Offer patients multiple ways to share feedback and build a more complete, representative view of their experiences."},{"name":"Tappable attribute surveys","value":"Capture The Why Behind Patient Scores","valueDescription":"Make it easy for patients to identify what shaped their experience, giving healthcare teams more specific feedback to act on."},{"name":"Targeted reporting and categorization","value":"Direct Insights To The Right Teams","valueDescription":"Make relevant patient feedback easier to act on by delivering categorized insights to the individuals and teams positioned to respond."},{"name":"Patient satisfaction dashboards and metrics","value":"Monitor Patient Satisfaction And HCAHPS","valueDescription":"Track patient experience measures and use AI-identified needs to guide targeted improvements in satisfaction and HCAHPS and CAHPS performance."},{"name":"HIPAA-compliant data handling","value":"Protect Sensitive Patient Information","valueDescription":"Support the handling of patient information with HIPAA-compliant practices and a SOC 2-certified platform."},{"name":"Patient reputation management","value":"Turn Patient Praise Into Public Reviews","valueDescription":"Make it easier to invite satisfied patients to post reviews, converting positive feedback into public recognition without manual outreach."},{"name":"Radiant Display staff recognition","value":"Recognize Staff With Patient Praise","valueDescription":"Share authentic patient comments with staff during their workday to highlight their positive impact and support a culture of appreciation."},{"name":"Unified patient and employee experience insights","value":"Connect Staff Engagement With Patient Experience","valueDescription":"Give healthcare organizations a broader view of experience data, helping them examine how staff engagement and patient satisfaction relate to one another."}]},{"name":"Contact center experience solutions","anchor":"product-contact-center-experience-solutions","type":"Solution","url":"https://www.macorva.com/customer-service","summary":"Turn customer interactions into actionable insights that help teams improve service quality, coach agents, and make smarter routing and workforce decisions.","description":"Macorva’s contact center experience solutions use AI to analyze customer interactions and feedback, turning them into real-time insights and live agent skill profiles. The platform supports automated quality assurance, personalized coaching, skills-based routing, competency-based scheduling, and AI deployment decisions. It connects feedback across channels and delivers reports, alerts, and response plans to operational teams so they can address issues and improve service.","pricing":{},"features":[{"name":"Automated quality assurance","value":"Evaluate Every Interaction Consistently","valueDescription":"Apply configured organizational standards across all interactions to give teams a complete, consistent view of quality, compliance, and performance."},{"name":"Interaction transcription and analysis","value":"Reveal Sentiment And Performance Patterns","valueDescription":"Surface customer sentiment, interaction details, and performance signals across calls and other conversations to help teams understand service experiences at scale."},{"name":"Live agent skills intelligence","value":"Map Agent Skills From Real Interactions","valueDescription":"Give contact center leaders current, interaction-based visibility into agent strengths and skill gaps to inform coaching, routing, and workforce decisions."},{"name":"Skills-based routing","value":"Match Customers With The Right Agent","valueDescription":"Route customers to agents with demonstrated expertise on their specific topics, supporting more precise service and issue resolution."},{"name":"Real-time insights and alerts","value":"Respond To Critical Issues Faster","valueDescription":"Notify the appropriate teams when important events or feedback arise so they can respond promptly and address customer or operational concerns."},{"name":"Personalized agent coaching","value":"Coach Agents With Personalized Insights","valueDescription":"Use individual performance and customer feedback to guide targeted coaching and help agents develop relevant skills."},{"name":"Multichannel feedback integration","value":"Unify Feedback Across Customer Channels","valueDescription":"Bring interaction and feedback data from multiple channels together to provide teams with a broader view of customer experiences and agent performance."},{"name":"Competency-based scheduling","value":"Schedule Teams Around Proven Skills","valueDescription":"Help planners identify whether the right competencies are available for expected caller needs and where additional training may be required."},{"name":"AI deployment and handoff insights","value":"Compare Bots And Route Complex Issues","valueDescription":"Assess where conversational AI performs effectively and direct unresolved complex interactions to an appropriately skilled live agent."},{"name":"AI-generated communication plans and scripts","value":"Guide Consistent Customer Communication","valueDescription":"Provide agents with AI-generated response guidance and scripts to support clear, consistent communication with customers."},{"name":"Operational reporting and integrations","value":"Deliver Insights Into Existing Workflows","valueDescription":"Share reports, scorecards, and updates through familiar communication tools so operational teams can access relevant insights and act on them."},{"name":"Customer feedback issue detection","value":"Identify Feedback Requiring Attention","valueDescription":"Find important customer concerns and emerging patterns in feedback so teams can prioritize follow-up and focus improvement efforts."},{"name":"Custom dashboards and metrics","value":"Track Metrics That Fit Your Operations","valueDescription":"Configure dashboards and call measures around organizational priorities, quality criteria, and specific communication or compliance requirements."},{"name":"Online reputation management","value":"Manage Customer Reviews Proactively","valueDescription":"Use customer feedback and AI-assisted review tools to monitor reputation and support timely attention to customer concerns."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://macorva.com","text":"Macorva"},{"url":"https://www.macorva.com/platform","text":"Macorva Platform"},{"url":"https://www.macorva.com/products/ex","text":"Macorva EX"},{"url":"https://www.macorva.com/products/cx","text":"Macorva CX"},{"url":"https://www.macorva.com/products/mx","text":"Macorva MX"},{"url":"https://www.macorva.com/products/px","text":"Macorva PX"},{"url":"https://www.macorva.com/customer-service","text":"Contact center experience solutions"}]}