Laserfiche

Centralize and secure content, automate processes, and make information easier to capture, manage, and use across teams.

Find customizable workflows, forms and integrations to launch business processes and connect Laserfiche with enterprise applications.

Access technical support and learning resources, with faster expert response and additional assistance available through Premium support.

Build practical Laserfiche skills at an individual pace and support team onboarding, certification preparation and ongoing learning.

Centralize, organize, search and secure organizational documents with version control, metadata, permissions and integrations with business applications.

Products: Laserfiche Platform

Design, execute, and monitor multi-party business processes using structured workflows, conditional logic, approvals, system integrations, and performance tracking.

Products: Laserfiche Platform

Capture, extract, validate, and route structured and unstructured document data to automate downstream workflows and reduce manual handling.

Products: Laserfiche Platform

Control records throughout their lifecycle through retention schedules, archiving, disposition, legal holds, audit trails and policies protecting sensitive information.

Products: Laserfiche Platform

Laserfiche Platform

Laserfiche is an enterprise content management and process automation platform that brings document and records management, AI, data capture, workflows, governance and integrations together. It helps organizations centralize and secure content, automate everyday processes, extract information from documents and support informed decisions. Capabilities include AI-powered document intelligence and agents, low-code process automation, records lifecycle management, data capture, and connections to business applications. The platform is delivered primarily as SaaS through Laserfiche Cloud, with self-hosted options, including Laserfiche 12. Laserfiche 12 adds self-hosted document management, mobile forms and task management, repository field formulas, system administration tools, process testing and tools to support migration to Laserfiche Cloud.

• Automate And Review Content Tasks
  Delegate routine content work to AI Agents, review proposed changes before they are made, and track Agent activity while keeping actions within existing permissions and governance policies.
• Manage Records Through Their Lifecycle
  Apply and track retention requirements, support timely archiving or disposition, and manage records for legal and other requests.
• Find Information With Natural-Language Questions
  Search repository documents and folders by asking natural-language questions, helping teams locate relevant information faster.
• Extract And Classify Document Data
  Capture key details from varied documents and organize incoming content with metadata, tags, classifications and templates, reducing manual data entry and organization.
• Capture And Process Information Accurately
  Collect and extract information from documents and applications, including varied layouts, handwriting, visual marks and tables. No-code forms support data collection, while automated processing can reduce manual entry and errors.
• Centralize And Manage Documents And Records
  Give teams a shared repository to organize, search, access and manage documents and records, with version history and activity tracking to support collaboration and oversight.
• Automate Document Workflows
  Route documents and captured information through review, approval, processing and archiving steps to reduce manual work and keep business processes moving.
• Build Workflows Without Coding
  Create and launch workflows with visual tools, connecting people, tasks and systems without programming.
• Enforce Policies And Protect Information
  Apply retention and access rules, safeguard sensitive content, and track activity to support records compliance, internal reviews and audits.
• Identify And Protect Sensitive Information
  Detect sensitive content and apply tags or access controls to help protect information under organizational governance policies.
• Connect Applications And Workflows
  Move information between Laserfiche and business systems, reduce duplicate data entry, and trigger workflow activities across connected applications.
• Manage Documents In A Self-Hosted Environment
  Use document management and intelligent data capture capabilities in a self-hosted deployment.
• Create Document Summaries Quickly
  Turn repository content into summaries, meeting summaries or executive briefs to help teams review information faster while respecting access controls and redactions.
• Track Progress And Find Bottlenecks
  Monitor process progress and identify bottlenecks, giving teams information to improve operations.
• Standardize Process Execution
  Run processes consistently across the organization to reduce errors and support compliance.
• Preserve Records For Legal Response
  Find and preserve relevant records, then export them with audit trails to support eDiscovery and legal response.
• Start Processes With Customizable Templates
  Use prebuilt workflows and forms as a starting point, then customize them to launch processes and business solutions.
• Monitor System Details In One Place
  Review server connections, system metrics, logs, support details and pending updates in one centralized administration interface.
• Integrate Your LLM Into Workflows
  Connect an organization's own LLM directly to a Workflow activity to support automation of complex or undefined processes.
• Choose And Transition Between Deployment Options
  Select SaaS or self-hosted deployment and use migration tools to transfer data, maintain work continuity, and move workflows and processes to Laserfiche Cloud.
• Identify Content For Review
  Surface potentially redundant or outdated information and receive suggestions for archiving or deletion, helping users decide what content needs attention.
• Keep Policies Current And Controlled
  Track versions, receive expiration notices and restrict access as internal policies and procedures are updated.
• Fulfill And Track Records Requests
  Share requested records securely and track access, helping teams manage requests and provide visibility into how content is used.
• Submit Forms And Manage Tasks On The Go
  Use the mobile app to submit forms, enter data, initiate processes, and view or manage tasks from anywhere.
• Apply Logic To Repository Fields
  Perform calculations, manipulate strings and apply logic within repository fields, including fields populated with Smart Fields data.
• Design Metadata And Test Processes
  Design repository metadata templates and test or troubleshoot processes and systems.

Laserfiche Solution Marketplace

The Laserfiche Solution Marketplace provides a library of prebuilt, customizable workflows, forms, process templates and integrations. Offerings are contributed by Laserfiche, its partners and the community, and help organizations get started with business processes and connect Laserfiche with enterprise applications.

• Jumpstart Business Processes
  Use customizable workflows and forms to get started with business processes rather than starting from scratch. The marketplace includes examples for contract management, human resources and IT.
• Connect Enterprise Applications
  Find integrations for connecting Laserfiche with business applications and systems, helping information and workflows move across platforms.
• Explore Community Contributions
  Discover solutions contributed by Laserfiche, partners and the community, and connect with peers and technology partners through the marketplace.

Laserfiche Support Plans

Laserfiche Support Plans provide technical support options and professional service packages for on-premises and cloud systems. Customers can choose Basic or Premium support; every new Laserfiche customer receives the Basic plan, while Premium offers quicker access to Laserfiche experts and additional support benefits. The plans are intended to help lower total cost of ownership and grow the value of an organization’s Laserfiche investment. Consulting is also available for technical, business process and project-based needs.

• Get Faster Responses From Experts
  Choose the response time that fits your support needs: within 24 business hours with Basic or within four business hours with Premium.
• Access Technical Support Online
  Use the Laserfiche Support Site and Laserfiche Answers discussion forums for online technical support at any time.
• Escalate Urgent Support Cases Faster
  Use Premium support's fast-track escalation for urgent support cases.
• Get The Latest Product Updates
  Access new product versions and updates as they become available.
• Chat Directly With Laserfiche
  Give authorized contacts a direct chat channel to Laserfiche through Premium support.
• Build Skills With Online Resources
  Use videos, guides and other interactive learning materials to build knowledge and adopt best practices.
• Learn From The Laserfiche Community
  Connect with the global Laserfiche community for tips, tricks and best-practice advice.
• Learn Through Expert-Led Webinars
  Attend interactive webinars led by Laserfiche experts on products, trends and other topics.

Aspire Learning Platform

Laserfiche Aspire is a learning platform offering hundreds of self-paced educational resources, including interactive eLearning courses, videos, guides, learning tracks and certification content. Learners can explore curated resources by product area, role or goal, build skills for common Laserfiche tasks, and keep a personal transcript of completed courses, assessments, badges and certificates. Aspire also supports team onboarding, role-based training, certification preparation and continuous product learning.

• Learn At Your Own Pace
  Learners can fit Laserfiche education around their schedules by starting, pausing and returning to self-paced resources as needed.
• Follow Structured Learning Paths
  Learners can follow organized content relevant to their product area, role or goal, including beginner-friendly tracks and topic-specific curricula.
• Build Skills For Common Tasks
  Learning resources help users develop practical skills for common Laserfiche work, from document management to process automation.
• Prepare For Laserfiche Certification
  Certification content and courses help learners develop product-specific expertise and prepare to pursue Laserfiche certifications.
• Support Consistent Team Learning
  Teams can use Aspire resources to build shared Laserfiche knowledge through new-user onboarding, role-based training, certification preparation and ongoing product learning.
• Track Completed Learning
  Learners can refer to a personal transcript that records their completed courses and assessments, as well as badges and certificates.