Global Telecom Solutions (GTS)

Choose best-fit technology with unbiased guidance, coordinated provider support, and help managing solutions and costs.

Assess risk, protect systems and users, detect threats, and respond with vendor-agnostic cybersecurity solutions.

Optimize performance, reduce costs, and gain predictive network insights with AI solutions sourced through GTS.

Find suitable connectivity options, manage network changes, and monitor circuits across locations.

Modernize networks with capabilities designed to reduce costs, increase flexibility, and support business application traffic.

Access worldwide colocation and flexible cloud options to support growth, compliance needs, and business continuity.

Connect devices and people to gain real-time insights, improve efficiency, and support timely, automated equipment maintenance.

Gain visibility and control over IT and telecom spending while identifying savings, credits, and opportunities to reduce waste.

Simplify SaaS billing and licensing, adjust licenses to changing needs, and reduce costs through license right-sizing.

Protect physical and digital environments with surveillance, monitoring, access controls, and threat detection.

Bring voice, video, messaging, and meetings together, with mobile access and traditional or hosted telephony options.

Improve customer experiences with scalable contact center solutions and interactions across multiple channels.

Simplify multi-location telecom management, consolidate billing, gain network insights, and reduce telecommunications costs.

Vendor-agnostic technology solutions consulting and support

GTS provides vendor-agnostic consulting and support to help businesses and technology partners navigate technology decisions. Its experts develop personalized strategies, select and combine best-fit solutions from a broad provider network, and assist with carrier negotiations and contract details. Support includes lifecycle project management, help across providers, and partner enablement. GTS also offers invoice and contract reviews, expense audits, and ongoing cost optimization.

Category: IT Consulting

• Choose Best-Fit Technology
  Receive guidance focused on your organization’s needs and goals, without being pushed toward a single provider.
• Align Technology With Goals
  Plan technology around your specific needs and business goals with guidance from GTS experts.
• Get Support Across Providers
  Access support for telecom needs without being limited to a particular provider, with calls answered live within 30 seconds.
• Combine Services Into Solutions
  Bring together suitable services from multiple providers into a technology strategy designed to address business challenges.
• Select And Negotiate Providers
  Explore solutions from a broad provider network and get assistance with carrier negotiations and contract details.
• Identify And Reduce Technology Costs
  Review invoices, contracts, and expenses to identify waste, prevent overspending, and pursue better long-term pricing.
• Manage Projects Across The Lifecycle
  Get project management throughout solution delivery and ongoing lifecycle support to help save time and improve efficiency.
• Build Partner Solution Expertise
  Develop the knowledge and support needed to sell, design, deliver, and support technology solutions for clients.

Cybersecurity

GTS connects partners and businesses with cybersecurity suppliers offering evaluations, network monitoring, data and device protection, remediation, and compliance services. The portfolio includes malware, ransomware, and phishing protection; vulnerability and penetration testing; endpoint and edge protection; security for home networks and remote employees; employee security training; 24/7/365 live monitoring; compliance testing; and VPN solutions. GTS helps partners assess risk, select appropriate solutions, and deliver ongoing protection.

• Detect Threats Around The Clock
  24/7/365 live monitoring and network monitoring help identify threats and malicious activity.
• Select Best-Fit Security Solutions
  Partners can receive guidance on assessing risk and choosing solutions from multiple providers.
• Protect Against Common Cyberattacks
  Access cybersecurity services addressing malware, ransomware, and phishing.
• Protect Data And Devices
  Choose services for protecting data, devices, endpoints, and edge environments.
• Assess Security Risks
  Use cybersecurity evaluations and risk assessment to inform the selection of solutions suited to business needs.
• Test Security Vulnerabilities
  Use vulnerability and penetration testing services to examine security weaknesses.
• Remediate Malicious Attacks
  Access remediation services intended to address malicious attacks.
• Secure Remote Work Environments
  Access cybersecurity solutions focused on protecting home networks and remote employees.
• Train Employees In Security
  Provide employees with security training through the cybersecurity services available in the portfolio.
• Test Compliance Requirements
  Access compliance testing and related cybersecurity compliance services from suppliers.
• Access VPN Solutions
  Choose VPN solutions from the cybersecurity offerings available through GTS.

Artificial intelligence

GTS connects partners with artificial intelligence solutions intended to optimize performance, reduce costs, and provide predictive network insights. Solution areas include data and platform foundations, trust, security and governance, custom engineering and bespoke builds, and automation and interaction. Applications described by GTS include contact-center analytics, automated quality assurance and agent scoring, seasonal staffing forecasts, and real-time dialing optimization.

Category: AI Consulting

• Automate Tasks And Enable Interactions
  Explore AI solutions for automation and interaction, including automation of contact-center quality assurance and agent scoring.
• Reduce Costs
  Use AI solutions intended to cut costs.
• Optimize Performance
  Apply AI solutions intended to optimize performance.
• Gain Predictive Network Insights
  Use AI to gain predictive insights into network performance.
• Address AI Trust And Governance
  Access solution areas focused on trust, security, and governance for artificial intelligence.
• Build Bespoke Solutions
  Access custom engineering and bespoke builds as part of GTS’s AI solution areas.
• Establish Data And Platform Foundations
  Access solutions focused on the data and platform foundations of artificial intelligence.
• Forecast Seasonal Staffing Needs
  Use AI-driven forecasting to plan for seasonal staffing spikes, as described in a GTS case study.
• Analyze Leads In Real Time
  Access AI analytics with real-time lead-level insights through a contact-center solution offered by a GTS partner.
• Optimize Number Selection For Calls
  Use AI-powered real-time dialing optimization to select a high-performing number for each call.
• Automate Manual Quality Assurance
  Use AI to automate manual quality assurance, as described in a GTS contact-center case study.
• Automate Agent Scoring
  Use AI for agent scoring in a contact center, as described in a GTS case study.

Connectivity

GTS helps businesses identify connectivity options and provides service and project management, including moves, adds, and changes. Options include broadband and coax, satellite and wireless connectivity, dedicated and dark fiber, MPLS, 4G/5G/LTE, remote Wi-Fi prioritization, and direct routes to AWS and Azure. GTS also provides complimentary circuit monitoring. For multi-location networks, GTS can help source solutions with bandwidth flexibility, service level agreements, and portal-based location changes.

• Find Suitable Network Options
  Explore wired, fiber, wireless, satellite, and mobile connectivity choices to find a solution suited to business needs.
• Manage Network Changes
  Manage connectivity needs and network updates, including moves, adds, and changes.
• Monitor Network Circuits
  Complimentary circuit monitoring gives GTS clients visibility into their circuits.
• Connect Multiple Business Locations
  GTS explored rural connectivity options and helped select a solution for a utility’s new and existing locations.
• Adjust Bandwidth As Needed
  A multi-location utility deployment allowed bandwidth adjustments as needed, including bursting capability.
• Support Network Performance And Reliability
  A service level agreement in the utility connectivity case study provided assurance regarding network performance and reliability.
• Connect Directly To Cloud Services
  Direct routes to AWS and Azure provide businesses with connectivity options for these cloud services.
• Manage Location Changes Through A Portal
  The utility customer could make changes and add locations through a portal during the agreement term, with clear cost information.
• Prioritize Remote Wi-Fi
  Access remote Wi-Fi prioritization as part of GTS’s connectivity options.

SD-WAN

GTS connects clients with SD-WAN provider solutions to modernize networks. Listed capabilities include bandwidth aggregation, network visibility, intelligent routing, business application prioritization, automatic failover, and firewall or security add-ons. Some providers offer proof-of-concept trials before commitment and simple setup solutions that sit outside the firewall.

• Route Traffic Intelligently
  Use intelligent routing to help modernize the network while supporting cost reduction and increased flexibility.
• Aggregate Network Bandwidth
  Combine bandwidth as part of an SD-WAN solution.
• Prioritize Business Applications
  Prioritize business application traffic as part of the network solution.
• Enable Automatic Failover
  Use automatic failover capabilities within the SD-WAN solution.
• Gain Network Visibility
  Access network visibility through SD-WAN capabilities.
• Add Firewall And Security
  Extend an SD-WAN solution with firewall or security add-ons offered by providers.
• Evaluate Before Committing
  Request a proof of concept from many SD-WAN carriers before making a commitment.
• Reduce Network Costs
  Intelligent routing is presented as a capability that can help reduce network costs.
• Increase Network Flexibility
  Intelligent routing is presented as a capability that can help increase network flexibility.
• Consider An MPLS Alternative
  Explore SD-WAN as an alternative to MPLS.
• Set Up Outside The Firewall
  Some SD-WAN providers offer simple setup solutions positioned outside the firewall.

Colocation and cloud services

GTS helps clients source colocation space worldwide and accommodate compliance requirements. Its colocation and cloud solutions include cloud storage, public and private cloud options, backup, disaster recovery, redundancy, and business continuity. The offering includes hybrid and multi-cloud solutions, with some colocation providers able to provide single-source connectivity to cloud services such as Salesforce, Azure, and AWS.

• Find Colocation Space Worldwide
  GTS helps clients find colocation space worldwide, expanding their options for facility locations.
• Accommodate Compliance Requirements
  Colocation options can be matched to clients’ compliance requirements.
• Scale With Hybrid And Multi-Cloud Options
  Hybrid and multi-cloud solutions give clients options designed to support business growth.
• Connect To Multiple Cloud Services
  Some colocation providers can provide single-source connectivity to multiple cloud services, including Salesforce, Azure, and AWS.
• Plan For Disaster Recovery
  Clients can include disaster recovery options in their colocation and cloud service solution.
• Support Business Continuity
  Clients can consider business continuity options as part of their colocation and cloud solution.
• Choose Public Or Private Cloud
  Clients can consider public or private cloud options as part of their solution.
• Access AWS, Azure, And Google Cloud
  The service offering includes cloud options from AWS, Azure, and Google Cloud.
• Add Backup Options
  Clients can include backup options in their colocation and cloud service solution.
• Add Redundancy Options
  Clients can consider redundancy as part of their colocation and cloud solution.
• Access Cloud Storage Options
  Clients can consider cloud storage as part of their cloud and colocation solution.

IoT & Mobility

GTS connects clients with IoT and mobility solutions that link devices, systems, and people to support real-time insights and efficiency. Sensors, cameras, and data analytics can monitor equipment conditions, identify warning signs, deliver alerts, and automatically trigger maintenance processes. The portfolio includes temperature controls, sensors, asset tracking, mobile device management, proactive mobile optimization, and mobile security.

• Identify Equipment Problems Earlier
  Use sensor, camera, and data analytics information to identify potential equipment failures before they occur.
• Trigger Maintenance Automatically
  Automatically initiate appropriate maintenance processes in response to sensor and device data.
• Connect Devices And People
  Connect devices, systems, and people to support real-time insights and operational efficiency.
• Monitor Conditions In Real Time
  Use streaming sensor and device data to assess current conditions and recognize warning signs.
• Receive Timely Condition Alerts
  Receive alerts based on sensor and device data to respond to changing conditions and warning signs.
• Manage Mobile Devices
  Access mobile device management solutions through GTS’s IoT and mobility portfolio.
• Protect Mobile Devices
  Access mobile security solutions through GTS’s IoT and mobility portfolio.
• Manage Temperature With Sensors
  Access temperature controls and sensors as part of the IoT and mobility portfolio.
• Track Business Assets
  Use asset tracking solutions available through GTS’s IoT and mobility portfolio.
• Optimize Mobile Services Proactively
  Use proactive mobile optimization solutions available through GTS’s IoT and mobility portfolio.

Expense Management

GTS helps organizations manage IT and telecom spending through expense audits, cost and mobility management, budget-versus-spend tracking, reporting, and reviews of invoices, bills, contracts, and renewals. Telecom expense management solutions can integrate with financial software. Audits and ongoing optimization can identify savings and credits, help eliminate waste and prevent overspending, and support better long-term pricing.

• Optimize Ongoing Expenses
  Use ongoing optimization to address waste and overspending and pursue better long-term pricing.
• Review Multiple Vendor Invoices
  Examine invoices and bills from multiple vendors to support expense management and spending oversight.
• Audit Inventory And Expenses
  Use inventory and expense auditing to review telecom resources and spending.
• Compare Budgets With Spending
  Compare budgets with actual spending and use reporting to gain visibility into expenses.
• Identify Savings And Credits
  Identify savings and credits through telecom expense management, which the website notes can help the software pay for itself.
• Review Contracts And Renewals
  Review contract details and renewal terms alongside other expense management activities.
• Manage Costs And Mobility
  Address cost management and mobility management within the organization’s expense management program.
• Connect With Financial Software
  Integrate a telecom expense management solution directly with the organization’s financial software.

Software-as-a-Service (SaaS)

GTS helps businesses access SaaS and related services, including Microsoft 365 licensing, webcasting and webinar licenses, remote IT and desktop support, and video conferencing. Its SaaS solutions include secure, scalable cloud applications tailored to business needs. In one customer example, a provider consolidated multiple monthly bills into one invoice and moved the customer to a month-to-month consumption model, allowing licenses to be scaled up or down and right-sized for savings.

• Adjust Licenses As Needed
  Scale licenses up or down at any time using a month-to-month consumption model.
• Consolidate Monthly Bills
  Replace multiple monthly bills with one invoice, simplifying billing and reducing time spent on reconciliation.
• Right-Size Licenses
  Align license quantities with customer needs; the described customer saved thousands of dollars per month after right-sizing.
• Deploy Secure Cloud Applications
  Access cloud applications described as secure and tailored to business needs.
• Scale Cloud Applications
  Use scalable cloud applications suited to business needs.
• Access Microsoft 365 Licensing
  Obtain Microsoft 365 licensing through GTS’s SaaS offerings.
• Access Webcasting And Webinar Licenses
  Obtain licenses for webcasting and webinars through GTS’s SaaS offerings.
• Access Remote IT And Desktop Support
  Use remote IT and desktop support services listed in the SaaS portfolio.
• Enable Video Conferencing
  Access video conferencing through GTS’s SaaS offerings.

Security & Access Control

GTS connects clients with security and access control solutions for physical and digital environments. The portfolio includes video surveillance, 24/7/365 cloud monitoring, access control, mass notifications, mobile duress, thermal imaging, fire alarms, visitor management, active shooter and threat detection, wandering patient and infant protection, building automation systems, and facial recognition. Monitoring services can help intervene in crimes in progress, improve police response times, and lower fees from false alarms.

• Monitor Security Around The Clock
  24/7/365 cloud monitoring provides continuous coverage and can help intervene in crimes, improve police response times, and reduce false-alarm fees.
• Detect Active Shooter And Other Threats
  Active shooter and threat detection capabilities are included to help safeguard physical and digital environments.
• Monitor Environments Visually
  Video surveillance provides a visual component of the security solutions available through GTS.
• Control Access To Environments
  Access control solutions provide a way to manage access as part of a broader security offering.
• Support Intervention In Crimes
  Monitoring services can help intervene in crimes in progress.
• Improve Police Response Times
  Monitoring services can enhance police response times, according to the product page.
• Send Notifications At Scale
  Mass notification capabilities let organizations communicate with groups as part of their security offering.
• Request Help From Mobile Devices
  Mobile duress capabilities provide a mobile option within the security and access control portfolio.
• Add Fire Alarm Capabilities
  Fire alarm solutions are available as part of the broader security and access control portfolio.
• Manage Visitor Access
  Visitor management capabilities support visitor management within a security environment.
• Protect Patients And Infants
  Wandering patient and infant protection is available as part of the security and access control offering.
• Use Facial Recognition
  Facial recognition is available as part of the broader security and access control offering.
• Lower False Alarm Fees
  Monitoring services can help lower fees associated with false alarms.
• Use Thermal Imaging For Security
  Thermal imaging adds an imaging capability to the security solutions available through GTS.
• Automate Building Systems
  Building automation systems are included among the security and access control solutions available through GTS.

UCaaS, hosted PBX, and traditional voice

GTS connects customers with UCaaS, hosted PBX, and traditional voice solutions. UCaaS is a cloud-based platform that brings voice, video, chat, text, email, and screen sharing together. Most UCaaS solutions include a mobile application or softphone and can integrate with business applications such as email and CRM systems. The portfolio includes traditional phone lines, hosted or on-premises PBX, messaging and group chat, quality management, analytics and dashboards, auto-attendant, visual voicemail, call recording, and virtual meetings.

• Unify Communication Channels
  Bring multiple ways of communicating together on one cloud-based platform.
• Choose Flexible Telephony Options
  Select from traditional phone lines and hosted or on-premises PBX solutions.
• Communicate Without A Desk Phone
  Use a mobile application or softphone to communicate without relying on a desk phone.
• Connect Communications With Business Apps
  Integrate communications with business applications such as email and CRM systems.
• Support Team Messaging
  Use messaging and group chat as part of the communications solution.
• Manage Calls And Voicemail
  Use auto-attendant, visual voicemail, and call recording features.
• Review Quality And Performance
  Use quality management tools, analytics, and dashboards to review communications.
• Hold Virtual Meetings
  Support virtual meetings as part of the communications offering.

Call Center (CCaaS)

GTS helps businesses find contact center solutions suited to their needs, from small shops to large enterprises. Its CCaaS offerings cover customer support, help desk, remote workers, automated call distribution, customer feedback management, performance management, and real-time and historical reporting. Solutions can support interactions across chat, SMS, and voice. Provider partnerships also bring AI-enabled outbound contact center capabilities, lead management, intelligent routing, compliance tools, integrations, analytics, quality management, and seasonal staffing capabilities.

• Handle Interactions Across Channels
  Support customer interactions across chat, SMS, and voice rather than limiting engagement to voice-only channels.
• Distribute Calls Automatically
  Use automated call distribution as part of a contact center solution to direct incoming calls.
• Automate Quality Reviews And Scoring
  Apply AI to automate manual quality assurance and agent scoring, replacing spreadsheet-based review processes.
• Route Calls Intelligently
  Direct calls through intelligent routing alongside automated lead management capabilities.
• Support Customer Service Operations
  Address help desk and customer support needs with contact center solutions selected for the organization.
• Review Contact Center Performance
  Use real-time and historical reporting, including queue callback analytics, to review contact center activity.
• Forecast Seasonal Staffing Needs
  Use accurate forecasting to plan for seasonal increases in staffing needs.
• Retain Call Recordings Long Term
  Support long-term retention needs with unlimited recording storage; a case study customer required recordings to be retained for seven or more years.
• Optimize Outbound Call Selection
  Use automated number procurement, dynamic health scoring, and real-time dialing optimization to select a high-performing number for each call.
• Reveal Real-Time Lead Insights
  Use AI data analytics to access real-time insights at the lead level.
• Support Outbound Calling Compliance
  Use tools that include TCPA, DNC, and RND scrubbing as well as STIR/SHAKEN authentication.
• Manage Contact Center Performance
  Include performance management capabilities as part of the contact center solution.
• Manage Customer Feedback
  Use customer feedback management capabilities to incorporate feedback into contact center operations.
• Connect Contact Center Systems
  Use open APIs and integrations with Salesforce, HubSpot, Zoho, and other systems.
• Address Seasonal Scale And Cost Needs
  Select a solution designed to address seasonal changes in contact center scale and concerns about unpredictable costs.
• Support Remote Contact Center Teams
  Choose contact center solutions that include support for remote workers.

Telco aggregators

GTS connects clients with telecom aggregators to simplify management of complex, multi-location telecommunications networks and services across multiple carriers. Aggregator solutions can consolidate services into one monthly invoice, provide management tools and usage or performance insights, and serve as a single point of contact. In one customer example covering 89 U.S. locations, the solution reduced monthly telecommunications costs by 20%.

• Consolidate Telecom Services Into One Monthly Invoice
  One monthly invoice consolidates billing for services across the organization, simplifying complex telecommunications expense management.
• Reduce Monthly Telecommunications Costs
  A customer using the solution across 89 U.S. locations saved 20% per month on telecommunications costs.
• Manage Telecom Services Through One Portal
  A centralized portal and management tools help organizations oversee telecom services and spend across multiple locations.
• Manage Services Across Multiple Carriers
  The aggregator helps customers manage services involving multiple carriers through a consolidated solution.
• Coordinate Telecom Services Through One Contact
  A single point of contact simplifies communication and coordination for telecom services across multiple carriers.
• Gain Telecom Usage And Performance Insights
  Usage and performance information helps customers analyze their network and better understand its challenges and potential solutions.