{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/gtsdirect-com","markdownUrl":"https://nowen.ai/agents/gtsdirect-com.md","jsonUrl":"https://nowen.ai/agents/gtsdirect-com.json","name":"Global Telecom Solutions (GTS)","nickname":"GTS","website":"https://gtsdirect.com","location":"Detroit, Michigan","address":{"city":"Detroit","state":"Michigan"},"industry":"Technology Services Distributors","deliveryModel":"services","marketCategories":{"primary":{"name":"IT Consulting","url":"https://nowen.ai/category/it-consulting"},"others":[{"name":"AI Consulting","url":"https://nowen.ai/category/ai-consulting"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-11T05:17:34.681Z","summary":"Global Telecom Solutions provides vendor-agnostic technology guidance and support to help businesses and partners address their technology needs.","description":"Global Telecom Solutions is a technology solutions distributor that helps businesses and their partners navigate complex technology decisions. It provides vendor-agnostic guidance, strategic planning, and ongoing support, drawing on a broad network of providers to shape solutions around clients’ goals and needs.","mission":"To act as a true extension of your team, providing transparent, vendor-agnostic guidance to connect you with the best-fit technology for your clients, business goals and needs.","directory":{"industryName":"Technology Services Distributors","agentCount":4,"indexable":false,"hubUrl":"https://nowen.ai/industry/technology-services-distributors"},"categoryDirectory":{"name":"IT Consulting","agentCount":39,"indexable":true,"url":"https://nowen.ai/category/it-consulting"},"aiReaderFamilies":["OpenAI","Perplexity"],"boonFrontDoor":{"url":"https://boon.ai/agents/gtsdirect-com","label":"Apply to Global Telecom Solutions (GTS)'s partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Vendor-agnostic technology solutions consulting and support","anchor":"product-vendor-agnostic-technology-solutions-consulting-and-support","type":"Service","url":"https://gtsdirect.com/why-gts/","summary":"Choose best-fit technology with unbiased guidance, coordinated provider support, and help managing solutions and costs.","description":"GTS provides vendor-agnostic consulting and support to help businesses and technology partners navigate technology decisions. Its experts develop personalized strategies, select and combine best-fit solutions from a broad provider network, and assist with carrier negotiations and contract details. Support includes lifecycle project management, help across providers, and partner enablement. GTS also offers invoice and contract reviews, expense audits, and ongoing cost optimization.","pricing":{},"features":[{"name":"Vendor-agnostic technology guidance","value":"Choose Best-Fit Technology","valueDescription":"Receive guidance focused on your organization’s needs and goals, without being pushed toward a single provider."},{"name":"Personalized technology strategy","value":"Align Technology With Goals","valueDescription":"Plan technology around your specific needs and business goals with guidance from GTS experts."},{"name":"Provider-independent support","value":"Get Support Across Providers","valueDescription":"Access support for telecom needs without being limited to a particular provider, with calls answered live within 30 seconds."},{"name":"Integrated solution design","value":"Combine Services Into Solutions","valueDescription":"Bring together suitable services from multiple providers into a technology strategy designed to address business challenges."},{"name":"Provider selection and negotiation","value":"Select And Negotiate Providers","valueDescription":"Explore solutions from a broad provider network and get assistance with carrier negotiations and contract details."},{"name":"Technology expense management","value":"Identify And Reduce Technology Costs","valueDescription":"Review invoices, contracts, and expenses to identify waste, prevent overspending, and pursue better long-term pricing."},{"name":"Lifecycle project management","value":"Manage Projects Across The Lifecycle","valueDescription":"Get project management throughout solution delivery and ongoing lifecycle support to help save time and improve efficiency."},{"name":"Partner enablement","value":"Build Partner Solution Expertise","valueDescription":"Develop the knowledge and support needed to sell, design, deliver, and support technology solutions for clients."}],"marketCategories":[{"name":"IT Consulting","url":"https://nowen.ai/category/it-consulting"}]},{"name":"Cybersecurity","anchor":"product-cybersecurity","type":"Service","url":"https://gtsdirect.com/specialty/cybersecurity/","summary":"Assess risk, protect systems and users, detect threats, and respond with vendor-agnostic cybersecurity solutions.","description":"GTS connects partners and businesses with cybersecurity suppliers offering evaluations, network monitoring, data and device protection, remediation, and compliance services. The portfolio includes malware, ransomware, and phishing protection; vulnerability and penetration testing; endpoint and edge protection; security for home networks and remote employees; employee security training; 24/7/365 live monitoring; compliance testing; and VPN solutions. GTS helps partners assess risk, select appropriate solutions, and deliver ongoing protection.","pricing":{},"features":[{"name":"Threat detection and network monitoring","value":"Detect Threats Around The Clock","valueDescription":"24/7/365 live monitoring and network monitoring help identify threats and malicious activity."},{"name":"Vendor-agnostic cybersecurity guidance","value":"Select Best-Fit Security Solutions","valueDescription":"Partners can receive guidance on assessing risk and choosing solutions from multiple providers."},{"name":"Malware, ransomware, and phishing protection","value":"Protect Against Common Cyberattacks","valueDescription":"Access cybersecurity services addressing malware, ransomware, and phishing."},{"name":"Data and endpoint protection","value":"Protect Data And Devices","valueDescription":"Choose services for protecting data, devices, endpoints, and edge environments."},{"name":"Security evaluations and risk assessment","value":"Assess Security Risks","valueDescription":"Use cybersecurity evaluations and risk assessment to inform the selection of solutions suited to business needs."},{"name":"Vulnerability and penetration testing","value":"Test Security Vulnerabilities","valueDescription":"Use vulnerability and penetration testing services to examine security weaknesses."},{"name":"Threat remediation","value":"Remediate Malicious Attacks","valueDescription":"Access remediation services intended to address malicious attacks."},{"name":"Remote workforce and home network security","value":"Secure Remote Work Environments","valueDescription":"Access cybersecurity solutions focused on protecting home networks and remote employees."},{"name":"Employee security training","value":"Train Employees In Security","valueDescription":"Provide employees with security training through the cybersecurity services available in the portfolio."},{"name":"Compliance testing","value":"Test Compliance Requirements","valueDescription":"Access compliance testing and related cybersecurity compliance services from suppliers."},{"name":"VPN solutions","value":"Access VPN Solutions","valueDescription":"Choose VPN solutions from the cybersecurity offerings available through GTS."}]},{"name":"Artificial intelligence","anchor":"product-artificial-intelligence","type":"Service","url":"https://gtsdirect.com/specialty/artificial-intelligence/","summary":"Optimize performance, reduce costs, and gain predictive network insights with AI solutions sourced through GTS.","description":"GTS connects partners with artificial intelligence solutions intended to optimize performance, reduce costs, and provide predictive network insights. Solution areas include data and platform foundations, trust, security and governance, custom engineering and bespoke builds, and automation and interaction. Applications described by GTS include contact-center analytics, automated quality assurance and agent scoring, seasonal staffing forecasts, and real-time dialing optimization.","pricing":{},"features":[{"name":"Automation and interaction","value":"Automate Tasks And Enable Interactions","valueDescription":"Explore AI solutions for automation and interaction, including automation of contact-center quality assurance and agent scoring."},{"name":"Cost reduction","value":"Reduce Costs","valueDescription":"Use AI solutions intended to cut costs."},{"name":"Performance optimization","value":"Optimize Performance","valueDescription":"Apply AI solutions intended to optimize performance."},{"name":"Predictive network insights","value":"Gain Predictive Network Insights","valueDescription":"Use AI to gain predictive insights into network performance."},{"name":"AI security and governance","value":"Address AI Trust And Governance","valueDescription":"Access solution areas focused on trust, security, and governance for artificial intelligence."},{"name":"Custom AI engineering","value":"Build Bespoke Solutions","valueDescription":"Access custom engineering and bespoke builds as part of GTS’s AI solution areas."},{"name":"Data and platform foundations","value":"Establish Data And Platform Foundations","valueDescription":"Access solutions focused on the data and platform foundations of artificial intelligence."},{"name":"Seasonal staffing forecasts","value":"Forecast Seasonal Staffing Needs","valueDescription":"Use AI-driven forecasting to plan for seasonal staffing spikes, as described in a GTS case study."},{"name":"AI-driven contact-center analytics","value":"Analyze Leads In Real Time","valueDescription":"Access AI analytics with real-time lead-level insights through a contact-center solution offered by a GTS partner."},{"name":"AI-powered dialing optimization","value":"Optimize Number Selection For Calls","valueDescription":"Use AI-powered real-time dialing optimization to select a high-performing number for each call."},{"name":"Automated quality assurance","value":"Automate Manual Quality Assurance","valueDescription":"Use AI to automate manual quality assurance, as described in a GTS contact-center case study."},{"name":"Automated agent scoring","value":"Automate Agent Scoring","valueDescription":"Use AI for agent scoring in a contact center, as described in a GTS case study."}],"marketCategories":[{"name":"AI Consulting","url":"https://nowen.ai/category/ai-consulting"}]},{"name":"Connectivity","anchor":"product-connectivity","type":"Service","url":"https://gtsdirect.com/specialty/connectivity/","summary":"Find suitable connectivity options, manage network changes, and monitor circuits across locations.","description":"GTS helps businesses identify connectivity options and provides service and project management, including moves, adds, and changes. Options include broadband and coax, satellite and wireless connectivity, dedicated and dark fiber, MPLS, 4G/5G/LTE, remote Wi-Fi prioritization, and direct routes to AWS and Azure. GTS also provides complimentary circuit monitoring. For multi-location networks, GTS can help source solutions with bandwidth flexibility, service level agreements, and portal-based location changes.","pricing":{},"features":[{"name":"Connectivity option sourcing","value":"Find Suitable Network Options","valueDescription":"Explore wired, fiber, wireless, satellite, and mobile connectivity choices to find a solution suited to business needs."},{"name":"Connectivity service and project management","value":"Manage Network Changes","valueDescription":"Manage connectivity needs and network updates, including moves, adds, and changes."},{"name":"Circuit monitoring","value":"Monitor Network Circuits","valueDescription":"Complimentary circuit monitoring gives GTS clients visibility into their circuits."},{"name":"Multi-location network connectivity","value":"Connect Multiple Business Locations","valueDescription":"GTS explored rural connectivity options and helped select a solution for a utility’s new and existing locations."},{"name":"Bandwidth flexibility","value":"Adjust Bandwidth As Needed","valueDescription":"A multi-location utility deployment allowed bandwidth adjustments as needed, including bursting capability."},{"name":"Network performance service level agreements","value":"Support Network Performance And Reliability","valueDescription":"A service level agreement in the utility connectivity case study provided assurance regarding network performance and reliability."},{"name":"Cloud connectivity","value":"Connect Directly To Cloud Services","valueDescription":"Direct routes to AWS and Azure provide businesses with connectivity options for these cloud services."},{"name":"Portal-based network changes","value":"Manage Location Changes Through A Portal","valueDescription":"The utility customer could make changes and add locations through a portal during the agreement term, with clear cost information."},{"name":"Remote Wi-Fi prioritization","value":"Prioritize Remote Wi-Fi","valueDescription":"Access remote Wi-Fi prioritization as part of GTS’s connectivity options."}]},{"name":"SD-WAN","anchor":"product-sd-wan","type":"Service","url":"https://gtsdirect.com/specialty/sd-wan/","summary":"Modernize networks with capabilities designed to reduce costs, increase flexibility, and support business application traffic.","description":"GTS connects clients with SD-WAN provider solutions to modernize networks. Listed capabilities include bandwidth aggregation, network visibility, intelligent routing, business application prioritization, automatic failover, and firewall or security add-ons. Some providers offer proof-of-concept trials before commitment and simple setup solutions that sit outside the firewall.","pricing":{},"features":[{"name":"Intelligent routing","value":"Route Traffic Intelligently","valueDescription":"Use intelligent routing to help modernize the network while supporting cost reduction and increased flexibility."},{"name":"Bandwidth aggregation","value":"Aggregate Network Bandwidth","valueDescription":"Combine bandwidth as part of an SD-WAN solution."},{"name":"Business application prioritization","value":"Prioritize Business Applications","valueDescription":"Prioritize business application traffic as part of the network solution."},{"name":"Automatic failover","value":"Enable Automatic Failover","valueDescription":"Use automatic failover capabilities within the SD-WAN solution."},{"name":"Network visibility","value":"Gain Network Visibility","valueDescription":"Access network visibility through SD-WAN capabilities."},{"name":"Firewall and security add-ons","value":"Add Firewall And Security","valueDescription":"Extend an SD-WAN solution with firewall or security add-ons offered by providers."},{"name":"Proof-of-concept availability","value":"Evaluate Before Committing","valueDescription":"Request a proof of concept from many SD-WAN carriers before making a commitment."},{"name":"Network cost reduction","value":"Reduce Network Costs","valueDescription":"Intelligent routing is presented as a capability that can help reduce network costs."},{"name":"Network flexibility","value":"Increase Network Flexibility","valueDescription":"Intelligent routing is presented as a capability that can help increase network flexibility."},{"name":"MPLS alternative","value":"Consider An MPLS Alternative","valueDescription":"Explore SD-WAN as an alternative to MPLS."},{"name":"Outside-firewall setup","value":"Set Up Outside The Firewall","valueDescription":"Some SD-WAN providers offer simple setup solutions positioned outside the firewall."}]},{"name":"Colocation and cloud services","anchor":"product-colocation-and-cloud-services","type":"Service","url":"https://gtsdirect.com/specialty/colo-cloud-services/","summary":"Access worldwide colocation and flexible cloud options to support growth, compliance needs, and business continuity.","description":"GTS helps clients source colocation space worldwide and accommodate compliance requirements. Its colocation and cloud solutions include cloud storage, public and private cloud options, backup, disaster recovery, redundancy, and business continuity. The offering includes hybrid and multi-cloud solutions, with some colocation providers able to provide single-source connectivity to cloud services such as Salesforce, Azure, and AWS.","pricing":{},"features":[{"name":"Worldwide colocation sourcing","value":"Find Colocation Space Worldwide","valueDescription":"GTS helps clients find colocation space worldwide, expanding their options for facility locations."},{"name":"Compliance requirements","value":"Accommodate Compliance Requirements","valueDescription":"Colocation options can be matched to clients’ compliance requirements."},{"name":"Hybrid and multi-cloud solutions","value":"Scale With Hybrid And Multi-Cloud Options","valueDescription":"Hybrid and multi-cloud solutions give clients options designed to support business growth."},{"name":"Single-source cloud connectivity","value":"Connect To Multiple Cloud Services","valueDescription":"Some colocation providers can provide single-source connectivity to multiple cloud services, including Salesforce, Azure, and AWS."},{"name":"Disaster recovery","value":"Plan For Disaster Recovery","valueDescription":"Clients can include disaster recovery options in their colocation and cloud service solution."},{"name":"Business continuity","value":"Support Business Continuity","valueDescription":"Clients can consider business continuity options as part of their colocation and cloud solution."},{"name":"Public and private cloud options","value":"Choose Public Or Private Cloud","valueDescription":"Clients can consider public or private cloud options as part of their solution."},{"name":"Cloud platform options","value":"Access AWS, Azure, And Google Cloud","valueDescription":"The service offering includes cloud options from AWS, Azure, and Google Cloud."},{"name":"Backup","value":"Add Backup Options","valueDescription":"Clients can include backup options in their colocation and cloud service solution."},{"name":"Redundancy","value":"Add Redundancy Options","valueDescription":"Clients can consider redundancy as part of their colocation and cloud solution."},{"name":"Cloud storage","value":"Access Cloud Storage Options","valueDescription":"Clients can consider cloud storage as part of their cloud and colocation solution."}]},{"name":"IoT & Mobility","anchor":"product-iot-and-mobility","type":"Solution","url":"https://gtsdirect.com/specialty/iot-mobility/","summary":"Connect devices and people to gain real-time insights, improve efficiency, and support timely, automated equipment maintenance.","description":"GTS connects clients with IoT and mobility solutions that link devices, systems, and people to support real-time insights and efficiency. Sensors, cameras, and data analytics can monitor equipment conditions, identify warning signs, deliver alerts, and automatically trigger maintenance processes. The portfolio includes temperature controls, sensors, asset tracking, mobile device management, proactive mobile optimization, and mobile security.","pricing":{},"features":[{"name":"Predictive equipment failure detection","value":"Identify Equipment Problems Earlier","valueDescription":"Use sensor, camera, and data analytics information to identify potential equipment failures before they occur."},{"name":"Automated maintenance processes","value":"Trigger Maintenance Automatically","valueDescription":"Automatically initiate appropriate maintenance processes in response to sensor and device data."},{"name":"Connected devices, systems, and people","value":"Connect Devices And People","valueDescription":"Connect devices, systems, and people to support real-time insights and operational efficiency."},{"name":"Real-time condition monitoring","value":"Monitor Conditions In Real Time","valueDescription":"Use streaming sensor and device data to assess current conditions and recognize warning signs."},{"name":"Condition alerts","value":"Receive Timely Condition Alerts","valueDescription":"Receive alerts based on sensor and device data to respond to changing conditions and warning signs."},{"name":"Mobile device management","value":"Manage Mobile Devices","valueDescription":"Access mobile device management solutions through GTS’s IoT and mobility portfolio."},{"name":"Mobile security","value":"Protect Mobile Devices","valueDescription":"Access mobile security solutions through GTS’s IoT and mobility portfolio."},{"name":"Temperature controls and sensors","value":"Manage Temperature With Sensors","valueDescription":"Access temperature controls and sensors as part of the IoT and mobility portfolio."},{"name":"Asset tracking","value":"Track Business Assets","valueDescription":"Use asset tracking solutions available through GTS’s IoT and mobility portfolio."},{"name":"Proactive mobile optimization","value":"Optimize Mobile Services Proactively","valueDescription":"Use proactive mobile optimization solutions available through GTS’s IoT and mobility portfolio."}]},{"name":"Expense Management","anchor":"product-expense-management","type":"Service","url":"https://gtsdirect.com/specialty/expense-management/","summary":"Gain visibility and control over IT and telecom spending while identifying savings, credits, and opportunities to reduce waste.","description":"GTS helps organizations manage IT and telecom spending through expense audits, cost and mobility management, budget-versus-spend tracking, reporting, and reviews of invoices, bills, contracts, and renewals. Telecom expense management solutions can integrate with financial software. Audits and ongoing optimization can identify savings and credits, help eliminate waste and prevent overspending, and support better long-term pricing.","pricing":{},"features":[{"name":"Expense optimization","value":"Optimize Ongoing Expenses","valueDescription":"Use ongoing optimization to address waste and overspending and pursue better long-term pricing."},{"name":"Multi-vendor invoice reviews","value":"Review Multiple Vendor Invoices","valueDescription":"Examine invoices and bills from multiple vendors to support expense management and spending oversight."},{"name":"Inventory auditing","value":"Audit Inventory And Expenses","valueDescription":"Use inventory and expense auditing to review telecom resources and spending."},{"name":"Budget-versus-spend tracking","value":"Compare Budgets With Spending","valueDescription":"Compare budgets with actual spending and use reporting to gain visibility into expenses."},{"name":"Savings and credits identification","value":"Identify Savings And Credits","valueDescription":"Identify savings and credits through telecom expense management, which the website notes can help the software pay for itself."},{"name":"Contract and renewal reviews","value":"Review Contracts And Renewals","valueDescription":"Review contract details and renewal terms alongside other expense management activities."},{"name":"Cost and mobility management","value":"Manage Costs And Mobility","valueDescription":"Address cost management and mobility management within the organization’s expense management program."},{"name":"Financial software integration","value":"Connect With Financial Software","valueDescription":"Integrate a telecom expense management solution directly with the organization’s financial software."}]},{"name":"Software-as-a-Service (SaaS)","anchor":"product-software-as-a-service-saas","type":"Solution","url":"https://gtsdirect.com/specialty/software-as-a-service-saas/","summary":"Simplify SaaS billing and licensing, adjust licenses to changing needs, and reduce costs through license right-sizing.","description":"GTS helps businesses access SaaS and related services, including Microsoft 365 licensing, webcasting and webinar licenses, remote IT and desktop support, and video conferencing. Its SaaS solutions include secure, scalable cloud applications tailored to business needs. In one customer example, a provider consolidated multiple monthly bills into one invoice and moved the customer to a month-to-month consumption model, allowing licenses to be scaled up or down and right-sized for savings.","pricing":{},"features":[{"name":"Flexible license scaling","value":"Adjust Licenses As Needed","valueDescription":"Scale licenses up or down at any time using a month-to-month consumption model."},{"name":"Consolidated billing","value":"Consolidate Monthly Bills","valueDescription":"Replace multiple monthly bills with one invoice, simplifying billing and reducing time spent on reconciliation."},{"name":"License right-sizing","value":"Right-Size Licenses","valueDescription":"Align license quantities with customer needs; the described customer saved thousands of dollars per month after right-sizing."},{"name":"Secure cloud applications","value":"Deploy Secure Cloud Applications","valueDescription":"Access cloud applications described as secure and tailored to business needs."},{"name":"Scalable cloud applications","value":"Scale Cloud Applications","valueDescription":"Use scalable cloud applications suited to business needs."},{"name":"Microsoft 365 licensing","value":"Access Microsoft 365 Licensing","valueDescription":"Obtain Microsoft 365 licensing through GTS’s SaaS offerings."},{"name":"Webcasting and webinar licenses","value":"Access Webcasting And Webinar Licenses","valueDescription":"Obtain licenses for webcasting and webinars through GTS’s SaaS offerings."},{"name":"Remote IT and desktop support","value":"Access Remote IT And Desktop Support","valueDescription":"Use remote IT and desktop support services listed in the SaaS portfolio."},{"name":"Video conferencing","value":"Enable Video Conferencing","valueDescription":"Access video conferencing through GTS’s SaaS offerings."}]},{"name":"Security & Access Control","anchor":"product-security-and-access-control","type":"Service","url":"https://gtsdirect.com/specialty/security-access-control/","summary":"Protect physical and digital environments with surveillance, monitoring, access controls, and threat detection.","description":"GTS connects clients with security and access control solutions for physical and digital environments. The portfolio includes video surveillance, 24/7/365 cloud monitoring, access control, mass notifications, mobile duress, thermal imaging, fire alarms, visitor management, active shooter and threat detection, wandering patient and infant protection, building automation systems, and facial recognition. Monitoring services can help intervene in crimes in progress, improve police response times, and lower fees from false alarms.","pricing":{},"features":[{"name":"Cloud monitoring","value":"Monitor Security Around The Clock","valueDescription":"24/7/365 cloud monitoring provides continuous coverage and can help intervene in crimes, improve police response times, and reduce false-alarm fees."},{"name":"Active shooter and threat detection","value":"Detect Active Shooter And Other Threats","valueDescription":"Active shooter and threat detection capabilities are included to help safeguard physical and digital environments."},{"name":"Video surveillance","value":"Monitor Environments Visually","valueDescription":"Video surveillance provides a visual component of the security solutions available through GTS."},{"name":"Access control","value":"Control Access To Environments","valueDescription":"Access control solutions provide a way to manage access as part of a broader security offering."},{"name":"Crime intervention","value":"Support Intervention In Crimes","valueDescription":"Monitoring services can help intervene in crimes in progress."},{"name":"Police response enhancement","value":"Improve Police Response Times","valueDescription":"Monitoring services can enhance police response times, according to the product page."},{"name":"Mass notifications","value":"Send Notifications At Scale","valueDescription":"Mass notification capabilities let organizations communicate with groups as part of their security offering."},{"name":"Mobile duress","value":"Request Help From Mobile Devices","valueDescription":"Mobile duress capabilities provide a mobile option within the security and access control portfolio."},{"name":"Fire alarms","value":"Add Fire Alarm Capabilities","valueDescription":"Fire alarm solutions are available as part of the broader security and access control portfolio."},{"name":"Visitor management","value":"Manage Visitor Access","valueDescription":"Visitor management capabilities support visitor management within a security environment."},{"name":"Wandering patient and infant protection","value":"Protect Patients And Infants","valueDescription":"Wandering patient and infant protection is available as part of the security and access control offering."},{"name":"Facial recognition","value":"Use Facial Recognition","valueDescription":"Facial recognition is available as part of the broader security and access control offering."},{"name":"False alarm fee reduction","value":"Lower False Alarm Fees","valueDescription":"Monitoring services can help lower fees associated with false alarms."},{"name":"Thermal imaging","value":"Use Thermal Imaging For Security","valueDescription":"Thermal imaging adds an imaging capability to the security solutions available through GTS."},{"name":"Building automation","value":"Automate Building Systems","valueDescription":"Building automation systems are included among the security and access control solutions available through GTS."}]},{"name":"UCaaS, hosted PBX, and traditional voice","anchor":"product-ucaas-hosted-pbx-and-traditional-voice","type":"Solution","url":"https://gtsdirect.com/specialty/ucaas-hosted-pbx-traditional-voice/","summary":"Bring voice, video, messaging, and meetings together, with mobile access and traditional or hosted telephony options.","description":"GTS connects customers with UCaaS, hosted PBX, and traditional voice solutions. UCaaS is a cloud-based platform that brings voice, video, chat, text, email, and screen sharing together. Most UCaaS solutions include a mobile application or softphone and can integrate with business applications such as email and CRM systems. The portfolio includes traditional phone lines, hosted or on-premises PBX, messaging and group chat, quality management, analytics and dashboards, auto-attendant, visual voicemail, call recording, and virtual meetings.","pricing":{},"features":[{"name":"Unified communication channels","value":"Unify Communication Channels","valueDescription":"Bring multiple ways of communicating together on one cloud-based platform."},{"name":"Traditional and hosted telephony","value":"Choose Flexible Telephony Options","valueDescription":"Select from traditional phone lines and hosted or on-premises PBX solutions."},{"name":"Mobile and softphone access","value":"Communicate Without A Desk Phone","valueDescription":"Use a mobile application or softphone to communicate without relying on a desk phone."},{"name":"Business application integration","value":"Connect Communications With Business Apps","valueDescription":"Integrate communications with business applications such as email and CRM systems."},{"name":"Messaging and group chat","value":"Support Team Messaging","valueDescription":"Use messaging and group chat as part of the communications solution."},{"name":"Call management","value":"Manage Calls And Voicemail","valueDescription":"Use auto-attendant, visual voicemail, and call recording features."},{"name":"Quality management and analytics","value":"Review Quality And Performance","valueDescription":"Use quality management tools, analytics, and dashboards to review communications."},{"name":"Virtual meetings","value":"Hold Virtual Meetings","valueDescription":"Support virtual meetings as part of the communications offering."}]},{"name":"Call Center (CCaaS)","anchor":"product-call-center-ccaas","type":"Service","url":"https://gtsdirect.com/specialty/call-center-ccaas/","summary":"Improve customer experiences with scalable contact center solutions and interactions across multiple channels.","description":"GTS helps businesses find contact center solutions suited to their needs, from small shops to large enterprises. Its CCaaS offerings cover customer support, help desk, remote workers, automated call distribution, customer feedback management, performance management, and real-time and historical reporting. Solutions can support interactions across chat, SMS, and voice. Provider partnerships also bring AI-enabled outbound contact center capabilities, lead management, intelligent routing, compliance tools, integrations, analytics, quality management, and seasonal staffing capabilities.","pricing":{},"features":[{"name":"Omnichannel session handling","value":"Handle Interactions Across Channels","valueDescription":"Support customer interactions across chat, SMS, and voice rather than limiting engagement to voice-only channels."},{"name":"Automated call distribution","value":"Distribute Calls Automatically","valueDescription":"Use automated call distribution as part of a contact center solution to direct incoming calls."},{"name":"AI-driven quality assurance and agent scoring","value":"Automate Quality Reviews And Scoring","valueDescription":"Apply AI to automate manual quality assurance and agent scoring, replacing spreadsheet-based review processes."},{"name":"Intelligent call routing","value":"Route Calls Intelligently","valueDescription":"Direct calls through intelligent routing alongside automated lead management capabilities."},{"name":"Help desk and customer support","value":"Support Customer Service Operations","valueDescription":"Address help desk and customer support needs with contact center solutions selected for the organization."},{"name":"Real-time and historical reporting","value":"Review Contact Center Performance","valueDescription":"Use real-time and historical reporting, including queue callback analytics, to review contact center activity."},{"name":"Seasonal staffing forecasting","value":"Forecast Seasonal Staffing Needs","valueDescription":"Use accurate forecasting to plan for seasonal increases in staffing needs."},{"name":"Long-term call recording retention","value":"Retain Call Recordings Long Term","valueDescription":"Support long-term retention needs with unlimited recording storage; a case study customer required recordings to be retained for seven or more years."},{"name":"Outbound dialing optimization","value":"Optimize Outbound Call Selection","valueDescription":"Use automated number procurement, dynamic health scoring, and real-time dialing optimization to select a high-performing number for each call."},{"name":"AI lead analytics","value":"Reveal Real-Time Lead Insights","valueDescription":"Use AI data analytics to access real-time insights at the lead level."},{"name":"Outbound contact center compliance","value":"Support Outbound Calling Compliance","valueDescription":"Use tools that include TCPA, DNC, and RND scrubbing as well as STIR/SHAKEN authentication."},{"name":"Performance management","value":"Manage Contact Center Performance","valueDescription":"Include performance management capabilities as part of the contact center solution."},{"name":"Customer feedback management","value":"Manage Customer Feedback","valueDescription":"Use customer feedback management capabilities to incorporate feedback into contact center operations."},{"name":"Contact center integrations","value":"Connect Contact Center Systems","valueDescription":"Use open APIs and integrations with Salesforce, HubSpot, Zoho, and other systems."},{"name":"Seasonal scaling and cost management","value":"Address Seasonal Scale And Cost Needs","valueDescription":"Select a solution designed to address seasonal changes in contact center scale and concerns about unpredictable costs."},{"name":"Remote worker support","value":"Support Remote Contact Center Teams","valueDescription":"Choose contact center solutions that include support for remote workers."}]},{"name":"Telco aggregators","anchor":"product-telco-aggregators","type":"Solution","url":"https://gtsdirect.com/specialty/telco-aggregators/","summary":"Simplify multi-location telecom management, consolidate billing, gain network insights, and reduce telecommunications costs.","description":"GTS connects clients with telecom aggregators to simplify management of complex, multi-location telecommunications networks and services across multiple carriers. Aggregator solutions can consolidate services into one monthly invoice, provide management tools and usage or performance insights, and serve as a single point of contact. In one customer example covering 89 U.S. locations, the solution reduced monthly telecommunications costs by 20%.","pricing":{},"features":[{"name":"Consolidated invoicing","value":"Consolidate Telecom Services Into One Monthly Invoice","valueDescription":"One monthly invoice consolidates billing for services across the organization, simplifying complex telecommunications expense management."},{"name":"Telecom cost savings","value":"Reduce Monthly Telecommunications Costs","valueDescription":"A customer using the solution across 89 U.S. locations saved 20% per month on telecommunications costs."},{"name":"Centralized telecom management","value":"Manage Telecom Services Through One Portal","valueDescription":"A centralized portal and management tools help organizations oversee telecom services and spend across multiple locations."},{"name":"Multi-carrier management","value":"Manage Services Across Multiple Carriers","valueDescription":"The aggregator helps customers manage services involving multiple carriers through a consolidated solution."},{"name":"Single point of contact","value":"Coordinate Telecom Services Through One Contact","valueDescription":"A single point of contact simplifies communication and coordination for telecom services across multiple carriers."},{"name":"Usage and performance insights","value":"Gain Telecom Usage And Performance Insights","valueDescription":"Usage and performance information helps customers analyze their network and better understand its challenges and potential solutions."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://gtsdirect.com","text":"Global Telecom Solutions (GTS)"},{"url":"https://gtsdirect.com/why-gts/","text":"Vendor-agnostic technology solutions consulting and support"},{"url":"https://gtsdirect.com/specialty/cybersecurity/","text":"Cybersecurity"},{"url":"https://gtsdirect.com/specialty/artificial-intelligence/","text":"Artificial intelligence"},{"url":"https://gtsdirect.com/specialty/connectivity/","text":"Connectivity"},{"url":"https://gtsdirect.com/specialty/sd-wan/","text":"SD-WAN"},{"url":"https://gtsdirect.com/specialty/colo-cloud-services/","text":"Colocation and cloud services"},{"url":"https://gtsdirect.com/specialty/iot-mobility/","text":"IoT & Mobility"},{"url":"https://gtsdirect.com/specialty/expense-management/","text":"Expense Management"},{"url":"https://gtsdirect.com/specialty/software-as-a-service-saas/","text":"Software-as-a-Service (SaaS)"},{"url":"https://gtsdirect.com/specialty/security-access-control/","text":"Security & Access Control"},{"url":"https://gtsdirect.com/specialty/ucaas-hosted-pbx-traditional-voice/","text":"UCaaS, hosted PBX, and traditional voice"},{"url":"https://gtsdirect.com/specialty/call-center-ccaas/","text":"Call Center (CCaaS)"},{"url":"https://gtsdirect.com/specialty/telco-aggregators/","text":"Telco aggregators"}]}