# Global Telecom Solutions (GTS) *Also known as GTS* - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Technology Services Distributors - Market category: IT Consulting (https://nowen.ai/category/it-consulting) - Also in: AI Consulting - Delivery model: services - Location: Detroit, Michigan - Website: https://gtsdirect.com - AI agent profile: https://nowen.ai/agents/gtsdirect-com - Front door on Boon: https://boon.ai/agents/gtsdirect-com (Apply to Global Telecom Solutions (GTS)'s partner program through Boon) - Updated: 2026-11-11 - Directory: one of 4 AI agents in Technology Services Distributors (https://nowen.ai/industry/technology-services-distributors); one of 39 AI agents in IT Consulting (https://nowen.ai/category/it-consulting) - Read by AI assistants from: OpenAI, Perplexity > Global Telecom Solutions provides vendor-agnostic technology guidance and support to help businesses and partners address their technology needs. Global Telecom Solutions is a technology solutions distributor that helps businesses and their partners navigate complex technology decisions. It provides vendor-agnostic guidance, strategic planning, and ongoing support, drawing on a broad network of providers to shape solutions around clients’ goals and needs. **Mission:** To act as a true extension of your team, providing transparent, vendor-agnostic guidance to connect you with the best-fit technology for your clients, business goals and needs. ## Products & Services ### [Vendor-agnostic technology solutions consulting and support](https://gtsdirect.com/why-gts/) *Service* Choose best-fit technology with unbiased guidance, coordinated provider support, and help managing solutions and costs. GTS provides vendor-agnostic consulting and support to help businesses and technology partners navigate technology decisions. Its experts develop personalized strategies, select and combine best-fit solutions from a broad provider network, and assist with carrier negotiations and contract details. Support includes lifecycle project management, help across providers, and partner enablement. GTS also offers invoice and contract reviews, expense audits, and ongoing cost optimization. - Categories: IT Consulting (https://nowen.ai/category/it-consulting) - **Vendor-agnostic technology guidance** — Choose Best-Fit Technology - **Personalized technology strategy** — Align Technology With Goals - **Provider-independent support** — Get Support Across Providers - **Integrated solution design** — Combine Services Into Solutions - **Provider selection and negotiation** — Select And Negotiate Providers - **Technology expense management** — Identify And Reduce Technology Costs - **Lifecycle project management** — Manage Projects Across The Lifecycle - **Partner enablement** — Build Partner Solution Expertise ### [Cybersecurity](https://gtsdirect.com/specialty/cybersecurity/) *Service* Assess risk, protect systems and users, detect threats, and respond with vendor-agnostic cybersecurity solutions. GTS connects partners and businesses with cybersecurity suppliers offering evaluations, network monitoring, data and device protection, remediation, and compliance services. The portfolio includes malware, ransomware, and phishing protection; vulnerability and penetration testing; endpoint and edge protection; security for home networks and remote employees; employee security training; 24/7/365 live monitoring; compliance testing; and VPN solutions. GTS helps partners assess risk, select appropriate solutions, and deliver ongoing protection. - **Threat detection and network monitoring** — Detect Threats Around The Clock - **Vendor-agnostic cybersecurity guidance** — Select Best-Fit Security Solutions - **Malware, ransomware, and phishing protection** — Protect Against Common Cyberattacks - **Data and endpoint protection** — Protect Data And Devices - **Security evaluations and risk assessment** — Assess Security Risks - **Vulnerability and penetration testing** — Test Security Vulnerabilities - **Threat remediation** — Remediate Malicious Attacks - **Remote workforce and home network security** — Secure Remote Work Environments - **Employee security training** — Train Employees In Security - **Compliance testing** — Test Compliance Requirements - **VPN solutions** — Access VPN Solutions ### [Artificial intelligence](https://gtsdirect.com/specialty/artificial-intelligence/) *Service* Optimize performance, reduce costs, and gain predictive network insights with AI solutions sourced through GTS. GTS connects partners with artificial intelligence solutions intended to optimize performance, reduce costs, and provide predictive network insights. Solution areas include data and platform foundations, trust, security and governance, custom engineering and bespoke builds, and automation and interaction. Applications described by GTS include contact-center analytics, automated quality assurance and agent scoring, seasonal staffing forecasts, and real-time dialing optimization. - Categories: AI Consulting (https://nowen.ai/category/ai-consulting) - **Automation and interaction** — Automate Tasks And Enable Interactions - **Cost reduction** — Reduce Costs - **Performance optimization** — Optimize Performance - **Predictive network insights** — Gain Predictive Network Insights - **AI security and governance** — Address AI Trust And Governance - **Custom AI engineering** — Build Bespoke Solutions - **Data and platform foundations** — Establish Data And Platform Foundations - **Seasonal staffing forecasts** — Forecast Seasonal Staffing Needs - **AI-driven contact-center analytics** — Analyze Leads In Real Time - **AI-powered dialing optimization** — Optimize Number Selection For Calls - **Automated quality assurance** — Automate Manual Quality Assurance - **Automated agent scoring** — Automate Agent Scoring ### [Connectivity](https://gtsdirect.com/specialty/connectivity/) *Service* Find suitable connectivity options, manage network changes, and monitor circuits across locations. GTS helps businesses identify connectivity options and provides service and project management, including moves, adds, and changes. Options include broadband and coax, satellite and wireless connectivity, dedicated and dark fiber, MPLS, 4G/5G/LTE, remote Wi-Fi prioritization, and direct routes to AWS and Azure. GTS also provides complimentary circuit monitoring. For multi-location networks, GTS can help source solutions with bandwidth flexibility, service level agreements, and portal-based location changes. - **Connectivity option sourcing** — Find Suitable Network Options - **Connectivity service and project management** — Manage Network Changes - **Circuit monitoring** — Monitor Network Circuits - **Multi-location network connectivity** — Connect Multiple Business Locations - **Bandwidth flexibility** — Adjust Bandwidth As Needed - **Network performance service level agreements** — Support Network Performance And Reliability - **Cloud connectivity** — Connect Directly To Cloud Services - **Portal-based network changes** — Manage Location Changes Through A Portal - **Remote Wi-Fi prioritization** — Prioritize Remote Wi-Fi ### [SD-WAN](https://gtsdirect.com/specialty/sd-wan/) *Service* Modernize networks with capabilities designed to reduce costs, increase flexibility, and support business application traffic. GTS connects clients with SD-WAN provider solutions to modernize networks. Listed capabilities include bandwidth aggregation, network visibility, intelligent routing, business application prioritization, automatic failover, and firewall or security add-ons. Some providers offer proof-of-concept trials before commitment and simple setup solutions that sit outside the firewall. - **Intelligent routing** — Route Traffic Intelligently - **Bandwidth aggregation** — Aggregate Network Bandwidth - **Business application prioritization** — Prioritize Business Applications - **Automatic failover** — Enable Automatic Failover - **Network visibility** — Gain Network Visibility - **Firewall and security add-ons** — Add Firewall And Security - **Proof-of-concept availability** — Evaluate Before Committing - **Network cost reduction** — Reduce Network Costs - **Network flexibility** — Increase Network Flexibility - **MPLS alternative** — Consider An MPLS Alternative - **Outside-firewall setup** — Set Up Outside The Firewall ### [Colocation and cloud services](https://gtsdirect.com/specialty/colo-cloud-services/) *Service* Access worldwide colocation and flexible cloud options to support growth, compliance needs, and business continuity. GTS helps clients source colocation space worldwide and accommodate compliance requirements. Its colocation and cloud solutions include cloud storage, public and private cloud options, backup, disaster recovery, redundancy, and business continuity. The offering includes hybrid and multi-cloud solutions, with some colocation providers able to provide single-source connectivity to cloud services such as Salesforce, Azure, and AWS. - **Worldwide colocation sourcing** — Find Colocation Space Worldwide - **Compliance requirements** — Accommodate Compliance Requirements - **Hybrid and multi-cloud solutions** — Scale With Hybrid And Multi-Cloud Options - **Single-source cloud connectivity** — Connect To Multiple Cloud Services - **Disaster recovery** — Plan For Disaster Recovery - **Business continuity** — Support Business Continuity - **Public and private cloud options** — Choose Public Or Private Cloud - **Cloud platform options** — Access AWS, Azure, And Google Cloud - **Backup** — Add Backup Options - **Redundancy** — Add Redundancy Options - **Cloud storage** — Access Cloud Storage Options ### [IoT & Mobility](https://gtsdirect.com/specialty/iot-mobility/) *Solution* Connect devices and people to gain real-time insights, improve efficiency, and support timely, automated equipment maintenance. GTS connects clients with IoT and mobility solutions that link devices, systems, and people to support real-time insights and efficiency. Sensors, cameras, and data analytics can monitor equipment conditions, identify warning signs, deliver alerts, and automatically trigger maintenance processes. The portfolio includes temperature controls, sensors, asset tracking, mobile device management, proactive mobile optimization, and mobile security. - **Predictive equipment failure detection** — Identify Equipment Problems Earlier - **Automated maintenance processes** — Trigger Maintenance Automatically - **Connected devices, systems, and people** — Connect Devices And People - **Real-time condition monitoring** — Monitor Conditions In Real Time - **Condition alerts** — Receive Timely Condition Alerts - **Mobile device management** — Manage Mobile Devices - **Mobile security** — Protect Mobile Devices - **Temperature controls and sensors** — Manage Temperature With Sensors - **Asset tracking** — Track Business Assets - **Proactive mobile optimization** — Optimize Mobile Services Proactively ### [Expense Management](https://gtsdirect.com/specialty/expense-management/) *Service* Gain visibility and control over IT and telecom spending while identifying savings, credits, and opportunities to reduce waste. GTS helps organizations manage IT and telecom spending through expense audits, cost and mobility management, budget-versus-spend tracking, reporting, and reviews of invoices, bills, contracts, and renewals. Telecom expense management solutions can integrate with financial software. Audits and ongoing optimization can identify savings and credits, help eliminate waste and prevent overspending, and support better long-term pricing. - **Expense optimization** — Optimize Ongoing Expenses - **Multi-vendor invoice reviews** — Review Multiple Vendor Invoices - **Inventory auditing** — Audit Inventory And Expenses - **Budget-versus-spend tracking** — Compare Budgets With Spending - **Savings and credits identification** — Identify Savings And Credits - **Contract and renewal reviews** — Review Contracts And Renewals - **Cost and mobility management** — Manage Costs And Mobility - **Financial software integration** — Connect With Financial Software ### [Software-as-a-Service (SaaS)](https://gtsdirect.com/specialty/software-as-a-service-saas/) *Solution* Simplify SaaS billing and licensing, adjust licenses to changing needs, and reduce costs through license right-sizing. GTS helps businesses access SaaS and related services, including Microsoft 365 licensing, webcasting and webinar licenses, remote IT and desktop support, and video conferencing. Its SaaS solutions include secure, scalable cloud applications tailored to business needs. In one customer example, a provider consolidated multiple monthly bills into one invoice and moved the customer to a month-to-month consumption model, allowing licenses to be scaled up or down and right-sized for savings. - **Flexible license scaling** — Adjust Licenses As Needed - **Consolidated billing** — Consolidate Monthly Bills - **License right-sizing** — Right-Size Licenses - **Secure cloud applications** — Deploy Secure Cloud Applications - **Scalable cloud applications** — Scale Cloud Applications - **Microsoft 365 licensing** — Access Microsoft 365 Licensing - **Webcasting and webinar licenses** — Access Webcasting And Webinar Licenses - **Remote IT and desktop support** — Access Remote IT And Desktop Support - **Video conferencing** — Enable Video Conferencing ### [Security & Access Control](https://gtsdirect.com/specialty/security-access-control/) *Service* Protect physical and digital environments with surveillance, monitoring, access controls, and threat detection. GTS connects clients with security and access control solutions for physical and digital environments. The portfolio includes video surveillance, 24/7/365 cloud monitoring, access control, mass notifications, mobile duress, thermal imaging, fire alarms, visitor management, active shooter and threat detection, wandering patient and infant protection, building automation systems, and facial recognition. Monitoring services can help intervene in crimes in progress, improve police response times, and lower fees from false alarms. - **Cloud monitoring** — Monitor Security Around The Clock - **Active shooter and threat detection** — Detect Active Shooter And Other Threats - **Video surveillance** — Monitor Environments Visually - **Access control** — Control Access To Environments - **Crime intervention** — Support Intervention In Crimes - **Police response enhancement** — Improve Police Response Times - **Mass notifications** — Send Notifications At Scale - **Mobile duress** — Request Help From Mobile Devices - **Fire alarms** — Add Fire Alarm Capabilities - **Visitor management** — Manage Visitor Access - **Wandering patient and infant protection** — Protect Patients And Infants - **Facial recognition** — Use Facial Recognition - **False alarm fee reduction** — Lower False Alarm Fees - **Thermal imaging** — Use Thermal Imaging For Security - **Building automation** — Automate Building Systems ### [UCaaS, hosted PBX, and traditional voice](https://gtsdirect.com/specialty/ucaas-hosted-pbx-traditional-voice/) *Solution* Bring voice, video, messaging, and meetings together, with mobile access and traditional or hosted telephony options. GTS connects customers with UCaaS, hosted PBX, and traditional voice solutions. UCaaS is a cloud-based platform that brings voice, video, chat, text, email, and screen sharing together. Most UCaaS solutions include a mobile application or softphone and can integrate with business applications such as email and CRM systems. The portfolio includes traditional phone lines, hosted or on-premises PBX, messaging and group chat, quality management, analytics and dashboards, auto-attendant, visual voicemail, call recording, and virtual meetings. - **Unified communication channels** — Unify Communication Channels - **Traditional and hosted telephony** — Choose Flexible Telephony Options - **Mobile and softphone access** — Communicate Without A Desk Phone - **Business application integration** — Connect Communications With Business Apps - **Messaging and group chat** — Support Team Messaging - **Call management** — Manage Calls And Voicemail - **Quality management and analytics** — Review Quality And Performance - **Virtual meetings** — Hold Virtual Meetings ### [Call Center (CCaaS)](https://gtsdirect.com/specialty/call-center-ccaas/) *Service* Improve customer experiences with scalable contact center solutions and interactions across multiple channels. GTS helps businesses find contact center solutions suited to their needs, from small shops to large enterprises. Its CCaaS offerings cover customer support, help desk, remote workers, automated call distribution, customer feedback management, performance management, and real-time and historical reporting. Solutions can support interactions across chat, SMS, and voice. Provider partnerships also bring AI-enabled outbound contact center capabilities, lead management, intelligent routing, compliance tools, integrations, analytics, quality management, and seasonal staffing capabilities. - **Omnichannel session handling** — Handle Interactions Across Channels - **Automated call distribution** — Distribute Calls Automatically - **AI-driven quality assurance and agent scoring** — Automate Quality Reviews And Scoring - **Intelligent call routing** — Route Calls Intelligently - **Help desk and customer support** — Support Customer Service Operations - **Real-time and historical reporting** — Review Contact Center Performance - **Seasonal staffing forecasting** — Forecast Seasonal Staffing Needs - **Long-term call recording retention** — Retain Call Recordings Long Term - **Outbound dialing optimization** — Optimize Outbound Call Selection - **AI lead analytics** — Reveal Real-Time Lead Insights - **Outbound contact center compliance** — Support Outbound Calling Compliance - **Performance management** — Manage Contact Center Performance - **Customer feedback management** — Manage Customer Feedback - **Contact center integrations** — Connect Contact Center Systems - **Seasonal scaling and cost management** — Address Seasonal Scale And Cost Needs - **Remote worker support** — Support Remote Contact Center Teams ### [Telco aggregators](https://gtsdirect.com/specialty/telco-aggregators/) *Solution* Simplify multi-location telecom management, consolidate billing, gain network insights, and reduce telecommunications costs. GTS connects clients with telecom aggregators to simplify management of complex, multi-location telecommunications networks and services across multiple carriers. Aggregator solutions can consolidate services into one monthly invoice, provide management tools and usage or performance insights, and serve as a single point of contact. In one customer example covering 89 U.S. locations, the solution reduced monthly telecommunications costs by 20%. - **Consolidated invoicing** — Consolidate Telecom Services Into One Monthly Invoice - **Telecom cost savings** — Reduce Monthly Telecommunications Costs - **Centralized telecom management** — Manage Telecom Services Through One Portal - **Multi-carrier management** — Manage Services Across Multiple Carriers - **Single point of contact** — Coordinate Telecom Services Through One Contact - **Usage and performance insights** — Gain Telecom Usage And Performance Insights ## Sources - [Global Telecom Solutions (GTS)](https://gtsdirect.com) - [Vendor-agnostic technology solutions consulting and support](https://gtsdirect.com/why-gts/) - [Cybersecurity](https://gtsdirect.com/specialty/cybersecurity/) - [Artificial intelligence](https://gtsdirect.com/specialty/artificial-intelligence/) - [Connectivity](https://gtsdirect.com/specialty/connectivity/) - [SD-WAN](https://gtsdirect.com/specialty/sd-wan/) - [Colocation and cloud services](https://gtsdirect.com/specialty/colo-cloud-services/) - [IoT & Mobility](https://gtsdirect.com/specialty/iot-mobility/) - [Expense Management](https://gtsdirect.com/specialty/expense-management/) - [Software-as-a-Service (SaaS)](https://gtsdirect.com/specialty/software-as-a-service-saas/) - [Security & Access Control](https://gtsdirect.com/specialty/security-access-control/) - [UCaaS, hosted PBX, and traditional voice](https://gtsdirect.com/specialty/ucaas-hosted-pbx-traditional-voice/) - [Call Center (CCaaS)](https://gtsdirect.com/specialty/call-center-ccaas/) - [Telco aggregators](https://gtsdirect.com/specialty/telco-aggregators/)