Globalgig

Protect enterprise users, devices, identities, AI systems, and networks with coordinated security services and operations tailored to each organization.

Simplify global connectivity with site-matched network services, proactive management, and visibility across sites, circuits, and cloud connections.

Find network issues earlier, improve service visibility, and reduce operational burden with proactive management and 24/7 support.

Help teams identify service-impacting issues earlier, reduce alert noise, and manage complex network estates with shared, real-time visibility.

Access specialist network expertise for projects beyond standard managed service tiers without changing your service tier.

Simplify enterprise calling with managed global voice services that connect existing systems, support distributed teams, and replace aging phone lines.

Connect remote, mobile, and distributed operations with flexible wireless services, centralized visibility, and managed support through one provider.

Managed Security Services

Globalgig’s managed security services protect enterprise users, devices, identities, AI systems, and network environments through a coordinated architecture and operational service. The portfolio includes edge protection, endpoint and IoT security, identity security, AI security, and managed security operations. Organizations can choose platform administration, co-management, or fully managed operations. Services can include platform configuration, threat detection, incident management, remediation, policy improvement, and compliance reporting. Security and network services are managed together, with shared operational visibility and one accountable provider.

• Match Support To Your Team
  Select the level of operational responsibility that fits your organization, from platform administration to fully managed security operations.
• Protect The Full Attack Surface
  Address security across network edges, endpoints, IoT devices, human and machine identities, AI systems, and security operations through one managed model.
• Monitor And Respond Around The Clock
  Use monitoring, detection, analyst review, incident management, and remediation options to support security operations, with service scope matched to the selected management model.
• Enforce Security At The Edge
  Apply access controls and traffic inspection across users, sites, cloud applications, and internet traffic through managed edge security services.
• Detect And Contain Device Threats
  Identify suspicious activity across endpoints and workloads, and discover, monitor, and protect connected devices, including devices that cannot run traditional security agents.
• Govern Human And Machine Access
  Apply continuous access controls and least-privilege governance to human and non-human identities, including privileged accounts, service accounts, and AI agents.
• Secure AI Use And Workloads
  Gain visibility and control over employee use of AI tools while protecting AI applications, models, and agents from data exposure, unsafe permissions, and runtime threats.
• Coordinate Network And Security
  Manage network and security through one provider and team, with shared context for events and fewer handoffs when an issue crosses service boundaries.
• View Security Operations Together
  Use a shared operational view to monitor security and network context, review policy enforcement, and follow relevant events across managed services.
• Adapt Controls As Risks Change
  Keep policies and configurations under review and use ongoing assessments and recommendations to adapt protection as the organization and threat landscape change.
• Support Compliance Reviews With Evidence
  Use security reporting, dashboards, audit data, and AI usage records to review operations and document relevant activity.

Global Networking

Globalgig designs, procures, and manages enterprise connectivity across more than 195 countries through one provider. Its portfolio includes broadband, dedicated internet access, IP transit, private networking, cloud connectivity, and managed SD-WAN. Services can use more than 600 carrier relationships and are selected for site, traffic, application, and compliance requirements. Globalgig’s 24/7 Network Operations Center monitors managed connections and handles carrier fault management. Orchestra Insight provides service-level visibility across circuits and sites, and one support relationship coordinates the underlying services.

• Connect Across Global Markets
  Access connectivity through carrier relationships in more than 195 countries, with one provider coordinating underlying carriers.
• Connect Cloud Environments Privately
  Bypass public internet routing with private connections between enterprise infrastructure and cloud providers or between cloud environments.
• Match Connectivity To Each Site
  Choose services according to the performance, application, and compliance needs of each location.
• Choose The Right Internet Service
  Select broadband, dedicated internet, IP transit, wireless, or satellite options for site requirements, with applicable performance commitments and network integrations.
• Keep Sensitive Traffic On Private Circuits
  Use dedicated circuits with scalable bandwidth and a selection of service types and topologies for isolated, predictable network connectivity.
• Route Applications Across Available Paths
  Use application-aware routing and configured policies to direct traffic across available network transports and support resilient connectivity.
• Detect And Resolve Network Issues
  Rely on 24/7 monitoring and carrier fault management to identify connection problems and coordinate resolution through Globalgig’s NOC.
• Manage Connectivity Through One Provider
  Contact one provider for managed connectivity and carrier escalations, including management of eligible existing circuits.
• View Network Services In One Place
  Review service-level information across sites and circuits instead of relying on separate views from individual carriers and services.
• Scale And Integrate Network Services
  Bring network layers together under one operational model and adjust cloud or private circuit capacity as requirements evolve.
• Consolidate Network Billing And SLAs
  Simplify financial reconciliation and service escalation across network services, locations, and underlying carriers.

Managed Network Services

Globalgig Managed Network Services provide proactive monitoring, active management, and ongoing optimization across network estates, backed by its 24/7 NOC. Services can cover circuits, network devices, SD-WAN, Cloud Connect, wireless networking, and in-scope security infrastructure. Three tiers range from proactive monitoring and fault management to full configuration and device management. Plus and Premier tiers include Orchestra Insight for AI-driven, service-level observability; Premier also includes configuration changes, proactive updates, and access to dedicated Tier 3 engineers.

• Find Issues Before Users Are Affected
  Surface network degradation and anomalies early so teams can investigate before users report an issue.
• Resolve Faults Around The Clock
  Use one operational team and escalation path for fault management and carrier coordination across the managed network.
• Understand Service Health And Risk
  Review service availability, risk, and performance degradation through service-level views shared by customer teams and Globalgig.
• Keep Network Configurations And Circuits Managed
  Depending on tier and scope, Globalgig manages configuration, device maintenance, equipment replacement, vendor assistance, and circuit lifecycle activities.
• Track Incidents With Clear Accountability
  Follow issues through resolution with documented timelines, named accountability, and tickets focused on root causes.
• Choose Support That Fits Your Operation
  Select from baseline circuit visibility and fault management through deeper service-level monitoring to full operational and device management.
• Manage Multiple Network Services Together
  Bring diverse circuits, devices, overlays, cloud connections, and wireless services into one operational model with one team and escalation path.
• Access Engineers Who Know Your Network
  Receive senior engineering support from a team familiar with the network and its history, with proactive reviews and environment-aligned reporting.
• Plan Capacity Before It Becomes A Problem
  Use monitoring and historical reporting to address capacity concerns before they contribute to service problems.

Orchestra Insight

Orchestra Insight is Globalgig’s AI-driven managed intelligence and network observability platform. It brings services, devices, and connections into a unified view, correlates events across complex environments, and measures performance at the service level. Customizable dashboards, incident management, and historical reporting help customer teams and Globalgig’s NOC understand network availability, health, risk, and application performance. The platform can monitor in-scope network, security, wireless, IoT, voice, and cloud connectivity services, including eligible circuits and devices from other providers.

• Reduce Alert Noise
  Focus teams on issues affecting services and users rather than requiring them to triage multiple individual alerts.
• Measure Service Health
  Assess service availability, identify asset impairments that raise outage risk, and see performance degradation before it becomes a visible fault.
• Detect Degradation Earlier
  Identify potential service issues early so customer teams and Globalgig can investigate before users report them.
• Unify Service Visibility
  View multiple service types, sites, and carriers in one platform instead of relying on separate tools for each part of the estate.
• Customize Operational Views
  Tailor dashboards, alerts, and reports to operational and executive requirements while keeping network and application information visible.
• Clarify Incident Causes
  Use prioritized events, enriched tickets, timelines, and root cause analysis to investigate incidents and track resolution.
• Share Real-Time Data
  Give both teams access to the same operational information to support validation and clearer conversations when a service needs attention.
• Plan Network Capacity
  Review network performance over time to inform capacity planning and ongoing improvement.

Professional Services

Globalgig’s Professional Services team provides hourly or project-based network expertise for requirements beyond standard managed service tiers. Services cover remote hands and basic troubleshooting, advanced configuration and troubleshooting, and network design and optimization. Professional Services can support customer teams or extend managed service scope for specific projects without requiring a tier change.

• Get Specialist Support When Needed
  Access the Professional Services team for specific needs and projects while keeping the existing managed service tier.
• Resolve Specialized Network Requirements
  Get help with complex device and protocol changes, routing policies, firewall rules, SD-WAN policies, VPN setup, and specialist troubleshooting.
• Improve Network Design And Performance
  Engage experts for architecture reviews, redesign, optimization, capacity planning, technology migrations, and post-incident analysis and remediation.
• Handle On-Site And Basic Network Tasks
  Get assistance with hardware racking, cabling, remote hands, basic networking, port management, and VLAN management.

Enterprise Voice

Globalgig Enterprise Voice brings SIP trunking, hosted PBX, and POTS replacement under one provider. SIP trunking connects existing PBX and UCaaS platforms, including Microsoft Teams, to the public telephone network over existing IP connectivity. Hosted PBX provides cloud-delivered calling without on-premises phone system hardware. POTS replacement manages transitions from legacy analog lines to LTE or VoIP, including support for analog devices. The service offers global numbers, secure calling options, network integration, and 24/7 support.

Category: Business VoIP Services

• Manage Voice Services With One Provider
  Consolidate key enterprise voice services and ongoing management through a single provider and support team.
• Reach Callers With Local Numbers Worldwide
  Support business calling across countries with local presence, DID, and toll-free services, while retaining eligible existing numbers through managed porting.
• Connect Existing Phone Systems To The PSTN
  Keep compatible phone systems and collaboration platforms while adding public telephone network calling through SIP trunking, including direct routing for Microsoft Teams.
• Run Voice Over Existing Network Connections
  Use existing IP connectivity for voice, reducing the need for separate voice circuits and providing one escalation path for issues across both layers.
• Protect Calls And Support Compliance
  Use encrypted signaling and media, caller authentication, and applicable emergency-calling and life safety capabilities to address voice security and regulatory requirements.
• Move Business Calling To The Cloud
  Provide enterprise calling features without maintaining on-premises PBX hardware, with calling access through mobile and desktop applications.
• Replace Legacy Lines At Lower Cost
  Move voice and analog services away from legacy copper lines through a managed transition that addresses supported devices and can save up to 70%, according to Globalgig.
• Scale Calling Capacity And Match Billing To Usage
  Adjust virtual call channels as demand changes and choose per-trunk or pooled billing to align charges with call volumes across locations.
• Keep Users Reachable Across Locations
  Support calling across offices and devices, and redirect calls to an alternative destination when primary connectivity is unavailable.
• Maintain Calling During Service Disruptions
  Use disaster recovery, automatic failover, and call routing options to help keep calls available when primary infrastructure or connectivity is unavailable.

Wireless connectivity

Globalgig provides carrier-neutral wireless connectivity for enterprises across multiple countries, carriers, and technologies. Services include 4G LTE and 5G, LEO satellite, IoT connectivity, SIM and eSIM management, wireless networking, and managed connectivity for primary connections, failover, and out-of-band access. Orchestra provides SIM, device, usage, cost, security, and lifecycle visibility, while one provider manages service relationships and billing. Wireless architecture, equipment, eSIM provisioning, deployment, and ongoing network management are available to match operational requirements.

• Connect Across Global Markets
  Access wireless networks across more than 195 countries through one provider, with carrier selection matched to deployment requirements.
• Choose The Right Wireless Technology
  Use cellular, satellite, and IoT connectivity options through one provider, with services matched to site, device, coverage, and operational requirements.
• Keep Sites Connected Through Disruptions
  Use wireless as primary connectivity, automatic backup, or an independent remote-access path for troubleshooting and recovery when production connectivity is unavailable.
• Manage Wireless Operations In One Place
  View and manage SIMs, devices, profiles, usage, subscriptions, costs, and service status through one platform instead of separate carrier portals.
• Protect Wireless Devices And Connections
  Apply network and SIM-level controls, monitor for unusual usage, and integrate wireless deployments with available security services.
• Update SIM Profiles Remotely
  Provision and change SIM and eSIM profiles through Orchestra, helping manage carrier changes and device connectivity without physical SIM logistics.
• Manage Global IoT Deployments
  Connect devices across carriers and countries while managing connectivity, usage, and SIM operations through centralized tools and integrations.
• Reach Sites Beyond Terrestrial Networks
  Connect remote and maritime sites with managed satellite service that can support business applications and provide a path independent of terrestrial networks.
• Match Data Plans To Your Usage
  Select data models that reflect how devices and sites use connectivity across regions, including pooled or shared data across devices and carriers.
• Deploy And Manage Wireless Services
  Get support for planning, equipment, activation, monitoring, and ongoing operations, with management depth selected to fit your team's needs.