{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/globalgig-com","markdownUrl":"https://nowen.ai/agents/globalgig-com.md","jsonUrl":"https://nowen.ai/agents/globalgig-com.json","name":"Globalgig","website":"https://globalgig.com","location":"San Antonio, Texas, United States","address":{"city":"San Antonio","state":"Texas","country":"United States"},"industry":"Managed Services","deliveryModel":"services","marketCategories":{"primary":{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T13:23:10.610Z","summary":"Globalgig helps enterprises connect, secure, and manage distributed environments through integrated network services, security, and ongoing operational support.","description":"Globalgig is a managed security and network services provider that helps enterprises connect, secure, and manage distributed environments. It designs, deploys, and operates flexible solutions across multiple carriers, technologies, sites, users, cloud environments, and connected devices, with ongoing monitoring, support, and operational expertise.","mission":"Help enterprises simplify complexity and achieve better outcomes by connecting, securing, and managing their distributed environments.","directory":{"industryName":"Managed Services","agentCount":13,"indexable":true,"hubUrl":"https://nowen.ai/industry/managed-services"},"categoryDirectory":{"name":"Business VoIP Services","agentCount":32,"indexable":true,"url":"https://nowen.ai/category/business-voip-services"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/globalgig-com","label":"Apply to Globalgig's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Managed Security Services","anchor":"product-managed-security-services","type":"Service","url":"https://globalgig.com/security/","summary":"Protect enterprise users, devices, identities, AI systems, and networks with coordinated security services and operations tailored to each organization.","description":"Globalgig’s managed security services protect enterprise users, devices, identities, AI systems, and network environments through a coordinated architecture and operational service. The portfolio includes edge protection, endpoint and IoT security, identity security, AI security, and managed security operations. Organizations can choose platform administration, co-management, or fully managed operations. Services can include platform configuration, threat detection, incident management, remediation, policy improvement, and compliance reporting. Security and network services are managed together, with shared operational visibility and one accountable provider.","pricing":{},"features":[{"name":"Flexible security management","value":"Match Support To Your Team","valueDescription":"Select the level of operational responsibility that fits your organization, from platform administration to fully managed security operations."},{"name":"Integrated security coverage","value":"Protect The Full Attack Surface","valueDescription":"Address security across network edges, endpoints, IoT devices, human and machine identities, AI systems, and security operations through one managed model."},{"name":"Managed security operations","value":"Monitor And Respond Around The Clock","valueDescription":"Use monitoring, detection, analyst review, incident management, and remediation options to support security operations, with service scope matched to the selected management model."},{"name":"Edge protection","value":"Enforce Security At The Edge","valueDescription":"Apply access controls and traffic inspection across users, sites, cloud applications, and internet traffic through managed edge security services."},{"name":"Endpoint and IoT security","value":"Detect And Contain Device Threats","valueDescription":"Identify suspicious activity across endpoints and workloads, and discover, monitor, and protect connected devices, including devices that cannot run traditional security agents."},{"name":"Identity security","value":"Govern Human And Machine Access","valueDescription":"Apply continuous access controls and least-privilege governance to human and non-human identities, including privileged accounts, service accounts, and AI agents."},{"name":"AI security","value":"Secure AI Use And Workloads","valueDescription":"Gain visibility and control over employee use of AI tools while protecting AI applications, models, and agents from data exposure, unsafe permissions, and runtime threats."},{"name":"Network and security integration","value":"Coordinate Network And Security","valueDescription":"Manage network and security through one provider and team, with shared context for events and fewer handoffs when an issue crosses service boundaries."},{"name":"Unified security visibility","value":"View Security Operations Together","valueDescription":"Use a shared operational view to monitor security and network context, review policy enforcement, and follow relevant events across managed services."},{"name":"Security policy and configuration improvement","value":"Adapt Controls As Risks Change","valueDescription":"Keep policies and configurations under review and use ongoing assessments and recommendations to adapt protection as the organization and threat landscape change."},{"name":"Compliance and audit support","value":"Support Compliance Reviews With Evidence","valueDescription":"Use security reporting, dashboards, audit data, and AI usage records to review operations and document relevant activity."}]},{"name":"Global Networking","anchor":"product-global-networking","type":"Service","url":"https://globalgig.com/global-networking/","summary":"Simplify global connectivity with site-matched network services, proactive management, and visibility across sites, circuits, and cloud connections.","description":"Globalgig designs, procures, and manages enterprise connectivity across more than 195 countries through one provider. Its portfolio includes broadband, dedicated internet access, IP transit, private networking, cloud connectivity, and managed SD-WAN. Services can use more than 600 carrier relationships and are selected for site, traffic, application, and compliance requirements. Globalgig’s 24/7 Network Operations Center monitors managed connections and handles carrier fault management. Orchestra Insight provides service-level visibility across circuits and sites, and one support relationship coordinates the underlying services.","pricing":{},"features":[{"name":"Multi-carrier global connectivity","value":"Connect Across Global Markets","valueDescription":"Access connectivity through carrier relationships in more than 195 countries, with one provider coordinating underlying carriers."},{"name":"Private cloud connectivity","value":"Connect Cloud Environments Privately","valueDescription":"Bypass public internet routing with private connections between enterprise infrastructure and cloud providers or between cloud environments."},{"name":"Site-specific network design","value":"Match Connectivity To Each Site","valueDescription":"Choose services according to the performance, application, and compliance needs of each location."},{"name":"Internet connectivity options","value":"Choose The Right Internet Service","valueDescription":"Select broadband, dedicated internet, IP transit, wireless, or satellite options for site requirements, with applicable performance commitments and network integrations."},{"name":"Private circuit connectivity","value":"Keep Sensitive Traffic On Private Circuits","valueDescription":"Use dedicated circuits with scalable bandwidth and a selection of service types and topologies for isolated, predictable network connectivity."},{"name":"Managed SD-WAN","value":"Route Applications Across Available Paths","valueDescription":"Use application-aware routing and configured policies to direct traffic across available network transports and support resilient connectivity."},{"name":"24/7 network operations","value":"Detect And Resolve Network Issues","valueDescription":"Rely on 24/7 monitoring and carrier fault management to identify connection problems and coordinate resolution through Globalgig’s NOC."},{"name":"Single point of accountability","value":"Manage Connectivity Through One Provider","valueDescription":"Contact one provider for managed connectivity and carrier escalations, including management of eligible existing circuits."},{"name":"Unified network visibility","value":"View Network Services In One Place","valueDescription":"Review service-level information across sites and circuits instead of relying on separate views from individual carriers and services."},{"name":"Network integration and scalability","value":"Scale And Integrate Network Services","valueDescription":"Bring network layers together under one operational model and adjust cloud or private circuit capacity as requirements evolve."},{"name":"Consolidated billing and SLA management","value":"Consolidate Network Billing And SLAs","valueDescription":"Simplify financial reconciliation and service escalation across network services, locations, and underlying carriers."}]},{"name":"Managed Network Services","anchor":"product-managed-network-services","type":"Service","url":"https://globalgig.com/managed-services/managed-network-services/","summary":"Find network issues earlier, improve service visibility, and reduce operational burden with proactive management and 24/7 support.","description":"Globalgig Managed Network Services provide proactive monitoring, active management, and ongoing optimization across network estates, backed by its 24/7 NOC. Services can cover circuits, network devices, SD-WAN, Cloud Connect, wireless networking, and in-scope security infrastructure. Three tiers range from proactive monitoring and fault management to full configuration and device management. Plus and Premier tiers include Orchestra Insight for AI-driven, service-level observability; Premier also includes configuration changes, proactive updates, and access to dedicated Tier 3 engineers.","pricing":{},"features":[{"name":"Proactive network monitoring","value":"Find Issues Before Users Are Affected","valueDescription":"Surface network degradation and anomalies early so teams can investigate before users report an issue."},{"name":"24/7 fault management and carrier escalation","value":"Resolve Faults Around The Clock","valueDescription":"Use one operational team and escalation path for fault management and carrier coordination across the managed network."},{"name":"Service-level performance visibility","value":"Understand Service Health And Risk","valueDescription":"Review service availability, risk, and performance degradation through service-level views shared by customer teams and Globalgig."},{"name":"Configuration and lifecycle management","value":"Keep Network Configurations And Circuits Managed","valueDescription":"Depending on tier and scope, Globalgig manages configuration, device maintenance, equipment replacement, vendor assistance, and circuit lifecycle activities."},{"name":"Incident management and accountability","value":"Track Incidents With Clear Accountability","valueDescription":"Follow issues through resolution with documented timelines, named accountability, and tickets focused on root causes."},{"name":"Tiered service options","value":"Choose Support That Fits Your Operation","valueDescription":"Select from baseline circuit visibility and fault management through deeper service-level monitoring to full operational and device management."},{"name":"Broad network estate coverage","value":"Manage Multiple Network Services Together","valueDescription":"Bring diverse circuits, devices, overlays, cloud connections, and wireless services into one operational model with one team and escalation path."},{"name":"Dedicated Tier 3 engineering support","value":"Access Engineers Who Know Your Network","valueDescription":"Receive senior engineering support from a team familiar with the network and its history, with proactive reviews and environment-aligned reporting."},{"name":"Capacity monitoring and planning","value":"Plan Capacity Before It Becomes A Problem","valueDescription":"Use monitoring and historical reporting to address capacity concerns before they contribute to service problems."}]},{"name":"Orchestra Insight","anchor":"product-orchestra-insight","type":"Platform","url":"https://globalgig.com/managed-services/managed-intelligence/","summary":"Help teams identify service-impacting issues earlier, reduce alert noise, and manage complex network estates with shared, real-time visibility.","description":"Orchestra Insight is Globalgig’s AI-driven managed intelligence and network observability platform. It brings services, devices, and connections into a unified view, correlates events across complex environments, and measures performance at the service level. Customizable dashboards, incident management, and historical reporting help customer teams and Globalgig’s NOC understand network availability, health, risk, and application performance. The platform can monitor in-scope network, security, wireless, IoT, voice, and cloud connectivity services, including eligible circuits and devices from other providers.","pricing":{},"features":[{"name":"AI-driven event correlation","value":"Reduce Alert Noise","valueDescription":"Focus teams on issues affecting services and users rather than requiring them to triage multiple individual alerts."},{"name":"Service-level monitoring","value":"Measure Service Health","valueDescription":"Assess service availability, identify asset impairments that raise outage risk, and see performance degradation before it becomes a visible fault."},{"name":"Proactive anomaly detection","value":"Detect Degradation Earlier","valueDescription":"Identify potential service issues early so customer teams and Globalgig can investigate before users report them."},{"name":"Multi-service monitoring","value":"Unify Service Visibility","valueDescription":"View multiple service types, sites, and carriers in one platform instead of relying on separate tools for each part of the estate."},{"name":"Dashboards, alerts, and reporting","value":"Customize Operational Views","valueDescription":"Tailor dashboards, alerts, and reports to operational and executive requirements while keeping network and application information visible."},{"name":"Incident and root cause management","value":"Clarify Incident Causes","valueDescription":"Use prioritized events, enriched tickets, timelines, and root cause analysis to investigate incidents and track resolution."},{"name":"Shared operational visibility","value":"Share Real-Time Data","valueDescription":"Give both teams access to the same operational information to support validation and clearer conversations when a service needs attention."},{"name":"Historical reporting and trend analysis","value":"Plan Network Capacity","valueDescription":"Review network performance over time to inform capacity planning and ongoing improvement."}]},{"name":"Professional Services","anchor":"product-professional-services","type":"Service","url":"https://globalgig.com/managed-services/managed-network-services/","summary":"Access specialist network expertise for projects beyond standard managed service tiers without changing your service tier.","description":"Globalgig’s Professional Services team provides hourly or project-based network expertise for requirements beyond standard managed service tiers. Services cover remote hands and basic troubleshooting, advanced configuration and troubleshooting, and network design and optimization. Professional Services can support customer teams or extend managed service scope for specific projects without requiring a tier change.","pricing":{},"features":[{"name":"Flexible professional services engagement","value":"Get Specialist Support When Needed","valueDescription":"Access the Professional Services team for specific needs and projects while keeping the existing managed service tier."},{"name":"Advanced configuration and troubleshooting","value":"Resolve Specialized Network Requirements","valueDescription":"Get help with complex device and protocol changes, routing policies, firewall rules, SD-WAN policies, VPN setup, and specialist troubleshooting."},{"name":"Network design and optimization","value":"Improve Network Design And Performance","valueDescription":"Engage experts for architecture reviews, redesign, optimization, capacity planning, technology migrations, and post-incident analysis and remediation."},{"name":"Remote hands and basic troubleshooting","value":"Handle On-Site And Basic Network Tasks","valueDescription":"Get assistance with hardware racking, cabling, remote hands, basic networking, port management, and VLAN management."}]},{"name":"Enterprise Voice","anchor":"product-enterprise-voice","type":"Service","url":"https://globalgig.com/voice/","summary":"Simplify enterprise calling with managed global voice services that connect existing systems, support distributed teams, and replace aging phone lines.","description":"Globalgig Enterprise Voice brings SIP trunking, hosted PBX, and POTS replacement under one provider. SIP trunking connects existing PBX and UCaaS platforms, including Microsoft Teams, to the public telephone network over existing IP connectivity. Hosted PBX provides cloud-delivered calling without on-premises phone system hardware. POTS replacement manages transitions from legacy analog lines to LTE or VoIP, including support for analog devices. The service offers global numbers, secure calling options, network integration, and 24/7 support.","pricing":{},"features":[{"name":"Managed voice portfolio","value":"Manage Voice Services With One Provider","valueDescription":"Consolidate key enterprise voice services and ongoing management through a single provider and support team."},{"name":"Global telephony reach","value":"Reach Callers With Local Numbers Worldwide","valueDescription":"Support business calling across countries with local presence, DID, and toll-free services, while retaining eligible existing numbers through managed porting."},{"name":"Existing platform integration","value":"Connect Existing Phone Systems To The PSTN","valueDescription":"Keep compatible phone systems and collaboration platforms while adding public telephone network calling through SIP trunking, including direct routing for Microsoft Teams."},{"name":"Integrated network delivery","value":"Run Voice Over Existing Network Connections","valueDescription":"Use existing IP connectivity for voice, reducing the need for separate voice circuits and providing one escalation path for issues across both layers."},{"name":"Secure and compliant calling","value":"Protect Calls And Support Compliance","valueDescription":"Use encrypted signaling and media, caller authentication, and applicable emergency-calling and life safety capabilities to address voice security and regulatory requirements."},{"name":"Cloud-hosted enterprise calling","value":"Move Business Calling To The Cloud","valueDescription":"Provide enterprise calling features without maintaining on-premises PBX hardware, with calling access through mobile and desktop applications."},{"name":"Managed POTS replacement","value":"Replace Legacy Lines At Lower Cost","valueDescription":"Move voice and analog services away from legacy copper lines through a managed transition that addresses supported devices and can save up to 70%, according to Globalgig."},{"name":"Elastic capacity and flexible billing","value":"Scale Calling Capacity And Match Billing To Usage","valueDescription":"Adjust virtual call channels as demand changes and choose per-trunk or pooled billing to align charges with call volumes across locations."},{"name":"Distributed user access and call continuity","value":"Keep Users Reachable Across Locations","valueDescription":"Support calling across offices and devices, and redirect calls to an alternative destination when primary connectivity is unavailable."},{"name":"Disaster recovery and failover","value":"Maintain Calling During Service Disruptions","valueDescription":"Use disaster recovery, automatic failover, and call routing options to help keep calls available when primary infrastructure or connectivity is unavailable."}],"marketCategories":[{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"}]},{"name":"Wireless connectivity","anchor":"product-wireless-connectivity","type":"Service","url":"https://globalgig.com/wireless-connectivity/","summary":"Connect remote, mobile, and distributed operations with flexible wireless services, centralized visibility, and managed support through one provider.","description":"Globalgig provides carrier-neutral wireless connectivity for enterprises across multiple countries, carriers, and technologies. Services include 4G LTE and 5G, LEO satellite, IoT connectivity, SIM and eSIM management, wireless networking, and managed connectivity for primary connections, failover, and out-of-band access. Orchestra provides SIM, device, usage, cost, security, and lifecycle visibility, while one provider manages service relationships and billing. Wireless architecture, equipment, eSIM provisioning, deployment, and ongoing network management are available to match operational requirements.","pricing":{},"features":[{"name":"Multi-carrier global coverage","value":"Connect Across Global Markets","valueDescription":"Access wireless networks across more than 195 countries through one provider, with carrier selection matched to deployment requirements."},{"name":"Multiple wireless technologies","value":"Choose The Right Wireless Technology","valueDescription":"Use cellular, satellite, and IoT connectivity options through one provider, with services matched to site, device, coverage, and operational requirements."},{"name":"Primary connectivity, failover, and out-of-band access","value":"Keep Sites Connected Through Disruptions","valueDescription":"Use wireless as primary connectivity, automatic backup, or an independent remote-access path for troubleshooting and recovery when production connectivity is unavailable."},{"name":"Centralized wireless and SIM management","value":"Manage Wireless Operations In One Place","valueDescription":"View and manage SIMs, devices, profiles, usage, subscriptions, costs, and service status through one platform instead of separate carrier portals."},{"name":"Wireless security controls","value":"Protect Wireless Devices And Connections","valueDescription":"Apply network and SIM-level controls, monitor for unusual usage, and integrate wireless deployments with available security services."},{"name":"SIM and eSIM lifecycle management","value":"Update SIM Profiles Remotely","valueDescription":"Provision and change SIM and eSIM profiles through Orchestra, helping manage carrier changes and device connectivity without physical SIM logistics."},{"name":"IoT connectivity and device management","value":"Manage Global IoT Deployments","valueDescription":"Connect devices across carriers and countries while managing connectivity, usage, and SIM operations through centralized tools and integrations."},{"name":"Remote and satellite connectivity","value":"Reach Sites Beyond Terrestrial Networks","valueDescription":"Connect remote and maritime sites with managed satellite service that can support business applications and provide a path independent of terrestrial networks."},{"name":"Flexible data plans","value":"Match Data Plans To Your Usage","valueDescription":"Select data models that reflect how devices and sites use connectivity across regions, including pooled or shared data across devices and carriers."},{"name":"Managed deployment and operations","value":"Deploy And Manage Wireless Services","valueDescription":"Get support for planning, equipment, activation, monitoring, and ongoing operations, with management depth selected to fit your team's needs."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://globalgig.com","text":"Globalgig"},{"url":"https://globalgig.com/security/","text":"Managed Security Services"},{"url":"https://globalgig.com/global-networking/","text":"Global Networking"},{"url":"https://globalgig.com/managed-services/managed-network-services/","text":"Managed Network Services"},{"url":"https://globalgig.com/managed-services/managed-intelligence/","text":"Orchestra Insight"},{"url":"https://globalgig.com/voice/","text":"Enterprise Voice"},{"url":"https://globalgig.com/wireless-connectivity/","text":"Wireless connectivity"}]}