Flipdish

Manage restaurant orders and operations in one place to streamline service, gain real-time business insights, and coordinate multiple locations.

Bring ordering and payment to customers to help reduce queues and waiting times, while handling transactions and loyalty wherever service happens.

Help restaurants take direct orders through branded channels, simplify ordering, and encourage customers to return.

Help restaurants speed up in-store ordering, reduce queues and staff pressure, minimise order mistakes, and increase average order value.

Manage delivery through your own drivers or integrated partners, streamline dispatch and tracking, and configure delivery areas and fees while retaining control of the customer experience.

Automates Google Search advertising to reach nearby customers and generate direct online orders, without the manual work of creating and managing campaigns.

Helps restaurants reach local customers, generate more orders, and build customer loyalty through professionally managed marketing campaigns.

Answer more calls, capture accurate phone orders, increase order value, and free staff to focus on food and service.

Get restaurant-specific sales answers, growth advice, and menu and opening-hours updates through one conversational assistant.

Accept payments across online and in-store channels, simplify reconciliation, and access flexible payouts with transparent fees.

Access funding quickly to cover business costs, with upfront costs and repayments linked to future Flipdish sales.

Helps restaurants encourage positive Google reviews and handle negative customer feedback privately.

Moves phone customers to online ordering to ease order handling, support customer database growth, and help restaurants increase average order value.

Get guided setup, practical training, and ongoing help to use Flipdish products with confidence.

Cloud-based point-of-sale and order management systems for restaurants that handle order taking, payments, kitchen display, reporting, and multi-location operations.

Products: Flipdish POS, Flipdish Handheld POS

Capabilities that help restaurants capture and manage self-service, website, pickup, and delivery orders while synchronizing menus, pricing, payments, and order routing.

Products: Flipdish Online Ordering, Flipdish Self-Service Kiosk, Flipdish AI Phone Agent, Flipdish Phone Marketing

Capabilities that help restaurants coordinate delivery fulfilment through their own drivers or delivery partners, including dispatch, delivery zones, charges, tracking, and notifications.

Products: Flipdish Delivery Management, Flipdish POS

Services and terminals that enable merchants to accept card and digital wallet payments, process refunds, and access transaction proceeds through standard or accelerated settlement.

Products: Flipdish Pay, Flipdish Handheld POS, Flipdish POS

Marketing and customer engagement services for restaurants including website development with ordering, SEO, paid ads, social media management, email & SMS campaigns, influencer partnerships and analytics to drive online orders and repeat visits.

Products: Flipdish AI Marketing, Flipdish Managed Marketing, Flipdish Customer Feedback App

Flipdish POS

Flipdish POS is a restaurant point-of-sale and management system for handling in-store and online orders, payments, menus, kitchen operations, inventory, staff tasks, and reporting. It brings orders from marketplaces, websites, mobile apps, and kiosks into one dashboard and supports multi-location businesses with centralised menus and reporting. The cloud-based system works across Android, iOS, and Windows devices, integrates with Flipdish websites, apps, and kiosks, and may be compatible with existing hardware.

Category: Point of Sale Software

• Manage Orders From Every Channel
  Bring online and in-store orders together in one dashboard, reducing the need to switch between marketplace terminals or enter orders manually. Pause sales channels from the POS when service is busy.
• Update Menus Across Sales Channels
  Make menu changes in one place and push them to connected channels. Snooze items when they run out or pause a channel during busy periods.
• Track Performance And Costs In Real Time
  Review sales, channels, payments, inventory, and costs from a consolidated view. Reports can be customised and used to compare performance across locations.
• Manage Multiple Locations Centrally
  Add stores and brands as a business grows, manage menus centrally, and view reports across locations from one place.
• Accept Multiple Payment Types
  Process cash, vouchers, and card payments through the POS, including contactless and mobile NFC payments. Split tender allows multiple payment types in one transaction.
• Coordinate Kitchen Tickets In Real Time
  Give kitchen teams clear, standardised order information from multiple sales channels, with configurable displays and station routing. Ticket prioritisation, modifiers, notes, labels, and driver assignments support the kitchen's workflow.
• Monitor Stock, Food Costs, And Waste
  Track stock levels, food costs, and wastage, and use stock takes and discrepancy reports to understand inventory. Manage suppliers and purchase orders, with reconciliation for deliveries.
• Organise Staff And Control Access
  Create schedules and rotas, track holiday requests, assign roles and permissions, and set manager approvals for selected actions. Payroll tools help calculate past and upcoming wages.
• Reward Customers With Offers And Loyalty
  Apply vouchers and discounts at the POS and support a restaurant loyalty programme. Customer profiles can show transaction history, loyalty details, and account balances.
• Access Business Information From Anywhere
  Sign in from supported Android, iOS, and Windows devices to access sales, inventory, and reports remotely. Existing hardware may also be compatible.
• Connect Ordering And Restaurant Systems
  Connect Flipdish POS with its online ordering services, apps, and kiosks. Integrations with other POS systems and services can transfer online orders into restaurant workflows.
• Track Deliveries And Notify Customers
  Assign delivery drivers from the POS and follow deliveries live. Keep customers informed with order-status and driver-progress notifications.
• Record Checks And Flag Safety Issues
  Digitally log temperatures and operational checks, track appliance information, and keep incident records. Alerts can flag hazards or food safety issues for action.
• Handle Multiple Order Types
  Manage dine-in, collection, take-out, and delivery orders through the POS alongside orders from connected sales channels.
• Build A Compatible Restaurant Setup
  Configure the POS with compatible registers and accessories such as card readers, cash drawers, printers, scanners, and kitchen displays. Existing hardware may be usable after compatibility is checked.
• Display Menus, Offers, And Order Details
  Use digital signage to present menus and promotions and show order status. Customer-facing displays can show live transaction details and idle-screen offers or branding.
• Recognise Callers And Create Profiles
  Use caller information to greet returning customers by name or quickly create a profile for a new customer.

Flipdish Handheld POS

Flipdish Handheld POS is a compact, all-in-one mobile point-of-sale device for restaurants, cafés, quick-service businesses, and food trucks. Staff can take and manage orders, accept payments, apply loyalty rewards, and print receipts wherever service happens. Its portable design, built-in SIM connectivity, and swivel charging base support service on the move or at the counter. The starter kit includes the handheld device with a built-in payment terminal and printer, a charging base, cash drawer, and kitchen printer.

• Take Orders Anywhere
  Bring order taking directly to customers at tables, in queues, or outside, helping reduce waiting times.
• Accept Payments On The Move
  Process payments at the table, in a queue, or wherever customers are being served.
• Reward Loyal Customers
  Apply rewards in real time with a loyalty card scan during service.
• Serve Customers Flexibly
  Use a compact device in different service locations, with built-in SIM connectivity supporting handheld service around the venue.
• Connect To Flipdish
  Add the handheld device to an existing Flipdish setup.
• Equip Your Service Setup
  Get the handheld POS and supporting equipment together in one kit, including a payment terminal, receipt printer, charging base, cash drawer, and kitchen printer.
• Print Customer Receipts
  Provide customers with receipts directly from the device.
• Withstand Fast-Paced Service
  Use hardware designed for the demands of busy hospitality service.
• Switch To Countertop Service
  Dock the handheld POS to keep it charging and use it as a compact countertop POS.
• Send Tickets To The Kitchen
  Print kitchen order tickets to help front-of-house and kitchen teams stay in sync.
• Prompt Customer Tips
  Give customers an opportunity to reward staff with a tip before payment.
• Open The Drawer Automatically
  Connect the cash drawer to the POS so it can open automatically with transactions.

Flipdish Online Ordering

Flipdish Online Ordering helps restaurants and takeaways accept direct orders through branded websites, mobile apps, and self-service kiosks. Restaurants can create and update menus, integrate ordering with an existing website and POS, and use tools for promotions, loyalty, upselling, customer data, and reporting. Mobile-ready ordering features include one-click reordering, order status updates, and modern payment options.

• Take Orders Through Branded Channels
  Give customers ways to order directly through your branded website, mobile app, or in-store kiosk.
• Encourage Repeat Customer Orders
  Use campaigns, rewards, and vouchers to draw customers back and support ongoing loyalty.
• Add Ordering To Your Existing Website
  Keep an existing website while adding Flipdish online ordering in a way that fits the brand.
• Simplify Repeat Mobile Orders
  Make ordering easier with saved previous orders, populated addresses, organised menus, and meal customisation.
• Create And Update Menus
  Manage menu content through the Flipdish Portal and make changes when needed.
• Suggest Additional Items During Ordering
  Present relevant add-ons and popular items during the ordering flow so customers can add more to their baskets.
• Transfer Orders To Your POS
  Send online orders directly to a compatible POS system and avoid manually entering them.
• Showcase Your Brand Online
  Present the restaurant and its menu through a responsive, branded website designed for customers to find and use across devices.
• Attract Customers With Promotions
  Offer first-order discounts and special promotions to encourage new customers to order.
• Redirect Phone Customers To Online Ordering
  Prompt phone customers to order online with an automatic SMS, freeing staff from handling those orders by phone.
• Make Checkout Clear And Convenient
  Help customers review their order before checkout and pay using supported payment options.
• Connect Orders To Delivery Partners
  Integrate with supported delivery partners and driver management services to arrange delivery for online orders.
• Use Sales Insights And Customer Data
  Review sales information and access customer data through the Portal to analyse performance and build customer relationships.
• Promote Specials With Push Notifications
  Send timely messages to app customers about specials and loyalty offers.
• Keep Customers Informed About Orders
  Share order status information so customers can follow their order without needing to call.

Flipdish Self-Service Kiosk

Flipdish Self-Service Kiosks let restaurant customers place and pay for orders in-store through a self-ordering experience. Kiosks support menu customisation, suggestions for popular items, vouchers, loyalty rewards, and tips. Orders can integrate with Flipdish POS, Flipdish Online Ordering, and other compatible POS systems. Hardware options include floor- or wall-mounted and countertop models, with card readers that support payment cards and NFC-enabled devices. The kiosks are designed to help restaurants process orders quickly, ease pressure on staff, reduce ordering mistakes, and increase average order value.

• Increase Average Order Value
  Encourage customers to add items and modifiers during self-service ordering. Flipdish says kiosks can increase average order value by up to 20%.
• Process More Orders Quickly
  Handle up to four orders per minute and help customers place orders without waiting for staff.
• Free Staff For Other Tasks
  Let customers order independently, easing pressure on staff and allowing employees to focus on other work during busy periods.
• Connect Kiosk Orders To POS
  Send kiosk orders to Flipdish Terminal or POS, or integrate with other compatible POS systems to help speed up service and minimise errors.
• Make And Customise Orders Easily
  Give customers a straightforward interface to navigate menus, select available extras, and complete orders.
• Suggest Popular Additional Items
  Present popular items during ordering, making it easy for customers to add more to their baskets.
• Accept Card And NFC Payments
  Accept payments using supported payment cards and NFC-enabled devices through an integrated kiosk card reader.
• Review And Correct Orders
  Help customers check their order and make corrections or additions at checkout before paying.
• Choose A Suitable Kiosk Setup
  Select a floor- or wall-mounted kiosk or a countertop model to suit different store locations and layouts.
• Redeem Vouchers And Earn Rewards
  Enable customers to use vouchers and collect loyalty rewards as part of the ordering experience.
• Manage Orders Through The Portal
  Use the Flipdish Portal to create menus, manage orders, report on performance, and receive customer payments when the kiosk is not integrated with a POS system.
• Reuse Your Online Ordering Setup
  Add a kiosk using the same ordering system as a Flipdish website.
• Get Help With Setup And Support
  Receive help setting up the kiosk and access troubleshooting support seven days a week through WhatsApp, email, or phone.
• Collect Tips For Employees
  Give customers the option to leave a tip for restaurant employees when ordering.
• Match Kiosks To Your Brand
  Use custom kiosk wrapping to reflect the restaurant's brand.
• Print Matching Order Dockets
  Provide a printed order record for the customer and restaurant, helping both check order details and reducing the chance of mistakes.

Flipdish Delivery Management

Flipdish Delivery Management helps restaurants offer delivery using their own drivers or integrated delivery partners. Orders placed through a restaurant’s website or app are sent to the store and, when using a delivery partner, dispatched to that partner for collection and fulfilment. Restaurants can define delivery areas on a map, set minimum order amounts and delivery charges by area, and manage delivery orders through Flipdish POS and Kitchen Display System. The service also supports live driver tracking and customer delivery notifications.

• Connect With Delivery Partners
  Use integrated delivery providers to fulfil orders without needing your own delivery drivers. Additional integrations are available.
• Dispatch Orders To Delivery Partners
  Automatically send website or app orders to a delivery partner for collection and fulfilment, alongside sending the order to the restaurant.
• Manage Delivery Orders In One Place
  Receive delivery orders in Flipdish POS and display them in the Kitchen Display System, supporting a single workflow instead of separate tablets and manual re-entry.
• Configure Delivery Zones And Fees
  Set delivery areas, minimum order amounts, and delivery charges for each area, giving you control over the locations you serve and your delivery terms.
• Manage Your Own Drivers
  Use your restaurant’s own drivers and manage delivery assignments and progress from the POS.
• Track Deliveries And Notify Customers
  Monitor delivery progress live from the POS and send customers updates on order status, including when their driver is approaching.
• Control Your Delivery Experience
  Choose between your own driver team and delivery partners, and control how delivery works for customers. The service can reduce dependence on marketplaces for delivery.

Flipdish AI Marketing

Flipdish AI Marketing is an automated Google Ads service built into the Flipdish platform. It uses restaurant information to create and manage Google Search campaigns, target nearby customers, and optimise ads for orders placed through the restaurant’s Flipdish website. Restaurants set their budget and can review campaign activity and results in the Flipdish portal, including an AI-generated summary in plain language.

• Automate Google Search Campaigns
  Let AI create and manage paid search campaigns, including ad copy, search terms, bids, and ongoing optimisation.
• Build Ads From Restaurant Data
  Use existing restaurant and ordering information to build campaigns tailored to the restaurant.
• Reach Nearby Searchers
  Show ads to people near the restaurant who are searching on Google, helping local customers discover the restaurant.
• Drive Direct Website Orders
  Send potential customers from Google Search Ads to the restaurant’s Flipdish website, where they can place orders directly.
• Track Orders And Ad Spend
  Review ad reach, clicks, orders, customer spend, costs, and Return on Ad Spend in the Flipdish portal, with an AI summary.
• Adjust Your Ad Budget
  Set the amount to invest and change the budget directly in the Flipdish portal, with campaigns updated automatically.
• Review Every Campaign Change
  See campaign updates in a plain-English activity log and understand how AI is working to improve performance.

Flipdish Managed Marketing

Flipdish Managed Marketing provides restaurant-focused campaign support from Flipdish’s marketing professionals. The team creates and delivers targeted campaigns across Google and SMS, including local search strategies and SMS campaigns aimed at generating more orders. The broader marketing offering also includes Google Business Profile optimisation and tools for customer acquisition, loyalty, and retention.

• Delegate Campaign Creation And Delivery
  Rely on Flipdish marketing professionals to create and deliver campaigns tailored to restaurant needs.
• Reach Nearby Customers On Google
  Local search strategies and Google Ads help restaurants appear to people searching for food in their area.
• Promote Your Restaurant Through SMS
  Targeted text-message campaigns help restaurants reach customers with relevant promotions and encourage orders.
• Improve Your Visibility On Google
  An optimised business profile can make it easier for customers to discover a restaurant and order directly from its listing in Google Search or Maps.
• Encourage Repeat Customer Orders
  Use promotions and loyalty campaigns to attract first-time customers, reward regulars, and reconnect with customers who have not ordered recently.

Flipdish AI Phone Agent

Flipdish AI Phone Agent is a conversational AI service for restaurants that answers calls, takes orders, recommends upsells, processes secure payments, and sends orders to Flipdish POS, a kitchen printer, or a kitchen display screen. Trained on a restaurant’s voice and menu, it can handle multiple callers at once, take orders in any language, confirm items and special notes, apply loyalty rewards, and route non-order calls to restaurant staff.

• Capture More Calls
  Handle several inbound calls at the same time so customers can get through without waiting on hold.
• Take Orders Naturally
  Let customers place orders through a conversational phone interaction, including requests involving menu questions, item modifiers, and special notes.
• Confirm Order Details
  Check each order with the customer before it reaches the kitchen, supporting accurate tickets.
• Increase Order Value
  Suggest relevant additions during the conversation to help grow average order value.
• Send Orders To Kitchens
  Deliver orders directly into connected Flipdish and kitchen systems, avoiding the need for staff to relay each order manually.
• Collect Secure Payments
  Complete payment during the call and have transaction records and reconciliation handled in Flipdish.
• Free Staff For Service
  Let the AI handle phone orders so staff can focus on food and service.
• Reward Phone Customers
  Include phone orders in the same loyalty rewards programme used for website and app orders.
• Route Customer Questions
  Pass non-order calls to the restaurant team with context so customer enquiries are not left unanswered.
• Maintain Consistent Service
  Deliver a consistent tone and service experience to callers across locations.

Flippy AI

Flippy AI is a conversational assistant built into the Flipdish App. It brings key restaurant business information together in one chat, where users can ask questions in plain English, understand sales performance, get ideas to generate more orders, and update menu items and opening hours. Opening hours can be changed across owned channels and marketplaces from the same conversation.

Category: AI Assistant Software

• Ask Questions In One Restaurant-Specific Chat
  Ask about your business in plain English through the Flipdish App and get answers based on your restaurant.
• Understand Sales Performance In Seconds
  Ask about sales performance and get an answer based on your restaurant's business information.
• Get Ideas To Generate More Orders
  Ask how to generate more orders and receive advice based on what is happening in your business.
• Update Missing Menu Items Through Chat
  Tell Flippy AI which items are missing and update the menu from the same conversation.
• Update Opening Hours Across Channels
  Change opening hours once in chat and update them across owned channels and marketplaces.

Flipdish Pay

Flipdish Pay is a payment solution for restaurants that handles online and in-store payments across devices, from tills to handheld POS systems. It offers transparent blended rates, optional same-day payouts, fraud detection, and built-in tipping. A single dashboard brings together sales, tips, refunds, and payouts across channels, with daily summaries to support reconciliation. The service also supports contactless payments, table-side payments, emailed or SMS receipts, multi-currency transactions, recurring billing, dispute management, and developer-friendly integrations. Payment devices arrive ready to connect with embedded payments, and setup takes 3–5 business days.

• Accept Payments Across Every Channel
  Take payments online and in-store, including at the till and table-side with a handheld POS, using one payment solution.
• Keep Payment Costs Clear
  See straightforward rates across card types, including AMEX, and avoid hidden fees.
• Reconcile Payments From One Dashboard
  Review payment activity across channels in a single place, with daily summaries designed to simplify reconciliation.
• Receive Funds The Same Day
  Choose the option to receive funds on the same day rather than waiting longer for payment.
• Identify Risks And Manage Disputes
  Use tools to spot risks, reduce chargebacks, and manage disputes.
• Collect Tips With A Tap
  Let customers add a tip during payment through a simple tap.
• Start Taking Payments With Ready Devices
  Use payment devices that arrive ready to connect with embedded payments. Setup takes 3–5 business days and requires no extra software.
• Accept Payments In Multiple Currencies
  Support payments in multiple currencies for customers, whether they are tourists or locals.
• Bill Customers On A Recurring Basis
  Use recurring billing for subscription or meal-plan payment arrangements.
• Send Receipts By Email Or SMS
  Deliver receipts digitally by email or SMS to cut paper clutter and simplify refunds.
• Integrate Payments As Your Needs Grow
  Use developer-friendly integrations to support the business as its payment needs scale.
• Match Card Readers To Your Brand
  Custom-brand card readers to align payment hardware with your restaurant's brand.

Flipdish Capital

Flipdish Capital gives eligible Flipdish customers access to funding through offers in their Flipdish dashboard. Customers can view a personalised offer, choose an available funding amount, and receive approved funds in their bank account, typically within 30 minutes. Funding is provided by YouLend and managed through the Flipdish platform. The service charges a flat fee rather than interest, shows the total cost upfront, and automatically collects repayments from future Flipdish sales. Loans and merchant cash advances have a minimum amount due each payment period; if sales-based payments do not meet that minimum, the remaining amount is automatically debited from the customer’s bank account.

• View Your Personalised Offer
  Check eligibility and see a personalised pre-approved funding offer directly in the Flipdish dashboard.
• Receive Funds In Minutes
  Get approved funds in your bank account typically within 30 minutes, even on weekends and public holidays.
• Repay Automatically From Sales
  Payments are deducted automatically from future Flipdish sales. A minimum amount is due each period, and any shortfall is automatically debited from the bank account.
• Choose An Available Amount
  Select a funding option that fits your needs, up to the maximum amount available based on recent Flipdish sales.
• See Your Total Cost Upfront
  Review the full cost before accepting funding. The service uses a flat fee instead of interest and states that it has no late fees or early repayment penalties.
• Manage Funding In Your Dashboard
  View and apply for an offer directly through the Flipdish dashboard.
• Access YouLend-Provided Funding
  Receive funding provided by YouLend through a process managed on the Flipdish platform.

Flipdish Customer Feedback App

Flipdish Customer Feedback App automatically sends customers a feedback link after an order. It encourages happy customers to leave positive Google reviews while allowing restaurants to handle negative feedback privately. The app is described as easy to set up and designed to help restaurants shine online.

• Request Feedback After Every Order
  Send customers a feedback link automatically after an order, helping restaurants gather feedback without manually contacting each customer.
• Encourage Positive Google Reviews
  Give happy customers a route to share positive feedback as Google reviews.
• Handle Negative Feedback Privately
  Enable restaurants to receive and address negative feedback privately rather than directing that feedback to public reviews.
• Set Up The App Easily
  The app is designed to be easy for restaurants to set up.

Flipdish Phone Marketing

Flipdish Phone Marketing is a free tool that automatically sends phone customers to a restaurant’s website or mobile app to place online orders. This helps restaurants move phone customers to a channel that is easier to handle, can support customer database growth, and offers the opportunity for higher-value orders. Flipdish states that online orders are up to 20% higher in average value than orders placed over the phone.

• Redirect Phone Customers Online
  Automatically directs phone customers toward online ordering, helping restaurants free up staff and streamline order handling.
• Send Customers To Your Website And App
  Give phone customers a route to order through the restaurant’s own website or mobile app.
• Free Up Staff For Restaurant Operations
  Shifts orders from the phone to online channels, which the website describes as easier for the business to handle.
• Increase Average Order Value
  Encouraging phone customers to order online can benefit from the higher average order value Flipdish reports for online orders.
• Build Your Customer Database
  Online ordering through the restaurant’s own website and mobile app can help the business build its customer database.

Flipdish Onboarding and Customer Support

Flipdish provides guided onboarding and ongoing customer support to help restaurants set up and use its products. Support includes setup guidance, menu migration and team training, plus technical assistance by phone, email, and WhatsApp. Customers can also use the Help Centre and Flipdish Academy for articles, setup guides, tutorials, and training.

• Get Guided From Setup Through Launch
  Receive step-by-step help with setting up Flipdish products. Online ordering customers switching systems can also get help migrating menus, creating a website, and training their team.
• Get Help Seven Days A Week
  Contact the support team by phone, email, or WhatsApp seven days a week. Customers can also chat through the Flipdish App or Portal.
• Work With A Dedicated Account Manager
  Get a dedicated point of contact as part of the customer care offering.
• Find Answers And Setup Guidance
  Use articles, setup guides, video tutorials, training, and practical tips to learn about Flipdish products.
• Learn To Get More From Flipdish
  Access free education resources, including how-to videos, to build knowledge of Flipdish products.