{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/flipdish-com","markdownUrl":"https://nowen.ai/agents/flipdish-com.md","jsonUrl":"https://nowen.ai/agents/flipdish-com.json","name":"Flipdish","website":"https://flipdish.com","industry":"Restaurant Technology","deliveryModel":"software","marketCategories":{"primary":{"name":"Point of Sale Software","url":"https://nowen.ai/category/point-of-sale-software"},"others":[{"name":"AI Assistant Software","url":"https://nowen.ai/category/ai-assistant-software"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T15:31:30.665Z","summary":"Flipdish helps food businesses manage restaurant operations and grow through an integrated technology platform and customer support.","description":"Flipdish provides restaurant technology and support to help independent restaurants, takeaways, cafés, quick-service businesses, and multi-location brands simplify operations, manage customer orders, and grow on their own terms.","mission":"Make running a restaurant satisfyingly simple and help independent restaurants and takeaways thrive on their own terms.","directory":{"industryName":"Restaurant Technology","agentCount":41,"indexable":true,"hubUrl":"https://nowen.ai/industry/restaurant-technology"},"categoryDirectory":{"name":"Point of Sale Software","agentCount":26,"indexable":true,"url":"https://nowen.ai/category/point-of-sale-software"},"aiReaderFamilies":["OpenAI","Perplexity"],"boonFrontDoor":{"url":"https://boon.ai/agents/flipdish-com","label":"Apply to Flipdish's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"Flipdish POS","anchor":"product-flipdish-pos","type":"Product","url":"https://www.flipdish.com/pos-system","summary":"Manage restaurant orders and operations in one place to streamline service, gain real-time business insights, and coordinate multiple locations.","description":"Flipdish POS is a restaurant point-of-sale and management system for handling in-store and online orders, payments, menus, kitchen operations, inventory, staff tasks, and reporting. It brings orders from marketplaces, websites, mobile apps, and kiosks into one dashboard and supports multi-location businesses with centralised menus and reporting. The cloud-based system works across Android, iOS, and Windows devices, integrates with Flipdish websites, apps, and kiosks, and may be compatible with existing hardware.","pricing":{},"features":[{"name":"Unified order management","value":"Manage Orders From Every Channel","valueDescription":"Bring online and in-store orders together in one dashboard, reducing the need to switch between marketplace terminals or enter orders manually. Pause sales channels from the POS when service is busy."},{"name":"Menu management","value":"Update Menus Across Sales Channels","valueDescription":"Make menu changes in one place and push them to connected channels. Snooze items when they run out or pause a channel during busy periods."},{"name":"Sales and operational reporting","value":"Track Performance And Costs In Real Time","valueDescription":"Review sales, channels, payments, inventory, and costs from a consolidated view. Reports can be customised and used to compare performance across locations."},{"name":"Multi-location management","value":"Manage Multiple Locations Centrally","valueDescription":"Add stores and brands as a business grows, manage menus centrally, and view reports across locations from one place."},{"name":"Integrated payments","value":"Accept Multiple Payment Types","valueDescription":"Process cash, vouchers, and card payments through the POS, including contactless and mobile NFC payments. Split tender allows multiple payment types in one transaction."},{"name":"Kitchen display system","value":"Coordinate Kitchen Tickets In Real Time","valueDescription":"Give kitchen teams clear, standardised order information from multiple sales channels, with configurable displays and station routing. Ticket prioritisation, modifiers, notes, labels, and driver assignments support the kitchen's workflow."},{"name":"Inventory management","value":"Monitor Stock, Food Costs, And Waste","valueDescription":"Track stock levels, food costs, and wastage, and use stock takes and discrepancy reports to understand inventory. Manage suppliers and purchase orders, with reconciliation for deliveries."},{"name":"Staff management","value":"Organise Staff And Control Access","valueDescription":"Create schedules and rotas, track holiday requests, assign roles and permissions, and set manager approvals for selected actions. Payroll tools help calculate past and upcoming wages."},{"name":"Loyalty and promotions","value":"Reward Customers With Offers And Loyalty","valueDescription":"Apply vouchers and discounts at the POS and support a restaurant loyalty programme. Customer profiles can show transaction history, loyalty details, and account balances."},{"name":"Cloud access across devices","value":"Access Business Information From Anywhere","valueDescription":"Sign in from supported Android, iOS, and Windows devices to access sales, inventory, and reports remotely. Existing hardware may also be compatible."},{"name":"POS and ordering integrations","value":"Connect Ordering And Restaurant Systems","valueDescription":"Connect Flipdish POS with its online ordering services, apps, and kiosks. Integrations with other POS systems and services can transfer online orders into restaurant workflows."},{"name":"Delivery tracking","value":"Track Deliveries And Notify Customers","valueDescription":"Assign delivery drivers from the POS and follow deliveries live. Keep customers informed with order-status and driver-progress notifications."},{"name":"Food safety and compliance tools","value":"Record Checks And Flag Safety Issues","valueDescription":"Digitally log temperatures and operational checks, track appliance information, and keep incident records. Alerts can flag hazards or food safety issues for action."},{"name":"Order dispatch management","value":"Handle Multiple Order Types","valueDescription":"Manage dine-in, collection, take-out, and delivery orders through the POS alongside orders from connected sales channels."},{"name":"Hardware compatibility","value":"Build A Compatible Restaurant Setup","valueDescription":"Configure the POS with compatible registers and accessories such as card readers, cash drawers, printers, scanners, and kitchen displays. Existing hardware may be usable after compatibility is checked."},{"name":"Digital signage and customer-facing display","value":"Display Menus, Offers, And Order Details","valueDescription":"Use digital signage to present menus and promotions and show order status. Customer-facing displays can show live transaction details and idle-screen offers or branding."},{"name":"Customer identification","value":"Recognise Callers And Create Profiles","valueDescription":"Use caller information to greet returning customers by name or quickly create a profile for a new customer."}],"marketCategories":[{"name":"Point of Sale Software","url":"https://nowen.ai/category/point-of-sale-software"}]},{"name":"Flipdish Handheld POS","anchor":"product-flipdish-handheld-pos","type":"Product","url":"https://www.flipdish.com/handheld-pos","summary":"Bring ordering and payment to customers to help reduce queues and waiting times, while handling transactions and loyalty wherever service happens.","description":"Flipdish Handheld POS is a compact, all-in-one mobile point-of-sale device for restaurants, cafés, quick-service businesses, and food trucks. Staff can take and manage orders, accept payments, apply loyalty rewards, and print receipts wherever service happens. Its portable design, built-in SIM connectivity, and swivel charging base support service on the move or at the counter. The starter kit includes the handheld device with a built-in payment terminal and printer, a charging base, cash drawer, and kitchen printer.","pricing":{},"features":[{"name":"Mobile order taking","value":"Take Orders Anywhere","valueDescription":"Bring order taking directly to customers at tables, in queues, or outside, helping reduce waiting times."},{"name":"Mobile payment processing","value":"Accept Payments On The Move","valueDescription":"Process payments at the table, in a queue, or wherever customers are being served."},{"name":"Loyalty integration","value":"Reward Loyal Customers","valueDescription":"Apply rewards in real time with a loyalty card scan during service."},{"name":"Portable design and SIM connectivity","value":"Serve Customers Flexibly","valueDescription":"Use a compact device in different service locations, with built-in SIM connectivity supporting handheld service around the venue."},{"name":"Flipdish system integration","value":"Connect To Flipdish","valueDescription":"Add the handheld device to an existing Flipdish setup."},{"name":"Handheld POS starter kit","value":"Equip Your Service Setup","valueDescription":"Get the handheld POS and supporting equipment together in one kit, including a payment terminal, receipt printer, charging base, cash drawer, and kitchen printer."},{"name":"Receipt printing","value":"Print Customer Receipts","valueDescription":"Provide customers with receipts directly from the device."},{"name":"Hospitality-ready durability","value":"Withstand Fast-Paced Service","valueDescription":"Use hardware designed for the demands of busy hospitality service."},{"name":"Swivel charging base","value":"Switch To Countertop Service","valueDescription":"Dock the handheld POS to keep it charging and use it as a compact countertop POS."},{"name":"Kitchen order printing","value":"Send Tickets To The Kitchen","valueDescription":"Print kitchen order tickets to help front-of-house and kitchen teams stay in sync."},{"name":"Tipping prompt","value":"Prompt Customer Tips","valueDescription":"Give customers an opportunity to reward staff with a tip before payment."},{"name":"Automatic cash drawer opening","value":"Open The Drawer Automatically","valueDescription":"Connect the cash drawer to the POS so it can open automatically with transactions."}]},{"name":"Flipdish Online Ordering","anchor":"product-flipdish-online-ordering","type":"Platform","url":"https://www.flipdish.com/online-ordering","summary":"Help restaurants take direct orders through branded channels, simplify ordering, and encourage customers to return.","description":"Flipdish Online Ordering helps restaurants and takeaways accept direct orders through branded websites, mobile apps, and self-service kiosks. Restaurants can create and update menus, integrate ordering with an existing website and POS, and use tools for promotions, loyalty, upselling, customer data, and reporting. Mobile-ready ordering features include one-click reordering, order status updates, and modern payment options.","pricing":{},"features":[{"name":"Branded ordering channels","value":"Take Orders Through Branded Channels","valueDescription":"Give customers ways to order directly through your branded website, mobile app, or in-store kiosk."},{"name":"Loyalty and retention campaigns","value":"Encourage Repeat Customer Orders","valueDescription":"Use campaigns, rewards, and vouchers to draw customers back and support ongoing loyalty."},{"name":"Existing website integration","value":"Add Ordering To Your Existing Website","valueDescription":"Keep an existing website while adding Flipdish online ordering in a way that fits the brand."},{"name":"Mobile app ordering","value":"Simplify Repeat Mobile Orders","valueDescription":"Make ordering easier with saved previous orders, populated addresses, organised menus, and meal customisation."},{"name":"Menu management","value":"Create And Update Menus","valueDescription":"Manage menu content through the Flipdish Portal and make changes when needed."},{"name":"Menu upselling","value":"Suggest Additional Items During Ordering","valueDescription":"Present relevant add-ons and popular items during the ordering flow so customers can add more to their baskets."},{"name":"POS integrations","value":"Transfer Orders To Your POS","valueDescription":"Send online orders directly to a compatible POS system and avoid manually entering them."},{"name":"Website design and discovery","value":"Showcase Your Brand Online","valueDescription":"Present the restaurant and its menu through a responsive, branded website designed for customers to find and use across devices."},{"name":"Customer acquisition campaigns","value":"Attract Customers With Promotions","valueDescription":"Offer first-order discounts and special promotions to encourage new customers to order."},{"name":"Phone-to-online redirects","value":"Redirect Phone Customers To Online Ordering","valueDescription":"Prompt phone customers to order online with an automatic SMS, freeing staff from handling those orders by phone."},{"name":"Checkout and payment options","value":"Make Checkout Clear And Convenient","valueDescription":"Help customers review their order before checkout and pay using supported payment options."},{"name":"Delivery partner integrations","value":"Connect Orders To Delivery Partners","valueDescription":"Integrate with supported delivery partners and driver management services to arrange delivery for online orders."},{"name":"Sales reporting and customer data","value":"Use Sales Insights And Customer Data","valueDescription":"Review sales information and access customer data through the Portal to analyse performance and build customer relationships."},{"name":"Customer notifications","value":"Promote Specials With Push Notifications","valueDescription":"Send timely messages to app customers about specials and loyalty offers."},{"name":"Order status updates","value":"Keep Customers Informed About Orders","valueDescription":"Share order status information so customers can follow their order without needing to call."}]},{"name":"Flipdish Self-Service Kiosk","anchor":"product-flipdish-self-service-kiosk","type":"Product","url":"https://www.flipdish.com/online-ordering/kiosks","summary":"Help restaurants speed up in-store ordering, reduce queues and staff pressure, minimise order mistakes, and increase average order value.","description":"Flipdish Self-Service Kiosks let restaurant customers place and pay for orders in-store through a self-ordering experience. Kiosks support menu customisation, suggestions for popular items, vouchers, loyalty rewards, and tips. Orders can integrate with Flipdish POS, Flipdish Online Ordering, and other compatible POS systems. Hardware options include floor- or wall-mounted and countertop models, with card readers that support payment cards and NFC-enabled devices. The kiosks are designed to help restaurants process orders quickly, ease pressure on staff, reduce ordering mistakes, and increase average order value.","pricing":{},"features":[{"name":"Average order value growth","value":"Increase Average Order Value","valueDescription":"Encourage customers to add items and modifiers during self-service ordering. Flipdish says kiosks can increase average order value by up to 20%."},{"name":"Fast order processing","value":"Process More Orders Quickly","valueDescription":"Handle up to four orders per minute and help customers place orders without waiting for staff."},{"name":"Staff pressure reduction","value":"Free Staff For Other Tasks","valueDescription":"Let customers order independently, easing pressure on staff and allowing employees to focus on other work during busy periods."},{"name":"POS and ordering system integration","value":"Connect Kiosk Orders To POS","valueDescription":"Send kiosk orders to Flipdish Terminal or POS, or integrate with other compatible POS systems to help speed up service and minimise errors."},{"name":"Intuitive menus and meal customisation","value":"Make And Customise Orders Easily","valueDescription":"Give customers a straightforward interface to navigate menus, select available extras, and complete orders."},{"name":"Automatic menu upsells","value":"Suggest Popular Additional Items","valueDescription":"Present popular items during ordering, making it easy for customers to add more to their baskets."},{"name":"Integrated card and contactless payments","value":"Accept Card And NFC Payments","valueDescription":"Accept payments using supported payment cards and NFC-enabled devices through an integrated kiosk card reader."},{"name":"Clear order checkout","value":"Review And Correct Orders","valueDescription":"Help customers check their order and make corrections or additions at checkout before paying."},{"name":"Kiosk hardware options","value":"Choose A Suitable Kiosk Setup","valueDescription":"Select a floor- or wall-mounted kiosk or a countertop model to suit different store locations and layouts."},{"name":"Loyalty and voucher redemption","value":"Redeem Vouchers And Earn Rewards","valueDescription":"Enable customers to use vouchers and collect loyalty rewards as part of the ordering experience."},{"name":"Standalone order management","value":"Manage Orders Through The Portal","valueDescription":"Use the Flipdish Portal to create menus, manage orders, report on performance, and receive customer payments when the kiosk is not integrated with a POS system."},{"name":"Shared online ordering setup","value":"Reuse Your Online Ordering Setup","valueDescription":"Add a kiosk using the same ordering system as a Flipdish website."},{"name":"Setup and ongoing support","value":"Get Help With Setup And Support","valueDescription":"Receive help setting up the kiosk and access troubleshooting support seven days a week through WhatsApp, email, or phone."},{"name":"Customer tipping","value":"Collect Tips For Employees","valueDescription":"Give customers the option to leave a tip for restaurant employees when ordering."},{"name":"Custom kiosk branding","value":"Match Kiosks To Your Brand","valueDescription":"Use custom kiosk wrapping to reflect the restaurant's brand."},{"name":"Printed order dockets","value":"Print Matching Order Dockets","valueDescription":"Provide a printed order record for the customer and restaurant, helping both check order details and reducing the chance of mistakes."}]},{"name":"Flipdish Delivery Management","anchor":"product-flipdish-delivery-management","type":"Product","url":"https://www.flipdish.com/delivery","summary":"Manage delivery through your own drivers or integrated partners, streamline dispatch and tracking, and configure delivery areas and fees while retaining control of the customer experience.","description":"Flipdish Delivery Management helps restaurants offer delivery using their own drivers or integrated delivery partners. Orders placed through a restaurant’s website or app are sent to the store and, when using a delivery partner, dispatched to that partner for collection and fulfilment. Restaurants can define delivery areas on a map, set minimum order amounts and delivery charges by area, and manage delivery orders through Flipdish POS and Kitchen Display System. The service also supports live driver tracking and customer delivery notifications.","pricing":{},"features":[{"name":"Delivery partner integrations","value":"Connect With Delivery Partners","valueDescription":"Use integrated delivery providers to fulfil orders without needing your own delivery drivers. Additional integrations are available."},{"name":"Automatic partner dispatch","value":"Dispatch Orders To Delivery Partners","valueDescription":"Automatically send website or app orders to a delivery partner for collection and fulfilment, alongside sending the order to the restaurant."},{"name":"POS and kitchen order integration","value":"Manage Delivery Orders In One Place","valueDescription":"Receive delivery orders in Flipdish POS and display them in the Kitchen Display System, supporting a single workflow instead of separate tablets and manual re-entry."},{"name":"Delivery area and rate configuration","value":"Configure Delivery Zones And Fees","valueDescription":"Set delivery areas, minimum order amounts, and delivery charges for each area, giving you control over the locations you serve and your delivery terms."},{"name":"Own-driver delivery management","value":"Manage Your Own Drivers","valueDescription":"Use your restaurant’s own drivers and manage delivery assignments and progress from the POS."},{"name":"Live delivery tracking and notifications","value":"Track Deliveries And Notify Customers","valueDescription":"Monitor delivery progress live from the POS and send customers updates on order status, including when their driver is approaching."},{"name":"Delivery experience control","value":"Control Your Delivery Experience","valueDescription":"Choose between your own driver team and delivery partners, and control how delivery works for customers. The service can reduce dependence on marketplaces for delivery."}]},{"name":"Flipdish AI Marketing","anchor":"product-flipdish-ai-marketing","type":"Product","url":"https://www.flipdish.com/ai-marketing","summary":"Automates Google Search advertising to reach nearby customers and generate direct online orders, without the manual work of creating and managing campaigns.","description":"Flipdish AI Marketing is an automated Google Ads service built into the Flipdish platform. It uses restaurant information to create and manage Google Search campaigns, target nearby customers, and optimise ads for orders placed through the restaurant’s Flipdish website. Restaurants set their budget and can review campaign activity and results in the Flipdish portal, including an AI-generated summary in plain language.","pricing":{},"features":[{"name":"Automated campaign creation and management","value":"Automate Google Search Campaigns","valueDescription":"Let AI create and manage paid search campaigns, including ad copy, search terms, bids, and ongoing optimisation."},{"name":"Restaurant-data-driven campaign setup","value":"Build Ads From Restaurant Data","valueDescription":"Use existing restaurant and ordering information to build campaigns tailored to the restaurant."},{"name":"Local search targeting","value":"Reach Nearby Searchers","valueDescription":"Show ads to people near the restaurant who are searching on Google, helping local customers discover the restaurant."},{"name":"Direct online order conversion","value":"Drive Direct Website Orders","valueDescription":"Send potential customers from Google Search Ads to the restaurant’s Flipdish website, where they can place orders directly."},{"name":"Campaign performance reporting","value":"Track Orders And Ad Spend","valueDescription":"Review ad reach, clicks, orders, customer spend, costs, and Return on Ad Spend in the Flipdish portal, with an AI summary."},{"name":"Flexible budget controls","value":"Adjust Your Ad Budget","valueDescription":"Set the amount to invest and change the budget directly in the Flipdish portal, with campaigns updated automatically."},{"name":"Campaign activity transparency","value":"Review Every Campaign Change","valueDescription":"See campaign updates in a plain-English activity log and understand how AI is working to improve performance."}]},{"name":"Flipdish Managed Marketing","anchor":"product-flipdish-managed-marketing","type":"Service","url":"https://www.flipdish.com/marketing","summary":"Helps restaurants reach local customers, generate more orders, and build customer loyalty through professionally managed marketing campaigns.","description":"Flipdish Managed Marketing provides restaurant-focused campaign support from Flipdish’s marketing professionals. The team creates and delivers targeted campaigns across Google and SMS, including local search strategies and SMS campaigns aimed at generating more orders. The broader marketing offering also includes Google Business Profile optimisation and tools for customer acquisition, loyalty, and retention.","pricing":{},"features":[{"name":"Managed campaign creation and delivery","value":"Delegate Campaign Creation And Delivery","valueDescription":"Rely on Flipdish marketing professionals to create and deliver campaigns tailored to restaurant needs."},{"name":"Managed Google Ads campaigns","value":"Reach Nearby Customers On Google","valueDescription":"Local search strategies and Google Ads help restaurants appear to people searching for food in their area."},{"name":"Managed SMS campaigns","value":"Promote Your Restaurant Through SMS","valueDescription":"Targeted text-message campaigns help restaurants reach customers with relevant promotions and encourage orders."},{"name":"Google Business Profile optimisation","value":"Improve Your Visibility On Google","valueDescription":"An optimised business profile can make it easier for customers to discover a restaurant and order directly from its listing in Google Search or Maps."},{"name":"Loyalty and retention campaigns","value":"Encourage Repeat Customer Orders","valueDescription":"Use promotions and loyalty campaigns to attract first-time customers, reward regulars, and reconnect with customers who have not ordered recently."}]},{"name":"Flipdish AI Phone Agent","anchor":"product-flipdish-ai-phone-agent","type":"Product","url":"https://www.flipdish.com/ai-phone-agent","summary":"Answer more calls, capture accurate phone orders, increase order value, and free staff to focus on food and service.","description":"Flipdish AI Phone Agent is a conversational AI service for restaurants that answers calls, takes orders, recommends upsells, processes secure payments, and sends orders to Flipdish POS, a kitchen printer, or a kitchen display screen. Trained on a restaurant’s voice and menu, it can handle multiple callers at once, take orders in any language, confirm items and special notes, apply loyalty rewards, and route non-order calls to restaurant staff.","pricing":{},"features":[{"name":"Simultaneous call handling","value":"Capture More Calls","valueDescription":"Handle several inbound calls at the same time so customers can get through without waiting on hold."},{"name":"Conversational phone ordering","value":"Take Orders Naturally","valueDescription":"Let customers place orders through a conversational phone interaction, including requests involving menu questions, item modifiers, and special notes."},{"name":"Order confirmation","value":"Confirm Order Details","valueDescription":"Check each order with the customer before it reaches the kitchen, supporting accurate tickets."},{"name":"Intelligent upselling","value":"Increase Order Value","valueDescription":"Suggest relevant additions during the conversation to help grow average order value."},{"name":"POS and kitchen integration","value":"Send Orders To Kitchens","valueDescription":"Deliver orders directly into connected Flipdish and kitchen systems, avoiding the need for staff to relay each order manually."},{"name":"Secure phone payments","value":"Collect Secure Payments","valueDescription":"Complete payment during the call and have transaction records and reconciliation handled in Flipdish."},{"name":"Reduced phone workload","value":"Free Staff For Service","valueDescription":"Let the AI handle phone orders so staff can focus on food and service."},{"name":"Loyalty rewards integration","value":"Reward Phone Customers","valueDescription":"Include phone orders in the same loyalty rewards programme used for website and app orders."},{"name":"Non-order call forwarding","value":"Route Customer Questions","valueDescription":"Pass non-order calls to the restaurant team with context so customer enquiries are not left unanswered."},{"name":"Consistent restaurant voice","value":"Maintain Consistent Service","valueDescription":"Deliver a consistent tone and service experience to callers across locations."}]},{"name":"Flippy AI","anchor":"product-flippy-ai","type":"Platform","url":"https://www.flipdish.com/flippy-ai","summary":"Get restaurant-specific sales answers, growth advice, and menu and opening-hours updates through one conversational assistant.","description":"Flippy AI is a conversational assistant built into the Flipdish App. It brings key restaurant business information together in one chat, where users can ask questions in plain English, understand sales performance, get ideas to generate more orders, and update menu items and opening hours. Opening hours can be changed across owned channels and marketplaces from the same conversation.","pricing":{},"features":[{"name":"Conversational restaurant assistant","value":"Ask Questions In One Restaurant-Specific Chat","valueDescription":"Ask about your business in plain English through the Flipdish App and get answers based on your restaurant."},{"name":"Sales insights","value":"Understand Sales Performance In Seconds","valueDescription":"Ask about sales performance and get an answer based on your restaurant's business information."},{"name":"Growth recommendations","value":"Get Ideas To Generate More Orders","valueDescription":"Ask how to generate more orders and receive advice based on what is happening in your business."},{"name":"Menu updates","value":"Update Missing Menu Items Through Chat","valueDescription":"Tell Flippy AI which items are missing and update the menu from the same conversation."},{"name":"Opening hours updates","value":"Update Opening Hours Across Channels","valueDescription":"Change opening hours once in chat and update them across owned channels and marketplaces."}],"marketCategories":[{"name":"AI Assistant Software","url":"https://nowen.ai/category/ai-assistant-software"}]},{"name":"Flipdish Pay","anchor":"product-flipdish-pay","type":"Product","url":"https://www.flipdish.com/pay","summary":"Accept payments across online and in-store channels, simplify reconciliation, and access flexible payouts with transparent fees.","description":"Flipdish Pay is a payment solution for restaurants that handles online and in-store payments across devices, from tills to handheld POS systems. It offers transparent blended rates, optional same-day payouts, fraud detection, and built-in tipping. A single dashboard brings together sales, tips, refunds, and payouts across channels, with daily summaries to support reconciliation. The service also supports contactless payments, table-side payments, emailed or SMS receipts, multi-currency transactions, recurring billing, dispute management, and developer-friendly integrations. Payment devices arrive ready to connect with embedded payments, and setup takes 3–5 business days.","pricing":{},"features":[{"name":"Online and in-store payment acceptance","value":"Accept Payments Across Every Channel","valueDescription":"Take payments online and in-store, including at the till and table-side with a handheld POS, using one payment solution."},{"name":"Transparent payment fees","value":"Keep Payment Costs Clear","valueDescription":"See straightforward rates across card types, including AMEX, and avoid hidden fees."},{"name":"Consolidated payment reporting","value":"Reconcile Payments From One Dashboard","valueDescription":"Review payment activity across channels in a single place, with daily summaries designed to simplify reconciliation."},{"name":"Flexible payouts","value":"Receive Funds The Same Day","valueDescription":"Choose the option to receive funds on the same day rather than waiting longer for payment."},{"name":"Fraud detection and dispute management","value":"Identify Risks And Manage Disputes","valueDescription":"Use tools to spot risks, reduce chargebacks, and manage disputes."},{"name":"Built-in tipping","value":"Collect Tips With A Tap","valueDescription":"Let customers add a tip during payment through a simple tap."},{"name":"Payment device readiness","value":"Start Taking Payments With Ready Devices","valueDescription":"Use payment devices that arrive ready to connect with embedded payments. Setup takes 3–5 business days and requires no extra software."},{"name":"Multi-currency support","value":"Accept Payments In Multiple Currencies","valueDescription":"Support payments in multiple currencies for customers, whether they are tourists or locals."},{"name":"Recurring billing","value":"Bill Customers On A Recurring Basis","valueDescription":"Use recurring billing for subscription or meal-plan payment arrangements."},{"name":"Digital receipts","value":"Send Receipts By Email Or SMS","valueDescription":"Deliver receipts digitally by email or SMS to cut paper clutter and simplify refunds."},{"name":"Developer-friendly integrations","value":"Integrate Payments As Your Needs Grow","valueDescription":"Use developer-friendly integrations to support the business as its payment needs scale."},{"name":"Custom-branded card readers","value":"Match Card Readers To Your Brand","valueDescription":"Custom-brand card readers to align payment hardware with your restaurant's brand."}]},{"name":"Flipdish Capital","anchor":"product-flipdish-capital","type":"Product","url":"https://www.flipdish.com/capital","summary":"Access funding quickly to cover business costs, with upfront costs and repayments linked to future Flipdish sales.","description":"Flipdish Capital gives eligible Flipdish customers access to funding through offers in their Flipdish dashboard. Customers can view a personalised offer, choose an available funding amount, and receive approved funds in their bank account, typically within 30 minutes. Funding is provided by YouLend and managed through the Flipdish platform. The service charges a flat fee rather than interest, shows the total cost upfront, and automatically collects repayments from future Flipdish sales. Loans and merchant cash advances have a minimum amount due each payment period; if sales-based payments do not meet that minimum, the remaining amount is automatically debited from the customer’s bank account.","pricing":{},"features":[{"name":"Dashboard eligibility and offers","value":"View Your Personalised Offer","valueDescription":"Check eligibility and see a personalised pre-approved funding offer directly in the Flipdish dashboard."},{"name":"Rapid funding transfer","value":"Receive Funds In Minutes","valueDescription":"Get approved funds in your bank account typically within 30 minutes, even on weekends and public holidays."},{"name":"Automatic sales-based repayments","value":"Repay Automatically From Sales","valueDescription":"Payments are deducted automatically from future Flipdish sales. A minimum amount is due each period, and any shortfall is automatically debited from the bank account."},{"name":"Funding amount selection","value":"Choose An Available Amount","valueDescription":"Select a funding option that fits your needs, up to the maximum amount available based on recent Flipdish sales."},{"name":"Upfront flat-fee pricing","value":"See Your Total Cost Upfront","valueDescription":"Review the full cost before accepting funding. The service uses a flat fee instead of interest and states that it has no late fees or early repayment penalties."},{"name":"Flipdish dashboard access","value":"Manage Funding In Your Dashboard","valueDescription":"View and apply for an offer directly through the Flipdish dashboard."},{"name":"YouLend-provided funding","value":"Access YouLend-Provided Funding","valueDescription":"Receive funding provided by YouLend through a process managed on the Flipdish platform."}]},{"name":"Flipdish Customer Feedback App","anchor":"product-flipdish-customer-feedback-app","type":"Product","url":"https://www.flipdish.com/customer-feedback-app","summary":"Helps restaurants encourage positive Google reviews and handle negative customer feedback privately.","description":"Flipdish Customer Feedback App automatically sends customers a feedback link after an order. It encourages happy customers to leave positive Google reviews while allowing restaurants to handle negative feedback privately. The app is described as easy to set up and designed to help restaurants shine online.","pricing":{},"features":[{"name":"Automatic feedback requests","value":"Request Feedback After Every Order","valueDescription":"Send customers a feedback link automatically after an order, helping restaurants gather feedback without manually contacting each customer."},{"name":"Google review encouragement","value":"Encourage Positive Google Reviews","valueDescription":"Give happy customers a route to share positive feedback as Google reviews."},{"name":"Private negative feedback handling","value":"Handle Negative Feedback Privately","valueDescription":"Enable restaurants to receive and address negative feedback privately rather than directing that feedback to public reviews."},{"name":"Easy setup","value":"Set Up The App Easily","valueDescription":"The app is designed to be easy for restaurants to set up."}]},{"name":"Flipdish Phone Marketing","anchor":"product-flipdish-phone-marketing","type":"Product","url":"https://www.flipdish.com/marketing","summary":"Moves phone customers to online ordering to ease order handling, support customer database growth, and help restaurants increase average order value.","description":"Flipdish Phone Marketing is a free tool that automatically sends phone customers to a restaurant’s website or mobile app to place online orders. This helps restaurants move phone customers to a channel that is easier to handle, can support customer database growth, and offers the opportunity for higher-value orders. Flipdish states that online orders are up to 20% higher in average value than orders placed over the phone.","pricing":{},"features":[{"name":"SMS phone redirects","value":"Redirect Phone Customers Online","valueDescription":"Automatically directs phone customers toward online ordering, helping restaurants free up staff and streamline order handling."},{"name":"Website and app ordering destinations","value":"Send Customers To Your Website And App","valueDescription":"Give phone customers a route to order through the restaurant’s own website or mobile app."},{"name":"Phone order workload reduction","value":"Free Up Staff For Restaurant Operations","valueDescription":"Shifts orders from the phone to online channels, which the website describes as easier for the business to handle."},{"name":"Online order value improvement","value":"Increase Average Order Value","valueDescription":"Encouraging phone customers to order online can benefit from the higher average order value Flipdish reports for online orders."},{"name":"Customer database growth","value":"Build Your Customer Database","valueDescription":"Online ordering through the restaurant’s own website and mobile app can help the business build its customer database."}]},{"name":"Flipdish Onboarding and Customer Support","anchor":"product-flipdish-onboarding-and-customer-support","type":"Service","url":"https://www.flipdish.com/products-overview","summary":"Get guided setup, practical training, and ongoing help to use Flipdish products with confidence.","description":"Flipdish provides guided onboarding and ongoing customer support to help restaurants set up and use its products. Support includes setup guidance, menu migration and team training, plus technical assistance by phone, email, and WhatsApp. Customers can also use the Help Centre and Flipdish Academy for articles, setup guides, tutorials, and training.","pricing":{},"features":[{"name":"Guided onboarding","value":"Get Guided From Setup Through Launch","valueDescription":"Receive step-by-step help with setting up Flipdish products. Online ordering customers switching systems can also get help migrating menus, creating a website, and training their team."},{"name":"Seven-day multichannel support","value":"Get Help Seven Days A Week","valueDescription":"Contact the support team by phone, email, or WhatsApp seven days a week. Customers can also chat through the Flipdish App or Portal."},{"name":"Dedicated account management","value":"Work With A Dedicated Account Manager","valueDescription":"Get a dedicated point of contact as part of the customer care offering."},{"name":"Help Centre resources","value":"Find Answers And Setup Guidance","valueDescription":"Use articles, setup guides, video tutorials, training, and practical tips to learn about Flipdish products."},{"name":"Flipdish Academy training","value":"Learn To Get More From Flipdish","valueDescription":"Access free education resources, including how-to videos, to build knowledge of Flipdish products."}]}],"audiences":[],"segments":[{"name":"Restaurant point of sale","description":"Cloud-based point-of-sale and order management systems for restaurants that handle order taking, payments, kitchen display, reporting, and multi-location operations.","size":11.75,"cagr":9.1,"color":1,"productNames":["Flipdish POS","Flipdish Handheld POS"],"methodology":"Estimated global restaurant POS software market size is $11.75 billion in 2025, based on the cited DataM Intelligence estimate. The 2025–2032 growth rate implied by its projection to $21.62 billion is approximately 9.1% CAGR. A separate estimate gives $10.52 billion in 2023 and 6.43% CAGR through 2032, indicating variation among market estimates.","citations":[{"url":"https://backofhouse.io/resources/20-restaurant-pos-statistics-you-should-know","text":"The global restaurant POS software market topped $11.75 billion in 2025 and is expected to reach $21.62 billion by 2032"},{"url":"https://introspectivemarketresearch.com/reports/restaurant-pos-software-market/","text":"The Restaurant POS Software Market was valued at USD 10.52 billion in 2023 and is projected to reach USD 18.43 billion by 2032, registering a CAGR of 6.43 %"}]},{"name":"Restaurant ordering","description":"Capabilities that help restaurants capture and manage self-service, website, pickup, and delivery orders while synchronizing menus, pricing, payments, and order routing.","size":13.6,"cagr":12.8,"color":2,"productNames":["Flipdish Online Ordering","Flipdish Self-Service Kiosk","Flipdish AI Phone Agent","Flipdish Phone Marketing"],"methodology":"Estimated global market size for 2025, using the online ordering systems market as the closest quantified proxy. Its scope includes restaurant ordering software and services such as storefronts, menu management, payments, and order routing, but also covers retail and grocery ordering. The source projects 12.8% CAGR for 2026–2035.","citations":[{"url":"https://www.strategicrevenueinsights.com/industry/online-ordering-systems-market","text":"The global online ordering systems market is valued at USD 13.60 Billion in 2025 and is projected to reach USD 45.36 Billion by 2035, growing at a CAGR of 12.8%"}]},{"name":"Restaurant delivery management","description":"Capabilities that help restaurants coordinate delivery fulfilment through their own drivers or delivery partners, including dispatch, delivery zones, charges, tracking, and notifications.","size":1.2,"cagr":8,"color":3,"productNames":["Flipdish Delivery Management","Flipdish POS"],"methodology":"The search results do not provide a standalone market-size estimate for restaurant delivery management software. The $1.2 billion figure is an approximate estimate for this narrower software segment, not the broader online food delivery or restaurant POS markets. The closest segment-specific growth reference forecasts 8% CAGR for restaurant delivery and takeout software from 2026 to 2033.","citations":[{"url":"https://www.linkedin.com/pulse/key-trends-revenue-potential-global-restaurant-delivery-fqyle","text":"Projections indicate a robust Compound Annual Growth Rate (CAGR) of 8% from 2026 to 2033."}]},{"name":"Payment processing","description":"Services and terminals that enable merchants to accept card and digital wallet payments, process refunds, and access transaction proceeds through standard or accelerated settlement.","size":79.9,"cagr":11.5,"color":4,"productNames":["Flipdish Pay","Flipdish Handheld POS","Flipdish POS"],"methodology":"Estimated global market size is USD 79.9 billion in 2023, using the payment processing solution market as the closest match to the defined segment. The cited forecast projects 11.5% CAGR through 2033. A separate estimate places the market at USD 81.0 billion in 2024 with 12.0% CAGR, broadly corroborating the scale and growth outlook.","citations":[{"url":"https://market.us/report/payment-processing-solution-market/","text":"USD 236.6 billion By 2033, from USD 79.9 billion in 2023, growing at a CAGR of 11.5%"},{"url":"https://market.us/report/payment-processing-solutions-market/","text":"USD 198 Billion by 2032 from USD 81.0 Billion in 2024, growing at a CAGR of 12.00%"}]},{"name":"Restaurant digital marketing and guest engagement","description":"Marketing and customer engagement services for restaurants including website development with ordering, SEO, paid ads, social media management, email & SMS campaigns, influencer partnerships and analytics to drive online orders and repeat visits.","size":8,"cagr":10,"color":5,"productNames":["Flipdish AI Marketing","Flipdish Managed Marketing","Flipdish Customer Feedback App"],"methodology":"The search results provide examples of restaurant digital marketing tactics and advertising benchmarks, but no market-wide size or growth figures. The estimate is an approximate global annual market for restaurant-focused digital marketing and guest-engagement services, including agency and related service spend; it excludes restaurant sales, delivery-platform revenue, and general-purpose marketing spend. The 10% CAGR is an informed estimate reflecting increased use of online ordering, paid digital advertising, social media, and customer data tools. These figures are uncertain because the provided sources do not quantify the segment.","citations":[]}],"faq":[],"comparisons":[],"sources":[{"url":"https://flipdish.com","text":"Flipdish"},{"url":"https://www.flipdish.com/pos-system","text":"Flipdish POS"},{"url":"https://www.flipdish.com/handheld-pos","text":"Flipdish Handheld POS"},{"url":"https://www.flipdish.com/online-ordering","text":"Flipdish Online Ordering"},{"url":"https://www.flipdish.com/online-ordering/kiosks","text":"Flipdish Self-Service Kiosk"},{"url":"https://www.flipdish.com/delivery","text":"Flipdish Delivery Management"},{"url":"https://www.flipdish.com/ai-marketing","text":"Flipdish AI Marketing"},{"url":"https://www.flipdish.com/marketing","text":"Flipdish Managed Marketing"},{"url":"https://www.flipdish.com/ai-phone-agent","text":"Flipdish AI Phone Agent"},{"url":"https://www.flipdish.com/flippy-ai","text":"Flippy AI"},{"url":"https://www.flipdish.com/pay","text":"Flipdish Pay"},{"url":"https://www.flipdish.com/capital","text":"Flipdish Capital"},{"url":"https://www.flipdish.com/customer-feedback-app","text":"Flipdish Customer Feedback App"},{"url":"https://www.flipdish.com/products-overview","text":"Flipdish Onboarding and Customer Support"},{"url":"https://backofhouse.io/resources/20-restaurant-pos-statistics-you-should-know","text":"The global restaurant POS software market topped $11.75 billion in 2025 and is expected to reach $21.62 billion by 2032"},{"url":"https://introspectivemarketresearch.com/reports/restaurant-pos-software-market/","text":"The Restaurant POS Software Market was valued at USD 10.52 billion in 2023 and is projected to reach USD 18.43 billion by 2032, registering a CAGR of 6.43 %"},{"url":"https://www.strategicrevenueinsights.com/industry/online-ordering-systems-market","text":"The global online ordering systems market is valued at USD 13.60 Billion in 2025 and is projected to reach USD 45.36 Billion by 2035, growing at a CAGR of 12.8%"},{"url":"https://www.linkedin.com/pulse/key-trends-revenue-potential-global-restaurant-delivery-fqyle","text":"Projections indicate a robust Compound Annual Growth Rate (CAGR) of 8% from 2026 to 2033."},{"url":"https://market.us/report/payment-processing-solution-market/","text":"USD 236.6 billion By 2033, from USD 79.9 billion in 2023, growing at a CAGR of 11.5%"},{"url":"https://market.us/report/payment-processing-solutions-market/","text":"USD 198 Billion by 2032 from USD 81.0 Billion in 2024, growing at a CAGR of 12.00%"}]}