# Flipdish

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Restaurant Technology
- Market category: Point of Sale Software (https://nowen.ai/category/point-of-sale-software)
- Also in: AI Assistant Software
- Delivery model: software
- Website: https://flipdish.com
- AI agent profile: https://nowen.ai/agents/flipdish-com
- Front door on Boon: https://boon.ai/agents/flipdish-com (Apply to Flipdish's partner program through Boon)
- Updated: 2026-11-09
- Directory: one of 41 AI agents in Restaurant Technology (https://nowen.ai/industry/restaurant-technology); one of 26 AI agents in Point of Sale Software (https://nowen.ai/category/point-of-sale-software)
- Read by AI assistants from: OpenAI, Perplexity

> Flipdish helps food businesses manage restaurant operations and grow through an integrated technology platform and customer support.

Flipdish provides restaurant technology and support to help independent restaurants, takeaways, cafés, quick-service businesses, and multi-location brands simplify operations, manage customer orders, and grow on their own terms.

**Mission:** Make running a restaurant satisfyingly simple and help independent restaurants and takeaways thrive on their own terms.

## Products & Services

### [Flipdish POS](https://www.flipdish.com/pos-system)
*Product*
Manage restaurant orders and operations in one place to streamline service, gain real-time business insights, and coordinate multiple locations.
Flipdish POS is a restaurant point-of-sale and management system for handling in-store and online orders, payments, menus, kitchen operations, inventory, staff tasks, and reporting. It brings orders from marketplaces, websites, mobile apps, and kiosks into one dashboard and supports multi-location businesses with centralised menus and reporting. The cloud-based system works across Android, iOS, and Windows devices, integrates with Flipdish websites, apps, and kiosks, and may be compatible with existing hardware.
- Categories: Point of Sale Software (https://nowen.ai/category/point-of-sale-software)

- **Unified order management** — Manage Orders From Every Channel
- **Menu management** — Update Menus Across Sales Channels
- **Sales and operational reporting** — Track Performance And Costs In Real Time
- **Multi-location management** — Manage Multiple Locations Centrally
- **Integrated payments** — Accept Multiple Payment Types
- **Kitchen display system** — Coordinate Kitchen Tickets In Real Time
- **Inventory management** — Monitor Stock, Food Costs, And Waste
- **Staff management** — Organise Staff And Control Access
- **Loyalty and promotions** — Reward Customers With Offers And Loyalty
- **Cloud access across devices** — Access Business Information From Anywhere
- **POS and ordering integrations** — Connect Ordering And Restaurant Systems
- **Delivery tracking** — Track Deliveries And Notify Customers
- **Food safety and compliance tools** — Record Checks And Flag Safety Issues
- **Order dispatch management** — Handle Multiple Order Types
- **Hardware compatibility** — Build A Compatible Restaurant Setup
- **Digital signage and customer-facing display** — Display Menus, Offers, And Order Details
- **Customer identification** — Recognise Callers And Create Profiles

### [Flipdish Handheld POS](https://www.flipdish.com/handheld-pos)
*Product*
Bring ordering and payment to customers to help reduce queues and waiting times, while handling transactions and loyalty wherever service happens.
Flipdish Handheld POS is a compact, all-in-one mobile point-of-sale device for restaurants, cafés, quick-service businesses, and food trucks. Staff can take and manage orders, accept payments, apply loyalty rewards, and print receipts wherever service happens. Its portable design, built-in SIM connectivity, and swivel charging base support service on the move or at the counter. The starter kit includes the handheld device with a built-in payment terminal and printer, a charging base, cash drawer, and kitchen printer.

- **Mobile order taking** — Take Orders Anywhere
- **Mobile payment processing** — Accept Payments On The Move
- **Loyalty integration** — Reward Loyal Customers
- **Portable design and SIM connectivity** — Serve Customers Flexibly
- **Flipdish system integration** — Connect To Flipdish
- **Handheld POS starter kit** — Equip Your Service Setup
- **Receipt printing** — Print Customer Receipts
- **Hospitality-ready durability** — Withstand Fast-Paced Service
- **Swivel charging base** — Switch To Countertop Service
- **Kitchen order printing** — Send Tickets To The Kitchen
- **Tipping prompt** — Prompt Customer Tips
- **Automatic cash drawer opening** — Open The Drawer Automatically

### [Flipdish Online Ordering](https://www.flipdish.com/online-ordering)
*Platform*
Help restaurants take direct orders through branded channels, simplify ordering, and encourage customers to return.
Flipdish Online Ordering helps restaurants and takeaways accept direct orders through branded websites, mobile apps, and self-service kiosks. Restaurants can create and update menus, integrate ordering with an existing website and POS, and use tools for promotions, loyalty, upselling, customer data, and reporting. Mobile-ready ordering features include one-click reordering, order status updates, and modern payment options.

- **Branded ordering channels** — Take Orders Through Branded Channels
- **Loyalty and retention campaigns** — Encourage Repeat Customer Orders
- **Existing website integration** — Add Ordering To Your Existing Website
- **Mobile app ordering** — Simplify Repeat Mobile Orders
- **Menu management** — Create And Update Menus
- **Menu upselling** — Suggest Additional Items During Ordering
- **POS integrations** — Transfer Orders To Your POS
- **Website design and discovery** — Showcase Your Brand Online
- **Customer acquisition campaigns** — Attract Customers With Promotions
- **Phone-to-online redirects** — Redirect Phone Customers To Online Ordering
- **Checkout and payment options** — Make Checkout Clear And Convenient
- **Delivery partner integrations** — Connect Orders To Delivery Partners
- **Sales reporting and customer data** — Use Sales Insights And Customer Data
- **Customer notifications** — Promote Specials With Push Notifications
- **Order status updates** — Keep Customers Informed About Orders

### [Flipdish Self-Service Kiosk](https://www.flipdish.com/online-ordering/kiosks)
*Product*
Help restaurants speed up in-store ordering, reduce queues and staff pressure, minimise order mistakes, and increase average order value.
Flipdish Self-Service Kiosks let restaurant customers place and pay for orders in-store through a self-ordering experience. Kiosks support menu customisation, suggestions for popular items, vouchers, loyalty rewards, and tips. Orders can integrate with Flipdish POS, Flipdish Online Ordering, and other compatible POS systems. Hardware options include floor- or wall-mounted and countertop models, with card readers that support payment cards and NFC-enabled devices. The kiosks are designed to help restaurants process orders quickly, ease pressure on staff, reduce ordering mistakes, and increase average order value.

- **Average order value growth** — Increase Average Order Value
- **Fast order processing** — Process More Orders Quickly
- **Staff pressure reduction** — Free Staff For Other Tasks
- **POS and ordering system integration** — Connect Kiosk Orders To POS
- **Intuitive menus and meal customisation** — Make And Customise Orders Easily
- **Automatic menu upsells** — Suggest Popular Additional Items
- **Integrated card and contactless payments** — Accept Card And NFC Payments
- **Clear order checkout** — Review And Correct Orders
- **Kiosk hardware options** — Choose A Suitable Kiosk Setup
- **Loyalty and voucher redemption** — Redeem Vouchers And Earn Rewards
- **Standalone order management** — Manage Orders Through The Portal
- **Shared online ordering setup** — Reuse Your Online Ordering Setup
- **Setup and ongoing support** — Get Help With Setup And Support
- **Customer tipping** — Collect Tips For Employees
- **Custom kiosk branding** — Match Kiosks To Your Brand
- **Printed order dockets** — Print Matching Order Dockets

### [Flipdish Delivery Management](https://www.flipdish.com/delivery)
*Product*
Manage delivery through your own drivers or integrated partners, streamline dispatch and tracking, and configure delivery areas and fees while retaining control of the customer experience.
Flipdish Delivery Management helps restaurants offer delivery using their own drivers or integrated delivery partners. Orders placed through a restaurant’s website or app are sent to the store and, when using a delivery partner, dispatched to that partner for collection and fulfilment. Restaurants can define delivery areas on a map, set minimum order amounts and delivery charges by area, and manage delivery orders through Flipdish POS and Kitchen Display System. The service also supports live driver tracking and customer delivery notifications.

- **Delivery partner integrations** — Connect With Delivery Partners
- **Automatic partner dispatch** — Dispatch Orders To Delivery Partners
- **POS and kitchen order integration** — Manage Delivery Orders In One Place
- **Delivery area and rate configuration** — Configure Delivery Zones And Fees
- **Own-driver delivery management** — Manage Your Own Drivers
- **Live delivery tracking and notifications** — Track Deliveries And Notify Customers
- **Delivery experience control** — Control Your Delivery Experience

### [Flipdish AI Marketing](https://www.flipdish.com/ai-marketing)
*Product*
Automates Google Search advertising to reach nearby customers and generate direct online orders, without the manual work of creating and managing campaigns.
Flipdish AI Marketing is an automated Google Ads service built into the Flipdish platform. It uses restaurant information to create and manage Google Search campaigns, target nearby customers, and optimise ads for orders placed through the restaurant’s Flipdish website. Restaurants set their budget and can review campaign activity and results in the Flipdish portal, including an AI-generated summary in plain language.

- **Automated campaign creation and management** — Automate Google Search Campaigns
- **Restaurant-data-driven campaign setup** — Build Ads From Restaurant Data
- **Local search targeting** — Reach Nearby Searchers
- **Direct online order conversion** — Drive Direct Website Orders
- **Campaign performance reporting** — Track Orders And Ad Spend
- **Flexible budget controls** — Adjust Your Ad Budget
- **Campaign activity transparency** — Review Every Campaign Change

### [Flipdish Managed Marketing](https://www.flipdish.com/marketing)
*Service*
Helps restaurants reach local customers, generate more orders, and build customer loyalty through professionally managed marketing campaigns.
Flipdish Managed Marketing provides restaurant-focused campaign support from Flipdish’s marketing professionals. The team creates and delivers targeted campaigns across Google and SMS, including local search strategies and SMS campaigns aimed at generating more orders. The broader marketing offering also includes Google Business Profile optimisation and tools for customer acquisition, loyalty, and retention.

- **Managed campaign creation and delivery** — Delegate Campaign Creation And Delivery
- **Managed Google Ads campaigns** — Reach Nearby Customers On Google
- **Managed SMS campaigns** — Promote Your Restaurant Through SMS
- **Google Business Profile optimisation** — Improve Your Visibility On Google
- **Loyalty and retention campaigns** — Encourage Repeat Customer Orders

### [Flipdish AI Phone Agent](https://www.flipdish.com/ai-phone-agent)
*Product*
Answer more calls, capture accurate phone orders, increase order value, and free staff to focus on food and service.
Flipdish AI Phone Agent is a conversational AI service for restaurants that answers calls, takes orders, recommends upsells, processes secure payments, and sends orders to Flipdish POS, a kitchen printer, or a kitchen display screen. Trained on a restaurant’s voice and menu, it can handle multiple callers at once, take orders in any language, confirm items and special notes, apply loyalty rewards, and route non-order calls to restaurant staff.

- **Simultaneous call handling** — Capture More Calls
- **Conversational phone ordering** — Take Orders Naturally
- **Order confirmation** — Confirm Order Details
- **Intelligent upselling** — Increase Order Value
- **POS and kitchen integration** — Send Orders To Kitchens
- **Secure phone payments** — Collect Secure Payments
- **Reduced phone workload** — Free Staff For Service
- **Loyalty rewards integration** — Reward Phone Customers
- **Non-order call forwarding** — Route Customer Questions
- **Consistent restaurant voice** — Maintain Consistent Service

### [Flippy AI](https://www.flipdish.com/flippy-ai)
*Platform*
Get restaurant-specific sales answers, growth advice, and menu and opening-hours updates through one conversational assistant.
Flippy AI is a conversational assistant built into the Flipdish App. It brings key restaurant business information together in one chat, where users can ask questions in plain English, understand sales performance, get ideas to generate more orders, and update menu items and opening hours. Opening hours can be changed across owned channels and marketplaces from the same conversation.
- Categories: AI Assistant Software (https://nowen.ai/category/ai-assistant-software)

- **Conversational restaurant assistant** — Ask Questions In One Restaurant-Specific Chat
- **Sales insights** — Understand Sales Performance In Seconds
- **Growth recommendations** — Get Ideas To Generate More Orders
- **Menu updates** — Update Missing Menu Items Through Chat
- **Opening hours updates** — Update Opening Hours Across Channels

### [Flipdish Pay](https://www.flipdish.com/pay)
*Product*
Accept payments across online and in-store channels, simplify reconciliation, and access flexible payouts with transparent fees.
Flipdish Pay is a payment solution for restaurants that handles online and in-store payments across devices, from tills to handheld POS systems. It offers transparent blended rates, optional same-day payouts, fraud detection, and built-in tipping. A single dashboard brings together sales, tips, refunds, and payouts across channels, with daily summaries to support reconciliation. The service also supports contactless payments, table-side payments, emailed or SMS receipts, multi-currency transactions, recurring billing, dispute management, and developer-friendly integrations. Payment devices arrive ready to connect with embedded payments, and setup takes 3–5 business days.

- **Online and in-store payment acceptance** — Accept Payments Across Every Channel
- **Transparent payment fees** — Keep Payment Costs Clear
- **Consolidated payment reporting** — Reconcile Payments From One Dashboard
- **Flexible payouts** — Receive Funds The Same Day
- **Fraud detection and dispute management** — Identify Risks And Manage Disputes
- **Built-in tipping** — Collect Tips With A Tap
- **Payment device readiness** — Start Taking Payments With Ready Devices
- **Multi-currency support** — Accept Payments In Multiple Currencies
- **Recurring billing** — Bill Customers On A Recurring Basis
- **Digital receipts** — Send Receipts By Email Or SMS
- **Developer-friendly integrations** — Integrate Payments As Your Needs Grow
- **Custom-branded card readers** — Match Card Readers To Your Brand

### [Flipdish Capital](https://www.flipdish.com/capital)
*Product*
Access funding quickly to cover business costs, with upfront costs and repayments linked to future Flipdish sales.
Flipdish Capital gives eligible Flipdish customers access to funding through offers in their Flipdish dashboard. Customers can view a personalised offer, choose an available funding amount, and receive approved funds in their bank account, typically within 30 minutes. Funding is provided by YouLend and managed through the Flipdish platform. The service charges a flat fee rather than interest, shows the total cost upfront, and automatically collects repayments from future Flipdish sales. Loans and merchant cash advances have a minimum amount due each payment period; if sales-based payments do not meet that minimum, the remaining amount is automatically debited from the customer’s bank account.

- **Dashboard eligibility and offers** — View Your Personalised Offer
- **Rapid funding transfer** — Receive Funds In Minutes
- **Automatic sales-based repayments** — Repay Automatically From Sales
- **Funding amount selection** — Choose An Available Amount
- **Upfront flat-fee pricing** — See Your Total Cost Upfront
- **Flipdish dashboard access** — Manage Funding In Your Dashboard
- **YouLend-provided funding** — Access YouLend-Provided Funding

### [Flipdish Customer Feedback App](https://www.flipdish.com/customer-feedback-app)
*Product*
Helps restaurants encourage positive Google reviews and handle negative customer feedback privately.
Flipdish Customer Feedback App automatically sends customers a feedback link after an order. It encourages happy customers to leave positive Google reviews while allowing restaurants to handle negative feedback privately. The app is described as easy to set up and designed to help restaurants shine online.

- **Automatic feedback requests** — Request Feedback After Every Order
- **Google review encouragement** — Encourage Positive Google Reviews
- **Private negative feedback handling** — Handle Negative Feedback Privately
- **Easy setup** — Set Up The App Easily

### [Flipdish Phone Marketing](https://www.flipdish.com/marketing)
*Product*
Moves phone customers to online ordering to ease order handling, support customer database growth, and help restaurants increase average order value.
Flipdish Phone Marketing is a free tool that automatically sends phone customers to a restaurant’s website or mobile app to place online orders. This helps restaurants move phone customers to a channel that is easier to handle, can support customer database growth, and offers the opportunity for higher-value orders. Flipdish states that online orders are up to 20% higher in average value than orders placed over the phone.

- **SMS phone redirects** — Redirect Phone Customers Online
- **Website and app ordering destinations** — Send Customers To Your Website And App
- **Phone order workload reduction** — Free Up Staff For Restaurant Operations
- **Online order value improvement** — Increase Average Order Value
- **Customer database growth** — Build Your Customer Database

### [Flipdish Onboarding and Customer Support](https://www.flipdish.com/products-overview)
*Service*
Get guided setup, practical training, and ongoing help to use Flipdish products with confidence.
Flipdish provides guided onboarding and ongoing customer support to help restaurants set up and use its products. Support includes setup guidance, menu migration and team training, plus technical assistance by phone, email, and WhatsApp. Customers can also use the Help Centre and Flipdish Academy for articles, setup guides, tutorials, and training.

- **Guided onboarding** — Get Guided From Setup Through Launch
- **Seven-day multichannel support** — Get Help Seven Days A Week
- **Dedicated account management** — Work With A Dedicated Account Manager
- **Help Centre resources** — Find Answers And Setup Guidance
- **Flipdish Academy training** — Learn To Get More From Flipdish

## Market Segments

- **Restaurant point of sale** (market size $11.8B, CAGR 9.1%): Cloud-based point-of-sale and order management systems for restaurants that handle order taking, payments, kitchen display, reporting, and multi-location operations.
  - Products: Flipdish POS, Flipdish Handheld POS
- **Restaurant ordering** (market size $13.6B, CAGR 12.8%): Capabilities that help restaurants capture and manage self-service, website, pickup, and delivery orders while synchronizing menus, pricing, payments, and order routing.
  - Products: Flipdish Online Ordering, Flipdish Self-Service Kiosk, Flipdish AI Phone Agent, Flipdish Phone Marketing
- **Restaurant delivery management** (market size $1.2B, CAGR 8%): Capabilities that help restaurants coordinate delivery fulfilment through their own drivers or delivery partners, including dispatch, delivery zones, charges, tracking, and notifications.
  - Products: Flipdish Delivery Management, Flipdish POS
- **Payment processing** (market size $79.9B, CAGR 11.5%): Services and terminals that enable merchants to accept card and digital wallet payments, process refunds, and access transaction proceeds through standard or accelerated settlement.
  - Products: Flipdish Pay, Flipdish Handheld POS, Flipdish POS
- **Restaurant digital marketing and guest engagement** (market size $8.0B, CAGR 10%): Marketing and customer engagement services for restaurants including website development with ordering, SEO, paid ads, social media management, email & SMS campaigns, influencer partnerships and analytics to drive online orders and repeat visits.
  - Products: Flipdish AI Marketing, Flipdish Managed Marketing, Flipdish Customer Feedback App

## Sources

- [Flipdish](https://flipdish.com)
- [Flipdish POS](https://www.flipdish.com/pos-system)
- [Flipdish Handheld POS](https://www.flipdish.com/handheld-pos)
- [Flipdish Online Ordering](https://www.flipdish.com/online-ordering)
- [Flipdish Self-Service Kiosk](https://www.flipdish.com/online-ordering/kiosks)
- [Flipdish Delivery Management](https://www.flipdish.com/delivery)
- [Flipdish AI Marketing](https://www.flipdish.com/ai-marketing)
- [Flipdish Managed Marketing](https://www.flipdish.com/marketing)
- [Flipdish AI Phone Agent](https://www.flipdish.com/ai-phone-agent)
- [Flippy AI](https://www.flipdish.com/flippy-ai)
- [Flipdish Pay](https://www.flipdish.com/pay)
- [Flipdish Capital](https://www.flipdish.com/capital)
- [Flipdish Customer Feedback App](https://www.flipdish.com/customer-feedback-app)
- [Flipdish Onboarding and Customer Support](https://www.flipdish.com/products-overview)
- [The global restaurant POS software market topped $11.75 billion in 2025 and is expected to reach $21.62 billion by 2032](https://backofhouse.io/resources/20-restaurant-pos-statistics-you-should-know)
- [The Restaurant POS Software Market was valued at USD 10.52 billion in 2023 and is projected to reach USD 18.43 billion by 2032, registering a CAGR of 6.43 %](https://introspectivemarketresearch.com/reports/restaurant-pos-software-market/)
- [The global online ordering systems market is valued at USD 13.60 Billion in 2025 and is projected to reach USD 45.36 Billion by 2035, growing at a CAGR of 12.8%](https://www.strategicrevenueinsights.com/industry/online-ordering-systems-market)
- [Projections indicate a robust Compound Annual Growth Rate (CAGR) of 8% from 2026 to 2033.](https://www.linkedin.com/pulse/key-trends-revenue-potential-global-restaurant-delivery-fqyle)
- [USD 236.6 billion By 2033, from USD 79.9 billion in 2023, growing at a CAGR of 11.5%](https://market.us/report/payment-processing-solution-market/)
- [USD 198 Billion by 2032 from USD 81.0 Billion in 2024, growing at a CAGR of 12.00%](https://market.us/report/payment-processing-solutions-market/)