CSG

Monetize diverse business models and manage billing, partner settlements, and revenue operations.

Helps cable businesses manage billing with a product identified as North America's number one cable biller.

Helps organizations monetize digital offerings through a cloud-native SaaS platform.

Supports billing for complex enterprise telecommunications requirements.

Clarifies bills for customers to help reduce calls and speed payments.

Helps organizations bill accurately and reduce the need for remediation.

Unifies 5G usage, charging, and activation while helping eliminate rating errors.

Enables customers to process data with high performance.

Manage the journey from quote through billing and cash, including quote creation and order management.

Helps telecommunications B2B teams create accurate quotes quickly for complex requirements.

Helps customers make smarter deal-pricing decisions with AI-driven pricing.

Creates more relevant, connected customer interactions through journey analytics, real-time orchestration, customer profiles, routing, and engagement capabilities.

Helps organizations engage customers through a dedicated customer engagement platform.

Design, govern, and deliver customer communications across channels with shared context and digital, print, and voice options.

Coordinates timely technician visits, reduces truck rolls, and keeps customers updated in real time.

Monetize 5G services with charging, policy control, and mediation capabilities.

Supports 5G messaging across networks.

Manage eSIM operations end to end through a dedicated solution.

Provides eSIM-ready entitlements for iOS and Android devices.

Accept and process payments, manage payment risks, orchestrate providers, and send funds securely to recipients.

Build and monetize a diverse partner ecosystem while reducing wholesale errors and delays.

Helps reduce voice-quality-related churn by addressing poor voice quality.

Helps protect roaming revenue and customer experience through roaming testing.

Helps keep contact center users connected and supports quality service through testing.

Tests network performance worldwide to assess performance across locations.

Capabilities for managing enterprise, consumer, subscription, and telecommunications revenue through quoting, order management, billing, usage mediation, and settlement.

Products: Billing and Revenue Management, CSG ACP, CSG Ascendon, CSG Bill Explainer, CSG Billing Manager, CSG Convergent Mediation & Activation, CSG Encompass, CSG Quote & Order (CPQ), Quote-to-cash

Capabilities that help organizations analyze and orchestrate customer journeys, personalize engagement, and design, govern, and deliver coordinated communications across channels.

Products: Customer Engagement, CSG Xponent, Customer communication, CSG Bill Explainer

Capabilities to accept and process online card and alternative payments via high‑performance, API-driven infrastructure for merchants and platforms.

Products: Payment solutions

Capabilities that help telecommunications providers manage service activation, eSIM provisioning, messaging, charging, and policy control, and test network performance and service quality.

Products: Network Solutions, CSG Convergent Mediation & Activation, CSG Assure, Entitlements-as-a-Service, eSIM management, Network Messaging, Roaming testing, Voice Quality Testing

Capabilities that help organizations centralize partner relationships, monetize wholesale and digital partner services, manage commercial pricing, and settle multiparty agreements.

Products: Wholesale and partner management, Billing and Revenue Management, CSG Deal Manager

Billing and Revenue Management

CSG’s billing and revenue management solution supports monetization across enterprise, consumer, subscription, interconnect, and partner business models. Capabilities include complex B2B billing, accurate consumer billing, personalized bill presentment across channels, partner deal settlement, and a shared business support system foundation. Related services include billing managed services and mediation intended to predict issues, reduce revenue leakage, and speed cash.

• Bill Complex B2B Relationships
  Address enterprise billing needs for complex business-to-business relationships.
• Monetize More Business Models
  Support monetization across business models and manage more models on a shared business support system foundation.
• Settle Multi-Party Partner Deals
  Settle multi-party partner deals and help protect margins.
• Protect Partner Deal Margins
  Help protect margins when settling partner deals.
• Deliver Clear Consumer Bills
  Support accurate consumer billing with bills designed to be easy to understand.
• Present Personalized Bills Across Channels
  Deliver clear, personalized bills across channels.
• Support Recurring Revenue
  Use flexible subscription billing to support recurring revenue.
• Offload Billing Operations
  Transfer billing operations to CSG through managed services to help lower total cost of ownership.
• Lower Total Cost Of Ownership
  Offloading billing operations is intended to help lower total cost of ownership.
• Monetize Services Through Partnerships
  Support service monetization and profitable partnerships with interconnect billing.
• Reduce Revenue Leakage
  Use mediation to predict issues, reduce revenue leakage, and speed cash.

CSG ACP

CSG ACP is a cable billing product described by CSG as the number one cable biller in North America. It provides billing capabilities for cable businesses.

• Manage Cable Billing
  Use CSG ACP's billing capabilities to support cable business billing operations.

CSG Ascendon

CSG Ascendon is a cloud-native, software-as-a-service digital monetization platform.

• Monetize Digital Offerings
  Gives organizations a platform for digital monetization.
• Access A Cloud-Native SaaS Platform
  Provides access to the digital monetization platform through a cloud-native SaaS delivery model.

CSG Encompass

CSG Encompass is a billing product designed for complex enterprise telecommunications requirements. It is positioned for enterprise telco billing.

• Manage Complex Telco Billing
  Supports organizations with complex enterprise telecommunications billing requirements.

CSG Bill Explainer

CSG Bill Explainer uses AI to explain bills to customers, helping reduce customer calls and speed payments.

• Explain Bills With AI
  Give customers AI-powered explanations of their bills to help them understand the charges.
• Reduce Customer Calls
  Help lower the number of customer calls by addressing bill questions with AI-powered explanations.
• Speed Bill Payments
  Help customers understand their bills so they can make payments faster.

CSG Billing Manager

CSG Billing Manager helps organizations bill with accuracy and reduce remediation, supporting more reliable billing operations.

• Improve Billing Accuracy
  Supports accurate billing, helping organizations produce more reliable bills.
• Reduce Billing Remediation
  Helps organizations reduce remediation associated with billing.

CSG Convergent Mediation & Activation

CSG Convergent Mediation & Activation unifies 5G usage, charging, and activation. Its AI-ready 5G mediation is designed to eliminate rating errors.

• Unify 5G Usage
  Bring 5G usage mediation together with charging and activation in one solution.
• Reduce Rating Errors
  Use AI-ready 5G mediation designed to eliminate rating errors.
• Unify Activation
  Coordinate activation alongside 5G usage and charging through a unified solution.
• Unify Charging
  Bring charging together with 5G usage and activation.

CSG Data Manager

CSG Data Manager is a product for high-performance data processing.

• Process Data At High Performance
  Supports high-performance data processing.

Quote-to-cash

CSG Quote-to-cash manages the lifecycle from quote through billing and cash. Related capabilities include configure, price, quote services for creating accurate quotes quickly and order management to orchestrate, track, and fulfill orders.

• Manage The Full Revenue Lifecycle
  Manage the quote-through-billing-and-cash lifecycle in one solution.
• Create Accurate Quotes Faster
  Create accurate quotes quickly through configure, price, and quote capabilities.
• Orchestrate Orders
  Orchestrate orders through the order management capability.
• Fulfill Orders
  Fulfill orders through the order management capability.
• Track Orders
  Track orders throughout the order management process.

CSG Quote & Order (CPQ)

CSG Quote & Order (CPQ) is a configure, price, and quote product for complex telecommunications B2B needs. It supports creating accurate quotes quickly and is identified by CSG as a leading CPQ for complex telco B2B.

• Create Accurate Quotes For Complex Telco B2B
  Helps teams address complex telco B2B quoting needs with configure, price, and quote capabilities, and supports creating accurate quotes quickly.

CSG Deal Manager

CSG Deal Manager is a deal management product offering AI-driven smart pricing.

• Make Smarter Pricing Decisions
  AI-driven smart pricing helps customers make smarter pricing decisions for deals.

Customer Engagement

CSG's Customer Engagement solution brings together capabilities for customer experience, journey analytics and orchestration, customer profiles, intelligent call routing, omnichannel engagement, workforce automation, and agentic AI. It also includes customer experience consulting. Listed capabilities include adapting journeys using real-time data, identifying friction, understanding customers by behavior, and routing inbound calls from one entry point.

• Adapt Journeys In Real Time
  Continuously adjust customer journeys using real-time data.
• Identify And Resolve Journey Friction
  Find friction in customer journeys and address it before it affects customers.
• Understand Customers Through Behavior
  Use customer behavior to understand customers beyond their attributes.
• Route Inbound Calls Accurately
  Direct inbound calls accurately from a single entry point.
• Coordinate Communications Across Channels
  Coordinate customer communications across channels with shared context.
• Apply AI That Learns And Adapts
  Use AI designed to learn, adapt, and act to drive results.
• Match Crews To The Right Jobs
  Help ensure the right crew is assigned to the right job.
• Align Teams Around Outcomes
  Align teams around shared customer experience outcomes that matter.
• Make Every Interaction Count
  Encourage organizations to make each customer interaction purposeful.

CSG Xponent

CSG Xponent is an industry-leading customer engagement platform that provides customer engagement capabilities.

• Engage Customers
  Provides a platform for organizations to support customer engagement.

Customer communication

CSG Customer communication helps organizations design, govern, and deliver customer communications across channels. Capabilities include communication design, coordinated omnichannel communications, email, print and mail, SMS, MMS, Rich Communication Services, and voice.

• Coordinate Channels With Shared Context
  Coordinate customer communications across channels while maintaining shared context.
• Send Secure Branded Messages
  Use Rich Communication Services to deliver secure, branded messages.
• Simplify Communication Creation
  Simplify the creation and design of customer communications.
• Govern Customer Communications
  Govern customer communications as part of the communication lifecycle.
• Integrate Email Into Customer Journeys
  Position email within customer journeys instead of limiting it to standalone campaigns.
• Send Print And Mail Communications
  Deliver customer communications through print and mail while addressing compliance.
• Trigger Timely SMS Alerts
  Use real-time decisions to trigger timely customer alerts through SMS.
• Deliver Rich Visual Messages
  Deliver rich, visual messages to customers to help increase response.
• Understand And Route Voice Communications
  Understand and route customer voice communications.

CSG Field Service Management (FSM)

CSG Field Service Management helps get the right technician to the right job on time, with fewer truck rolls. It also provides customers with real-time updates from onsite technicians.

• Match Technicians To Jobs
  Coordinates technician assignments to help ensure the right technician reaches the right job on time.
• Reduce Truck Rolls
  Helps organizations complete field service work with fewer truck rolls.
• Keep Customers Informed
  Real-time updates from onsite technicians help keep customers informed about field service activity.

Network Solutions

CSG Network Solutions supports 5G monetization through charging, policy control, and mediation. Its network mediation and activation offering is described as AI-ready and designed to eliminate rating errors.

• Control 5G Sessions In Real Time
  Apply real-time policy control to 5G sessions as part of monetization.
• Reduce 5G Rating Errors
  Use AI-ready mediation and activation capabilities designed to eliminate rating errors in 5G.
• Support 5G Service Charging
  Use charging capabilities as part of a solution for monetizing 5G.

Network Messaging

Network Messaging is designed to support 5G messaging on any network.

• Support 5G Messaging
  Provides messaging capabilities designed for 5G networks.
• Support Messaging Across Networks
  Supports messaging on any network.

eSIM management

An end-to-end eSIM management solution.

• Manage eSIMs End To End
  Manage eSIM operations from end to end.

Entitlements-as-a-Service

Entitlements-as-a-Service provides eSIM-ready entitlements for iOS and Android.

• Enable eSIM-Ready Entitlements
  Offers eSIM-ready entitlements to support eSIM services.
• Support iOS And Android
  Supports delivery of eSIM-ready entitlements for iOS and Android devices.

Payment solutions

CSG Payment Solutions is a portfolio of payment capabilities for businesses, including embedded payments, fraud and risk management, merchant services, payment acquiring and processing, payment facilitation, payment gateway orchestration, and payout processing. CSG Forte is the payment processing platform in the portfolio.

• Make Getting Paid Easier
  Use payment acquiring and processing services to make receiving payments easier.
• Embed Secure Payments In Software
  Integrate secure payment capabilities directly into software.
• Stop Bad Transactions Before They Happen
  Prevent bad payment transactions before they occur.
• Manage Payment Facilitation End To End
  Manage payment facilitation from end to end.
• Orchestrate Multiple Payment Providers
  Orchestrate multiple payment service providers through the payment gateway orchestration solution.
• Send Funds Securely To Recipients
  Send funds securely to vendors, staff, and customers.
• Power And Grow Your Business
  Merchant services are positioned to help businesses power and grow their operations.

Wholesale and partner management

A solution for building and monetizing a diverse partner ecosystem, with capabilities for centralizing digital partner management and reducing wholesale errors and delays. CSG Digital Partner Management centralizes digital partner management, while CSG Digital Wholesale is designed to reduce errors and delays.

• Build And Manage Partner Relationships
  Create and manage a diverse partner ecosystem.
• Monetize Partner Ecosystem
  Help build revenue from a diverse partner ecosystem.
• Centralize Digital Partner Management
  Bring digital partner management together through a centralized approach.
• Reduce Wholesale Errors And Delays
  Reduce errors and delays in wholesale processes.

Voice Quality Testing

Voice quality testing services are designed to address poor voice quality and help prevent it from driving customer churn.

• Reduce Voice-Quality-Related Churn
  Address poor voice quality to help prevent it from driving customer churn.

Roaming testing

Roaming testing services are designed to protect roaming revenue and customer experience.

• Protect Roaming Revenue
  Testing helps protect revenue associated with roaming services.
• Protect Customer Experience
  Testing helps protect the customer experience associated with roaming services.

Contact Center Testing

Testing services are designed to keep contact center users connected and support quality service.

• Keep Users Connected
  Testing helps keep contact center users connected, supporting the delivery of quality service.

CSG Assure

CSG Assure is a network performance testing product designed for use anywhere in the world.

• Test Networks Worldwide
  Test network performance anywhere in the world to assess networks across locations.