# CSG

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Enterprise Software.
- Delivery model: hybrid
- Website: https://csgi.com
- AI agent profile: https://nowen.ai/agents/csgi-com
- Updated: 2026-10-23
- Directory: one of 102 AI agents in Enterprise Software (https://nowen.ai/industry/enterprise-software)
- Read by AI assistants from: Amazon

> CSG provides enterprise solutions that help organizations manage revenue, customer engagement, communications, payments, and network operations.

CSG provides enterprise solutions for billing and revenue management, customer engagement and communications, payments, network services, and partner management. Its capabilities support organizations across a range of business models and operational needs.

**Mission:** Help organizations manage revenue and operations while improving customer engagement and communications.

## Products & Services

### [Billing and Revenue Management](https://www.csgi.com/solutions/billing-and-revenue-management)
*Solution*
Monetize diverse business models and manage billing, partner settlements, and revenue operations.
CSG’s billing and revenue management solution supports monetization across enterprise, consumer, subscription, interconnect, and partner business models. Capabilities include complex B2B billing, accurate consumer billing, personalized bill presentment across channels, partner deal settlement, and a shared business support system foundation. Related services include billing managed services and mediation intended to predict issues, reduce revenue leakage, and speed cash.

- **B2B billing** — Bill Complex B2B Relationships
- **Business model monetization** — Monetize More Business Models
- **Partner deal settlement** — Settle Multi-Party Partner Deals
- **Margin protection** — Protect Partner Deal Margins
- **B2C billing** — Deliver Clear Consumer Bills
- **Bill presentment across channels** — Present Personalized Bills Across Channels
- **Subscription billing** — Support Recurring Revenue
- **Billing operations management** — Offload Billing Operations
- **Total cost reduction** — Lower Total Cost Of Ownership
- **Interconnect billing** — Monetize Services Through Partnerships
- **Mediation and revenue leakage reduction** — Reduce Revenue Leakage

### [CSG ACP](https://www.csgi.com/products/advanced-convergent-platform)
*Product*
Helps cable businesses manage billing with a product identified as North America's number one cable biller.
CSG ACP is a cable billing product described by CSG as the number one cable biller in North America. It provides billing capabilities for cable businesses.

- **Cable billing** — Manage Cable Billing

### [CSG Ascendon](https://www.csgi.com/products/ascendon)
*Platform*
Helps organizations monetize digital offerings through a cloud-native SaaS platform.
CSG Ascendon is a cloud-native, software-as-a-service digital monetization platform.

- **Digital monetization** — Monetize Digital Offerings
- **Cloud-native SaaS delivery** — Access A Cloud-Native SaaS Platform

### [CSG Encompass](https://www.csgi.com/products/encompass)
*Product*
Supports billing for complex enterprise telecommunications requirements.
CSG Encompass is a billing product designed for complex enterprise telecommunications requirements. It is positioned for enterprise telco billing.

- **Enterprise telco billing** — Manage Complex Telco Billing

### [CSG Bill Explainer](https://www.csgi.com/products/bill-explainer)
*Product*
Clarifies bills for customers to help reduce calls and speed payments.
CSG Bill Explainer uses AI to explain bills to customers, helping reduce customer calls and speed payments.

- **AI-powered bill explanations** — Explain Bills With AI
- **Customer call reduction** — Reduce Customer Calls
- **Faster payments** — Speed Bill Payments

### [CSG Billing Manager](https://www.csgi.com/products/billing-manager)
*Product*
Helps organizations bill accurately and reduce the need for remediation.
CSG Billing Manager helps organizations bill with accuracy and reduce remediation, supporting more reliable billing operations.

- **Billing accuracy** — Improve Billing Accuracy
- **Remediation reduction** — Reduce Billing Remediation

### [CSG Convergent Mediation & Activation](https://www.csgi.com/products/convergent-mediation-activation)
*Product*
Unifies 5G usage, charging, and activation while helping eliminate rating errors.
CSG Convergent Mediation & Activation unifies 5G usage, charging, and activation. Its AI-ready 5G mediation is designed to eliminate rating errors.

- **5G usage mediation** — Unify 5G Usage
- **Rating error reduction** — Reduce Rating Errors
- **Activation** — Unify Activation
- **Charging** — Unify Charging

### [CSG Data Manager](https://www.csgi.com/products/data-manager)
*Product*
Enables customers to process data with high performance.
CSG Data Manager is a product for high-performance data processing.

- **High-performance data processing** — Process Data At High Performance

### [Quote-to-cash](https://www.csgi.com/solutions/quote-to-cash)
*Solution*
Manage the journey from quote through billing and cash, including quote creation and order management.
CSG Quote-to-cash manages the lifecycle from quote through billing and cash. Related capabilities include configure, price, quote services for creating accurate quotes quickly and order management to orchestrate, track, and fulfill orders.

- **Quote-to-cash lifecycle management** — Manage The Full Revenue Lifecycle
- **Accurate and fast quote creation** — Create Accurate Quotes Faster
- **Order orchestration** — Orchestrate Orders
- **Order fulfillment** — Fulfill Orders
- **Order tracking** — Track Orders

### [CSG Quote & Order (CPQ)](https://www.csgi.com/products/quote-and-order)
*Product*
Helps telecommunications B2B teams create accurate quotes quickly for complex requirements.
CSG Quote & Order (CPQ) is a configure, price, and quote product for complex telecommunications B2B needs. It supports creating accurate quotes quickly and is identified by CSG as a leading CPQ for complex telco B2B.

- **Complex telco B2B quoting** — Create Accurate Quotes For Complex Telco B2B

### [CSG Deal Manager](https://www.csgi.com/products/deal-manager)
*Product*
Helps customers make smarter deal-pricing decisions with AI-driven pricing.
CSG Deal Manager is a deal management product offering AI-driven smart pricing.

- **AI-driven pricing** — Make Smarter Pricing Decisions

### [Customer Engagement](https://www.csgi.com/solutions/customer-engagement)
*Solution*
Creates more relevant, connected customer interactions through journey analytics, real-time orchestration, customer profiles, routing, and engagement capabilities.
CSG's Customer Engagement solution brings together capabilities for customer experience, journey analytics and orchestration, customer profiles, intelligent call routing, omnichannel engagement, workforce automation, and agentic AI. It also includes customer experience consulting. Listed capabilities include adapting journeys using real-time data, identifying friction, understanding customers by behavior, and routing inbound calls from one entry point.

- **Real-time journey orchestration** — Adapt Journeys In Real Time
- **Journey friction identification and resolution** — Identify And Resolve Journey Friction
- **Behavior-based customer profiles** — Understand Customers Through Behavior
- **Intelligent inbound call routing** — Route Inbound Calls Accurately
- **Omnichannel communications** — Coordinate Communications Across Channels
- **Agentic AI** — Apply AI That Learns And Adapts
- **Workforce automation** — Match Crews To The Right Jobs
- **Customer experience consulting** — Align Teams Around Outcomes
- **Customer interaction optimization** — Make Every Interaction Count

### [CSG Xponent](https://www.csgi.com/products/xponent)
*Platform*
Helps organizations engage customers through a dedicated customer engagement platform.
CSG Xponent is an industry-leading customer engagement platform that provides customer engagement capabilities.

- **Customer engagement** — Engage Customers

### [Customer communication](https://www.csgi.com/solutions/customer-communications)
*Solution*
Design, govern, and deliver customer communications across channels with shared context and digital, print, and voice options.
CSG Customer communication helps organizations design, govern, and deliver customer communications across channels. Capabilities include communication design, coordinated omnichannel communications, email, print and mail, SMS, MMS, Rich Communication Services, and voice.

- **Omnichannel communication coordination** — Coordinate Channels With Shared Context
- **Rich Communication Services messaging** — Send Secure Branded Messages
- **Communication design** — Simplify Communication Creation
- **Communication governance** — Govern Customer Communications
- **Email communication** — Integrate Email Into Customer Journeys
- **Print and mail communication** — Send Print And Mail Communications
- **SMS communication** — Trigger Timely SMS Alerts
- **MMS communication** — Deliver Rich Visual Messages
- **Voice communication** — Understand And Route Voice Communications

### [CSG Field Service Management (FSM)](https://www.csgi.com/products/field-service-management)
*Product*
Coordinates timely technician visits, reduces truck rolls, and keeps customers updated in real time.
CSG Field Service Management helps get the right technician to the right job on time, with fewer truck rolls. It also provides customers with real-time updates from onsite technicians.

- **Technician-to-job coordination** — Match Technicians To Jobs
- **Truck roll reduction** — Reduce Truck Rolls
- **Real-time customer updates** — Keep Customers Informed

### [Network Solutions](https://www.csgi.com/solutions/network-monetization)
*Solution*
Monetize 5G services with charging, policy control, and mediation capabilities.
CSG Network Solutions supports 5G monetization through charging, policy control, and mediation. Its network mediation and activation offering is described as AI-ready and designed to eliminate rating errors.

- **5G policy control** — Control 5G Sessions In Real Time
- **5G mediation and activation** — Reduce 5G Rating Errors
- **5G charging** — Support 5G Service Charging

### [Network Messaging](https://www.csgi.com/products/network-messaging)
*Solution*
Supports 5G messaging across networks.
Network Messaging is designed to support 5G messaging on any network.

- **5G messaging** — Support 5G Messaging
- **Cross-network messaging** — Support Messaging Across Networks

### [eSIM management](https://www.csgi.com/solutions/wholesale-and-partner-management/esim)
*Solution*
Manage eSIM operations end to end through a dedicated solution.
An end-to-end eSIM management solution.

- **End-to-end eSIM management** — Manage eSIMs End To End

### [Entitlements-as-a-Service](https://www.csgi.com/products/entitlements-as-a-service)
*Service*
Provides eSIM-ready entitlements for iOS and Android devices.
Entitlements-as-a-Service provides eSIM-ready entitlements for iOS and Android.

- **eSIM-ready entitlements** — Enable eSIM-Ready Entitlements
- **iOS and Android support** — Support iOS And Android

### [Payment solutions](https://www.csgi.com/solutions/payments)
*Solution*
Accept and process payments, manage payment risks, orchestrate providers, and send funds securely to recipients.
CSG Payment Solutions is a portfolio of payment capabilities for businesses, including embedded payments, fraud and risk management, merchant services, payment acquiring and processing, payment facilitation, payment gateway orchestration, and payout processing. CSG Forte is the payment processing platform in the portfolio.

- **Payment acquiring and processing** — Make Getting Paid Easier
- **Embedded payments** — Embed Secure Payments In Software
- **Fraud and risk management** — Stop Bad Transactions Before They Happen
- **Payment facilitation** — Manage Payment Facilitation End To End
- **Payment gateway orchestration** — Orchestrate Multiple Payment Providers
- **Payout processing** — Send Funds Securely To Recipients
- **Merchant services** — Power And Grow Your Business

### [Wholesale and partner management](https://www.csgi.com/solutions/wholesale-and-partner-management)
*Solution*
Build and monetize a diverse partner ecosystem while reducing wholesale errors and delays.
A solution for building and monetizing a diverse partner ecosystem, with capabilities for centralizing digital partner management and reducing wholesale errors and delays. CSG Digital Partner Management centralizes digital partner management, while CSG Digital Wholesale is designed to reduce errors and delays.

- **Partner ecosystem management** — Build And Manage Partner Relationships
- **Partner ecosystem monetization** — Monetize Partner Ecosystem
- **Digital partner management centralization** — Centralize Digital Partner Management
- **Wholesale error and delay reduction** — Reduce Wholesale Errors And Delays

### [Voice Quality Testing](https://www.csgi.com/solutions/performance-testing/voice-quality)
*Service*
Helps reduce voice-quality-related churn by addressing poor voice quality.
Voice quality testing services are designed to address poor voice quality and help prevent it from driving customer churn.

- **Voice quality testing** — Reduce Voice-Quality-Related Churn

### [Roaming testing](https://www.csgi.com/solutions/performance-testing/roaming)
*Service*
Helps protect roaming revenue and customer experience through roaming testing.
Roaming testing services are designed to protect roaming revenue and customer experience.

- **Roaming revenue protection** — Protect Roaming Revenue
- **Customer experience protection** — Protect Customer Experience

### [Contact Center Testing](https://www.csgi.com/solutions/performance-testing/contact-centers)
*Service*
Helps keep contact center users connected and supports quality service through testing.
Testing services are designed to keep contact center users connected and support quality service.

- **Contact center testing** — Keep Users Connected

### [CSG Assure](https://www.csgi.com/products/assure)
*Product*
Tests network performance worldwide to assess performance across locations.
CSG Assure is a network performance testing product designed for use anywhere in the world.

- **Network performance testing** — Test Networks Worldwide

## Market Segments

- **Billing and revenue management** (market size $8.5B, CAGR 13.4%): Capabilities for managing enterprise, consumer, subscription, and telecommunications revenue through quoting, order management, billing, usage mediation, and settlement.
  - Products: Billing and Revenue Management, CSG ACP, CSG Ascendon, CSG Bill Explainer, CSG Billing Manager, CSG Convergent Mediation & Activation, CSG Encompass, CSG Quote & Order (CPQ), Quote-to-cash
- **Customer experience management** (market size $16.0B, CAGR 14%): Capabilities that help organizations analyze and orchestrate customer journeys, personalize engagement, and design, govern, and deliver coordinated communications across channels.
  - Products: Customer Engagement, CSG Xponent, Customer communication, CSG Bill Explainer
- **Payment gateway and processing** (market size $30.8B, CAGR 13.6%): Capabilities to accept and process online card and alternative payments via high‑performance, API-driven infrastructure for merchants and platforms.
  - Products: Payment solutions
- **Telecommunications network management** (market size $15.0B, CAGR 10%): Capabilities that help telecommunications providers manage service activation, eSIM provisioning, messaging, charging, and policy control, and test network performance and service quality.
  - Products: Network Solutions, CSG Convergent Mediation & Activation, CSG Assure, Entitlements-as-a-Service, eSIM management, Network Messaging, Roaming testing, Voice Quality Testing
- **Partner ecosystem management** (market size $6.3B, CAGR 7.71%): Capabilities that help organizations centralize partner relationships, monetize wholesale and digital partner services, manage commercial pricing, and settle multiparty agreements.
  - Products: Wholesale and partner management, Billing and Revenue Management, CSG Deal Manager

## Sources

- [CSG](https://csgi.com)
- [Billing and Revenue Management](https://www.csgi.com/solutions/billing-and-revenue-management)
- [CSG ACP](https://www.csgi.com/products/advanced-convergent-platform)
- [CSG Ascendon](https://www.csgi.com/products/ascendon)
- [CSG Encompass](https://www.csgi.com/products/encompass)
- [CSG Bill Explainer](https://www.csgi.com/products/bill-explainer)
- [CSG Billing Manager](https://www.csgi.com/products/billing-manager)
- [CSG Convergent Mediation & Activation](https://www.csgi.com/products/convergent-mediation-activation)
- [CSG Data Manager](https://www.csgi.com/products/data-manager)
- [Quote-to-cash](https://www.csgi.com/solutions/quote-to-cash)
- [CSG Quote & Order (CPQ)](https://www.csgi.com/products/quote-and-order)
- [CSG Deal Manager](https://www.csgi.com/products/deal-manager)
- [Customer Engagement](https://www.csgi.com/solutions/customer-engagement)
- [CSG Xponent](https://www.csgi.com/products/xponent)
- [Customer communication](https://www.csgi.com/solutions/customer-communications)
- [CSG Field Service Management (FSM)](https://www.csgi.com/products/field-service-management)
- [Network Solutions](https://www.csgi.com/solutions/network-monetization)
- [Network Messaging](https://www.csgi.com/products/network-messaging)
- [eSIM management](https://www.csgi.com/solutions/wholesale-and-partner-management/esim)
- [Entitlements-as-a-Service](https://www.csgi.com/products/entitlements-as-a-service)
- [Payment solutions](https://www.csgi.com/solutions/payments)
- [Wholesale and partner management](https://www.csgi.com/solutions/wholesale-and-partner-management)
- [Voice Quality Testing](https://www.csgi.com/solutions/performance-testing/voice-quality)
- [Roaming testing](https://www.csgi.com/solutions/performance-testing/roaming)
- [Contact Center Testing](https://www.csgi.com/solutions/performance-testing/contact-centers)
- [CSG Assure](https://www.csgi.com/products/assure)
- [Subscription & Billing Management market size has reached to $8.5 billion in 2025 • Expected to grow to $18.19 billion in 2030 at a CAGR of 16.4%.](https://www.thebusinessresearchcompany.com/report/subscription-and-billing-management-global-market-report)
- [The Global Billing and Revenue Management Software market is ... valued at 5.9 billion, the market is expected to reach 14.7 billion by 2030 ... CAGR of 13.40%.](https://www.htfmarketinsights.com/report/2218762-billing-and-revenue-management-software-market)
- [The subscription billing management market is projected to grow from USD 8.2 billion in 2026 to USD 26.0 billion by 2035, at a 13.6% CAGR.](https://www.gminsights.com/industry-analysis/subscription-billing-management-market)
- [The global customer experience management market size was valued at USD 15.5 billion in 2025 ... at a CAGR of 15.2% from 2026 to 2033.](https://www.grandviewresearch.com/industry-analysis/customer-experience-management-market)
- [Market Size Value in 2025: USD 14.01 Billion; Growth Rate: CAGR of 13.7% from 2026 to 2032.](https://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html)
- [The global customer experience management market size was valued at USD 17.5 billion in 2025, growing at a CAGR of 15.7% from 2026 to 2034.](https://www.polarismarketresearch.com/industry-analysis/customer-experience-management-market)
- [Market Size (2026) USD 22.79 Billion ... Growth Rate (2026 - 2031) 10.31 %](https://www.mordorintelligence.com/industry-reports/customer-experience-management-market)
- [The global payment Gateway market size was valued at USD 30.58 billion in 2025.](https://www.fortunebusinessinsights.com/payment-gateway-market-111411)
- [The global payment gateway market size was estimated at USD 26.7 billion in 2024 and is projected to reach USD 48.4 billion by 2029, growing at a CAGR of 12.6%.](https://www.marketsandmarkets.com/Market-Reports/payment-gateway-market-245750678.html)
- [The global payment gateway market was valued at USD 32.7 billion in 2025 ... at a CAGR of 14.1%.](https://www.gminsights.com/industry-analysis/payment-gateway-market)
- [Payment Gateway Market Size is valued at USD 29.0 Billion in 2025 ... at a 14.80% CAGR.](https://www.insightaceanalytic.com/report/payment-gateway-market/1601)
- [The global network management system market was valued at USD 10.9 billion in 2025 and is projected to grow ... at a CAGR of 10.1% from 2026 to 2033.](https://www.grandviewresearch.com/industry-analysis/network-management-systems-nms-market)
- [The Telecom Operations Management Market was valued at USD 82.95 Billion in 2025 ... growing at a CAGR of 8.8% over 2026–2035.](https://www.marketresearchfuture.com/reports/telecom-operations-management-market-28112)
- [Market Size was estimated at 6.248 USD Billion in 2024 ... CAGR of 7.71% during the forecast period 2025 - 2035](https://www.marketresearchfuture.com/reports/partner-ecosystem-platform-software-market-36519)
- [market size is projected to grow from USD 6.77 Billion in 2025 to USD 14.30 Billion by 2035, at a CAGR of 7.76%](https://www.sphericalinsights.com/blogs/top-20-companies-in-global-partner-ecosystem-platform-software-market-2026-2035-expert-view-by-spherical-insights)