CM.com

Connect customer conversations, marketing, transactions, and support to personalize interactions, resolve routine questions, and convert more customers.

Unify customer data and predictions so teams and AI can deliver more relevant interactions and build on every customer conversation.

Automate and resolve customer conversations across channels, while giving teams the context and tools to improve service and handle cases that need a person.

Reach customers across popular messaging channels, simplify integration, and manage messaging activity through one API and dashboard.

Help customers verify phone numbers and identities with methods suited to each interaction, adding security without unnecessary friction.

Reach customers worldwide with fast, reliable SMS messaging, while tracking delivery and managing communications through developer-friendly APIs and tools.

Make and manage business calls, automate customer interactions, and scale voice operations with flexible telephony, APIs, and AI voice agents.

Send high-volume transactional and marketing emails worldwide with tools for reliable delivery, developer-friendly integration and delivery visibility.

Manage venue sales across channels, keep transactions running offline, and track revenue and stock live to support faster service and more sales.

Keep fans informed and engaged with event information, personalized updates, tickets, and experiences in one branded app.

Protect messaging accounts and traffic from fraud with controls that restrict traffic and detect suspicious activity.

CM.com Platform

CM.com is a modular customer engagement platform that brings communications, marketing, transactions, customer context, and support together. Its Connect, Activate, Convert, and Support suites can be used independently or together, combined with existing tools, and connected through shared data and APIs. The platform supports omnichannel messaging and campaigns, AI-powered customer support, payments, ticketing, signing, and a graph-based customer data layer with predictions. It also provides conversational routing, agent workspaces, and governance features including role-based access controls, access logs, alerting, and anomaly detection.

Category: Customer Engagement Software

• Carry Context Across Interactions
  Give teams and AI access to shared customer records and behavioral predictions, so interactions can build on previous conversations and activity.
• Reach Customers Across Channels
  Use one connection for channels including WhatsApp, RCS, SMS, email, and voice. Routing and real-time classification help teams and AI receive organized conversations they can act on.
• Resolve Routine Questions Automatically
  Let AI agents handle routine conversations and take actions in connected systems, while human agents receive context when a handoff is needed.
• Build The Stack You Need
  Choose ready-made suites for common jobs or compose a setup from individual products while keeping tools you already use.
• Connect Products And Existing Tools
  Link CM.com products and existing tools through shared data and APIs, without adding middleware between CM.com products.
• Personalize Campaigns At Scale
  Use customer profiles, behavioral predictions, channel preferences, and timing to tailor messages and automate journeys across channels.
• Complete Transactions In Context
  Support payments, ticketing, and signing as part of the customer journey, with transaction events contributing to shared customer records.
• Recognize Returning Shoppers
  Connect anonymous card purchases to a profile so businesses can recognize returning shoppers across visits and channels.
• Continue Conversations With Full Context
  Give human agents a shared workspace with customer history and AI suggestions, helping them continue conversations from where they left off.
• Monitor And Protect Messaging Traffic
  Track delivery and apply traffic controls and anomaly detection to help manage messaging activity and reduce exposure to fraudulent traffic.
• Assist Agents And Automate Follow-Up
  Provide agents with context-based assistance and automate tasks such as summaries, record updates, and follow-up scheduling, while supporting conversation review and team collaboration.
• Apply Access Controls Across The Platform
  Manage platform access through role-based controls and use access logs, alerts, and anomaly detection to support oversight.
• Continue Offers On Your Website
  Carry a campaign offer onto the website using the same customer prediction, extending a personalized experience across channels.
• Connect Your Existing Stack
  Use marketplace integrations to connect existing tools and adopt CM.com suites at a pace that fits your setup.
• Track Campaign Performance
  Use real-time insights from customer touchpoints to measure campaign performance.

Customer Context Platform

CM.com’s Customer Context Platform connects customer interactions and the entities around each customer—including people, companies, households, products, orders, and messages—into a live, graph-based context. Businesses can define their own data model, start from templates, and connect data through a website tracker, open APIs, and prebuilt connectors. The platform matches customer signals to profiles, records consent, and adds predictions such as preferences, next purchase timing, and recommended products. Teams and AI agents read and update the same record, enabling marketing, service, and other platform actions to use current customer context. Customer data is stored in the Netherlands by default and remains within the EU.

Category: Customer Data Platforms

• Connect Every Customer Entity
  Link customers to the companies, households, products, orders, and other objects that provide context for their interactions. The model can be tailored to consumer or business relationships.
• Anticipate Each Customer’s Next Move
  Use predicted preferences, purchase timing, and product recommendations to inform customer interactions. Predictions are available to teams, campaigns, and AI agents through the same profile.
• Share Current Customer Context
  Give teams and AI access to a shared customer record, so they can act on the same current information across interactions.
• Unify Customer Signals
  Bring signals from different channels and devices together on a customer profile, and make recorded consent visible when teams use that profile.
• Act On Signals As They Happen
  Keep customer profiles current as interactions occur, and enable messaging, payments, and support to act on events using the context already available on the platform.
• Connect Your Existing Data Stack
  Bring website behavior into customer profiles and exchange data with existing business systems using APIs and prebuilt connectors, or use an existing CDP as the source.
• Keep Customer Data In The EU
  Keep data stored in the Netherlands by default and within the EU, while controlling who can access it. The platform describes independent audits and certifications against European standards.
• Target Customers Through Their Relationships
  Build audiences using linked customer, company, or other object data, then use those segments in email or share them with advertising platforms.
• Start With A Ready-Made Data Model
  Use common objects as a starting point, then tailor the model to your business instead of creating the initial structure by hand.

HALO

HALO is CM.com’s agentic AI platform for creating, deploying, and improving AI agents. Ask HALO builds agents from plain-language requests, connects them to knowledge, customer context, tools, APIs, and workflows, and tests changes before publication. Agents work across voice and messaging channels, where they can reason, take actions, and update connected systems. When a conversation needs human judgment or empathy, HALO hands it over to Agent Inbox with context. Analytics help teams understand conversation topics, outcomes, and customer feedback, then investigate and improve agent performance.

• Build Agents From Plain-Language Requests
  Turn a described use case into a configured agent, with the tools and context it needs, without building the setup by hand.
• Complete Tasks In Connected Systems
  Enable agents to do more than answer questions by connecting conversations to business tools and workflows that can carry out actions.
• Use Context Across Customer Interactions
  Give agents access to relevant customer history and connected data, helping conversations continue with context rather than starting from scratch.
• Deploy Agents Across Voice And Messaging
  Offer a consistent agent experience across supported communication channels while reusing the same knowledge, context, and business logic.
• Hand Off Conversations With Full Context
  Help human agents continue conversations with the relevant history and context when an issue needs human attention.
• Test Changes Before Publishing
  Review agent behavior and tool results before release, and investigate issues through tested draft changes while keeping live agents untouched.
• Analyze Topics Outcomes And Feedback
  Help teams identify what customers ask, how conversations end, and where customer feedback differs from resolution outcomes.
• Find And Trace Relevant Answers
  Support more complete responses by searching and evaluating relevant information, while enabling teams to inspect and correct the sources behind answers.
• Handle Calls With Connected AI Agents
  Let customers speak with agents that can use connected knowledge and tools to carry out workflows, while supporting natural turn-taking and voice configuration.
• Improve Agents From Conversation Insights
  Use patterns and individual conversation details to identify improvement opportunities and prepare tested updates to agents, tools, or knowledge.
• Serve Customers In Multiple Languages
  Deploy agents for multilingual customer interactions and configure voice personas for different languages.
• Handle Calls Through WhatsApp
  Extend the voice agent to WhatsApp calling while retaining the same tools, context, and interaction logic.

Business Messaging API

CM.com’s Business Messaging API connects business systems to multiple messaging channels through one API. Businesses can send and receive personalized messages worldwide, from individual messages to thousands at once, and use rich content for customer communications. The Channels dashboard provides controls for connected channels and accounts, traffic analytics, monthly active user insights, and WhatsApp Business Solution sandbox testing. Developer documentation, sample code, and libraries support integration in languages including PHP, Java, C#, and Node.js.

Category: Communications Platform as a Service

• Reach Customers Across Multiple Channels
  Connect to popular messaging channels through a single API, reducing the need to manage separate channel-specific APIs.
• Switch To An Available Channel
  Automatically use another channel, such as SMS, when the recipient does not have the preferred channel.
• Send Personalized Messages At Scale
  Address customer communications with personalized messages and scale sending from individual messages to thousands at once.
• Manage Channels And Accounts
  View connected channels, add accounts, request additional channels and numbers, and test the WhatsApp Business Solution in a sandbox.
• Send Messages On Redundant Infrastructure
  Use CM.com’s privately owned infrastructure, which the product page describes as having high uptime and a redundant setup.
• Enrich Customer Communications
  Use rich content in messages to support customer service and other business communications.
• Monitor Messaging Activity
  Review monthly active user insights and view real-time, detailed information about worldwide messaging traffic.
• Integrate With Developer Resources
  Use documentation, sample code, and libraries for supported programming languages to build an integration with the API.

Verification

CM.com Verification brings mobile phone and identity checks together on one platform. It offers number verification using network and carrier data, one-time passwords, ID document scans with biometric checks, bank account verification, and trusted digital identities including national eIDs. Businesses can select or combine methods based on the risk and assurance needed, and integrate verification into customer journeys through APIs. The platform supports GDPR-compliant processing and EU data hosting.

• Confirm Phone Numbers With Network Data
  Check number ownership and status using mobile network data, or validate a number’s format and activity before adding it to a database.
• Verify Users Through Preferred Channels
  Confirm access to a phone number or other communication channel with a one-time code, supporting logins, onboarding, transactions, and account changes.
• Verify Identities With Trusted Digital Credentials
  Check identities through trusted digital credentials and national eIDs, including bank-provided data shared with the customer’s consent.
• Route Checks And Fall Back Automatically
  Prioritize suitable verification methods and switch to an OTP channel when a background number check is unavailable.
• Check Documents And Match Faces
  Verify identity documents and compare a live person’s face with the document photo in a mobile verification flow.
• Use Network Signals To Assess Risk
  Use SIM and network data, including SIM swap status, to inform identity checks and risk assessments.
• Combine Checks Across Customer Journeys
  Match verification methods to the interaction by combining identity checks and OTP, or adding checks to existing customer journeys.
• Integrate Verification Into Existing Flows
  Connect verification services to existing applications and customer interactions through one API integration.
• Process Verification Data Within The EU
  Support privacy-conscious verification with EU data processing, GDPR-aligned handling, and explicit consent for data sharing where applicable.
• Confirm Bank Account Ownership
  Check the validity and ownership of a Dutch bank account through a one-cent iDEAL transaction.
• Pay Only For Successful Verifications
  Pay for completed verifications rather than each attempt, regardless of which supported channel is used.

SMS Gateway API

CM.com’s SMS Gateway API connects websites, applications, and business systems to global SMS messaging. Businesses can send and receive messages, including bulk messages, through more than 60 direct carrier connections and 250 operator networks worldwide. The API offers developer documentation and code libraries, routing profiles, and options for two-way messaging with long numbers, short codes, or alphanumeric sender IDs. A self-service Channels dashboard provides configuration and detailed information on message status, traffic, and costs. Built-in compliance features and Safeguard tools help manage traffic and monitor suspicious activity. The platform is backed by a redundant setup, ISO 27001 certification, and 24/7/365 support.

Category: Communications Platform as a Service

• Reach Customers Worldwide
  Deliver messages across countries and mobile networks through direct carrier connections and local presence.
• Reach Large Audiences Quickly
  Send messages at scale to inform customers about deliveries, bookings, appointments, promotions, and other updates.
• Integrate SMS With Your Software
  Use the API, documentation, and language-specific code resources to connect SMS messaging with websites, applications, and existing systems.
• Send Messages Within Seconds
  Deliver high volumes of SMS quickly for timely customer notifications and business communications.
• Exchange Messages With Customers
  Support customer replies and follow-up communication with two-way SMS using long numbers or short codes.
• Track Message Status And Costs
  Review message delivery status, traffic, costs, and messaging results through logs, analytics, and dashboard information.
• Monitor Traffic And Limit Fraud
  Apply traffic rules and monitor suspicious activity to help protect accounts and messaging traffic from fraud, including artificially inflated traffic.
• Maintain Reliable Messaging Operations
  Rely on a redundant platform setup, ISO 27001 certification, and continuous Network Operations Centre support.
• Choose Suitable Sender Options
  Select sender options to support two-way messaging, local presence, and different SMS use cases.
• Configure Routes For Each Use Case
  Choose routing profiles and use quality routes to support the requirements of different messaging scenarios.
• Configure Messaging In One Dashboard
  Set up connections, manage configuration, and review analytics from the Channels App, with a free trial available.

Voice

CM.com Voice combines VoIP, SIP trunking, Voice APIs, phone number services and HALO-powered voice agents for business calling. Organizations can make and receive inbound and outbound calls, automate call flows, and manage voice traffic through cloud tools and APIs. The offering supports scalable call capacity, number porting, voice applications, call analytics and call detail records. SIP trunking connects phone systems, cloud PBX systems, and contact center software to the public telephone network, with configurable trunks, flexible capacity, routing, and number management. Voice APIs, SDKs, and preconfigured apps support custom voice applications and outbound call flows.

Category: Communications Platform as a Service

• Automate Customer Calls
  Use HALO-powered voice agents to answer customer inquiries and automate phone conversations, with support for multiple languages and accents.
• Scale Inbound And Outbound Calls
  Adjust call capacity to support changing demand, including concurrent calls and call setup volumes, without adding physical hardware or phone lines through SIP trunking.
• Connect Phone Systems Reliably
  Connect existing telephony systems to CM.com and use a geo-redundant platform designed to reduce dependence on a single connection. Flexible capacity and least-cost routing support cost-conscious calling.
• Port And Configure Business Numbers
  Bring existing phone numbers to the platform or request new numbers, including inbound number options for serving customers in different locations.
• Build Custom Voice Applications
  Use APIs, SDKs, prefab building blocks, and preconfigured app templates to create voice applications and outbound call flows while retaining control over the solution.
• Control Call Costs With Flexible Routing
  Least-cost routing and transparent per-second pricing help manage call expenses. Traffic controls allow calls to be blocked or allowed according to destination or cost.
• Manage Voice Traffic In One Place
  Configure and manage SIP trunks and voice traffic through a cloud app or API, with access to usage information and controls.
• Monitor Calls, Costs, And Quality
  Review real-time voice traffic statistics and detailed call records to understand usage, monitor costs and quality, and support billing and anti-fraud processes.
• Integrate Voice With Existing Systems
  Connect voice functionality to existing applications and phone systems through APIs and SDKs, and programmatically configure supported voice services.
• Rely On Certified Voice Infrastructure
  Run voice services on infrastructure described as redundant and highly available, with listed certifications and continuous support.
• Send Outbound Voice Campaigns
  Deliver spoken announcements, surveys or urgent updates to customers and other audiences through outbound voice campaigns.

Email Gateway API

CM.com’s Email Gateway API enables businesses to send high-volume transactional emails and personalized promotional campaigns worldwide. Its RESTful API and detailed documentation support integration with existing software and marketing systems. The service includes an in-house mail transfer agent, email authentication standards (SPF, DKIM and DMARC), a dynamic suppression list, delivery tracking, scheduling and webhooks. Developer tools include IP whitelisting, dedicated IPs and testing capabilities. European data centers and GDPR and ISO certifications support data privacy and regional requirements.

• Reach Recipients Worldwide At Scale
  Deliver high volumes of email to recipients around the world through infrastructure built for scalable business communication.
• Automate Essential Customer Emails
  Use your own application logic to send operational messages such as purchase confirmations, password resets and account updates through an integration with existing software.
• Control Email Routing And Delivery
  Use CM.com’s own mail transfer agent, which provides control over the email-sending process and routing.
• Support Authenticated Email Sending
  Use SPF, DKIM and DMARC support together with a dynamic suppression list as part of the email infrastructure.
• Integrate And Test With Developer Tools
  Use RESTful APIs, detailed documentation and testing capabilities to support implementation. IP whitelisting, dedicated IPs, webhooks, and anti-block tools and guidance are also available.
• Target Customers With Personalized Campaigns
  Connect existing marketing software to send personalized promotional campaigns to selected customer groups.
• Track Email Delivery
  Gain visibility into email delivery to help monitor messages sent through the gateway.
• Support Regional Privacy Requirements
  Use European data centers and relevant GDPR and ISO certifications to support data privacy and regional requirements.
• Schedule Sends And Receive Updates
  Schedule email sends and use webhooks to receive notifications related to email activity.

Cash Register

CM.com Cash Register is point-of-sale software for events and venues, used to process on-site sales of food, drinks and merchandise. It connects point-of-sale, self-service kiosks and online sales with shared capacity and data, and can link sales to ticketing data. The solution provides live revenue and stock visibility and supports payments that continue offline and sync when connectivity returns.

• Process Venue Sales
  Handle sales at event and venue points of sale, including food, drinks and merchandise.
• Keep Payments Running Offline
  Continue taking payments during connectivity interruptions to help prevent stopped sales and long queues.
• Connect Sales Across Channels
  Bring point-of-sale, kiosk and online sales into a connected setup with shared capacity and data.
• Sync Transactions Automatically
  Automatically process stored transactions when connectivity returns.
• Track Revenue And Stock Live
  See on-site revenue and stock live, supporting awareness of sales and what has sold out.
• Link Sales To Ticketing Data
  Connect cash register sales with ticketing data as part of a connected event platform.
• Use Wired And Mobile Terminals
  Support on-site orders processed and recorded through cash registers alongside wired and mobile POS terminals.
• Speed Up Service And Reduce Queues
  Support faster service across point-of-sale, kiosk and online operations, and help keep payments available during network interruptions.
• Support Revenue And Upsells
  Connect sales across venue locations and channels to support revenue growth and upselling.

Event & Festival App

A branded event app that brings maps, schedules, tickets, updates, and push notifications together to keep visitors informed throughout their event. Fans can customize their feed, access exclusive content, and receive personalized updates. In the Dutch Grand Prix implementation, the app also provides an in-app ticket wallet, interactive venue map, music programme, gamification, and integrated AI support. App interactions can contribute to fan profiles in the Customer Data Platform, supporting data-driven engagement and fan loyalty.

• Build A Recognizable Fan Destination
  Give fans one event-branded place to engage with the event, while supporting data collection, sponsor revenue, and fan loyalty.
• Find Essential Event Details In One Place
  Help visitors access event maps, schedules, tickets, and updates from the event app instead of having to look across separate sources.
• Deliver Updates That Matter To Fans
  Provide a more relevant app experience with customizable feeds and personalized notifications. Event teams can also use timely notifications to guide visitors around the venue.
• Keep Mobile Tickets Ready To Access
  Give attendees convenient access to their event tickets within the app. In the Dutch Grand Prix implementation, tickets were stored securely in the in-app wallet.
• Navigate The Venue With A Live Map
  Help visitors find key locations around the venue, including food stands, merchandise, and the fanzone. Live map information and visitor-flow insights can support safer, more efficient navigation.
• Get Event Answers In The App
  Give fans a direct in-app support channel for event questions. In the Dutch Grand Prix implementation, the Race Engineer also supported ticket questions and personalized travel advice.
• Unlock Exclusive Event Content
  Give fans access to content available through the app, adding another way to engage with the event.
• Build Richer Fan Profiles
  Connect app interactions with other fan touchpoints in the Customer Data Platform to develop more complete profiles for future engagement.
• Keep Favourite Performances On Your Radar
  Help fans follow the event’s music programme by letting them select favourites and receive reminders.
• Turn Event Activity Into A Game
  Encourage participation through app-based activities, including scanning QR codes, unlocking trophies, and competing for a future race ticket.

Safeguard

Safeguard is CM.com’s suite of software-based security features for business messaging. It uses rules and AI-powered monitoring to restrict message traffic and detect suspicious activity, helping protect accounts and messaging traffic from fraud, including artificially inflated traffic (AIT), also known as SMS pumping. Safeguard includes controls such as destination management, rate limiting, IP restrictions, recipient and account limits, anomaly detection, and alerts. High-volume senders can add Safeguard Plus for machine-learning protection, dynamic traffic profiling, monitor and block modes, and actionable data insights.

• Block AIT In Real Time
  Add machine-learning protection against AIT, including SMS pumping, with Safeguard Plus.
• Detect Suspicious Traffic
  Use AI-powered anomaly detection to identify unusual activity in messaging traffic that may indicate fraud.
• Restrict Message Destinations
  Set controls over message destinations to help prevent traffic from being sent to destinations associated with suspicious or fraudulent activity.
• Control Messaging Rates
  Limit message rates to help control traffic volumes and reduce the risk of fraudulent or artificially inflated messaging activity.
• Profile Messaging Traffic
  Use dynamic traffic profiling to assess messaging traffic as part of Safeguard Plus’s machine-learning protection.
• Monitor Or Block Traffic
  Choose monitoring or blocking modes to manage potentially fraudulent traffic using Safeguard Plus.
• Restrict Traffic By IP
  Restrict messaging traffic by IP address using IP controls such as whitelisting.
• Limit Messaging Activity
  Set recipient and account limits to help control messaging activity and protect accounts from fraudulent use.
• Alert Teams To Risks
  Receive alerts that can help teams identify and respond to potentially suspicious activity in messaging traffic.
• Gain Actionable Traffic Insights
  Use clear, actionable data insights to understand messaging traffic and support fraud-prevention decisions.