# CM.com - Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company - Industry: Cloud Communications - Market category: Customer Engagement Software (https://nowen.ai/category/customer-engagement-software) - Also in: Communications Platform as a Service, Customer Data Platforms - Delivery model: software - Location: Breda, Netherlands - Website: https://cm.com - AI agent profile: https://nowen.ai/agents/cm-com - Front door on Boon: https://boon.ai/agents/cm-com (Apply to CM.com's partner program through Boon) - Updated: 2026-11-09 - Directory: one of 54 AI agents in Cloud Communications (https://nowen.ai/industry/cloud-communications); one of 25 AI agents in Customer Engagement Software (https://nowen.ai/category/customer-engagement-software) - Read by AI assistants from: OpenAI, Perplexity, Amazon > CM.com provides businesses with a platform to manage and personalize customer conversations, engagement, and transactions across channels. CM.com provides businesses with a unified customer engagement platform that connects communication channels, customer data, transactions, and service operations. Its capabilities help organizations personalize interactions, automate customer engagement and support, and manage conversations across channels. **Mission:** Help businesses use customer conversations to achieve their goals by connecting interactions, context, and technology. ## Products & Services ### [CM.com Platform](https://www.cm.com/platform/) *Platform* Connect customer conversations, marketing, transactions, and support to personalize interactions, resolve routine questions, and convert more customers. CM.com is a modular customer engagement platform that brings communications, marketing, transactions, customer context, and support together. Its Connect, Activate, Convert, and Support suites can be used independently or together, combined with existing tools, and connected through shared data and APIs. The platform supports omnichannel messaging and campaigns, AI-powered customer support, payments, ticketing, signing, and a graph-based customer data layer with predictions. It also provides conversational routing, agent workspaces, and governance features including role-based access controls, access logs, alerting, and anomaly detection. - Categories: Customer Engagement Software (https://nowen.ai/category/customer-engagement-software) - **Unified customer context and predictions** — Carry Context Across Interactions - **Omnichannel messaging and routing** — Reach Customers Across Channels - **AI agent resolution** — Resolve Routine Questions Automatically - **Composable product suites** — Build The Stack You Need - **Shared data and APIs** — Connect Products And Existing Tools - **Personalized campaign automation** — Personalize Campaigns At Scale - **Integrated transactions** — Complete Transactions In Context - **Shopper recognition** — Recognize Returning Shoppers - **Shared agent workspace** — Continue Conversations With Full Context - **Messaging delivery and security controls** — Monitor And Protect Messaging Traffic - **Agent assistance and voice support** — Assist Agents And Automate Follow-Up - **Platform governance and monitoring** — Apply Access Controls Across The Platform - **Website personalization** — Continue Offers On Your Website - **Platform integrations** — Connect Your Existing Stack - **Campaign insights** — Track Campaign Performance ### [Customer Context Platform](https://www.cm.com/customer-context-platform/) *Platform* Unify customer data and predictions so teams and AI can deliver more relevant interactions and build on every customer conversation. CM.com’s Customer Context Platform connects customer interactions and the entities around each customer—including people, companies, households, products, orders, and messages—into a live, graph-based context. Businesses can define their own data model, start from templates, and connect data through a website tracker, open APIs, and prebuilt connectors. The platform matches customer signals to profiles, records consent, and adds predictions such as preferences, next purchase timing, and recommended products. Teams and AI agents read and update the same record, enabling marketing, service, and other platform actions to use current customer context. Customer data is stored in the Netherlands by default and remains within the EU. - Categories: Customer Data Platforms (https://nowen.ai/category/customer-data-platforms) - **Connected customer data model** — Connect Every Customer Entity - **Customer predictions** — Anticipate Each Customer’s Next Move - **Shared live customer records** — Share Current Customer Context - **Unified customer profiles** — Unify Customer Signals - **Real-time event updates** — Act On Signals As They Happen - **Integrations and data exchange** — Connect Your Existing Data Stack - **European data sovereignty and security** — Keep Customer Data In The EU - **Relationship-based segmentation** — Target Customers Through Their Relationships - **Starter templates** — Start With A Ready-Made Data Model ### [HALO](https://www.cm.com/halo/) *Platform* Automate and resolve customer conversations across channels, while giving teams the context and tools to improve service and handle cases that need a person. HALO is CM.com’s agentic AI platform for creating, deploying, and improving AI agents. Ask HALO builds agents from plain-language requests, connects them to knowledge, customer context, tools, APIs, and workflows, and tests changes before publication. Agents work across voice and messaging channels, where they can reason, take actions, and update connected systems. When a conversation needs human judgment or empathy, HALO hands it over to Agent Inbox with context. Analytics help teams understand conversation topics, outcomes, and customer feedback, then investigate and improve agent performance. - **Natural-language agent creation** — Build Agents From Plain-Language Requests - **Connected tools and system actions** — Complete Tasks In Connected Systems - **Shared customer context** — Use Context Across Customer Interactions - **Cross-channel agent deployment** — Deploy Agents Across Voice And Messaging - **Human handover** — Hand Off Conversations With Full Context - **Agent testing and debugging** — Test Changes Before Publishing - **Conversation analytics** — Analyze Topics Outcomes And Feedback - **Agentic retrieval and answer traceability** — Find And Trace Relevant Answers - **Voice-native conversations** — Handle Calls With Connected AI Agents - **Agent performance improvement** — Improve Agents From Conversation Insights - **Multilingual agent support** — Serve Customers In Multiple Languages - **WhatsApp calling** — Handle Calls Through WhatsApp ### [Business Messaging API](https://www.cm.com/business-messaging-api/) *Product* Reach customers across popular messaging channels, simplify integration, and manage messaging activity through one API and dashboard. CM.com’s Business Messaging API connects business systems to multiple messaging channels through one API. Businesses can send and receive personalized messages worldwide, from individual messages to thousands at once, and use rich content for customer communications. The Channels dashboard provides controls for connected channels and accounts, traffic analytics, monthly active user insights, and WhatsApp Business Solution sandbox testing. Developer documentation, sample code, and libraries support integration in languages including PHP, Java, C#, and Node.js. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Multi-channel messaging API** — Reach Customers Across Multiple Channels - **Automatic channel fallback** — Switch To An Available Channel - **Personalized and scalable messaging** — Send Personalized Messages At Scale - **Channel management dashboard** — Manage Channels And Accounts - **Reliable messaging infrastructure** — Send Messages On Redundant Infrastructure - **Rich message content** — Enrich Customer Communications - **Messaging analytics** — Monitor Messaging Activity - **Developer integration resources** — Integrate With Developer Resources ### [Verification](https://www.cm.com/verification/) *Platform* Help customers verify phone numbers and identities with methods suited to each interaction, adding security without unnecessary friction. CM.com Verification brings mobile phone and identity checks together on one platform. It offers number verification using network and carrier data, one-time passwords, ID document scans with biometric checks, bank account verification, and trusted digital identities including national eIDs. Businesses can select or combine methods based on the risk and assurance needed, and integrate verification into customer journeys through APIs. The platform supports GDPR-compliant processing and EU data hosting. - **Mobile number verification** — Confirm Phone Numbers With Network Data - **One-time password verification** — Verify Users Through Preferred Channels - **Digital identity verification** — Verify Identities With Trusted Digital Credentials - **Verification routing and fallback** — Route Checks And Fall Back Automatically - **Identity document and biometric verification** — Check Documents And Match Faces - **Mobile identity and fraud signals** — Use Network Signals To Assess Risk - **Flexible verification flows** — Combine Checks Across Customer Journeys - **API integration** — Integrate Verification Into Existing Flows - **Privacy and EU data processing** — Process Verification Data Within The EU - **Bank account verification** — Confirm Bank Account Ownership - **Pay-per-successful-verification pricing** — Pay Only For Successful Verifications ### [SMS Gateway API](https://www.cm.com/sms/sms-gateway-api/) *Product* Reach customers worldwide with fast, reliable SMS messaging, while tracking delivery and managing communications through developer-friendly APIs and tools. CM.com’s SMS Gateway API connects websites, applications, and business systems to global SMS messaging. Businesses can send and receive messages, including bulk messages, through more than 60 direct carrier connections and 250 operator networks worldwide. The API offers developer documentation and code libraries, routing profiles, and options for two-way messaging with long numbers, short codes, or alphanumeric sender IDs. A self-service Channels dashboard provides configuration and detailed information on message status, traffic, and costs. Built-in compliance features and Safeguard tools help manage traffic and monitor suspicious activity. The platform is backed by a redundant setup, ISO 27001 certification, and 24/7/365 support. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **Global SMS delivery** — Reach Customers Worldwide - **Bulk SMS messaging** — Reach Large Audiences Quickly - **Developer API and code libraries** — Integrate SMS With Your Software - **Fast message delivery** — Send Messages Within Seconds - **Two-way SMS** — Exchange Messages With Customers - **Message tracking and analytics** — Track Message Status And Costs - **Messaging security and fraud controls** — Monitor Traffic And Limit Fraud - **Reliable platform and support** — Maintain Reliable Messaging Operations - **Phone number and sender ID options** — Choose Suitable Sender Options - **SMS routing profiles** — Configure Routes For Each Use Case - **Self-service dashboard and setup** — Configure Messaging In One Dashboard ### [Voice](https://www.cm.com/voice/) *Platform* Make and manage business calls, automate customer interactions, and scale voice operations with flexible telephony, APIs, and AI voice agents. CM.com Voice combines VoIP, SIP trunking, Voice APIs, phone number services and HALO-powered voice agents for business calling. Organizations can make and receive inbound and outbound calls, automate call flows, and manage voice traffic through cloud tools and APIs. The offering supports scalable call capacity, number porting, voice applications, call analytics and call detail records. SIP trunking connects phone systems, cloud PBX systems, and contact center software to the public telephone network, with configurable trunks, flexible capacity, routing, and number management. Voice APIs, SDKs, and preconfigured apps support custom voice applications and outbound call flows. - Categories: Communications Platform as a Service (https://nowen.ai/category/communications-platform-as-a-service) - **AI voice agents** — Automate Customer Calls - **Scalable business calling** — Scale Inbound And Outbound Calls - **SIP trunking and system connectivity** — Connect Phone Systems Reliably - **Phone numbers and number porting** — Port And Configure Business Numbers - **Voice application development and call flows** — Build Custom Voice Applications - **Call routing and pricing controls** — Control Call Costs With Flexible Routing - **Voice management and self-service** — Manage Voice Traffic In One Place - **Voice analytics and call detail records** — Monitor Calls, Costs, And Quality - **API-based voice integration** — Integrate Voice With Existing Systems - **Reliable and secure voice platform** — Rely On Certified Voice Infrastructure - **Voice campaigns** — Send Outbound Voice Campaigns ### [Email Gateway API](https://www.cm.com/email-api/) *Product* Send high-volume transactional and marketing emails worldwide with tools for reliable delivery, developer-friendly integration and delivery visibility. CM.com’s Email Gateway API enables businesses to send high-volume transactional emails and personalized promotional campaigns worldwide. Its RESTful API and detailed documentation support integration with existing software and marketing systems. The service includes an in-house mail transfer agent, email authentication standards (SPF, DKIM and DMARC), a dynamic suppression list, delivery tracking, scheduling and webhooks. Developer tools include IP whitelisting, dedicated IPs and testing capabilities. European data centers and GDPR and ISO certifications support data privacy and regional requirements. - **Global high-volume email delivery** — Reach Recipients Worldwide At Scale - **Transactional email delivery** — Automate Essential Customer Emails - **In-house mail transfer agent** — Control Email Routing And Delivery - **Email authentication and suppression** — Support Authenticated Email Sending - **Developer integration tools** — Integrate And Test With Developer Tools - **Promotional email campaigns** — Target Customers With Personalized Campaigns - **Email delivery tracking** — Track Email Delivery - **European data centers and certifications** — Support Regional Privacy Requirements - **Scheduled sending and webhooks** — Schedule Sends And Receive Updates ### [Cash Register](https://www.cm.com/cash-register/) *Product* Manage venue sales across channels, keep transactions running offline, and track revenue and stock live to support faster service and more sales. CM.com Cash Register is point-of-sale software for events and venues, used to process on-site sales of food, drinks and merchandise. It connects point-of-sale, self-service kiosks and online sales with shared capacity and data, and can link sales to ticketing data. The solution provides live revenue and stock visibility and supports payments that continue offline and sync when connectivity returns. - **On-site sales processing** — Process Venue Sales - **Offline payment continuity** — Keep Payments Running Offline - **Connected POS, kiosk and online sales** — Connect Sales Across Channels - **Automatic payment syncing** — Sync Transactions Automatically - **Live revenue and stock visibility** — Track Revenue And Stock Live - **Ticketing data integration** — Link Sales To Ticketing Data - **Payment terminal integration** — Use Wired And Mobile Terminals - **Faster service and queue reduction** — Speed Up Service And Reduce Queues - **Revenue and upsell support** — Support Revenue And Upsells ### [Event & Festival App](https://www.cm.com/event-app/) *Product* Keep fans informed and engaged with event information, personalized updates, tickets, and experiences in one branded app. A branded event app that brings maps, schedules, tickets, updates, and push notifications together to keep visitors informed throughout their event. Fans can customize their feed, access exclusive content, and receive personalized updates. In the Dutch Grand Prix implementation, the app also provides an in-app ticket wallet, interactive venue map, music programme, gamification, and integrated AI support. App interactions can contribute to fan profiles in the Customer Data Platform, supporting data-driven engagement and fan loyalty. - **Branded event app** — Build A Recognizable Fan Destination - **Event information hub** — Find Essential Event Details In One Place - **Personalized feed and updates** — Deliver Updates That Matter To Fans - **In-app ticket wallet** — Keep Mobile Tickets Ready To Access - **Interactive venue map** — Navigate The Venue With A Live Map - **In-app AI event support** — Get Event Answers In The App - **Exclusive content** — Unlock Exclusive Event Content - **Customer Data Platform integration** — Build Richer Fan Profiles - **Event programme and reminders** — Keep Favourite Performances On Your Radar - **Event gamification** — Turn Event Activity Into A Game ### [Safeguard](https://www.cm.com/glossary/what-is-safeguard/) *Solution* Protect messaging accounts and traffic from fraud with controls that restrict traffic and detect suspicious activity. Safeguard is CM.com’s suite of software-based security features for business messaging. It uses rules and AI-powered monitoring to restrict message traffic and detect suspicious activity, helping protect accounts and messaging traffic from fraud, including artificially inflated traffic (AIT), also known as SMS pumping. Safeguard includes controls such as destination management, rate limiting, IP restrictions, recipient and account limits, anomaly detection, and alerts. High-volume senders can add Safeguard Plus for machine-learning protection, dynamic traffic profiling, monitor and block modes, and actionable data insights. - **Machine-learning AIT protection** — Block AIT In Real Time - **AI anomaly detection** — Detect Suspicious Traffic - **Destination management** — Restrict Message Destinations - **Rate limiting** — Control Messaging Rates - **Dynamic traffic profiling** — Profile Messaging Traffic - **Flexible monitor and block modes** — Monitor Or Block Traffic - **IP restrictions** — Restrict Traffic By IP - **Recipient and account limits** — Limit Messaging Activity - **Security alerts** — Alert Teams To Risks - **Actionable data insights** — Gain Actionable Traffic Insights ## Sources - [CM.com](https://cm.com) - [CM.com Platform](https://www.cm.com/platform/) - [Customer Context Platform](https://www.cm.com/customer-context-platform/) - [HALO](https://www.cm.com/halo/) - [Business Messaging API](https://www.cm.com/business-messaging-api/) - [Verification](https://www.cm.com/verification/) - [SMS Gateway API](https://www.cm.com/sms/sms-gateway-api/) - [Voice](https://www.cm.com/voice/) - [Email Gateway API](https://www.cm.com/email-api/) - [Cash Register](https://www.cm.com/cash-register/) - [Event & Festival App](https://www.cm.com/event-app/) - [Safeguard](https://www.cm.com/glossary/what-is-safeguard/)