{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/cm-com","markdownUrl":"https://nowen.ai/agents/cm-com.md","jsonUrl":"https://nowen.ai/agents/cm-com.json","name":"CM.com","website":"https://cm.com","location":"Breda, Netherlands","address":{"city":"Breda","country":"Netherlands"},"industry":"Cloud Communications","deliveryModel":"software","marketCategories":{"primary":{"name":"Customer Engagement Software","url":"https://nowen.ai/category/customer-engagement-software"},"others":[{"name":"Communications Platform as a Service","url":"https://nowen.ai/category/communications-platform-as-a-service"},{"name":"Customer Data Platforms","url":"https://nowen.ai/category/customer-data-platforms"}]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-09T08:19:17.430Z","summary":"CM.com provides businesses with a platform to manage and personalize customer conversations, engagement, and transactions across channels.","description":"CM.com provides businesses with a unified customer engagement platform that connects communication channels, customer data, transactions, and service operations. Its capabilities help organizations personalize interactions, automate customer engagement and support, and manage conversations across channels.","mission":"Help businesses use customer conversations to achieve their goals by connecting interactions, context, and technology.","directory":{"industryName":"Cloud Communications","agentCount":54,"indexable":true,"hubUrl":"https://nowen.ai/industry/cloud-communications"},"categoryDirectory":{"name":"Customer Engagement Software","agentCount":25,"indexable":true,"url":"https://nowen.ai/category/customer-engagement-software"},"aiReaderFamilies":["OpenAI","Perplexity","Amazon"],"boonFrontDoor":{"url":"https://boon.ai/agents/cm-com","label":"Apply to CM.com's partner program through Boon","sub":"Your AI agent writes the proposal: who you are, the fit, and a first step."},"products":[{"name":"CM.com Platform","anchor":"product-cm-com-platform","type":"Platform","url":"https://www.cm.com/platform/","summary":"Connect customer conversations, marketing, transactions, and support to personalize interactions, resolve routine questions, and convert more customers.","description":"CM.com is a modular customer engagement platform that brings communications, marketing, transactions, customer context, and support together. Its Connect, Activate, Convert, and Support suites can be used independently or together, combined with existing tools, and connected through shared data and APIs. The platform supports omnichannel messaging and campaigns, AI-powered customer support, payments, ticketing, signing, and a graph-based customer data layer with predictions. It also provides conversational routing, agent workspaces, and governance features including role-based access controls, access logs, alerting, and anomaly detection.","pricing":{},"features":[{"name":"Unified customer context and predictions","value":"Carry Context Across Interactions","valueDescription":"Give teams and AI access to shared customer records and behavioral predictions, so interactions can build on previous conversations and activity."},{"name":"Omnichannel messaging and routing","value":"Reach Customers Across Channels","valueDescription":"Use one connection for channels including WhatsApp, RCS, SMS, email, and voice. Routing and real-time classification help teams and AI receive organized conversations they can act on."},{"name":"AI agent resolution","value":"Resolve Routine Questions Automatically","valueDescription":"Let AI agents handle routine conversations and take actions in connected systems, while human agents receive context when a handoff is needed."},{"name":"Composable product suites","value":"Build The Stack You Need","valueDescription":"Choose ready-made suites for common jobs or compose a setup from individual products while keeping tools you already use."},{"name":"Shared data and APIs","value":"Connect Products And Existing Tools","valueDescription":"Link CM.com products and existing tools through shared data and APIs, without adding middleware between CM.com products."},{"name":"Personalized campaign automation","value":"Personalize Campaigns At Scale","valueDescription":"Use customer profiles, behavioral predictions, channel preferences, and timing to tailor messages and automate journeys across channels."},{"name":"Integrated transactions","value":"Complete Transactions In Context","valueDescription":"Support payments, ticketing, and signing as part of the customer journey, with transaction events contributing to shared customer records."},{"name":"Shopper recognition","value":"Recognize Returning Shoppers","valueDescription":"Connect anonymous card purchases to a profile so businesses can recognize returning shoppers across visits and channels."},{"name":"Shared agent workspace","value":"Continue Conversations With Full Context","valueDescription":"Give human agents a shared workspace with customer history and AI suggestions, helping them continue conversations from where they left off."},{"name":"Messaging delivery and security controls","value":"Monitor And Protect Messaging Traffic","valueDescription":"Track delivery and apply traffic controls and anomaly detection to help manage messaging activity and reduce exposure to fraudulent traffic."},{"name":"Agent assistance and voice support","value":"Assist Agents And Automate Follow-Up","valueDescription":"Provide agents with context-based assistance and automate tasks such as summaries, record updates, and follow-up scheduling, while supporting conversation review and team collaboration."},{"name":"Platform governance and monitoring","value":"Apply Access Controls Across The Platform","valueDescription":"Manage platform access through role-based controls and use access logs, alerts, and anomaly detection to support oversight."},{"name":"Website personalization","value":"Continue Offers On Your Website","valueDescription":"Carry a campaign offer onto the website using the same customer prediction, extending a personalized experience across channels."},{"name":"Platform integrations","value":"Connect Your Existing Stack","valueDescription":"Use marketplace integrations to connect existing tools and adopt CM.com suites at a pace that fits your setup."},{"name":"Campaign insights","value":"Track Campaign Performance","valueDescription":"Use real-time insights from customer touchpoints to measure campaign performance."}],"marketCategories":[{"name":"Customer Engagement Software","url":"https://nowen.ai/category/customer-engagement-software"}]},{"name":"Customer Context Platform","anchor":"product-customer-context-platform","type":"Platform","url":"https://www.cm.com/customer-context-platform/","summary":"Unify customer data and predictions so teams and AI can deliver more relevant interactions and build on every customer conversation.","description":"CM.com’s Customer Context Platform connects customer interactions and the entities around each customer—including people, companies, households, products, orders, and messages—into a live, graph-based context. Businesses can define their own data model, start from templates, and connect data through a website tracker, open APIs, and prebuilt connectors. The platform matches customer signals to profiles, records consent, and adds predictions such as preferences, next purchase timing, and recommended products. Teams and AI agents read and update the same record, enabling marketing, service, and other platform actions to use current customer context. Customer data is stored in the Netherlands by default and remains within the EU.","pricing":{},"features":[{"name":"Connected customer data model","value":"Connect Every Customer Entity","valueDescription":"Link customers to the companies, households, products, orders, and other objects that provide context for their interactions. The model can be tailored to consumer or business relationships."},{"name":"Customer predictions","value":"Anticipate Each Customer’s Next Move","valueDescription":"Use predicted preferences, purchase timing, and product recommendations to inform customer interactions. Predictions are available to teams, campaigns, and AI agents through the same profile."},{"name":"Shared live customer records","value":"Share Current Customer Context","valueDescription":"Give teams and AI access to a shared customer record, so they can act on the same current information across interactions."},{"name":"Unified customer profiles","value":"Unify Customer Signals","valueDescription":"Bring signals from different channels and devices together on a customer profile, and make recorded consent visible when teams use that profile."},{"name":"Real-time event updates","value":"Act On Signals As They Happen","valueDescription":"Keep customer profiles current as interactions occur, and enable messaging, payments, and support to act on events using the context already available on the platform."},{"name":"Integrations and data exchange","value":"Connect Your Existing Data Stack","valueDescription":"Bring website behavior into customer profiles and exchange data with existing business systems using APIs and prebuilt connectors, or use an existing CDP as the source."},{"name":"European data sovereignty and security","value":"Keep Customer Data In The EU","valueDescription":"Keep data stored in the Netherlands by default and within the EU, while controlling who can access it. The platform describes independent audits and certifications against European standards."},{"name":"Relationship-based segmentation","value":"Target Customers Through Their Relationships","valueDescription":"Build audiences using linked customer, company, or other object data, then use those segments in email or share them with advertising platforms."},{"name":"Starter templates","value":"Start With A Ready-Made Data Model","valueDescription":"Use common objects as a starting point, then tailor the model to your business instead of creating the initial structure by hand."}],"marketCategories":[{"name":"Customer Data Platforms","url":"https://nowen.ai/category/customer-data-platforms"}]},{"name":"HALO","anchor":"product-halo","type":"Platform","url":"https://www.cm.com/halo/","summary":"Automate and resolve customer conversations across channels, while giving teams the context and tools to improve service and handle cases that need a person.","description":"HALO is CM.com’s agentic AI platform for creating, deploying, and improving AI agents. Ask HALO builds agents from plain-language requests, connects them to knowledge, customer context, tools, APIs, and workflows, and tests changes before publication. Agents work across voice and messaging channels, where they can reason, take actions, and update connected systems. When a conversation needs human judgment or empathy, HALO hands it over to Agent Inbox with context. Analytics help teams understand conversation topics, outcomes, and customer feedback, then investigate and improve agent performance.","pricing":{},"features":[{"name":"Natural-language agent creation","value":"Build Agents From Plain-Language Requests","valueDescription":"Turn a described use case into a configured agent, with the tools and context it needs, without building the setup by hand."},{"name":"Connected tools and system actions","value":"Complete Tasks In Connected Systems","valueDescription":"Enable agents to do more than answer questions by connecting conversations to business tools and workflows that can carry out actions."},{"name":"Shared customer context","value":"Use Context Across Customer Interactions","valueDescription":"Give agents access to relevant customer history and connected data, helping conversations continue with context rather than starting from scratch."},{"name":"Cross-channel agent deployment","value":"Deploy Agents Across Voice And Messaging","valueDescription":"Offer a consistent agent experience across supported communication channels while reusing the same knowledge, context, and business logic."},{"name":"Human handover","value":"Hand Off Conversations With Full Context","valueDescription":"Help human agents continue conversations with the relevant history and context when an issue needs human attention."},{"name":"Agent testing and debugging","value":"Test Changes Before Publishing","valueDescription":"Review agent behavior and tool results before release, and investigate issues through tested draft changes while keeping live agents untouched."},{"name":"Conversation analytics","value":"Analyze Topics Outcomes And Feedback","valueDescription":"Help teams identify what customers ask, how conversations end, and where customer feedback differs from resolution outcomes."},{"name":"Agentic retrieval and answer traceability","value":"Find And Trace Relevant Answers","valueDescription":"Support more complete responses by searching and evaluating relevant information, while enabling teams to inspect and correct the sources behind answers."},{"name":"Voice-native conversations","value":"Handle Calls With Connected AI Agents","valueDescription":"Let customers speak with agents that can use connected knowledge and tools to carry out workflows, while supporting natural turn-taking and voice configuration."},{"name":"Agent performance improvement","value":"Improve Agents From Conversation Insights","valueDescription":"Use patterns and individual conversation details to identify improvement opportunities and prepare tested updates to agents, tools, or knowledge."},{"name":"Multilingual agent support","value":"Serve Customers In Multiple Languages","valueDescription":"Deploy agents for multilingual customer interactions and configure voice personas for different languages."},{"name":"WhatsApp calling","value":"Handle Calls Through WhatsApp","valueDescription":"Extend the voice agent to WhatsApp calling while retaining the same tools, context, and interaction logic."}]},{"name":"Business Messaging API","anchor":"product-business-messaging-api","type":"Product","url":"https://www.cm.com/business-messaging-api/","summary":"Reach customers across popular messaging channels, simplify integration, and manage messaging activity through one API and dashboard.","description":"CM.com’s Business Messaging API connects business systems to multiple messaging channels through one API. Businesses can send and receive personalized messages worldwide, from individual messages to thousands at once, and use rich content for customer communications. The Channels dashboard provides controls for connected channels and accounts, traffic analytics, monthly active user insights, and WhatsApp Business Solution sandbox testing. Developer documentation, sample code, and libraries support integration in languages including PHP, Java, C#, and Node.js.","pricing":{},"features":[{"name":"Multi-channel messaging API","value":"Reach Customers Across Multiple Channels","valueDescription":"Connect to popular messaging channels through a single API, reducing the need to manage separate channel-specific APIs."},{"name":"Automatic channel fallback","value":"Switch To An Available Channel","valueDescription":"Automatically use another channel, such as SMS, when the recipient does not have the preferred channel."},{"name":"Personalized and scalable messaging","value":"Send Personalized Messages At Scale","valueDescription":"Address customer communications with personalized messages and scale sending from individual messages to thousands at once."},{"name":"Channel management dashboard","value":"Manage Channels And Accounts","valueDescription":"View connected channels, add accounts, request additional channels and numbers, and test the WhatsApp Business Solution in a sandbox."},{"name":"Reliable messaging infrastructure","value":"Send Messages On Redundant Infrastructure","valueDescription":"Use CM.com’s privately owned infrastructure, which the product page describes as having high uptime and a redundant setup."},{"name":"Rich message content","value":"Enrich Customer Communications","valueDescription":"Use rich content in messages to support customer service and other business communications."},{"name":"Messaging analytics","value":"Monitor Messaging Activity","valueDescription":"Review monthly active user insights and view real-time, detailed information about worldwide messaging traffic."},{"name":"Developer integration resources","value":"Integrate With Developer Resources","valueDescription":"Use documentation, sample code, and libraries for supported programming languages to build an integration with the API."}],"marketCategories":[{"name":"Communications Platform as a Service","url":"https://nowen.ai/category/communications-platform-as-a-service"}]},{"name":"Verification","anchor":"product-verification","type":"Platform","url":"https://www.cm.com/verification/","summary":"Help customers verify phone numbers and identities with methods suited to each interaction, adding security without unnecessary friction.","description":"CM.com Verification brings mobile phone and identity checks together on one platform. It offers number verification using network and carrier data, one-time passwords, ID document scans with biometric checks, bank account verification, and trusted digital identities including national eIDs. Businesses can select or combine methods based on the risk and assurance needed, and integrate verification into customer journeys through APIs. The platform supports GDPR-compliant processing and EU data hosting.","pricing":{},"features":[{"name":"Mobile number verification","value":"Confirm Phone Numbers With Network Data","valueDescription":"Check number ownership and status using mobile network data, or validate a number’s format and activity before adding it to a database."},{"name":"One-time password verification","value":"Verify Users Through Preferred Channels","valueDescription":"Confirm access to a phone number or other communication channel with a one-time code, supporting logins, onboarding, transactions, and account changes."},{"name":"Digital identity verification","value":"Verify Identities With Trusted Digital Credentials","valueDescription":"Check identities through trusted digital credentials and national eIDs, including bank-provided data shared with the customer’s consent."},{"name":"Verification routing and fallback","value":"Route Checks And Fall Back Automatically","valueDescription":"Prioritize suitable verification methods and switch to an OTP channel when a background number check is unavailable."},{"name":"Identity document and biometric verification","value":"Check Documents And Match Faces","valueDescription":"Verify identity documents and compare a live person’s face with the document photo in a mobile verification flow."},{"name":"Mobile identity and fraud signals","value":"Use Network Signals To Assess Risk","valueDescription":"Use SIM and network data, including SIM swap status, to inform identity checks and risk assessments."},{"name":"Flexible verification flows","value":"Combine Checks Across Customer Journeys","valueDescription":"Match verification methods to the interaction by combining identity checks and OTP, or adding checks to existing customer journeys."},{"name":"API integration","value":"Integrate Verification Into Existing Flows","valueDescription":"Connect verification services to existing applications and customer interactions through one API integration."},{"name":"Privacy and EU data processing","value":"Process Verification Data Within The EU","valueDescription":"Support privacy-conscious verification with EU data processing, GDPR-aligned handling, and explicit consent for data sharing where applicable."},{"name":"Bank account verification","value":"Confirm Bank Account Ownership","valueDescription":"Check the validity and ownership of a Dutch bank account through a one-cent iDEAL transaction."},{"name":"Pay-per-successful-verification pricing","value":"Pay Only For Successful Verifications","valueDescription":"Pay for completed verifications rather than each attempt, regardless of which supported channel is used."}]},{"name":"SMS Gateway API","anchor":"product-sms-gateway-api","type":"Product","url":"https://www.cm.com/sms/sms-gateway-api/","summary":"Reach customers worldwide with fast, reliable SMS messaging, while tracking delivery and managing communications through developer-friendly APIs and tools.","description":"CM.com’s SMS Gateway API connects websites, applications, and business systems to global SMS messaging. Businesses can send and receive messages, including bulk messages, through more than 60 direct carrier connections and 250 operator networks worldwide. The API offers developer documentation and code libraries, routing profiles, and options for two-way messaging with long numbers, short codes, or alphanumeric sender IDs. A self-service Channels dashboard provides configuration and detailed information on message status, traffic, and costs. Built-in compliance features and Safeguard tools help manage traffic and monitor suspicious activity. The platform is backed by a redundant setup, ISO 27001 certification, and 24/7/365 support.","pricing":{},"features":[{"name":"Global SMS delivery","value":"Reach Customers Worldwide","valueDescription":"Deliver messages across countries and mobile networks through direct carrier connections and local presence."},{"name":"Bulk SMS messaging","value":"Reach Large Audiences Quickly","valueDescription":"Send messages at scale to inform customers about deliveries, bookings, appointments, promotions, and other updates."},{"name":"Developer API and code libraries","value":"Integrate SMS With Your Software","valueDescription":"Use the API, documentation, and language-specific code resources to connect SMS messaging with websites, applications, and existing systems."},{"name":"Fast message delivery","value":"Send Messages Within Seconds","valueDescription":"Deliver high volumes of SMS quickly for timely customer notifications and business communications."},{"name":"Two-way SMS","value":"Exchange Messages With Customers","valueDescription":"Support customer replies and follow-up communication with two-way SMS using long numbers or short codes."},{"name":"Message tracking and analytics","value":"Track Message Status And Costs","valueDescription":"Review message delivery status, traffic, costs, and messaging results through logs, analytics, and dashboard information."},{"name":"Messaging security and fraud controls","value":"Monitor Traffic And Limit Fraud","valueDescription":"Apply traffic rules and monitor suspicious activity to help protect accounts and messaging traffic from fraud, including artificially inflated traffic."},{"name":"Reliable platform and support","value":"Maintain Reliable Messaging Operations","valueDescription":"Rely on a redundant platform setup, ISO 27001 certification, and continuous Network Operations Centre support."},{"name":"Phone number and sender ID options","value":"Choose Suitable Sender Options","valueDescription":"Select sender options to support two-way messaging, local presence, and different SMS use cases."},{"name":"SMS routing profiles","value":"Configure Routes For Each Use Case","valueDescription":"Choose routing profiles and use quality routes to support the requirements of different messaging scenarios."},{"name":"Self-service dashboard and setup","value":"Configure Messaging In One Dashboard","valueDescription":"Set up connections, manage configuration, and review analytics from the Channels App, with a free trial available."}],"marketCategories":[{"name":"Communications Platform as a Service","url":"https://nowen.ai/category/communications-platform-as-a-service"}]},{"name":"Voice","anchor":"product-voice","type":"Platform","url":"https://www.cm.com/voice/","summary":"Make and manage business calls, automate customer interactions, and scale voice operations with flexible telephony, APIs, and AI voice agents.","description":"CM.com Voice combines VoIP, SIP trunking, Voice APIs, phone number services and HALO-powered voice agents for business calling. Organizations can make and receive inbound and outbound calls, automate call flows, and manage voice traffic through cloud tools and APIs. The offering supports scalable call capacity, number porting, voice applications, call analytics and call detail records. SIP trunking connects phone systems, cloud PBX systems, and contact center software to the public telephone network, with configurable trunks, flexible capacity, routing, and number management. Voice APIs, SDKs, and preconfigured apps support custom voice applications and outbound call flows.","pricing":{},"features":[{"name":"AI voice agents","value":"Automate Customer Calls","valueDescription":"Use HALO-powered voice agents to answer customer inquiries and automate phone conversations, with support for multiple languages and accents."},{"name":"Scalable business calling","value":"Scale Inbound And Outbound Calls","valueDescription":"Adjust call capacity to support changing demand, including concurrent calls and call setup volumes, without adding physical hardware or phone lines through SIP trunking."},{"name":"SIP trunking and system connectivity","value":"Connect Phone Systems Reliably","valueDescription":"Connect existing telephony systems to CM.com and use a geo-redundant platform designed to reduce dependence on a single connection. Flexible capacity and least-cost routing support cost-conscious calling."},{"name":"Phone numbers and number porting","value":"Port And Configure Business Numbers","valueDescription":"Bring existing phone numbers to the platform or request new numbers, including inbound number options for serving customers in different locations."},{"name":"Voice application development and call flows","value":"Build Custom Voice Applications","valueDescription":"Use APIs, SDKs, prefab building blocks, and preconfigured app templates to create voice applications and outbound call flows while retaining control over the solution."},{"name":"Call routing and pricing controls","value":"Control Call Costs With Flexible Routing","valueDescription":"Least-cost routing and transparent per-second pricing help manage call expenses. Traffic controls allow calls to be blocked or allowed according to destination or cost."},{"name":"Voice management and self-service","value":"Manage Voice Traffic In One Place","valueDescription":"Configure and manage SIP trunks and voice traffic through a cloud app or API, with access to usage information and controls."},{"name":"Voice analytics and call detail records","value":"Monitor Calls, Costs, And Quality","valueDescription":"Review real-time voice traffic statistics and detailed call records to understand usage, monitor costs and quality, and support billing and anti-fraud processes."},{"name":"API-based voice integration","value":"Integrate Voice With Existing Systems","valueDescription":"Connect voice functionality to existing applications and phone systems through APIs and SDKs, and programmatically configure supported voice services."},{"name":"Reliable and secure voice platform","value":"Rely On Certified Voice Infrastructure","valueDescription":"Run voice services on infrastructure described as redundant and highly available, with listed certifications and continuous support."},{"name":"Voice campaigns","value":"Send Outbound Voice Campaigns","valueDescription":"Deliver spoken announcements, surveys or urgent updates to customers and other audiences through outbound voice campaigns."}],"marketCategories":[{"name":"Communications Platform as a Service","url":"https://nowen.ai/category/communications-platform-as-a-service"}]},{"name":"Email Gateway API","anchor":"product-email-gateway-api","type":"Product","url":"https://www.cm.com/email-api/","summary":"Send high-volume transactional and marketing emails worldwide with tools for reliable delivery, developer-friendly integration and delivery visibility.","description":"CM.com’s Email Gateway API enables businesses to send high-volume transactional emails and personalized promotional campaigns worldwide. Its RESTful API and detailed documentation support integration with existing software and marketing systems. The service includes an in-house mail transfer agent, email authentication standards (SPF, DKIM and DMARC), a dynamic suppression list, delivery tracking, scheduling and webhooks. Developer tools include IP whitelisting, dedicated IPs and testing capabilities. European data centers and GDPR and ISO certifications support data privacy and regional requirements.","pricing":{},"features":[{"name":"Global high-volume email delivery","value":"Reach Recipients Worldwide At Scale","valueDescription":"Deliver high volumes of email to recipients around the world through infrastructure built for scalable business communication."},{"name":"Transactional email delivery","value":"Automate Essential Customer Emails","valueDescription":"Use your own application logic to send operational messages such as purchase confirmations, password resets and account updates through an integration with existing software."},{"name":"In-house mail transfer agent","value":"Control Email Routing And Delivery","valueDescription":"Use CM.com’s own mail transfer agent, which provides control over the email-sending process and routing."},{"name":"Email authentication and suppression","value":"Support Authenticated Email Sending","valueDescription":"Use SPF, DKIM and DMARC support together with a dynamic suppression list as part of the email infrastructure."},{"name":"Developer integration tools","value":"Integrate And Test With Developer Tools","valueDescription":"Use RESTful APIs, detailed documentation and testing capabilities to support implementation. IP whitelisting, dedicated IPs, webhooks, and anti-block tools and guidance are also available."},{"name":"Promotional email campaigns","value":"Target Customers With Personalized Campaigns","valueDescription":"Connect existing marketing software to send personalized promotional campaigns to selected customer groups."},{"name":"Email delivery tracking","value":"Track Email Delivery","valueDescription":"Gain visibility into email delivery to help monitor messages sent through the gateway."},{"name":"European data centers and certifications","value":"Support Regional Privacy Requirements","valueDescription":"Use European data centers and relevant GDPR and ISO certifications to support data privacy and regional requirements."},{"name":"Scheduled sending and webhooks","value":"Schedule Sends And Receive Updates","valueDescription":"Schedule email sends and use webhooks to receive notifications related to email activity."}]},{"name":"Cash Register","anchor":"product-cash-register","type":"Product","url":"https://www.cm.com/cash-register/","summary":"Manage venue sales across channels, keep transactions running offline, and track revenue and stock live to support faster service and more sales.","description":"CM.com Cash Register is point-of-sale software for events and venues, used to process on-site sales of food, drinks and merchandise. It connects point-of-sale, self-service kiosks and online sales with shared capacity and data, and can link sales to ticketing data. The solution provides live revenue and stock visibility and supports payments that continue offline and sync when connectivity returns.","pricing":{},"features":[{"name":"On-site sales processing","value":"Process Venue Sales","valueDescription":"Handle sales at event and venue points of sale, including food, drinks and merchandise."},{"name":"Offline payment continuity","value":"Keep Payments Running Offline","valueDescription":"Continue taking payments during connectivity interruptions to help prevent stopped sales and long queues."},{"name":"Connected POS, kiosk and online sales","value":"Connect Sales Across Channels","valueDescription":"Bring point-of-sale, kiosk and online sales into a connected setup with shared capacity and data."},{"name":"Automatic payment syncing","value":"Sync Transactions Automatically","valueDescription":"Automatically process stored transactions when connectivity returns."},{"name":"Live revenue and stock visibility","value":"Track Revenue And Stock Live","valueDescription":"See on-site revenue and stock live, supporting awareness of sales and what has sold out."},{"name":"Ticketing data integration","value":"Link Sales To Ticketing Data","valueDescription":"Connect cash register sales with ticketing data as part of a connected event platform."},{"name":"Payment terminal integration","value":"Use Wired And Mobile Terminals","valueDescription":"Support on-site orders processed and recorded through cash registers alongside wired and mobile POS terminals."},{"name":"Faster service and queue reduction","value":"Speed Up Service And Reduce Queues","valueDescription":"Support faster service across point-of-sale, kiosk and online operations, and help keep payments available during network interruptions."},{"name":"Revenue and upsell support","value":"Support Revenue And Upsells","valueDescription":"Connect sales across venue locations and channels to support revenue growth and upselling."}]},{"name":"Event & Festival App","anchor":"product-event-and-festival-app","type":"Product","url":"https://www.cm.com/event-app/","summary":"Keep fans informed and engaged with event information, personalized updates, tickets, and experiences in one branded app.","description":"A branded event app that brings maps, schedules, tickets, updates, and push notifications together to keep visitors informed throughout their event. Fans can customize their feed, access exclusive content, and receive personalized updates. In the Dutch Grand Prix implementation, the app also provides an in-app ticket wallet, interactive venue map, music programme, gamification, and integrated AI support. App interactions can contribute to fan profiles in the Customer Data Platform, supporting data-driven engagement and fan loyalty.","pricing":{},"features":[{"name":"Branded event app","value":"Build A Recognizable Fan Destination","valueDescription":"Give fans one event-branded place to engage with the event, while supporting data collection, sponsor revenue, and fan loyalty."},{"name":"Event information hub","value":"Find Essential Event Details In One Place","valueDescription":"Help visitors access event maps, schedules, tickets, and updates from the event app instead of having to look across separate sources."},{"name":"Personalized feed and updates","value":"Deliver Updates That Matter To Fans","valueDescription":"Provide a more relevant app experience with customizable feeds and personalized notifications. Event teams can also use timely notifications to guide visitors around the venue."},{"name":"In-app ticket wallet","value":"Keep Mobile Tickets Ready To Access","valueDescription":"Give attendees convenient access to their event tickets within the app. In the Dutch Grand Prix implementation, tickets were stored securely in the in-app wallet."},{"name":"Interactive venue map","value":"Navigate The Venue With A Live Map","valueDescription":"Help visitors find key locations around the venue, including food stands, merchandise, and the fanzone. Live map information and visitor-flow insights can support safer, more efficient navigation."},{"name":"In-app AI event support","value":"Get Event Answers In The App","valueDescription":"Give fans a direct in-app support channel for event questions. In the Dutch Grand Prix implementation, the Race Engineer also supported ticket questions and personalized travel advice."},{"name":"Exclusive content","value":"Unlock Exclusive Event Content","valueDescription":"Give fans access to content available through the app, adding another way to engage with the event."},{"name":"Customer Data Platform integration","value":"Build Richer Fan Profiles","valueDescription":"Connect app interactions with other fan touchpoints in the Customer Data Platform to develop more complete profiles for future engagement."},{"name":"Event programme and reminders","value":"Keep Favourite Performances On Your Radar","valueDescription":"Help fans follow the event’s music programme by letting them select favourites and receive reminders."},{"name":"Event gamification","value":"Turn Event Activity Into A Game","valueDescription":"Encourage participation through app-based activities, including scanning QR codes, unlocking trophies, and competing for a future race ticket."}]},{"name":"Safeguard","anchor":"product-safeguard","type":"Solution","url":"https://www.cm.com/glossary/what-is-safeguard/","summary":"Protect messaging accounts and traffic from fraud with controls that restrict traffic and detect suspicious activity.","description":"Safeguard is CM.com’s suite of software-based security features for business messaging. It uses rules and AI-powered monitoring to restrict message traffic and detect suspicious activity, helping protect accounts and messaging traffic from fraud, including artificially inflated traffic (AIT), also known as SMS pumping. Safeguard includes controls such as destination management, rate limiting, IP restrictions, recipient and account limits, anomaly detection, and alerts. High-volume senders can add Safeguard Plus for machine-learning protection, dynamic traffic profiling, monitor and block modes, and actionable data insights.","pricing":{},"features":[{"name":"Machine-learning AIT protection","value":"Block AIT In Real Time","valueDescription":"Add machine-learning protection against AIT, including SMS pumping, with Safeguard Plus."},{"name":"AI anomaly detection","value":"Detect Suspicious Traffic","valueDescription":"Use AI-powered anomaly detection to identify unusual activity in messaging traffic that may indicate fraud."},{"name":"Destination management","value":"Restrict Message Destinations","valueDescription":"Set controls over message destinations to help prevent traffic from being sent to destinations associated with suspicious or fraudulent activity."},{"name":"Rate limiting","value":"Control Messaging Rates","valueDescription":"Limit message rates to help control traffic volumes and reduce the risk of fraudulent or artificially inflated messaging activity."},{"name":"Dynamic traffic profiling","value":"Profile Messaging Traffic","valueDescription":"Use dynamic traffic profiling to assess messaging traffic as part of Safeguard Plus’s machine-learning protection."},{"name":"Flexible monitor and block modes","value":"Monitor Or Block Traffic","valueDescription":"Choose monitoring or blocking modes to manage potentially fraudulent traffic using Safeguard Plus."},{"name":"IP restrictions","value":"Restrict Traffic By IP","valueDescription":"Restrict messaging traffic by IP address using IP controls such as whitelisting."},{"name":"Recipient and account limits","value":"Limit Messaging Activity","valueDescription":"Set recipient and account limits to help control messaging activity and protect accounts from fraudulent use."},{"name":"Security alerts","value":"Alert Teams To Risks","valueDescription":"Receive alerts that can help teams identify and respond to potentially suspicious activity in messaging traffic."},{"name":"Actionable data insights","value":"Gain Actionable Traffic Insights","valueDescription":"Use clear, actionable data insights to understand messaging traffic and support fraud-prevention decisions."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://cm.com","text":"CM.com"},{"url":"https://www.cm.com/platform/","text":"CM.com Platform"},{"url":"https://www.cm.com/customer-context-platform/","text":"Customer Context Platform"},{"url":"https://www.cm.com/halo/","text":"HALO"},{"url":"https://www.cm.com/business-messaging-api/","text":"Business Messaging API"},{"url":"https://www.cm.com/verification/","text":"Verification"},{"url":"https://www.cm.com/sms/sms-gateway-api/","text":"SMS Gateway API"},{"url":"https://www.cm.com/voice/","text":"Voice"},{"url":"https://www.cm.com/email-api/","text":"Email Gateway API"},{"url":"https://www.cm.com/cash-register/","text":"Cash Register"},{"url":"https://www.cm.com/event-app/","text":"Event & Festival App"},{"url":"https://www.cm.com/glossary/what-is-safeguard/","text":"Safeguard"}]}