CTS

Connect teams across devices and locations with tailored phone systems, supported by planned implementation, user training, and ongoing assistance.

Connect people and business systems with flexible infrastructure designed to support reliable operations, mobility, privacy, and future technology needs.

Protect people, property, and products with integrated security systems and remote monitoring.

Connect teams with customers and colleagues through tailored tools for customer interactions, collaboration, notifications, secure communications, and paging.

Simplify regional and national telecom expansion with coordinated installations, one point of contact, and predictable pricing.

Keep communications systems supported with emergency access, defined service commitments, monitoring options, and warranty coverage.

Help staff use system features effectively through tailored instruction, installation-day assistance, and ongoing training support.

Business VoIP Phone Systems

CTS designs, deploys, and supports business VoIP and unified communications systems through public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid deployments. Offerings include RingCentral RingEX, Mitel on-premises systems, Beacon Cloud Voice, and Zoom Phone deployments. Depending on the solution, systems can bring calling, messaging, and video together and support calls from computers, smartphones, or VoIP phones. CTS provides implementation services, including network readiness assessment, call flow design, number porting, device staging, cutover planning, and user training. Ongoing support is available through managed or on-demand plans, including 24/7 assistance.

Category: Business VoIP Services

• Choose A Deployment That Fits
  Organizations can select a public or private cloud, on-site, or hybrid arrangement based on their communications needs.
• Move To A Working Phone System
  CTS supports the implementation process from system design and configuration through migration and cutover, helping organizations plan the transition, prepare devices, and train users.
• Bring Communications Into One Interface
  Depending on the selected system, teams can use phone, messaging, video, and other communication tools together rather than combining tools from multiple vendors.
• Route Calls Around Your Operations
  Configured call flows can reflect departments, after-hours coverage, and call-handling requirements, including auto attendants, ring groups, and hunt sequences.
• Prepare Your Network Before Cutover
  Checking the network in advance helps confirm that it is prepared for cloud voice, including switch voice prioritization, phone power requirements, and an internet circuit with failover.
• Coordinate Number Porting And Cutover
  Manage porting paperwork and plan the phone system cutover around the carrier process, helping customers navigate a timeline controlled by the carrier.
• Stage Devices And Test The Cutover
  Prepare and test devices ahead of activation and validate a rollback plan so the organization has a defined approach to the transition.
• Get Support Around The Clock
  Organizations can choose managed or on-demand support, with CTS offering 24/7 assistance and emergency service.
• Deploy Locally Supported Cloud Voice
  CTS handles delivery and setup of Beacon Cloud Voice, offering locally provided cloud communications software and services.
• Reuse Existing Systems And Wiring
  CTS can evaluate existing systems, devices, and cabling to determine whether a migration can retain the current phone system, phones, numbers, or wiring instead of requiring wholesale replacement.
• Choose A Zoom-Recognized Deployment Partner
  Work with a deployment provider recognized by Zoom for its Zoom Phone implementation capabilities.

Infrastructure solutions

CTS designs, builds, installs, and supports flexible infrastructure for voice, data, video, security, and multimedia systems. Services include structured cabling, wireless networks, LAN/WAN, sound masking and speech privacy, and broadband and carrier services. CTS supports new construction, renovations, and mobility projects, with project delivery on time and within budget.

• Build Reliable Cabling Infrastructure
  Get cabling planned, installed, tested, documented, and supported for infrastructure projects in new or existing spaces.
• Extend Secure Wireless Coverage
  Use site surveys, heat maps, and optimized coverage design to plan wireless connectivity, with equipment placement, cabling, security, testing, and certification.
• Connect Local And Wide Area Networks
  Deploy LAN/WAN infrastructure, switches, and routers installed by manufacturer-certified technicians.
• Select And Manage Carrier Services
  Review provider services and costs, identify potential savings, and get help selecting, sourcing, and implementing connectivity and carrier services.
• Deliver Infrastructure Projects On Schedule
  Coordinate infrastructure design, build, and support for new buildings, renovations, or projects that bring more mobility to a business.
• Improve Speech Privacy And Sound Management
  Customize sound masking by facility and adjust networked system settings without opening ceilings or altering cabling. Systems can also provide paging and music functions.
• Reuse Existing Cabling For IP Devices
  Connect suitable IP devices over existing cabling to reduce the need for new cable runs in difficult locations and preserve existing wiring.

Protection and Security Solutions

CTS provides security technologies to protect people, property, and products inside and outside buildings. Solutions include physical access control, video surveillance and monitoring, fire protection, and alarm and security systems. CTS can customize, implement, and manage surveillance systems, arrange fire protection services through local partners, and integrate systems to support coordinated security operations.

• Control Entry To Sensitive Areas
  Use access control readers to help prevent unauthorized entry to buildings and sensitive areas. Text and email alerts about critical events help staff take appropriate action.
• Monitor Your Property From Anywhere
  Get 24/7 video coverage and manage or monitor the surveillance system through a mobile app from work, home, or on the go.
• Coordinate Fire Protection And Monitoring
  Arrange and support fire protection services, including installation, testing, monitoring, and inspections. Systems can use broadband or UL radio communicators, integrate with an Emergency Communications System, and scale from a single office to multi-node networks.
• Integrate Security Systems As Needs Grow
  Deploy alarm and security systems for immediate protection, with the ability to grow and integrate with existing surveillance, fire protection, and access control systems.

Specialized communications and customized solutions

CTS brings together voice, data, and video technologies so teams can connect with customers anytime, anywhere. Its specialized communications solutions include call and contact centers, call recording, conference and classroom collaboration, mass notifications, secure TSG-6 phones for SCIFs, and overhead paging. CTS supports complete room systems, including equipment and apps, for organizations and spaces with varied communication needs.

• Connect Teams Across Locations And Devices
  Bring voice, data, and video tools together so teams can connect with customers wherever they are.
• Support Customer Interactions Across Channels
  Enable customers to choose their preferred device and media, while giving agents and supervisors tools and mobility to manage omnichannel interactions.
• Equip Conference Rooms And Classrooms
  Support meetings from mobile devices and laptops, or equip conference rooms and classrooms with the systems, equipment, and apps needed for collaboration.
• Send And Track Important Messages
  Help staff deliver vital updates quickly through multimodal messages and receive acknowledgments for crisis communications and routine announcements.
• Support Secure Facility Communications
  Use TSG-6 certified phones that comply with the stated DCID directive and support SCIF and JAFAN requirements for Special Access Program Facilities.
• Record Business Conversations
  Document voice transactions, service calls, and other conversations with recording capabilities integrated into the phone system or service.
• Reach People Throughout Your Facility
  Choose overhead paging for a range of environments, including factory floors, large warehouses, office suites, and small retail spaces.

National Account Solutions

CTS coordinates the design and implementation of voice systems and cabling infrastructure for organizations with regional or nationwide locations. It pre-configures phone systems and ships ready-to-install job packages for local technicians, while managing equipment and service installations through a single point of contact.

• Coordinate Voice And Cabling Across Locations
  Manage voice system and cabling design and implementation for regional or nationwide locations through CTS.
• Manage Telecom Needs Through One Contact
  Use CTS as the single point of contact for equipment and services instead of scheduling and following up with multiple vendors.
• Ship Ready-To-Install Phone System Packages
  Send pre-configured phone systems and job packages to remote locations for installation by local technicians.
• Simplify Regional And National Procurement
  Streamline procurement as part of managing equipment and service installations across multiple locations.
• Plan With Predictable Pricing
  Support planning for regional or national expansion with predictable pricing for the service.
• Handle Change Orders Promptly
  Receive prompt handling of change orders while coordinating equipment and service installations.

Communications support and maintenance

CTS provides ongoing support and maintenance for communications systems, including 24-hour emergency access, on-call technicians, optional remote monitoring, rapid parts service, and expert advice. Covered systems receive defined response commitments for emergencies, non-emergency service, moves, adds and changes, remote service, and vendor coordination. CTS also offers Priority 1 support and warranty plans that extend manufacturer warranties, include preventive maintenance visits, and provide service and parts coverage.

• Reach Emergency Support Around The Clock
  Contact CTS for emergency assistance at any time, with on-call technicians available outside regular business hours and a four-hour response commitment for covered systems.
• Get Service Responses On A Defined Schedule
  Covered customers have stated response intervals for non-emergency service, remote service, and vendor coordination. CTS provides an account credit if it misses the covered non-emergency response commitment.
• Extend Coverage With Flexible Service Plans
  Choose from multiple service plan durations, with the Priority 1 program extending manufacturer warranty coverage for CTS telecommunications hardware and software.
• Complete Covered System Changes Promptly
  Customers can request covered moves, adds, and changes with a stated completion target, helping them manage routine system adjustments through CTS service.
• Identify System Problems Through Monitoring
  Optional monitoring alerts customers to system problems, allowing them to take corrective action before issues lead to downtime.
• Limit Charges For Covered Repairs
  The program reduces specified repair expenses by waiving service-call and part charges for replacements, offering nominal or no labor charges, and waiving charges when no trouble is found.
• Reduce Downtime With Parts And Technician Support
  An in-house inventory of parts and technician response for emergencies help CTS address service needs and limit the time systems are out of operation.
• Schedule Regular Preventive Maintenance
  Service manager visits at the start of the contract and every six months provide recurring maintenance as part of the Priority 1 program.
• Learn To Manage Your Communications System
  On-site training for administrators and end users, along with advice when needed, helps customers understand and manage their installed system.
• Maintain Contract Continuity
  CTS’s continuity guarantee states that it will not cancel a maintenance contract except for non-payment.

System training

CTS provides system training with its systems and equipment to help customers and employees make full use of system functions and features. Before installation, a customer service representative discusses the training scope and available materials to shape a program for receptionists and their backups, system administrators, and users. Training may include hands-on sessions, documentation, and user guides. On final installation and activation day, the representative is on-site to help operators process live calls and support follow-up and fine-tuning. CTS customer service remains available for questions while customers own the system, and follow-up training can be arranged for new employees.

• Access Training With Your System
  Training is included with CTS systems and equipment, so customers receive instruction as part of the offering.
• Tailor Learning To Your System
  CTS works with customers to shape the training program and select available materials to suit their new system and staff.
• Get On-Site Help At Activation
  A CTS representative is on-site during final installation and activation to help operators process live calls and provide staff with follow-up and system fine-tuning.
• Support Questions And New Employees
  Customers can contact CTS with questions for as long as they own the system, and arrange follow-up training for employees who join later.
• Train Each User Group
  Training can address the needs of receptionists and their backups, system administrators, and users.
• Practice With Guides And Materials
  Staff can learn system functions through hands-on sessions when possible, supported by documentation and user guides that are distributed and reviewed.