{"schemaVersion":1,"profileUrl":"https://nowen.ai/agents/chesapeaketelephone-com","markdownUrl":"https://nowen.ai/agents/chesapeaketelephone-com.md","jsonUrl":"https://nowen.ai/agents/chesapeaketelephone-com.json","name":"CTS","website":"https://chesapeaketelephone.com","location":"Maryland, United States","address":{"state":"Maryland","country":"United States"},"industry":"Information & Communications Technology","deliveryModel":"services","marketCategories":{"primary":{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"},"others":[]},"status":{"trust":"unclaimed","text":"Unclaimed: compiled by Nowen from public sources, not reviewed by the company"},"updatedAt":"2026-11-10T12:19:13.304Z","summary":"CTS designs, installs, and supports communications and IT solutions for businesses and public sector organizations.","description":"CTS is a family-owned communications and technology provider serving businesses and public sector organizations. It designs, installs, and supports voice and IT systems, infrastructure, security, and specialized communications solutions, with ongoing technical support and customer service.","mission":"To apply evolving technology to customers’ business communication needs and provide top-quality service and customer support.","directory":{"industryName":"Information & Communications Technology","agentCount":2,"indexable":false,"hubUrl":"https://nowen.ai/industry/information-and-communications-technology"},"categoryDirectory":{"name":"Business VoIP Services","agentCount":32,"indexable":true,"url":"https://nowen.ai/category/business-voip-services"},"aiReaderFamilies":["OpenAI","Perplexity"],"products":[{"name":"Business VoIP Phone Systems","anchor":"product-business-voip-phone-systems","type":"Service","url":"https://chesapeaketelephone.com/business-voip-phone-systems/","summary":"Connect teams across devices and locations with tailored phone systems, supported by planned implementation, user training, and ongoing assistance.","description":"CTS designs, deploys, and supports business VoIP and unified communications systems through public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid deployments. Offerings include RingCentral RingEX, Mitel on-premises systems, Beacon Cloud Voice, and Zoom Phone deployments. Depending on the solution, systems can bring calling, messaging, and video together and support calls from computers, smartphones, or VoIP phones. CTS provides implementation services, including network readiness assessment, call flow design, number porting, device staging, cutover planning, and user training. Ongoing support is available through managed or on-demand plans, including 24/7 assistance.","pricing":{},"features":[{"name":"Flexible deployment models","value":"Choose A Deployment That Fits","valueDescription":"Organizations can select a public or private cloud, on-site, or hybrid arrangement based on their communications needs."},{"name":"System implementation","value":"Move To A Working Phone System","valueDescription":"CTS supports the implementation process from system design and configuration through migration and cutover, helping organizations plan the transition, prepare devices, and train users."},{"name":"Integrated unified communications","value":"Bring Communications Into One Interface","valueDescription":"Depending on the selected system, teams can use phone, messaging, video, and other communication tools together rather than combining tools from multiple vendors."},{"name":"Call flow configuration","value":"Route Calls Around Your Operations","valueDescription":"Configured call flows can reflect departments, after-hours coverage, and call-handling requirements, including auto attendants, ring groups, and hunt sequences."},{"name":"Network readiness planning","value":"Prepare Your Network Before Cutover","valueDescription":"Checking the network in advance helps confirm that it is prepared for cloud voice, including switch voice prioritization, phone power requirements, and an internet circuit with failover."},{"name":"Phone number porting coordination","value":"Coordinate Number Porting And Cutover","valueDescription":"Manage porting paperwork and plan the phone system cutover around the carrier process, helping customers navigate a timeline controlled by the carrier."},{"name":"Device staging and cutover planning","value":"Stage Devices And Test The Cutover","valueDescription":"Prepare and test devices ahead of activation and validate a rollback plan so the organization has a defined approach to the transition."},{"name":"Ongoing support","value":"Get Support Around The Clock","valueDescription":"Organizations can choose managed or on-demand support, with CTS offering 24/7 assistance and emergency service."},{"name":"Cloud voice deployment","value":"Deploy Locally Supported Cloud Voice","valueDescription":"CTS handles delivery and setup of Beacon Cloud Voice, offering locally provided cloud communications software and services."},{"name":"Legacy telephony and cabling integration","value":"Reuse Existing Systems And Wiring","valueDescription":"CTS can evaluate existing systems, devices, and cabling to determine whether a migration can retain the current phone system, phones, numbers, or wiring instead of requiring wholesale replacement."},{"name":"Zoom-recognized deployment expertise","value":"Choose A Zoom-Recognized Deployment Partner","valueDescription":"Work with a deployment provider recognized by Zoom for its Zoom Phone implementation capabilities."}],"marketCategories":[{"name":"Business VoIP Services","url":"https://nowen.ai/category/business-voip-services"}]},{"name":"Infrastructure solutions","anchor":"product-infrastructure-solutions","type":"Service","url":"https://chesapeaketelephone.com/infrastructure/","summary":"Connect people and business systems with flexible infrastructure designed to support reliable operations, mobility, privacy, and future technology needs.","description":"CTS designs, builds, installs, and supports flexible infrastructure for voice, data, video, security, and multimedia systems. Services include structured cabling, wireless networks, LAN/WAN, sound masking and speech privacy, and broadband and carrier services. CTS supports new construction, renovations, and mobility projects, with project delivery on time and within budget.","pricing":{},"features":[{"name":"Structured cabling","value":"Build Reliable Cabling Infrastructure","valueDescription":"Get cabling planned, installed, tested, documented, and supported for infrastructure projects in new or existing spaces."},{"name":"Wireless network design and installation","value":"Extend Secure Wireless Coverage","valueDescription":"Use site surveys, heat maps, and optimized coverage design to plan wireless connectivity, with equipment placement, cabling, security, testing, and certification."},{"name":"LAN/WAN solutions","value":"Connect Local And Wide Area Networks","valueDescription":"Deploy LAN/WAN infrastructure, switches, and routers installed by manufacturer-certified technicians."},{"name":"Broadband and carrier services","value":"Select And Manage Carrier Services","valueDescription":"Review provider services and costs, identify potential savings, and get help selecting, sourcing, and implementing connectivity and carrier services."},{"name":"End-to-end infrastructure project delivery","value":"Deliver Infrastructure Projects On Schedule","valueDescription":"Coordinate infrastructure design, build, and support for new buildings, renovations, or projects that bring more mobility to a business."},{"name":"Sound masking and speech privacy","value":"Improve Speech Privacy And Sound Management","valueDescription":"Customize sound masking by facility and adjust networked system settings without opening ceilings or altering cabling. Systems can also provide paging and music functions."},{"name":"Long-reach PoE over existing cabling","value":"Reuse Existing Cabling For IP Devices","valueDescription":"Connect suitable IP devices over existing cabling to reduce the need for new cable runs in difficult locations and preserve existing wiring."}]},{"name":"Protection and Security Solutions","anchor":"product-protection-and-security-solutions","type":"Service","url":"https://chesapeaketelephone.com/protection-security/","summary":"Protect people, property, and products with integrated security systems and remote monitoring.","description":"CTS provides security technologies to protect people, property, and products inside and outside buildings. Solutions include physical access control, video surveillance and monitoring, fire protection, and alarm and security systems. CTS can customize, implement, and manage surveillance systems, arrange fire protection services through local partners, and integrate systems to support coordinated security operations.","pricing":{},"features":[{"name":"Physical access control","value":"Control Entry To Sensitive Areas","valueDescription":"Use access control readers to help prevent unauthorized entry to buildings and sensitive areas. Text and email alerts about critical events help staff take appropriate action."},{"name":"Video surveillance and monitoring","value":"Monitor Your Property From Anywhere","valueDescription":"Get 24/7 video coverage and manage or monitor the surveillance system through a mobile app from work, home, or on the go."},{"name":"Fire protection services","value":"Coordinate Fire Protection And Monitoring","valueDescription":"Arrange and support fire protection services, including installation, testing, monitoring, and inspections. Systems can use broadband or UL radio communicators, integrate with an Emergency Communications System, and scale from a single office to multi-node networks."},{"name":"Alarm and security systems","value":"Integrate Security Systems As Needs Grow","valueDescription":"Deploy alarm and security systems for immediate protection, with the ability to grow and integrate with existing surveillance, fire protection, and access control systems."}]},{"name":"Specialized communications and customized solutions","anchor":"product-specialized-communications-and-customized-solutions","type":"Service","url":"https://chesapeaketelephone.com/specialized-communications-customized-solutions/","summary":"Connect teams with customers and colleagues through tailored tools for customer interactions, collaboration, notifications, secure communications, and paging.","description":"CTS brings together voice, data, and video technologies so teams can connect with customers anytime, anywhere. Its specialized communications solutions include call and contact centers, call recording, conference and classroom collaboration, mass notifications, secure TSG-6 phones for SCIFs, and overhead paging. CTS supports complete room systems, including equipment and apps, for organizations and spaces with varied communication needs.","pricing":{},"features":[{"name":"Unified voice, data, and video","value":"Connect Teams Across Locations And Devices","valueDescription":"Bring voice, data, and video tools together so teams can connect with customers wherever they are."},{"name":"Call and contact centers","value":"Support Customer Interactions Across Channels","valueDescription":"Enable customers to choose their preferred device and media, while giving agents and supervisors tools and mobility to manage omnichannel interactions."},{"name":"Conference and room collaboration","value":"Equip Conference Rooms And Classrooms","valueDescription":"Support meetings from mobile devices and laptops, or equip conference rooms and classrooms with the systems, equipment, and apps needed for collaboration."},{"name":"Mass notifications","value":"Send And Track Important Messages","valueDescription":"Help staff deliver vital updates quickly through multimodal messages and receive acknowledgments for crisis communications and routine announcements."},{"name":"Secure phones for SCIFs","value":"Support Secure Facility Communications","valueDescription":"Use TSG-6 certified phones that comply with the stated DCID directive and support SCIF and JAFAN requirements for Special Access Program Facilities."},{"name":"Call recording","value":"Record Business Conversations","valueDescription":"Document voice transactions, service calls, and other conversations with recording capabilities integrated into the phone system or service."},{"name":"Overhead paging","value":"Reach People Throughout Your Facility","valueDescription":"Choose overhead paging for a range of environments, including factory floors, large warehouses, office suites, and small retail spaces."}]},{"name":"National Account Solutions","anchor":"product-national-account-solutions","type":"Service","url":"https://chesapeaketelephone.com/national-account-solutions/","summary":"Simplify regional and national telecom expansion with coordinated installations, one point of contact, and predictable pricing.","description":"CTS coordinates the design and implementation of voice systems and cabling infrastructure for organizations with regional or nationwide locations. It pre-configures phone systems and ships ready-to-install job packages for local technicians, while managing equipment and service installations through a single point of contact.","pricing":{},"features":[{"name":"Multi-location deployment coordination","value":"Coordinate Voice And Cabling Across Locations","valueDescription":"Manage voice system and cabling design and implementation for regional or nationwide locations through CTS."},{"name":"Single point of contact","value":"Manage Telecom Needs Through One Contact","valueDescription":"Use CTS as the single point of contact for equipment and services instead of scheduling and following up with multiple vendors."},{"name":"Preconfigured installation packages","value":"Ship Ready-To-Install Phone System Packages","valueDescription":"Send pre-configured phone systems and job packages to remote locations for installation by local technicians."},{"name":"Simplified procurement","value":"Simplify Regional And National Procurement","valueDescription":"Streamline procurement as part of managing equipment and service installations across multiple locations."},{"name":"Predictable pricing","value":"Plan With Predictable Pricing","valueDescription":"Support planning for regional or national expansion with predictable pricing for the service."},{"name":"Prompt change order handling","value":"Handle Change Orders Promptly","valueDescription":"Receive prompt handling of change orders while coordinating equipment and service installations."}]},{"name":"Communications support and maintenance","anchor":"product-communications-support-and-maintenance","type":"Service","url":"https://chesapeaketelephone.com/how-we-support-you/","summary":"Keep communications systems supported with emergency access, defined service commitments, monitoring options, and warranty coverage.","description":"CTS provides ongoing support and maintenance for communications systems, including 24-hour emergency access, on-call technicians, optional remote monitoring, rapid parts service, and expert advice. Covered systems receive defined response commitments for emergencies, non-emergency service, moves, adds and changes, remote service, and vendor coordination. CTS also offers Priority 1 support and warranty plans that extend manufacturer warranties, include preventive maintenance visits, and provide service and parts coverage.","pricing":{},"features":[{"name":"24-hour emergency support","value":"Reach Emergency Support Around The Clock","valueDescription":"Contact CTS for emergency assistance at any time, with on-call technicians available outside regular business hours and a four-hour response commitment for covered systems."},{"name":"Defined service response commitments","value":"Get Service Responses On A Defined Schedule","valueDescription":"Covered customers have stated response intervals for non-emergency service, remote service, and vendor coordination. CTS provides an account credit if it misses the covered non-emergency response commitment."},{"name":"Extended warranty and service plans","value":"Extend Coverage With Flexible Service Plans","valueDescription":"Choose from multiple service plan durations, with the Priority 1 program extending manufacturer warranty coverage for CTS telecommunications hardware and software."},{"name":"Moves, adds, and changes service","value":"Complete Covered System Changes Promptly","valueDescription":"Customers can request covered moves, adds, and changes with a stated completion target, helping them manage routine system adjustments through CTS service."},{"name":"Remote system monitoring","value":"Identify System Problems Through Monitoring","valueDescription":"Optional monitoring alerts customers to system problems, allowing them to take corrective action before issues lead to downtime."},{"name":"Parts and service charge coverage","value":"Limit Charges For Covered Repairs","valueDescription":"The program reduces specified repair expenses by waiving service-call and part charges for replacements, offering nominal or no labor charges, and waiving charges when no trouble is found."},{"name":"Rapid parts and repair support","value":"Reduce Downtime With Parts And Technician Support","valueDescription":"An in-house inventory of parts and technician response for emergencies help CTS address service needs and limit the time systems are out of operation."},{"name":"Preventive maintenance visits","value":"Schedule Regular Preventive Maintenance","valueDescription":"Service manager visits at the start of the contract and every six months provide recurring maintenance as part of the Priority 1 program."},{"name":"System training and expert advice","value":"Learn To Manage Your Communications System","valueDescription":"On-site training for administrators and end users, along with advice when needed, helps customers understand and manage their installed system."},{"name":"Maintenance contract continuity","value":"Maintain Contract Continuity","valueDescription":"CTS’s continuity guarantee states that it will not cancel a maintenance contract except for non-payment."}]},{"name":"System training","anchor":"product-system-training","type":"Service","url":"https://chesapeaketelephone.com/training/","summary":"Help staff use system features effectively through tailored instruction, installation-day assistance, and ongoing training support.","description":"CTS provides system training with its systems and equipment to help customers and employees make full use of system functions and features. Before installation, a customer service representative discusses the training scope and available materials to shape a program for receptionists and their backups, system administrators, and users. Training may include hands-on sessions, documentation, and user guides. On final installation and activation day, the representative is on-site to help operators process live calls and support follow-up and fine-tuning. CTS customer service remains available for questions while customers own the system, and follow-up training can be arranged for new employees.","pricing":{},"features":[{"name":"Training included with systems and equipment","value":"Access Training With Your System","valueDescription":"Training is included with CTS systems and equipment, so customers receive instruction as part of the offering."},{"name":"Customized training program","value":"Tailor Learning To Your System","valueDescription":"CTS works with customers to shape the training program and select available materials to suit their new system and staff."},{"name":"Installation-day assistance","value":"Get On-Site Help At Activation","valueDescription":"A CTS representative is on-site during final installation and activation to help operators process live calls and provide staff with follow-up and system fine-tuning."},{"name":"Ongoing questions and follow-up training","value":"Support Questions And New Employees","valueDescription":"Customers can contact CTS with questions for as long as they own the system, and arrange follow-up training for employees who join later."},{"name":"Role-based training","value":"Train Each User Group","valueDescription":"Training can address the needs of receptionists and their backups, system administrators, and users."},{"name":"Hands-on instruction and learning materials","value":"Practice With Guides And Materials","valueDescription":"Staff can learn system functions through hands-on sessions when possible, supported by documentation and user guides that are distributed and reviewed."}]}],"audiences":[],"segments":[],"faq":[],"comparisons":[],"sources":[{"url":"https://chesapeaketelephone.com","text":"CTS"},{"url":"https://chesapeaketelephone.com/business-voip-phone-systems/","text":"Business VoIP Phone Systems"},{"url":"https://chesapeaketelephone.com/infrastructure/","text":"Infrastructure solutions"},{"url":"https://chesapeaketelephone.com/protection-security/","text":"Protection and Security Solutions"},{"url":"https://chesapeaketelephone.com/specialized-communications-customized-solutions/","text":"Specialized communications and customized solutions"},{"url":"https://chesapeaketelephone.com/national-account-solutions/","text":"National Account Solutions"},{"url":"https://chesapeaketelephone.com/how-we-support-you/","text":"Communications support and maintenance"},{"url":"https://chesapeaketelephone.com/training/","text":"System training"}]}