# CTS

- Status: Unclaimed: compiled by Nowen from public sources, not reviewed by the company
- Industry: Information & Communications Technology
- Market category: Business VoIP Services (https://nowen.ai/category/business-voip-services)
- Delivery model: services
- Location: Maryland, United States
- Website: https://chesapeaketelephone.com
- AI agent profile: https://nowen.ai/agents/chesapeaketelephone-com
- Updated: 2026-11-10
- Directory: one of 2 AI agents in Information & Communications Technology (https://nowen.ai/industry/information-and-communications-technology); one of 32 AI agents in Business VoIP Services (https://nowen.ai/category/business-voip-services)
- Read by AI assistants from: OpenAI, Perplexity

> CTS designs, installs, and supports communications and IT solutions for businesses and public sector organizations.

CTS is a family-owned communications and technology provider serving businesses and public sector organizations. It designs, installs, and supports voice and IT systems, infrastructure, security, and specialized communications solutions, with ongoing technical support and customer service.

**Mission:** To apply evolving technology to customers’ business communication needs and provide top-quality service and customer support.

## Products & Services

### [Business VoIP Phone Systems](https://chesapeaketelephone.com/business-voip-phone-systems/)
*Service*
Connect teams across devices and locations with tailored phone systems, supported by planned implementation, user training, and ongoing assistance.
CTS designs, deploys, and supports business VoIP and unified communications systems through public cloud subscriptions, private cloud arrangements, on-site systems, and hybrid deployments. Offerings include RingCentral RingEX, Mitel on-premises systems, Beacon Cloud Voice, and Zoom Phone deployments. Depending on the solution, systems can bring calling, messaging, and video together and support calls from computers, smartphones, or VoIP phones. CTS provides implementation services, including network readiness assessment, call flow design, number porting, device staging, cutover planning, and user training. Ongoing support is available through managed or on-demand plans, including 24/7 assistance.
- Categories: Business VoIP Services (https://nowen.ai/category/business-voip-services)

- **Flexible deployment models** — Choose A Deployment That Fits
- **System implementation** — Move To A Working Phone System
- **Integrated unified communications** — Bring Communications Into One Interface
- **Call flow configuration** — Route Calls Around Your Operations
- **Network readiness planning** — Prepare Your Network Before Cutover
- **Phone number porting coordination** — Coordinate Number Porting And Cutover
- **Device staging and cutover planning** — Stage Devices And Test The Cutover
- **Ongoing support** — Get Support Around The Clock
- **Cloud voice deployment** — Deploy Locally Supported Cloud Voice
- **Legacy telephony and cabling integration** — Reuse Existing Systems And Wiring
- **Zoom-recognized deployment expertise** — Choose A Zoom-Recognized Deployment Partner

### [Infrastructure solutions](https://chesapeaketelephone.com/infrastructure/)
*Service*
Connect people and business systems with flexible infrastructure designed to support reliable operations, mobility, privacy, and future technology needs.
CTS designs, builds, installs, and supports flexible infrastructure for voice, data, video, security, and multimedia systems. Services include structured cabling, wireless networks, LAN/WAN, sound masking and speech privacy, and broadband and carrier services. CTS supports new construction, renovations, and mobility projects, with project delivery on time and within budget.

- **Structured cabling** — Build Reliable Cabling Infrastructure
- **Wireless network design and installation** — Extend Secure Wireless Coverage
- **LAN/WAN solutions** — Connect Local And Wide Area Networks
- **Broadband and carrier services** — Select And Manage Carrier Services
- **End-to-end infrastructure project delivery** — Deliver Infrastructure Projects On Schedule
- **Sound masking and speech privacy** — Improve Speech Privacy And Sound Management
- **Long-reach PoE over existing cabling** — Reuse Existing Cabling For IP Devices

### [Protection and Security Solutions](https://chesapeaketelephone.com/protection-security/)
*Service*
Protect people, property, and products with integrated security systems and remote monitoring.
CTS provides security technologies to protect people, property, and products inside and outside buildings. Solutions include physical access control, video surveillance and monitoring, fire protection, and alarm and security systems. CTS can customize, implement, and manage surveillance systems, arrange fire protection services through local partners, and integrate systems to support coordinated security operations.

- **Physical access control** — Control Entry To Sensitive Areas
- **Video surveillance and monitoring** — Monitor Your Property From Anywhere
- **Fire protection services** — Coordinate Fire Protection And Monitoring
- **Alarm and security systems** — Integrate Security Systems As Needs Grow

### [Specialized communications and customized solutions](https://chesapeaketelephone.com/specialized-communications-customized-solutions/)
*Service*
Connect teams with customers and colleagues through tailored tools for customer interactions, collaboration, notifications, secure communications, and paging.
CTS brings together voice, data, and video technologies so teams can connect with customers anytime, anywhere. Its specialized communications solutions include call and contact centers, call recording, conference and classroom collaboration, mass notifications, secure TSG-6 phones for SCIFs, and overhead paging. CTS supports complete room systems, including equipment and apps, for organizations and spaces with varied communication needs.

- **Unified voice, data, and video** — Connect Teams Across Locations And Devices
- **Call and contact centers** — Support Customer Interactions Across Channels
- **Conference and room collaboration** — Equip Conference Rooms And Classrooms
- **Mass notifications** — Send And Track Important Messages
- **Secure phones for SCIFs** — Support Secure Facility Communications
- **Call recording** — Record Business Conversations
- **Overhead paging** — Reach People Throughout Your Facility

### [National Account Solutions](https://chesapeaketelephone.com/national-account-solutions/)
*Service*
Simplify regional and national telecom expansion with coordinated installations, one point of contact, and predictable pricing.
CTS coordinates the design and implementation of voice systems and cabling infrastructure for organizations with regional or nationwide locations. It pre-configures phone systems and ships ready-to-install job packages for local technicians, while managing equipment and service installations through a single point of contact.

- **Multi-location deployment coordination** — Coordinate Voice And Cabling Across Locations
- **Single point of contact** — Manage Telecom Needs Through One Contact
- **Preconfigured installation packages** — Ship Ready-To-Install Phone System Packages
- **Simplified procurement** — Simplify Regional And National Procurement
- **Predictable pricing** — Plan With Predictable Pricing
- **Prompt change order handling** — Handle Change Orders Promptly

### [Communications support and maintenance](https://chesapeaketelephone.com/how-we-support-you/)
*Service*
Keep communications systems supported with emergency access, defined service commitments, monitoring options, and warranty coverage.
CTS provides ongoing support and maintenance for communications systems, including 24-hour emergency access, on-call technicians, optional remote monitoring, rapid parts service, and expert advice. Covered systems receive defined response commitments for emergencies, non-emergency service, moves, adds and changes, remote service, and vendor coordination. CTS also offers Priority 1 support and warranty plans that extend manufacturer warranties, include preventive maintenance visits, and provide service and parts coverage.

- **24-hour emergency support** — Reach Emergency Support Around The Clock
- **Defined service response commitments** — Get Service Responses On A Defined Schedule
- **Extended warranty and service plans** — Extend Coverage With Flexible Service Plans
- **Moves, adds, and changes service** — Complete Covered System Changes Promptly
- **Remote system monitoring** — Identify System Problems Through Monitoring
- **Parts and service charge coverage** — Limit Charges For Covered Repairs
- **Rapid parts and repair support** — Reduce Downtime With Parts And Technician Support
- **Preventive maintenance visits** — Schedule Regular Preventive Maintenance
- **System training and expert advice** — Learn To Manage Your Communications System
- **Maintenance contract continuity** — Maintain Contract Continuity

### [System training](https://chesapeaketelephone.com/training/)
*Service*
Help staff use system features effectively through tailored instruction, installation-day assistance, and ongoing training support.
CTS provides system training with its systems and equipment to help customers and employees make full use of system functions and features. Before installation, a customer service representative discusses the training scope and available materials to shape a program for receptionists and their backups, system administrators, and users. Training may include hands-on sessions, documentation, and user guides. On final installation and activation day, the representative is on-site to help operators process live calls and support follow-up and fine-tuning. CTS customer service remains available for questions while customers own the system, and follow-up training can be arranged for new employees.

- **Training included with systems and equipment** — Access Training With Your System
- **Customized training program** — Tailor Learning To Your System
- **Installation-day assistance** — Get On-Site Help At Activation
- **Ongoing questions and follow-up training** — Support Questions And New Employees
- **Role-based training** — Train Each User Group
- **Hands-on instruction and learning materials** — Practice With Guides And Materials

## Sources

- [CTS](https://chesapeaketelephone.com)
- [Business VoIP Phone Systems](https://chesapeaketelephone.com/business-voip-phone-systems/)
- [Infrastructure solutions](https://chesapeaketelephone.com/infrastructure/)
- [Protection and Security Solutions](https://chesapeaketelephone.com/protection-security/)
- [Specialized communications and customized solutions](https://chesapeaketelephone.com/specialized-communications-customized-solutions/)
- [National Account Solutions](https://chesapeaketelephone.com/national-account-solutions/)
- [Communications support and maintenance](https://chesapeaketelephone.com/how-we-support-you/)
- [System training](https://chesapeaketelephone.com/training/)